Countryside Homes Home Counties South estate agents in Paddock Wood and Dartford

★★★★★ 5/5

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SEAMLESS HOME PURCHASE MADE EASY

Countryside have been phenomenal in the housing industry. Their incentives are fantastic and exceptional. Don't know who else provides such mouth-watering incentives in the industry. And despite these unprecedented times, they made the whole process of purchasing a house seamless. Thanks to their dedicated staff - Tara and Debbie, you ladies have been exceptional sales consultants. They went above and beyond to ensure we were guided in the process of purchasing our first home. They stood by us all the way despite the lock-down, and made our dream come true. From reservation, to answering our queries patiently and checking up on us afterwards, they made us feel at home. They are true professionals, friendly and with great sense of humour. Racheal & I (David) celebrate you ladies and we say THANK YOU for being there. We couldn't be happier than this.

DAVID · 1 June 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Countryside Properties prove that buying and selling during COVID19 Pandemic is possible

Countryside sold my own property through 'House to Home' in just over a week which enabled me to reserve my plot on Countryside Properties Abbostfield development. The whole process has been great, even though everything went on a go slow during the COVID pandemic, Lisa, Tara and Team were brilliant. Every business involved in the process kept the sale and purchase moving and ensured that everything was in place so that we were all ready to proceed once lockdown restrictions were eased. Finally I exchanged and completed in May 20! No business or purchaser has been faced with such unprecedented challenges but Countryside and House to Home have pulled it off.

J · 31 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 2/5

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2/5 probably too generous.

I feel giving Countryside 2/5 is probably far too generous of me...Me and my Wife moved into a "Dunham" type of Countryside home in early 2019. Around December 2019, I noticed water dripping in the wall of our Master Bedroom. Several weeks later, around Jan/Feb 2020, a Contractor visited to assess the problem and assured me that it should hopefully be promptly dealt with and he didn't foresee any reasons why it wouldn't be sorted reasonably quickly.Fast forward to today- end of May 2020- what's happened?No more visits from Countryside. Yes we're in the middle of "Covid 19", however, the initial fault was reported several months before this was known in the UK.I've sent several emails to Countryside- The lady I had been in regular contact with- roughly once/twice a week- very polite and trying her best, but seems like the various different people she has contacted simply failed to respond to her requests for them to assist. Since Covid 19 has occured, Countryside have understandably closed their call centre, however, they are failing to respond to any emails- both on the generic customer service email address for the area of the UK where we live and also the personal email of the lady who had been helping me, which now seems to reject any more emails, as if she no longer works at Countryside.We've been unable to use the Master Bedroom, owing to the mould the leak has caused.Also previous issues we've had, include faulty smoke alarms- to Countryside's credit, they did remove the old ones and replace them within a few days of me calling them- very grateful- but there was no way of silencing them in the mean time.Also have had a leaky ceiling in the kitchen- again reported early 2020, but no one been to rectify the issue.

Annoyed · 30 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Friendly and very helpful

Have found countryside very helpful and always someone there to help you. Always very friendly and guide you through each step of securing your house. It is a big purchase and something you need to get right, so they are there to help you and explain everything.Everyone I have spoke to has been lovely and I would highly recommend countryside.

L · 30 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Absolute shambles of a company

Absolute shambles of a company. We were in constant contact with Countryside to the point of our house was on the market and ready to be sold. We tried contacting to reserve the plot we were interested in only to be ignored. Days later they got in contact to tell us the plot had been sold and there was nothing we can do. Beforehand we were told not to rush and the words 'the plot is yours' were even said. Would not recommend countryside to anybody.

Chap574 · 29 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Amazing Staff and Support

I couldn’t thank Tara and Debbie enough from countryside. Buying our first home at Highfield place during a pandemic couldn’t of been easier. They have both supported us the whole way through from beginning with Debbie telling us everything we need and personally guiding us through the forms as this was all to new to us and Tara doing everything she can to make this a smooth and easy process and keeping us to date weekly. It’s honestly been an amazing experience nothing is ever too much and I couldn’t thank them enough for making this so easy when it’s a really tough time at the moment with the pandemic. Thank you both x

Christina · 28 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Thank you Richard!

