Trusted Agent profile
★★★★★
139 reviews across 2 offices and 2 platforms
Countryside Homes West has two offices, in Bridgwater and Highbridge. Together they have 139 reviews on two platforms, rated 4.2 out of 5 overall.
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Countryside Homes West's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing experience during apartment viewing
I actually had two viewings on the same day. One at Hepworth Place with Angel, and one at Feature 17, with Tommy.
Hi Avraam, We're happy to hear that you had amazing viewings! It's great to know that you found the apartments lovely and were really happy with the overall experience. We appreciate your positive feedback. Kind Regards, Sarah Countryside Homes
2/5
GoogleMissing a dog field and to much noise from M5.
5/5
TrustpilotEverything was made so easy by the…
Everything was made so easy by the sales staff. Cant thank them enough for all their help.
Hi Lynn, We're happy to hear that our sales team made everything easy for you. We appreciate you acknowledging their help! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotYou couldn’t ask for a friendlier team…
You couldn’t ask for a friendlier team who truly know the development inside and out, it has been a great experience!
Hi Lindsi, We're glad you enjoyed your experience with our team! It's wonderful to hear that their expertise and friendliness made it great. Thanks for your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Gateway Bexhill
Our experience with the gateway Bexhill has been brilliant. Marcus, Jeremy and Katy have been so welcoming and supportive with the process, they have done their upmost when we have needed their help and their communication has always been exceptional.
Hi Megan and Ben, We're happy to hear that you had a brilliant experience. We appreciate your kind words regarding our team's welcoming support and exceptional communication throughout the process. Thank you! Kind Regards, Sarah Countryside Homes
1/5
TrustpilotPoor After-Sales Service and Lack of Communication
I recently purchased a Countryside home, and while some snagging issues were eventually resolved, my overall experience with customer service has been very disappointing.
Hi Thomas, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been for you. We did try to request further details through Trustpilot so we could investigate and resolve this matter, but unfortunately, we didn’t receive a response. If you’d like us to look into this again, please reach out to our Customer Service team directly, and we’ll do our best to assist you. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotFind better
I wouldn't even give this Company 1 star. Wouldn't recommend buying a new build from these cow boys. Been in our new home over a year now, had numerous issues from leaks, to the quality of the materials used. And when you do raise it, they just try to pacify you with excuses.....
Hi James, We appreciate you sharing your experience. We're very sorry to hear that your interactions and the service you received did not meet your expectations, and that you were disappointed. We'll review your feedback internally to improve our service. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotIt’s a very nice development
It’s a very nice development, and the sales team is attentive and responsive, always ready to answer questions and support you throughout the buying process. I’d especially like to thank Kennedy Myers for her customer-focused and solution-oriented approach.
Hi Burcin, We're happy to hear that you had a positive experience with our attentive sales team. We appreciate your recognition of their dedication to providing support during the buying process. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotNew Build property at Eastbrook Village
We recently bought a new build property from Countryside Homes at Eastbrook Village in Maghull. The house is beautiful and the sales and site staff were really friendly and on hand to deal with everything that cropped up.
Hi Charles, We're happy you had a seamless experience with your new home at Eastbrook Village. It's great to hear that our sales and site staff were helpful and accommodating. We appreciate your recommendation and thank you for your positive feedback on the quality of our homes. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotLinda was very helpful and not at all…
Linda was very helpful and not at all pushy so our visit was pleasant.
Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotDeveloper who disregard the safety of their residents
I would like to express my dissatisfaction to developer Countryside Homes UK, which is the part of Vistry Group, as the company has delayed the promised construction for over six months, we can’t use our garden over half an year, and cause us feel dangerous and anxious. If arrangements cannot be made for me shortly, I will publish the property address and hope that investors will reconsider this company.
Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
1/5
TrustpilotVery Disappointed - subsidence occurred, caused damages but not managed
I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.
Hi Tommy, We appreciate you bringing this to our attention. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAmazing experience!
We’ve just reserved our brand new home at Kingmakers View, and honestly, the whole experience has been incredible. From our very first call to view the show home, to the help we received with the assisted move scheme (our place sold in just two weeks!), all the way through to being ready to reserve, Kim has been amazing. She’s made every step feel effortless and stress free. We’re really excited for the rest of the journey. Thank you Kim!
Hi Maisie, We're happy to hear that your experience reserving your new home was incredible. It's great to know that the assisted move scheme helped sell your place quickly and that every step felt effortless. We appreciate your positive feedback and are excited for the rest of your journey! Kind Regards, Sarah Countryside Homes
5/5
GoogleRating only, no written review.
5/5
TrustpilotLovely welcoming staff
Lovely welcoming staff, friendly and knowledgeable
5/5
TrustpilotA Seamless, Supportive Experience with Steve & Clare!
We’ve had such a fantastic experience with both Steve and Clare, they’ve been absolutely brilliant every step of the way. From our very first enquiry to reserving our new home, they’ve made the whole process smooth, stress-free and genuinely enjoyable. Nothing has ever felt like too much trouble, and their communication, honesty and kindness have made a real difference throughout. We feel in very safe hands and are so grateful for all their help so far, thank you both!
1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bridgwater has the most, with 128 reviews rated 4.1 out of 5, followed by Highbridge with 11.
The two Countryside Homes West offices, by town:
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