★★★★★ 3/5
GoogleIt's an absolute shame to have to say that despite accepting an offer 10th of Aug and then revising the offer on 14th Sept nothing much has progressed. We have to continue to chase and follow up with the estate agents and the purchaser to complete the required documentation and initiate other aspects of the buying process. The sale progression team does not answer the phone and quite honestly there does not seem to be a purchaser checklist that the estate agent follows to ensure that the purchaser is in a position to start the process once an offer is accepted.
R · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Good afternoon, I am customer relationship manager here at Colubrid.
I have read your review and have attempted to call you to see if you are aware that you have access to our sales progression portal.
I have checked this and all is progressing well, please be assured that this is monitored and do feel free to call me at anytime
Jan Baker
★★★★★ 5/5
GoogleAndrew Mutlow sold my rental property for me at an excellent price and extremely quickly. He managed the whole process for me from start to finish, liased with the tenant I had living in the property regarding viewings and took all of the stress away from me. If I could give more than 5 stars then I genuinely would.
Anne · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Anne Marie,
Thank you for taking the time to leave us this positive review.
We will pass your comments onto Andrew, he will be happy to hear them!
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleI would not hesitate to recommend Colubrid. Rob and the team were professional, very efficient and friendly at all times. They got a price for my flat that other Estate agents said was impossible.
Excellent, thanks so much guys.PositiveResponsiveness, Professionalism
Jenny · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Jenny,
Thank you so much for leaving us this positive review.
We wish you well in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAn amazing estate agents that helped me and my partner buy our first home. Efficient, friendly and gave us customer service like no other. Will definitely use them when we sell our home.
Would highly recommend and cannot fault a thing.
Emma · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Thank you Emma, we wish you all the happiness in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAmazing work from the team at Colubrid! Been looking for a house for a year and then have been sending me stuff on emails, ringing me, and keeping me in the looop! Jake was been very prompt in letting me know what available even before it comes on the market, things like that make it like a family more than a business.
10 out of 10 service!!
Jake · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Peter,
Thank you for leaving us your positive comments. We will certainly pass your positive feedback onto Jake.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleGreat service from start to finish. Josh did an amazong job photographing and marketting my property and which lead to 12 viewings within days of going on thr market.
We had a particularly difficult time due to delays with solicitors and a long chain, but Charlotte was fantastic at chasing solicitors and other agents for updates, and was a great comfort when things were looking tough.
Thanks to the whole team for all your help.
Adam · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Adam,
Thank you so much for this kind review. We are happy we were able to find you a buyer both quickly and at a great price.
We wish you the best of luck in your new home.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleAndrew sold my house for me and it was so quick, professional and efficient - no stress at all and I was in France when he did it all. Their communication and updates on what is happening was outstanding.
He marketed it really well and got me a full day of back to back viewings and 5 offers from that (15 viewings on 1 day from 1 week of marketing). Sadly the offer fell through but he got it straight on the market again, another full day of viewing and it sold again. Really pleased I was amazed how quick and painless it was for me especially being out of the country. I had be dreading it because many of my neighbours and friends selling at the time were having a poor experience. I decided to use them as they bought a different energy to the process than the run of the mill large high street chains that I had previously had really poor experience with. I highly recommend and again want to say thanks so much
Mo · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Mo!
Thank you for taking the time to leave us this review. We are all very happy that you were pleased with the service that we provided during the sale of your property.
It was frustrating when the original sale fell through but at least we were able to re-sell the property immediately for you.
We hope you are enjoying life in France!
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleIndividual and professional approach, timeliness and people-first mentality. This comes to my mind when I’m thinking about Colubrid Estate Agents. It’s not the first EA that facilitated my purchase, but definitely the best one so far. I’m a raving fan of their timeliness, follow-ups, and quick turnaround times.
With his attention to detail, Josh Bennett follows all the processes and makes sure that everything is done by the book and with industry best practices.
The Sales Negotiator, Maya Singh, who presented the property to me, was constantly in touch with me. Maya is an exemplary agent that stood by my side from the very beginning till completion. Always had an ear for me, always came up with great advice, and resolved my uncertainties immediately.
To all those who consider putting your homes and desires of owning a home in Colubrid EA hands, I wish you to have such a pleasant experience as I’ve had.
Tomasz · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Tomasz,
Thank you for taking the time to leave such a comprehensive review of our service.
We are so happy that we were able to find you a property to purchase.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleFantastic from start to finish
Originally my house was on sale with a different estates (who were rubbish) Josh had originally come to value the house and remained in contact with me the whole time the property was with someone else. Josh assured me that given the chance he could sell and had people wanting to buy. When the time came to put the property on the market with someone else I didn’t hesitate to give Josh the chance. True to his word he arrange a bulk viewing day of over 50!! Viewings and I excepted an offer a few days later. Unfortunately that offer didn’t make it but again another bulk day was arranged with another 50+ viewings and the property was sold. The whole process from start to finish was very smooth and I loved the online portal where you can see at what point your at. If your looking to sell I can highly recommend these guys who will actually sell / market your property and not just put it on Rightmove.
Shaun · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Shaun,
Thank you for taking the time to leave us this review.
Many people dont appreciate that there is much more to selling a home then just sticking it on Rightmove and hoping for the best. Your property was a prime example of this with the bad experience you had with another agent.
We are glad that you were happy with the service provided during the sale of your property and wish you the best of luck with the future.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleI thought that paying a lower rate and not a % on the price sold was a risk and was hoping I hadn't made a mistake. I have to say that I am glad I went with Colubrid, the communication from start to finish was fantastic. I mainly dealt with Ricky on a day to day basis and he was fantastic Always willing to to assist and was always happy and polite and gave excellent advise.
Kimberley · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Kimberley,
Thank you for taking the time to leave us this 5* review.
We are pleased that you were happy with the service we provided and wish you the best of luck in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleWe we're first time buyers and Charlotte from the progressions team was great! She responded to all our emails in sufficient time and went the extra mile of ensuring our purchase completed. Charlotte had patience during what felt like a forever proccess. Despite the challenges we faced Charlotte always reassured us that she was there to help. We would defiantly recommend Colubrid to family and friends.
Nubian · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Nubian,
Thank you for your kind words. We will pass your feedback onto Charlotte, she will be really happy to hear that you found her to be helpful.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleColubrid have been brilliant when I got in touch with them regarding a number of properties I viewed with them. Although I didn't purchase anything from them in the end, the team were always polite and helpful and not pushy. A big thank you to Jake in particular who kept me regularly up to date on the status of some of my enquiries and was always willing to assist with any questions I had.
Michael · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Michael,
Thank you so much for this positive review!
It says alot about how happy you were that you went out of your way to leave us this review even though you didnt end up buying from us.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleExcellent Estate Agent! Colubrid are so professional and very effective in the business. From providing free valuation to putting my property up for sale, I was getting offers after just one week. Very friendly to deal with as well. Colubrid exceeded my expectations in terms of service delivery. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Eddie · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Eddie,
Thank you so much for taking the time to leave us this review. We are glad that you felt we exceeded your expectations with the service we provided.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleFabulous service from the start. Put our house up for sale and have had brilliant communication since day one, had offers after 4 days and accepted one within a week. Very willing to help and answer any questions we had. Very confident that the great service will continue throughout and would highly recommend Colubrid if you're looking to sell. Andrew and Keely in particular have been great!PositiveResponsiveness, Quality, Professionalism, Value
Kayleigh · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Kayleigh,
Thank you so much for leaving us this review.
We will pass your comments onto Andrew and Keely.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleWow wow wow! I honestly couldn't recommend them enough. Through every stage and steps of buying our first home the Colubrid team were outstanding!
It's such a stressful time buying a house especially when you're a first time buyer like us and it was so easy and completed in 10 weeks. The portal platform enables us to keep track of our progress, see what contact they'd had with advisors and solicitors. I would 1000% recommend Colubrid to anyone I know. Thanks again. Sophie and Andrew ☺️☺️
Sophie · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Wow, what a lovely review to read!
We are very happy that we sold you your first home and wish you every happiness there.
Many Thanks
Colubrid
★★★★★ 5/5
GoogleFrom start to finish Colubrid were absolutely fantastic! I initially met with Andrew Mutlow; one of the business owners and had a very great customer experience with him. He was able to work with my budget and I had a great commission fee arranged. He remained accessible and approachable during the conveyancing process.
The photography for my flat was arranged promptly and my listing was uploaded within the agreed time. Although I only received one offer for my flat, I had an offer accepted within two weeks of my flat been on the market.
With regards to my viewings, I handled this myself but Colubrid were great in facilitating the bookings. Josh was very helpful and kept me up-to-date with phone calls and emails. Josh was a good conduit between myself and the buyers to help get the offer as close to my asking price as possible.
The sales progression team were second to none, Charlotte did an absolutely stellar job in ensuring all lines of communication were open between my solicitors, the buyers, and the buyers solicitors. My solicitor was absolutely appalling and made the experience excruciating for the chain. Charlotte was constantly on my solicitors tail, phoning and emailing my solicitors to try and get things moving. With the hurricane of the conveyancing, exchanging late and having a late completion on a Thursday evening because of issues that my solicitor presented, Charlotte remained on the ball and I am so grateful for the help that was provided.
I can’t individually name everybody that played a part, however everyone that I interacted with was great and I will definitely use Colubrid again, and I would definitely recommend the services. I’m now sitting in my house, and I can breathe again.
