★★★★★ 5/5
GoogleWhen we decided to put our house on the market in June 2020 we weren't sure which estate agent to go to. We had valuation meetings with one well known agency and one with CKB. Kemal convinced us that even though CKB wasn't the biggest estate agency, they had customer service at heart so we decided to give it a go. And it was the best decision: house is now sold and all I can say is they have been amazing all along the way, with the house visits, the negotiation and the chasing around the solicitors when we needed it to be completed quickly. A special thanks to Cengiz for looking after our sale. Would definitely recommend!PositiveProfessionalism
Guillaume · 13 June 2021 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleRating only, no written review.
Lucy · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleLovely staff.
Sarah · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleAndy has been great and his advice honest when helping me sell my house ... I would definitely recommend him
Karen · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 4/5
GoogleHello dear
Im Mr chabat
Last week i had appointment to visite a flat in lewisham with Mr jack Aspinal …
Joud · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI have been dealing with Kelly Gilmour for the past few months regarding a leak from a flat above managed by CKB, whilst dealing with such a stressful matter, Kelly has been nothing but responsive and professional making sure all parties …
Steven · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleDealt with Andy Ralph on a purchase and was very good in getting a figure from the seller in order to get a deal done swiftly. Communicated well even after completion about a couple of question I had regarding keys/locks
Hasan · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleThe house that we purchased was on the market with CKB. Despite some challenging obstacles, