Trusted Agent profile

CKB Estate Agents in London

4.4

★★★★★ Great

614 reviews across 2 offices and 4 platforms

CKB Estate Agents has two offices, all in London. Together they have 614 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

487

Reviews on Google

All 2 offices

Facebook logo

3.7 / 5

12

Reviews on Facebook

All 2 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 2 offices

Trustpilot logo

114

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

CKB Estate Agents's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 485 reviews on Google only. Show every review

1/5

Google

Very disappointed with our experience. We had a scheduled property viewing at 15:45 and arrived at 15:36. Upon calling the agent, we were told she had been waiting for five minutes and could no longer stay. She then left without showing us the property, leaving my pregnant wife standing outside. We fully understand the importance of punctuality, but arriving nine minutes early should not result in a cancelled viewing, especially without any attempt to communicate in a more professional or considerate manner. This level of service was unacceptable and showed a complete lack of courtesy and flexibility.

Pantelis · 14 July 2025 · CKB Estate Agents London (38 Well Hall Road)

5/5

Google

Jodie made moving into my first flat such a smooth and stress-free experience. She was incredibly supportive throughout the entire process from referencing all the way to securing the tenancy. You can really tell she’s passionate about what she does by the way she treats people.I hope her company recognises and values the care and dedication she brings to her work, I know I am! My mum and I thank you!

Dee · 23 May 2025 · CKB Estate Agents London (38 Well Hall Road)

5/5

Google

I have started collaboration with CKB estate agency and I must say Jodie is very helpful and professional. Everyone knows that moving is stressful as you are getting out of your comfort zone. Jodie made this go easy and she adjust to all my changes. Thank you

Edyta · 18 May 2025 · CKB Estate Agents London (38 Well Hall Road)

1/5

Google

We are usually not ones to leave 1* reviews, however after 4 years of neglect and a mind-numbing chase for our deposit, rightfully ours, we feel that it is the least we can do to flag estate agents and their shady practices, although it might get lost in the litany of fake 5* reviews on this page. We rented the flat during the 2020 pandemic and were confronted with the fact that we had to pay  a deposit and a month's rent without ever seeing the property in person (we had to rely on a video and some photos only, although we have requested multiple time to view the flat with the appropriate social distancing measures). The agent tried to force a closer moving date on us, although the flat was on the market for at least two months, by the time we struck a deal (March). Upon moving in, we discovered that the oven was broken, without this being mentioned in the check in inventory. It was replaced after several calls and emails. We never received a postbox key and had to put a notice on it for any letter deliveries to be left in the common area. This caused us four years of missed appointments, lost revenue (lost HMRC rebate letters) and many other issues. The cleanliness of the flat upon moving in was left to be desired - bathtub with mouldy edges, washing machine with mouldy sealing and detergent drawer, bedroom chest of drawers, defective, freezer drawers broken and smelly, extraction fan without a filter etc. A couple of months after moving in we were flooded by the flat upstairs. CKB didn't deem it necessary to respond to our requests or action this in any way so we had to sort it ourselves, with the other tenants and the property manager. This meant many days taken off work to await insurance inspectors and contractors for valuations of damages and repairs. CKB only visited weeks after the flooding was contained and only because the property manager contacted the landlord directly. The damage from the flooding (toilet ceiling, walls, etc) hasn't been fixed until partially on January 2024 when the agency's handyman came in to splatter some paint on top (likely because our contract was due in May and rent was going to go up). Speeding through 4 years of barely any comms from the agency, when the time had come for us to move out, we gave the appropriate 2-month notice and informed the agency of all the issues that haven't been solved during our tenancy. Unburdened by work ethics or professionalism, the angency promptly proceeded to charge us for the mailbox key we never received, light bulbs that never worked and a toilet flushing plate broken by their inventory manager, an exorbitant total of more than £400. This after two weeks of silence, after our moving out date. Although provided with indispensable proof that we haven't broken any of the aforementioned, the agency held on to its stance and only after one month of legal action threats, we were granted the deposit back. And even then, it was deemed as a landlord benevolence, not a rightful return. This is just scratching the surface on CKB's willful neglect of the wellbeing of its properties and their tenants. And while we can understand that an estate agent will always take the side of the landlord, we don't wish upon anyone the blatant ignorance we have been treated with between 2020-2024. This was only ameliorated by the fact that the flat was great for our needs and we managed on our own.

Andrei · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

5/5

Google

Very happy with the service from CKB. Particular thanks to Vishal who was very responsive, helpful and transparent in the handling of our tenancy renewal. Refreshing experience of an estate agent!

Charlotte · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

5/5

Google

CKB is now managing two of my properties. I have also managed by properties by with the changes in law and increased pressures on Landlords, i decided to take a step back. I touch base with my tenants every so often and they are very happy with Kemal and his team. I gave them a trial run last year but after seeing the results, i gave them the second. Ultimately, its a case of Happy Tenant, Happy Life! Thanking Kemal and the team...

Rauf · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

1/5

Google

Awful, AWFUL experiences with this estate agents to the point I've had to get lawyers involved. Communication is shocking! Either non exist or they try to gaslight and blame you for their negligence. Reading the reviews going back years they clearly have not changed or improved. Stay away

Jasmine · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

Agent replied · 22 December 2024

Dear Jasmine, Thank you for sharing your feedback. We're truly sorry to hear that your experience with us has been disappointing. We strive to provide excellent service and communication, and we regret that you feel we fell short in your case. We are aware this matter is being dealt with by the Property Management department who continue to take their instructions from your Landlord. We are committed to improving and ensuring that all our clients have a positive experience.

1/5

Google

I would stay clear of this estate agents. I have been renting in London as a professional for five years, and while there management was okay - there handling of their tenants deposit is horrendous. They act as if it is there money and give no clear update to when you will get it back, after one month they suddenly tried to take nearly a thousand pounds off us for faults and mould that already existed at the property and regarding the property. Very disgusting given the already exorbitant prices we pay.

Malachy · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

5/5

Google

Thank you for your quick response and fixing the reported issue in our house. Specially Mr. Luis Freitas who paciently assisted and explaining what to do regarding our concern.

Earl · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

5/5

Google

The CKB estate agent has been looking after my BTL portfolio on a full management basis for many years. I find their services very professional ,friendly, and have no hesitation in recommending them. Agit of CKB was my most recent contact, and he also deserves 5* for his swift responses and services!

Mustafa · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

4/5

Google

Attentive and usually work is done within a good time frame. Personalities are great. There's nothing plastic about these guys and sincerely like everyone I've met. In 32 years of renting I can say that's never been the case anywhere else.

Doc · 16 April 2025 · CKB Estate Agents London (60 Sydenham Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about CKB Estate Agents

Which CKB Estate Agents office has the most reviews?

London (38 Well Hall Road) has the most, with 397 reviews rated 4.6 out of 5, followed by London (60 Sydenham Road) with 327.

Where are the CKB Estate Agents offices?

The two CKB Estate Agents offices, by town:

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent