Countryside Homes West reviews in Bridgwater and Highbridge

Hi CS, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards. We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living. We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed. Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent. We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach. If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution. Kind Regards, Sarah Countryside Homes

Hi Dena jessop, We're so pleased to hear about your positive experience and that we could assist you. Your recommendation means a lot to us! Kind Regards, Sarah Countryside Homes

Hi Dan, We are so pleased to hear how happy you are with your new 2-bedroom flat at Meridian One and its superb build quality. It is wonderful to know that our team provided such exceptional customer service, making your buying process smooth and supportive. We truly appreciate your kind words and 10/10 rating! Kind Regards, Sarah Countryside Homes

Hi rawdah, We are so glad to hear that our team's dedication and support were helpful to you. Thank you for your kind words. Kind Regards, Sarah Countryside Homes

Hi Gemma, Thank you for taking the time to provide such detailed feedback. We are pleased to hear your positive comments regarding your home and aspects of your experience, and we will ensure your wider feedback is shared with the relevant teams so that we can continue to improve our service. If you would like to discuss any of the points raised further, please do not hesitate to contact us. Kind Regards, Sarah Countryside Homes

Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you have described and the frustration this has clearly caused you and your family. We aim to deliver both high-quality homes and a positive customer experience, so it is disappointing to read that your expectations were not met in several areas, including the condition of the property upon move-in, the garden works, and the handling of subsequent concerns. We understand how important it is that agreed works, such as cleaning, landscaping, and installation services, are completed prior to a customer moving in, and we regret that this appears not to have been the case. We also take concerns regarding mould and safety within the property very seriously, and we are sorry that you felt your concerns were not handled appropriately or with the level of support you needed at the time. We appreciate you bringing these matters to our attention, including the issue in the garden that resulted in an accident, and we apologise that you had to pursue this more than once before it was resolved. Your feedback highlights areas where we need to improve, particularly around communication, aftercare, and delivering on commitments. This is not the standard of service we strive to provide. Thank you again for your feedback Kind Regards, Sarah Countryside Homes

Hi Georgia, We are so pleased to hear about your excellent experience with us, especially the support you received during your home-buying journey. It is wonderful to know our team made the process so smooth for you. Thank you for your kind words! Kind Regards, Sarah Countryside Homes

Hi Alys, We are so pleased to hear about your positive experience and appreciate you sharing your kind words. It means a lot to us that our team provided such excellent support throughout your process. Thank you for your wonderful feedback. Kind Regards, Sarah Countryside Homes

Hi MRS DEBRA SCAIFE, We're so happy to hear about your positive experience with our customer service! We appreciate you taking the time to share your kind words. Kind Regards, Sarah Countryside Homes

Hi Neil Long, We're so glad to hear about your excellent experience finding your next home. We appreciate you sharing your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Abdu, We're happy to hear that your home-buying experience was tailored to your needs. We appreciate your recognition of the team's communication, proactive role, and organizational skills. We are glad the home demonstration was excellent and that you found our team members competent and professional. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes

Hi John, We're happy to hear that our team member was so helpful and informative! We appreciate you taking the time to share your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi chung yin fong, We're happy to hear that the services provided were excellent and professional. We appreciate your positive feedback and are glad you felt good! Fab! Kind Regards, Sarah Countryside Homes

Hi Laura, We're happy to hear that you found our team member to be knowledgeable, polite, and welcoming. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Edward, We're happy to hear that the team has been so helpful during your buying process. Thank you for sharing your positive experience with us! Kind Regards, Sarah Countryside Homes

Hi Toyeeb, Thank you for taking the time to leave us a review, we are glad our team was lovely! Kind Regards, Sarah Countryside Homes

Hi Joyce, We're happy to hear that the property viewing was amazing and that all of your questions were answered. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Heather, We're so happy to hear that the advice and communication helped you find the perfect home for your family. Thank you for sharing your positive experience! Kind Regards, Sarah Countryside Homes

Hi Eslam, We're happy to hear that you had such a great experience. We appreciate your recognition of our team's detailed and patient support. Thank you! Kind Regards, Sarah Countryside Homes

Hi Sibi, We're happy to hear that you had such a positive experience. It's wonderful to know that our consultant's support and dedication made your journey seamless. We appreciate your kind words and are grateful for your feedback. Kind Regards, Sarah Countryside Homes

Hi Peijie, We are glad to hear you found the customer service great! Thank you for taking the time to leave us a review! Kind Regards Sarah Countryside Homes

Hi Geethumol, We're happy to hear that your experience has been positive thus far! It's great to know the reservation process for your countryside home has been smooth. We appreciate your kind words about our sales agent and are glad they were helpful. We look forward to a continued positive journey with you! Kind Regards, Sarah Countryside Homes