Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat experience
The sales team were amazing especially our sales consultant Alan at the Nuneaton branch. We had a few issues with our sales progressor putting unnecessary pressure onto us as buyers which were dealt with quickly.
Chloe · 29 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Chloe,
We are so pleased to hear how much you love your new home and that our team provided such a welcoming and supportive experience. It's wonderful to know that our sales consultant was amazing and continued to check in with you after your move. We appreciate you highlighting the quick resolution of the pressure you experienced from the sales progressor. Your positive feedback about our snagging checks and ongoing support means a great deal to us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 4/5
TrustpilotThank you Juliette & Charlotte!
Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked for and our experience was definitely made better by them.
Paige · 28 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Paige,
We are so happy to hear that our team provided such empathetic and supportive assistance during your moving journey. We understand how stressful moving can be, and we are delighted that our colleagues made your experience better. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotThank you Allison Melia
I visited Humberston Meadows and was greeted by Allison who was professional and very helpful when listening to my personal circumstances and requirements. From the minute i sat down she was very knowledgeable and although I have decided to take more time to consider my options I would 100% trust Allison to help me with proceeding in the future.
Darren · 27 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Darren,
We are so pleased to hear about your positive experience with our team. It is wonderful to know that our colleague provided such helpful and knowledgeable support. We appreciate you taking the time to share your feedback and look forward to assisting you further when you are ready.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotSite visit to Humberston Meadows …
We received friendly and knowledgeable guidence from the Countryside Homes representative Allison Melia during our visit on today, making us feel welcome and guiding around the new builds on site.
Robert · 26 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Robert,
We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotThe sales team Charlotte and Juliette…
The sales team Charlotte and Juliette are truly AMAZING 🤩 they have been here for us from the moment we said we wanted the house all the way through
Clare · 26 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi clare,
We are absolutely delighted to hear about your wonderful experience with our sales team and the smooth process leading up to your move! It brings us immense joy to know that we could provide such dedicated support from your initial interest all the way to exchanging contracts. We truly appreciate your kind words and are thrilled that our head office team was also able to assist with any questions you had. We wish you all the very best in your new home and thank you for sharing such positive feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotDanielle Blackett ( Redcar office) was…
Danielle Blackett ( Redcar office) was absolutely amazing throughout the whole process of buying our new home. From start to finish, she was professional, friendly, approachable, and always happy to answer any questions we had. She kept us updated every step of the way and made what can be a very stressful process feel so much easier and smoother.
Courtney · 24 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi courtney,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their professionalism, friendliness, and dedication made your home-buying journey smoother and less stressful. We truly appreciate your kind words and are grateful for your recognition of their hard work.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotBrilliant - What a team!
We have just bought a house with Countryside Homes and the experience has been and continues to be fantastic. John and Jenny in the sales office are knowledgeable, helpful, approachable and responsive. They are on hand to help with any questions or issues and we have felt well supported throughout the whole process. Thank you both so much.
Kate · 24 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Kate,
We are so pleased to hear about your fantastic experience with us and that you love your new home! It's wonderful to know that our sales team provided knowledgeable and helpful support throughout your home-buying journey. We are also delighted that our on-site liaison ensured a smooth move-in with minimal snags. Your kind words mean a great deal to our entire team.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotA calm and pleasant environment
A calm and pleasant environment. The staff, both Alex and Diana are excellent.
Libin · 23 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Libin,
We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAlex Fairall is amazing
We couldn't be happier with the service we received when purchasing our new home. From the first moment we got in touch with Alex Fairall, who guided us through our purchase, the experience was outstanding.
Alex · 20 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Alex,
We are absolutely thrilled to hear about your outstanding experience with us during your home purchase. It's wonderful to know that our team's dedication made such a significant difference compared to other experiences you've had. We are so pleased that the process was seamless and that you are happy with your new home. Thank you for sharing your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExcellent Service, a Real Asset to Us and to the Company!
