Trusted Agent profile

CPS Homes estate agents in Cardiff

4.1

★★★★★ Great

2,641 reviews across 2 offices and 3 platforms

CPS Homes has two offices, all in Cardiff. Together they have 2,641 reviews on three platforms, rated 4.1 out of 5 overall.

Google logo

4.1 / 5

1,424

Reviews on Google

All 2 offices

Yell logo

1.5 / 5

8

Reviews on Yell

All 2 offices

Trustpilot logo

1,209

Reviews on Trustpilot

Business-wide

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Our offices

CPS Homes's two offices, most reviewed first. Each has its own page.

Latest reviews from every CPS Homes office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Great service, looking forward to my new place next year.

Jacob · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Great to hear, Jacob. Thanks for the review!

5/5

Google

Really helpful! lovely staff! so glad we went CPS :)

Ellie · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks, Ellie! Delighted to have helped you :)

4/5

Google

the process was made very clear all our questions were answered very happy with the house

Robin · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Glad to have found you something you're happy with, Robin!

5/5

Google

Friendly and patient service. Staff fully understood our requirements and had a good knowledge of what prospective student tenants are looking for

Hayley · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thank you, Hayley! :)

5/5

Google

Very helpful staff and a really cool office (it does make a difference!). Good properties and well tailored to what we wanted.

Hickster282 · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

That's great to hear - thank you!

5/5

Google

We just went through the application process and it was very easy to follow and do. We had all our questions answer clearly and there were no problems with having issues with the house sorted.

Rhodri · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks, Rhodri! Glad to hear everything was straight forward - that's the way it should be!

5/5

Google

Really helpful and friendly service, the staff were lovely and helped me and my friends find a great house for next year, would definitely recommend them to anyone looking for houses in Cardiff.

Constance · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks, Constance. We're very grateful for your comments and recommendation. Hope you're looking forward to moving in!

5/5

Google

Enjoyable experience with polite and friendly staff that were knowledgeable on the properties in the area. Fulfilled all our needs and took our requirements on board. Would recommend CPS to any students!

Sadie · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks, Sadie. Delighted to hear you enjoyed your house-hunting experience with us. Hope you're looking forward to moving in!

4/5

Google

Excellent service from all the staff, even online. While some of the properties were unusual for a student house, we were still able to find and secure a great property the first time out.

SimplyMolly94 · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thank you, Molly! We're glad to have been able to help you find the perfect property :)

5/5

Google

Really excellent experience. Viewing was great and very knowledgeable. Chose a house on the day and workers were very helpful in getting us through our first student renting forms! Thank you very much!

Jaadeeloise · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Fantastic! Delighted to have been able to help :)

3/5

Google

Upon finding a property CPS were helpful and informative. However, I have had difficulty with them since renting a property as they have not responded to my request of help with mould growing on my bedroom wall beside my bed and other problems with our house.

Kate · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Hi Kate, thanks for your review, and sorry to hear that you think we could've handled things better. We'll certainly look into your comments. If you have any issues still outstanding, please don't hesitate to let us know via maintenance@cpshomes.co.k. Thanks :)

5/5

Google

Friendly, professional service! They helped us find the ideal properly quickly whilst not rushing or pressurising us. All queries were answered and requests fulfilled when possible (e.g. speaking to the landlord re: rent prices and doing key maintenance work before we move in.) We can't wait to move in! Thanks CPS.

R · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Hi Ruby, thank you for your comments - they're fantastic to read! We'll make sure the whole team gets to see them. Renting a house is a big decision, so we recognise that it's something people don't want to be pushed into. And if we can help along the way, then great! Looking forward to having you as a tenant!

5/5

Google

We had 2 house viewings with CPS and both went really well, they even recommended houses we should view aswell as the ones we had picked out ourselves from looking at the website. Throughout the viewings the CPS member was telling us they could add a mirror here or change the sofa if we wanted. They were always giving the option of improving the house to fit our needs. On the 2nd house viewing we found a house and took it on the same day. Quick and easy process!

Young · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thank you very much for your review! Delighted to have been able to find you the perfect house for next year. Suggesting improvements is something we always urge prospective tenants to do, as a lot of people don't realise what's possible. If they help turn a good house into a great house, it's well worth it!

5/5

Google

The staff at CPS Homes helped us find a lovely student house that is perfect for our needs. There were many nice houses to view to suit our needs. The service was excellent and they were very helpful. I would recommend them to any student looking to rent a house.

Caitlin · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Hi Caitlin, thank you very much for kind comments. We're delighted to have found you a house that's perfectly suited to your needs!

5/5

Google

Excellent service from CPS. A relaxed, positive atmosphere when welcomed into the branch. The viewings went very well, and each property matched our requirements, and all questions were answered clearly and honestly. I would definitely recommend CPS to anybody looking for accommodation. We are looking forward to move into our flat in 2015!! Thank You CPS :)

Gethin · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks for the recommendation, Gethin! You're very welcome. Fantastic to hear we were able to match you with more than one suitable property and give you a good choice!

5/5

Google

Really, really great service from CPS. They were able to allow us to take our time to make a decision on what property to go for (especially as it was 2 of us making the decision for a group of 5). Any questions we had were answered quickly. Looking forward to signing all agreements and moving into the property in September next year :D. Cheers CPS

James · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

We're delighted to read your comments, James! You've clearly got 3 very trusting housemates - haha! If there's anything else you need answering before you move in, please don't hesitate to get in touch.

