Countryside Homes West reviews in Bridgwater and Highbridge

Hi Dave, Thank you for your wonderful review, Dave. We’re delighted to hear that Sammy-Jo made such a positive impression from your very first visit. Providing a welcoming, informative and supportive experience is so important to us, and it’s fantastic to know that her ongoing communication has helped make your home-buying journey a positive one. We’ll be sure to pass on your kind feedback to Sammy-Jo. Congratulations on your purchase, and we look forward to welcoming you to your new Countryside home. Kind Regards, Sarah Countryside Homes

Hi Florence, Thank you for your wonderful review. We're delighted to hear that Angel made you feel so comfortable and supported throughout your visit. It's great to know you enjoyed the development and appreciated the surroundings, as well as Angel's patience, knowledge and friendly approach. We'll be sure to share your kind feedback with her. We wish you all the best on your home-buying journey. Kind Regards, Sarah Countryside Homes

Hi RM, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you have experienced with your home and the frustration this has caused. We understand how disappointing this must be, particularly given the concerns you have raised regarding the quality of the property, the sales process and your ongoing customer care experience. We take all customer feedback seriously and are committed to resolving issues wherever possible. We understand that members of our team have been in contact regarding your concerns and will continue to work with you to review the outstanding matters. Thank you for bringing these issues to our attention. We appreciate the opportunity to address your concerns and improve your experience with us. Kind regards, Sarah Countryside Homes

Hi Karen, We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear you enjoyed viewing our homes and their unique features, especially the vaulted ceilings. It's understandable that location can be a deciding factor, and we appreciate your kind words about the area's amenities and transport links. We are also very pleased to know that our sales advisor provided professional and friendly service. Your feedback is invaluable to us. Kind Regards, Sarah Countryside Homes

Hi Jack, We are so happy to hear about your wonderful experience with our team! It's fantastic that we could make the process smooth and easy for you. We truly appreciate your kind words and positive feedback. Kind Regards, Sarah Countryside Homes

Hi Billy, Thank you for taking the time to share your experience with us. We are very sorry to learn of the number and severity of the outstanding snagging issues you have encountered, as well as the continued delays relating to flooring, decoration works and other remedial items. We fully appreciate the frustration and inconvenience this has caused. This is not the standard of service or homebuying experience we aim to provide to our homeowners, and we sincerely apologise for falling short of those expectations. We understand that you have raised a formal complaint, which is currently being reviewed. A full response will be provided in accordance with our complaint’s procedure. Thank you for bringing these matters to our attention, and for your patience while we work to address your concerns. Kind Regards, Sarah Countryside Homes

Hi Sue, We're so glad our team member was helpful and you appreciated the house. We understand that location is key, and we appreciate your honest feedback. Kind Regards, Sarah Countryside Homes

Hi Caitlin, We're so glad our team could provide such valuable insights during your visit to the show home. We appreciate your positive feedback and look forward to helping you find your perfect home. Kind Regards, Sarah Countryside Homes

Hi Sureshkumar V, We are so pleased to hear that your home-buying journey was a positive one from beginning to end. It's wonderful to know that our team's support made the process smooth and enjoyable for you. We truly appreciate your kind words and are delighted that you are happy with your new home. Kind Regards, Sarah Countryside Homes

Hi Catherine, Thank you for taking the time to share such detailed feedback regarding your experience at Rivers Edge. It's encouraging to hear that you felt supported by our Sales team during the early stages of your journey. However, it's clear that your experience following reservation and moving into your home has fallen far short of the expectations you rightly had. You have raised a number of concerns relating to the quality of workmanship, outstanding snagging items, communication from our Customer Service team, and the handling of issues affecting the security and functionality of your home. We appreciate how disappointing it must be to encounter ongoing defects while trying to settle into a new property, particularly when you feel that concerns are not being addressed within the timescales you were given. The examples you have provided, including the patio doors, external doors, balcony door, gate, internal finishes, cleanliness of the property, and the status of outstanding remedial works, are all matters that should be reviewed thoroughly. We also recognise the frustration caused when updates are not provided and when communication does not meet the standard you expect during the aftercare process. Thank you again for bringing these matters to our attention. Feedback of this nature is invaluable in helping us identify where improvements are needed and ensuring concerns are addressed appropriately Kind Regards, Sarah Countryside Homes