Deborah at The Colley's Grantham went above and beyond for me and my mother! My mother had met Deborah on a previous visit and thought her incredibly kind and helpful, and I met her when we made a second visit to The Colley's. We hadn't made an appointment and weren't expecting to run into Deborah, but I'm very glad and grateful that we did! She was very enthusiastic and patient, and helped us narrow down potential homes, eventually landing on our dream one. She was efficient, professional, and nice to talk to. She genuinely listened to us and answered all of our questions. As we were walking through the neighborhood, we were greeted by several other people. It is clear that Deborah is well-recognized and very well-liked amongst the community! My mother and I are delighted and truly grateful to have met her. We now have our sights set on a home and have a much clearer understanding of the buying process, and we couldn't have done it without Deborah's help!
Rachel · 18 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Rachel,
We are so delighted to hear about your wonderful experience and the exceptional assistance you received. It truly warms us to know that we could help you and your mother find your dream home and clarify the buying process. We greatly appreciate your kind words and positive feedback; it means a lot to us. We are always striving to provide helpful and professional service to everyone who walks through our doors. Thank you for sharing your positive experience with us.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotEasy and straightforward
Staff were friendly.
Olatunji · 17 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Olatunji,
Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotGreat service at a lovely new development
We've been working with John Jackson at the Kensington Fields site to reserve and customise our new home. He's been absolutely lovely to work with, clearly explaining everything in a transparent way and always available when we need him. While we haven't moved into our new home yet, the reservation process has gone very smoothly and we couldn't be happier!
K · 17 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi K,
We are so pleased to hear about your positive experience with our team at Kensington Fields! It's wonderful to know that the reservation process for your new home has been smooth and transparent. We appreciate you sharing your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotNOT THE BEAUTIFUL COUNTRYSIDE ESTATE WE WERE SOLD -QUITE THE OPPOSITE
Vistry/Countryside will not take responsibilty for the state of our roads which are unsightly, embarrassing and dangerous. They are full of pot holes which has caused damage to vehicles, pavements not safe to walk on and they have even blocked drains with tarmac. We were one of the last in nearly 2 years ago and the roads have not yet been adopted. This apparently is due to some disputed land and BMBC can not adopt the land until it is resolved. Following the guidelines on their website I have raised a formal complaint or should I say tried to but had no response from them at all. Not from customer services, the regional manager or anyone. They do not reply to emails or reply to my complaint within 4 days as it states on website. I have tried to phone head office but the number is unobtainable. I spoke to regional office in London and North East but they only had the same number. I asked the following questions: When will the roads be sorted? Why are Vistry not maintaining until they are adopted as they should be? Why were we not informed of this disputed land when we purchased the property? Why were houses even built if there was a dispute over land? There are several new house builds in this area and all of them are in a better state than our street. Honestly if we'd have known this would be how the estate looked 2 years on we would have never even considered it. If you are considering buying from vistry/countryside or whatever name they are under please the state of the roads and any legalities for their adoption by the local council. Having said all this the initial experience was very good. Rhodri and Gavin in sales were great and very helpful the whole time. Snagging was minor compared to other new builds we have had and the workmen that came out to do repairs were excellent. We love the house. The after care however is disappointing to say the least. Seems like now the estate is all sold they don't care.
Janet · 17 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Janet,
Thank you for taking the time to share such a detailed review. It’s clear how frustrating this situation has been, particularly given the length of time you’ve been living on the development and the concerns you've raised about the condition of the roads, footpaths and drainage.
We fully appreciate why the current state of the roads, along with the uncertainty around adoption, has left you feeling disappointed. We also recognise your concerns regarding communication and the difficulties you've experienced when trying to raise a complaint and obtain updates. Residents should feel informed and supported, and it’s understandable that the lack of responses has added to your frustration.
We’re pleased to hear that your experience during the purchase process was a positive one and that Rhodri, Gavin and our site teams provided a high standard of service. It’s also encouraging to know that you are happy in your home and that any snagging issues were relatively minor and dealt with effectively.
The matters you’ve raised regarding road adoption, ongoing maintenance responsibilities and communication are important, and we would like the opportunity to review your concerns further with the relevant team. If you haven't already done so, please contact us via Customer services quoting your development details and we will ensure your concerns are directed to the appropriate colleagues for investigation.