4/5

Google

I was really impressed by the service CPS provided. They were friendly and efficient when booking a viewing slot, even accommodating our multiple time changes. Tom from CPS was lovely when showing us around. He showed us more houses than we'd requested to see, one of which we liked more and eventually went with... so a big thank you to Tom.

Megan · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thank you for the review, Megan. We'll make sure Tom gets to see your positive comments :) Hope you're looking forward to moving in!

5/5

Google

Really helpful in finding me a new student house. Great service and great knowledge of all the properties I viewed. Appreciated them being honest and straight with me about properties, and organising everything to suit me perfectly. Really takes care of clients unlike other agencies, would definitely recommend!

Harry · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Thanks for your review, Harry. It sounds like our Lettings Team impressed! We always point out the positives and the negatives of each property because we know how important it is for people to make informed decisions. Renting a house is a big step, so it can't be entered into lightly! Hope you're looking forward to moving in :)

5/5

Google

We had a really excellent experience with CPS Homes. When booking the viewing slot, they were quick and efficient. On the day, they showed us to a variety of houses and the one we eventually ended up getting was a suggestion from them! They knew a lot about each property which helped us a lot when deciding and made the whole experience very comfortable. We would definitely recommend CPS Homes to others.

Chloe · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

That's great to hear, Chloe. We always do our best to learn our customers' requirements because we're confident there's something ideal out there for everyone. Hope you're looking forward to moving in!

4/5

Google

cps were a very easy company to deal with, very friendly although clearly very busy and sometimes could not give us their full attention due to chaotic offices - though this was expected during such a busy month for student lets viewings and signings. Tom our agent was really helpful and managed to find us an amazing property that fitted all our needs including me who was super fussy. I would definitely recommend.

Ellie · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Hi Ellie, thank you very much for your positive comments. Yes, the office does get a little crazy at times, especially at this time of the year. Hope you enjoyed the free sweets and water while you waited! Thanks again for the recommendation - we hope you enjoy your stay in your lovely new property!

4/5

Google

Great selection of properties in great condition. The office atmosphere was friendly and the guy who showed us the properties was knowledgable and made us feel confident we were choosing the right house. Everyone seemed to know what they were doing and there were lots of students viewing and renting houses in the short space of time we spent in the office. The process was explained repeatedly and very clearly to us, although now we have received an email that contradicts what we were told about when we could pay the deposit but hopefully this is just a mistake and we can still pay in January 2015, not within 2 weeks of our agency fees being paid. Agency fees were quite expensive and the property we wanted only had a bills included option (which was pretty extortionate at £50 each for 6 of us).

Sarah · 14 June 2015 · CPS Homes Cardiff (34 Woodville Road)

Agent replied · 11 June 2024

Hi Sarah, thank you very much for your review. We're delighted to read that you had a positive experience with us. Just to clarify on the e-mail point, yes, you definitely can pay the deposit in January. It typically needs to be paid within 2 weeks, but with students returning home for Christmas shortly, we realise that timeframe needs to be relaxed. You're right though - the e-mail could have been clearer. Regarding bills included, the landlord only wished for us to advertise it in that way, so we had to follow his instruction, but £50 each is reasonable amount for gas, water and electricity, and you benefit from no summer rent to pay :) Hope that helps explain everything. See you soon!

1/5

Yell

CPS Homes - Shocking!

From our experience... reasons not to use CPS Homes:1: No people skills 2: Absolutely no after sales care at all 3: Rude, unhelpful and no communication skills 4: Say that have written to you when they have not 5: When I phoned and got so frustrated I hung up on them, a week later I phoned them back and they hung up on me in retaliation. Nice professionalism... and by your managers none the less... 6: Rent out horrible properties. (They take pictures of a few nice ones but like to have a dabble in the odd sh hole...) 7: Read their reviews before using... I have kindly attached them at the bottom of the post for your reference 8: I have attached a picture of our window... We were told it is not damp it is condensation... their advice open a window and put the heating on... Nice work guys ;) - p.s if you notice condensation on the windows we were unable to dry it as it is in the middle of the double glazing... but yeah... "condensation" 9: The landlord that this company is acting on behalf is a liar. Not so much the fault of CPS Homes but have done nothing to help with the matter. 10: I don't like them - (not really sure how else to articulate my last point but it feels relevant)

Ben123456789101 · 5 February 2015 · CPS Homes Cardiff (34 Woodville Road)

5/5

Google

We had other viewings organised, however CPS was our first and only one we needed. Shortly before our appointment they remembered a third property they could show us and it was perfect, and ended up being the property we took. We were dealt with by two employees (one blonde woman and Rhys) and both were very friendly and personable. They made sure we knew what was happening, how we went forward etc. We needed to move in a few days before the tenancy agreement and this was all sorted very smoothly.

Jack · 26 November 2014 · CPS Homes Cardiff (66 Albany Road)

Agent replied · 23 November 2024

Thanks for placing a review, Jack. We enjoyed reading your thoughts and are pleased to hear everything went smoothly for you. If we can move tenants in earlier, we'll always try to as we realise it eases the pressure that comes with moving house!

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Questions about CPS Homes

Which CPS Homes office has the most reviews?

Cardiff (34 Woodville Road) has the most, with 2,030 reviews rated 4.1 out of 5, followed by Cardiff (66 Albany Road) with 1,726.

Where are the CPS Homes offices?

The two CPS Homes offices, by town:

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