Hi Gill, We're happy to hear that our team was helpful and that you found good deals. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Jordan, We're so glad to hear about your positive experience at our Humberston branch. We appreciate you sharing your feedback! Kind Regards, Sarah Countryside Homes

Hi Cor, We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Samantha, Thank you for taking the time to share your experience. The concerns you've raised around the snagging process, communication before completion and the support you've received since moving into your home are clearly significant, and we appreciate you setting them out in such detail. We recognise how disappointing it must be to feel that issues discussed during your pre-completion walkthrough were not recorded in the level of detail you expected, particularly when you relied on the guidance provided when making your purchase. We also understand your frustration regarding the differences between the expectations set before completion and your experience after moving in. We take all customer feedback seriously, especially where it relates to the quality of our homes, our aftercare process and the support provided to customers with additional needs. The points you've raised have been shared with the relevant teams so they can review the circumstances surrounding your case and the concerns you've highlighted about the recording and assessment of snagging items. We are committed to understanding where things may not have met expectations and to ensuring customers receive clear and consistent communication throughout their homebuying journey. A member of the team will be in contact to review the matters you've raised and discuss your concerns further. Thank you again for your feedback. It is valuable in helping us identify where improvements can be made to both our processes and the overall customer experience. Kind Regards, Sarah Countryside Homes

Hi Lauren, We are so happy to hear that our team made your first home-buying experience a smooth and positive one. It's wonderful to know that their warm welcome and helpfulness made such a difference in your decision. We truly appreciate your kind words. Kind Regards, Sarah Countryside Homes

Hi Kayleigh, We are glad that Alfie and Martin were able to resolve the issues. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement in our processes and communication. We are committed to ensuring such situations are avoided in the future. Kind Regards, Sarah Countryside Homes

**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes

Hi Lee, Thank you for raising your concerns. We take the handling of personal information seriously and appreciate the importance of having reliable access to your phone, particularly given the circumstances you have described. As we are unable to review or discuss personal data through a public Trustpilot review, we would encourage you to contact our Data Protection team directly at data.protection@vistrygroup.co.uk if you wish to raise a query about how your information has been obtained, used or stored, or if you would like to make a request regarding your personal data. You can also find further information about how we collect, use and retain personal information in our Privacy Notice (https://www.countrysidehomes.com/privacy-policy). Should you contact the Data Protection team, they will be able to review your concerns and respond directly to you. Thank you for bringing this matter to our attention. Kind Regards, Sarah Countryside Homes

Hi Alice, We're so glad to hear our team member was friendly and informative, taking the time to explain everything clearly. We appreciate your kind words! Kind Regards, Sarah Countryside Homes

Hi Izzy, Thank you for sharing your feedback. It's clear that your experience since moving into your home has fallen short of the standards you expected, particularly with the unfinished roads and pavements, ongoing snagging issues, and the difficulty you've encountered when trying to get updates. We recognise how disappointing it must be to still be waiting for progress on these matters more than a year after moving in. Communication is an important part of the customer experience, and it's concerning to hear that your calls and emails have gone unanswered. Your comments have been noted and will be shared with the relevant teams so that the concerns you've raised around both the outstanding works and customer communication can be reviewed. Feedback such as yours is important in highlighting where improvements are needed, and we appreciate you taking the time to bring these issues to our attention. Kind Regards, Sarah Countryside Homes

Hi KMB, We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our team provided exceptional service and helped you secure your dream home. We're delighted that you love your new house and that our after-sales support has met your expectations. Kind Regards, Sarah Countryside Homes

Hi L C, We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference. Kind Regards, Sarah Countryside Homes

Hi Dusiyanthy, We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us. Kind Regards, Sarah Countryside Homes