Countryside, Beam Park team has been an amazing!We have received first class customer service from Richard Gordon and we can't thank him enough. He has been very professional and guided us every step of the way to purchase our dream home. There are many companies offering the new developments around the country but at the end of the day, the people make the difference.

Battsetseg · 27 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Very poor quality of work when building this house both internal and external

Exceptional customer service from Rachel, Anne, Jo and Megan. Really helpful and friendly. Unfortuntely though the quality of some of the work on the house is of a very low standard along with the attention to detail and has been rushed. The ongoing snag list is becoming a joke. I've even had to have an emergency plumber out as the drains were full of building rubbish and blocked all the water in my toilets, shower and bath. Its a disgrace such laziness. Such a shame as it really has detracted from the pleasure of buying my home. I also think that it will take a long time to get things fixed having to go through customer care. Should of got it right in the first place to save me all this hassle and stress.

Nicky · 27 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 1/5

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Disaster

Disaster, If I knew that my new house will looks like that I will never buy it. Amounts of defects is endless. I’ve never seen so uneven walls, there is about 1-2cm difference on external wall that we need to cover when we have been placing flooring. Ceiling in living room is even worse, made with plaster boards , you can see each of them on different level, going up and down.When you think it cannot be worse that yesterday after taking bath upstairs I’ve seen water pouring through turned on ceiling halogen lights downstairs to living room on my new solid wood flooring 😐. Serious health and safety hazard, what next water leaking through electric sockets ? Gas leak ?I’ve check what’s going on and realized that outflow from bathtub is not properly attached, they have just put one pipe into another without any proper stabilization...Cheap materials, everything looks like have been done by compete amateurs as fast as possible.Avoid for all costs...

Dawid · 27 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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All the questions were answered

All the questions were answered, helpful and supportive

Ethel · 26 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Highly recommend

Annabel is absolutely fabulous to deal with, everything going swimmingly so far!

K · 24 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Thank you Tara and Debbie

I have been dealing with Countryside sales team for quite sometime and in particular the sales team lead by Tara and Debbie. I genuinely found them both to be very professional, Friendly, helpful and did their best to answer any questions I had. I found such support is vital especially in buying my new property and don’t have much information about the area, building structure and contents. Their input and help is simply second to none which is very difficult to find such caliber these days. So thank you very much and please do keep this height standard of support as it can only help the new buyers and put them on ease during their exciting venture in buying their new home.

Ahmed · 23 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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New Walton, Belmont place

New Walton, Belmont Place, Hindley GreenWe have been in our new house for 2 months now and couldn’t be happier. The whole buying process was very straight forward. John and Jack the site managers and the team on site have dealt with any external snags very quickly and efficiently. They have been very approachable and are a credit to the company. Very glad that we bought a countryside property

Vicky · 23 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Puchase at Wilson Chase and sales staff excellent. Five Stars!

My partner and I purchased an Oakham at the Wilson Chase development and we cannot thank all of the sales staff enough. We dealt directly with Rachel and Anne whom both were very friendly from our first visit to the marketing suite and extremely helpful and accommodating throughout the whole process. We highly recommend and could not be happier with our purchase. Thank you countryside.

Shane · 22 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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We are in process of buying our house…

We are in process of buying our house with countryside the girls at Kirkby have been a credit to there firm We get regular updates and they are so keen and customer service is excellent and you can relate to them Please countryside give them a raise Looking forward to cup of tea at office soon x

Mick · 22 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Tom and Kristine first house

Debbie and Tara this review is about You. Each of you did amazing work for us. Always ready to help , kind and no pressure sales ladies. We bought our first house and we came to the office with 0 experience and knowledge about houses in couple of minutes we left with more information then what I could possibly find online. Great level of service and always kind. Very appreciate your help you help us to achieve our first home. 👍thank you. Tom and Kristine.