Thank you again for bringing this to our attention. Feedback such as yours helps us identify where improvements are needed and ensures concerns are reviewed appropriately.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotAlex at the Tattenhoe Park development…
Alex at the Tattenhoe Park development has been amazing! I’d honestly say his customer service is one of the main reasons I decided to purchase a property at this site, rather than with another developer. Alex comes across as transparent, trustworthy and extremely knowledgeable. On top of this, he goes above and beyond to support you throughout the whole process, from before you’re even sure if you’re going to reserve the plot until after you’ve moved in. Nothing seems too much trouble. Thank you, Alex!
KS · 16 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi KS,
We are so pleased to hear about your exceptional experience. It truly makes our day to know that our team's dedication to transparency, trustworthiness, and knowledge made such a positive impact on your decision to purchase a property with us. We are committed to providing outstanding support throughout the entire process, and we are glad this was reflected in your journey. Thank you for sharing your wonderful feedback.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotKaty and her team have been fantastic…
Katy and her team have been fantastic and supportive guiding us through the process.
Guest · 15 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Guest,
We're so happy to hear our team provided such fantastic and supportive guidance throughout your process. Thank you for sharing!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 1/5
TrustpilotBuying a brand-new home should be an…
Buying a brand-new home should be an exciting experience, but unfortunately mine has been anything but.
Sarah · 15 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Sarah,
Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection.
We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home.
The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters.
We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised.
Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotExeceptional experience
Execeptional experience from start to finish! Sammy-Jo was so lovely and made us feel so comfortable with the whole process, we fell in love straight away with our home. From the start of the process to moving in day Sammy was always on hand and nothing was ever too big or too small, especially with chasing things behind the scenes, we honestly couldn't of done it without her.
Megan · 12 July 2026 · Countryside Homes West Bridgwater
Agent replied · 25 September 2026
Hi Megan,
We are absolutely delighted to hear about your exceptional experience! It's wonderful to know that our team made you feel comfortable and supported throughout the entire process, from finding your dream home to moving in. We truly appreciate your kind words about the dedication and helpfulness of our colleagues. We are so pleased we could make this such a positive journey for you.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
Google2026
Georgina · 12 July 2026 · Countryside Homes West Highbridge
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 12 June 2026 · Countryside Homes West Highbridge
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 12 June 2026 · Countryside Homes West Highbridge
★★★★★ 5/5
TrustpilotReally happy and excited
Really happy and excited. The ladies at coppicehill have been great. Tamzin and Lyudmila are so helpful and informative. It’s not been all plain sailing but I’ve been informed all the way through. Got to meet Paul from the site team and he has reassured us that the team would sort out the snags and get them sorted. Looks like a great team and very customer focused. Well done on the finish of our new home … can’t wait to compete.
Donna · 2 June 2026 · Countryside Homes West Bridgwater
Agent replied · 3 June 2026
Hi Donna,
We are so happy to hear about your positive experience with our team and the finish of your new home. It is wonderful to know our colleagues were helpful and informative throughout the process. We appreciate your kind words and look forward to your completion!
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotVery helpful team
Rating only, no written review.
Natasha · 2 June 2026 · Countryside Homes West Bridgwater
Agent replied · 3 June 2026
Hi Natasha,
Thank you for taking the time to leave us a review. We are extremely pleased to hear that you found our team helpful!
Kind Rgeards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotWe viewed Milby Meadows and was greeted…
We viewed Milby Meadows and was greeted and attended to by Alan. Alan was friendly, helpful and really knowledgable about the site and about the future plans which helped us when discussing whether to proceed. I really liked how Alan wasn’t a ‘pushy’ sales advisor which we have experienced at other properties we’ve visited.
Chelsea · 31 May 2026 · Countryside Homes West Bridgwater
Agent replied · 3 June 2026
Hi Chelsea,
We are so pleased to hear about your positive experience and that our team provided helpful, non-pressured assistance. We appreciate your kind words.
Kind Regards,
Sarah
Countryside Homes
★★★★★ 5/5
TrustpilotDanielle was great from start to…
Danielle was great from start to finish. We always knew where she was, and always at the end of the phone. Very helpful before, during and after purchase.
Jamie · 29 May 2026 · Countryside Homes West Bridgwater
Agent replied · 3 June 2026
Hi Jamie Ellison,
We're so happy to hear about your positive experience! We appreciate you sharing your kind words.
Kind Regards,
Sarah
Countryside Homes
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