Trusted Agent profile
★★★★★
239 reviews across 3 offices and 3 platforms
Clee Tompkinson Francis has three offices, in Neath Port Talbot (two offices) and Swansea. Together they have 239 reviews on three platforms, rated 4.3 out of 5 overall.
161
Reviews on Google
All 3 offices
31
Reviews on Facebook
All 3 offices
47
Reviews on Trustpilot
Business-wide
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Clee Tompkinson Francis's three offices, most reviewed first. Each has its own page.
Showing 161 reviews on Google only. Show every review
5/5
GoogleGreat professional service, making our house sale go smoothly and without a glitch. Highly recommended Estate Agent - thank you
Hi Nick, thank you for the lovely feedback! if you need our services in the future, please get in touch & we will be more than happy to help!
5/5
GoogleAbi and the guys at Clee were amazing during my purchase. They got in done very quickly and Abi’s communication during the purchase was brilliant and I feel they went above and beyond for me . I would defiantly recommend Clee. To anyone and everyone thank you.👍 …
Hi Cameron, thank you so much for your lovely feedback! We hope you are settled in quickly to your new home, if you need our services in the future, please feel free to get in touch with a member of our team!
5/5
GoogleWe recently purchased our first home with Clees in Neath. The team were so helpful, especially with all the questions we had having never gone through this process before. Siân was our main point of contact and I can’t thank her enough.
Hi there, Thank you so much for your amazing feedback about our Sian! We hope you are settled in your new home and if you should need our services in the future, please feel free to get in touch!
5/5
GoogleI brought and sold my house with this estate agent and I have to say the service was brilliant. All the staff are friendly and professional. My house sold quickly and would always use them in the future. Highly recommend 😊
5/5
GoogleSuperb experience with Abi and the team at Neath from Start-Finish. Professional, friendly and helpful.
5/5
GoogleBought a house from clee Neath in 2022 and as an employee of Jaguar Land Rover I must say the customer service was on par. Highly recommend
Hi Chey, Thank you for your lovely feedback, we wish you all the best with your renovations of your new home!
5/5
GoogleMy recommendation and feedback for Clee’s Port Talbot could not be high enough. I had a difficult sale due to probate problems and buyers trying to renegotiate. Through out the process the team was excellent. Very fast with photos, launching the property. Lots of viewings and kept me informed throughout. Very professional service and so tenacious with chasing buys. I had excellent service and excellent value for money.
Thank you Suzanne for your lovely review
5/5
GoogleBought our first house through CTF, Tracey was our agent and she was brilliant from start to finish. Tracey went the extra mile to ensure we were kept up to date with process. Tracey and the rest of the team were very easy to work with, not like other Estate Agents who can come across as pushy. Any questions we had they had the answer. Thank you all at CTF Port Talbot.
Thank you so much for your feedback Amy :) Good luck in your new home!
5/5
GoogleJust sold my house with Clee Tompkinson Francis in Port Talbot.and I have to say they were amazing from start to finish. We found a new build that was perfect for us to downsize into and we knew selling ours would be a challenge...alongside the M4 with steep steps and in need of some tlc. Nevertheless Nicola,Tracey and Alisha found us a buyer that meant we could reserve our new build. Sadly that chain broke down and we were in danger of losing our new home but CTF Port Talbot pulled out all the stops and found us another buyer in under a week. These people are nothing short of miracle workers. The process has been fraught with issues but Nicola and Tracey have stayed calm and re-assuring throughout, offering sound advice and encouragement at every stage. They have worked like trojans, for me and my buyer, to get our sale through and, almost entirely thanks to their hard work, I am writing this review from my lovely new home. I don't think you could do better than CTF Port Talbot if you want to sell or buy in the area. Thank you, you lovely people, for making that possibility of a dream home happen for us.
Thank you for such a fabulous review Ruth! Thank you for your continuous patience and understanding. Best wishes and good luck to you in your new home from CTF Port Talbot :)
5/5
GooglePurchased our first home with CTF and they made the whole experience smooth and easy as a first time buyers! Communication was great and very quick and we would definitely recommend and use again! Special thank you to all the team who helped us along the way! 🫶🏼🏡 …
Thank you for your lovely review Ant, all the best to you in your new home :)
5/5
GoogleI honestly couldn't thank the ladies in the office enough. They were really helpful every step of the way, even when I was nagging everyday for an update. As a first time buyer they were extremely clear on what was happening and what the next steps were.
Thank you very much it was a pleasure to deal with you.
5/5
GoogleI am selling a few properties due to the dissolution of a BTL portfoilo. In recent months I have dealt with lots of Estate Agents all over South Wales. I currently have a house listed with Clee's Port Talbot which very quickly received an offer and currently sits Sold STC. The same branch of Clee's are also selling the property for my buyer of a different property which I have listed with another agent. I am beyond impressed with their service, not only do they respond to all enquiries quickly helping to move the transactions along, they also do it with a smile and kind tone. I am a pain, I call regularly as I am held to strict timescales for completion, yet every call is taken and each email sent is responded to. Hats off to you Clee's, I am a very tough cookie to impress, with the patience of a gnat, but you have continuously impressed me over recent months. I can genuinely feel your positive energy travelling down the phone lines, even when I am close to tearing my hair out! If I had more to sell in Port Talbot I would list with you in a heartbeat, however as I do not I am taking your name with me to Swansea, and will look to list the Swansea property with your branch over there. Thank you Clee's Port Talbot. We are not over the line yet, but i am of little doubt, if we can complete this side of Xmas, you will be the reason why!