Tomas · 22 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Good Costumer Service

Good Costumer Service. We bought the house right away and we are very happy with the offers made by the Counstryside.

Lucas · 22 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Abbotsfield

We are now only a week away from completing on our first family home on the abbotsfield development. When we first saw the house we had already reserved a property with another developer. However, after getting in touch with Lisa and seeing a video of the property we fell in love and decided to go for it. Our property had so many extras (Fully Furnished!!!) which was an absolute dream especially being unable to shop due to the pandemic and having a young baby! Lisa has been amazing through the whole process going above and beyond to make sure we know all the little features of our soon to be home, answering any queries and questions day and night and even on days off, she even put us in touch with a solicitor and a financial advisor/mortgage advisor which straight away saved a lot of time and stress! The process has been made so easy with Lisa’s help and we can’t wait to finally pick up our keys very soon and i’m sure we won’t be disappointed.

Emma · 21 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Abbotsfield First Time Buyer

We are waiting to move into our new property on Abbotsfield, St. Helens. This has been delayed due to Covid-19 and it has been an uncertain time for us. However Lisa has been great throughout keeping us up to date and making contact on a regular basis. She has really reduced our anxieties and we are so excited to move in. Lisa is very approachable and has helped with every enquiry in a timely manner. Tara and Lisa have been extremely helpful, they have helped guide us through the process of buying our first house and made it straight forward for us. Thank you!!

Chloe · 21 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Abbotsfield, St Helens

We have been searching for a new home for some time, since the kids flew the nest. As I work abroad, we had just kept a room in the in-laws house to use when we were back in the UK. Until the Coronavirus pandemic, we didn’t really consider it a high priority, but having spent the lockdown in my daughter’s beautiful Countryside property, we felt it was time to take the plunge. We have seen first hand the build quality, and thoughtful features included as standard with Countryside. The rooms with the skylights in particular flood the room with light even on a dull day, lifting your spirits.Right from the start, Lisa has been attentive and helpful, and we have had all the information we needed to make a decision. Decided on a pretty Ellesmere, as the size is perfect for the 2 of us, and cracking value for money, not to mention the little extras that means we will be moving into a completely ready house. Just our stuff will be needed to make it home. Highly recommended.

Jonathan · 21 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Reserved with Lisa.

Recently reserved a property in Abbotsfield. Lisa has been amazing throughout helping us with the whole process as we are first time buyers especially throughout the lockdown. All my questions where answered and more. Can’t wait until we are in 👍🏻

Adam · 20 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Helpful and friendly in these unsure times

Annabel has been exceptionally helpful throughout this process. Not being able to view the property during these times has been really tough (especially as a visual person), but Annabel answered every single question I had, enough to give me confidence to put down a deposit! Excited for the next steps in the buying process.

WEST · 15 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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We have recently reserved a property…

We have recently reserved a property with countryside, We are first time buyers and we have been lucky enough to have Angie help us through this whole process! She has been there to answer all questions and has talked us through each step! She’s been great! Would highly recommend!

Jamie-lee · 13 May 2020 · Countryside Homes Home Counties South Paddock Wood

★★★★★ 5/5

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Our first home...

We’ve recently reserved our first home through Countryside and it couldn’t have gone any better. We are first time buyers and hadn’t ever considered a new build but the lovely Angie has guided and helped us through every step, especially during lockdown! Angie has been available at all hours answering all my questions no matter how big or small and we really wouldn’t have been able to do it without her! We used the mortgage advisor and solicitors recommended by Countryside and everything has ran smoothly! We still have a little wait until everything is complete and we can move into our home but we couldn’t be happier!

Emma · 13 May 2020 · Countryside Homes Home Counties South Paddock Wood