Evelyn · 13 June 2022 · Colubrid Stanford-Le-Hope
Agent replied · 12 June 2024
Hi Evelyn,
WOW! What a lovely review to read!
We are so glad that we were able to get the sale of your flat over the line and we are so happy that you were pleased with the service that we provided.
We will pass your comments onto all of the team and wish you every happiness in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAbsolutely amazing experience! Can't fault these guys!
Naomi · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Naomi,
Thank you for your comments.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleGreat work from Joshua and the team! Many thanks!!
Jack · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Jack,
Thank you for your positve review.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleGreat experience from start to finish! What a lovely chap Andrew is 😎 …
Alfie · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Alfie,
Thank you for your postive comments. Andrew is definitely one of the best, we will pass your feedback onto him.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleFantastic staff always helpful and available. They found my family and me our dream 1st time home. Highly recommend!!!PositiveResponsiveness, Quality, Professionalism, Value
Carla · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Carla, so glad we were able to assist, we hope to be of service to you again in the future.
★★★★★ 4/5
GoogleThey put a lot of effort to advertise the property - a detailed photoshoot and a video; as a result we received more interests (than others agents) and consequently landed with a tenant. Top job!PositiveResponsiveness, Quality, Professionalism, Value
Venkata · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Venkata, thank you for your great feedback, I am so pleased that you had a good experience with Colubrid. We hope to be of service to you again at some point.
★★★★★ 1/5
GoogleI would definitely not recommend these estate agents..I did unfortunately pay them thousands of pounds ,and had to push them every day whereby I it wasn't for myself pushing I would have paid extra in stamp duty. The MD lacks any understanding ,or takes no responsibility for their unprofessional way they had dealt with the sale of my property..Mike the MD just states. Well will sold at market value..He is a rock manager that hides under a rock..They did nothing amazing but caused more issue and headache..Like I've stated. If I did not push daily then nothing would have happened therefore asking me whom had used and pay this company thousands would I Recommend them the answer is No
Use a well known agent !!
Lastly. Read their replies..Blinked by the facts the customer Me had to push them to do their job what they are paid to do ..In the past I have never had to push an Estate agent. The proof is in the pudding..Do not use them!NegativeProfessionalism
Vincent · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Dear Mr Graham,
This is the second review that you have left our company over the past couple of days. We responded to your first review clarifying the situation and since we have replied you have deleted your review and left us this new one because you clearly did not like that we had made it abundantly clear that you had no grounds for leaving us a negative review.
Looking through your review history on Google, we can see that you have left three estate agents 1* reviews as well as a solicitor. It is clear that you were very frustrated with the process of selling/buying property. You have even gone out of your way to leave a local McDonald’s a 1* review.
We will again clarify the situation below:
We are obviously very disappointed to read your review. We pride ourselves in delivering the highest level of service to our customers to achieve them their goals in the house moving process.
We were unfortunately anticipating you leaving us a negative review due to your threats to slander our company if we did not give in to your demands to reimburse your costs for removal vans.
Your complaint to us was in relation to difficulties with booking removal vans and also over agreeing completion dates for your house move. As we stated in our response to your complaint, this is not a reflection on us or our service to you.
We are extremely happy and proud that we were able to achieve you the full asking price for your property in a quick timescale but we are disappointed that our hard work has been forgotten about due to your frustration with moving dates which is ultimately the responsibility of your solicitor as these are legal issues.
We are very happy though, that we were able to achieve you the asking price for your property and that we got you moved prior to the stamp duty holiday deadline, saving you thousands of pounds in additional moving costs.
We wish you all the happiness in your new home and the best of luck with the future.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleA fantastic service from start to finish. Colubrid sold my property much quicker than I expected and got me £15,000 more than I was hoping for! Special thanks to Andrew Mutlow who was always on hand to help throughout the process. Even called me in his personal time.
Elise · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Elise,
Thank you for leaving us this positive review. We are all really pleased that we were able to secure you a buyer both quickly and at a price £15,000 higher than you had expected!
We wish you every happiness in your new home.
Many Thanks
Colubrid Estate Agents
★★★★★ 5/5
GoogleAmazing work from the team at Colubrid! Been looking for a house for a year and then have been sending me stuff on emails, ringing me, and keeping me in the looop! Jake is very enthusiastic and bubbly, makes it so warming when talking to him, All the staff there are lovely and deserve praise for there hard work
10 out of 10 service!!
Jake · 10 June 2022 · Colubrid Chelmsford
Agent replied · 11 June 2024
Hi Peter,
Thank you for leaving us your positive comments. We will certainly pass your positive feedback onto Jake.
Many Thanks
Colubrid Estate Agents
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