Thank you for your kind words, it is very much appreciated :)
1/5
GoogleBuying a new home should be an exciting time but unfortunately this wasn’t my experience with Clee’s. As an inexperienced first time buyer I was hopeful of support, clear and consistent communication and most importantly honesty. Sadly my home buying journey couldn’t have been more different. Bitterly disappointing and extremely stressful, the consequences of which I am still dealing with nearly 3 months on from getting the keys.
5/5
GoogleI recently put my Mams property on the market with Clee. I dealt with Nicola. The property had been on the market less than 48 hours when she rang me to say it was sold......subject to contract. I couldn't believe it had sold so quickly. Nicola was amazing, so competent and knowledgeable in her work. She knew what type of buyer would be interested in the property. Nicola went above and beyond to get the sale, she was fantastic. I also dealt with Tracey when Nicola was unavailable. Again Tracey was very competent in her work explaining things to me. Alisha and Sue were very pleasant if I rang the office and they answered. All staff were polite at all times. I would not hesitate to use Clee in the future if I were to sell my own property. They have been wonderful and it's been an absolute pleasure to deal with them,especially Nicola, you were simply the best. Thank you so much from my Family and I.
Thank you Kath for your fabulous review, it has been a pleasure to sell your property
1/5
GoogleDreadful experience. As buyers, they gave us inaccurate information about warranty and drainage on a new build, they didn't read e-mails properly or only responded to parts of e-mails, failed to pass on messages to the vendor and the so called branch manager didn't have the courtesy or the where-with-all to answer or acknowledge any of the 4 e-mails we sent her. I would not recommend this lot if they were the only agents in Wales - which fortunately they are not!
5/5
GoogleJust sold my house with Clee Tompkinson Francis in Port Talbot.and I have to say they were amazing from start to finish. We found a new build that was perfect for us to downsize into and we knew selling ours would be a challenge...alongside the M4 with steep steps and in need of some tlc. Nevertheless Nicola,Tracey and Alisha found us a buyer that meant we could reserve our new build. Sadly that chain broke down and we were in danger of losing our new home but CTF Port Talbot pulled out all the stops and found us another buyer in under a week. These people are nothing short of miracle workers. The process has been fraught with issues but Nicola and Tracey have stayed calm and re-assuring throughout, offering sound advice and encouragement at every stage. They have worked like trojans, for me and my buyer, to get our sale through and, almost entirely thanks to their hard work, I am writing this review from my lovely new home. I don't think you could do better than CTF Port Talbot if you want to sell or buy in the area. Thank you, you lovely people, for making that possibility of a dream home happen for us.
Thank you for such a fabulous review Ruth! Thank you for your continuous patience and understanding. Best wishes and good luck to you in your new home from CTF Port Talbot :)
1/5
GoogleDreadful experience. As buyers, they gave us inaccurate information about warranty and drainage on a new build, they didn't read e-mails properly or only responded to parts of e-mails, failed to pass on messages to the vendor and the so called branch manager didn't have the courtesy or the where-with-all to answer or acknowledge any of the 4 e-mails we sent her. I would not recommend this lot if they were the only agents in Wales - which fortunately they are not!
1/5
GoogleDreadful and incompetent. Worst agents we had the misfortune to deal with. No one there seems to have the ability to understand and answer a simple email. We were given false information regarding the drainage and warranty of the property we were buying. Wasted months of our time and energy. Stay away!
1/5
GoogleRating only, no written review.
1/5
GoogleTo anyone thinking of buying a house with Clee please don’t. The house might look ok on the outside but Clee are selling houses which have a lot of hidden serious issues like major gas leaks and electrical problems. When confronted you are responded too with attitude and laughed at. Even if a property on their market looks a good price I can guarantee the hidden problems will end up costing you a fortune. Clee Neath are very unprofessional and very inexperienced especially Abi in the Clee Neath office. It is like a school playground in that office and they are selling houses which have been put together by cowboys. First time buyers especially avoid!!!
5/5
GoogleAbi and Bethan was very helpful and professional, nothing was to much trouble. Very pleased with the service i received will use again.
Hi Andrew, Thank you for your feedback! We hope you and your son are settled into your new home!
1/5
GoogleThe most unprofessional team of “estate agents” you can come across! False information is shared to buyers in order to achieve a sale, which then ultimately results in wasted time and money for all involved. The untrained staff they have there cannot even complete simple tasks such as passing information to vendors, or even responding to phone calls and emails. You will hear every excuse under the sun so they can try and redeem themselves, but ultimately there is no excuse to cover the unprofessionalism and laziness these “estate agents” possess!
5/5
GoogleWe are very happy with everything clee done for us would highly recommend them. The process was quick and easy. Also thank you Sian and Bethan , both couldn't do enough to help also very quick on response to question's etc.
Hi Conor, Thank you for your lovely feedback. We wish you all the best in your new home and if you need us in the future, feel free to get in touch!
5/5
GoogleExcellent friendly service from Abi in Neath branch would definitely recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Port Talbot has the most, with 137 reviews rated 4.3 out of 5, followed by Neath with 132.
The three Clee Tompkinson Francis offices, by town:
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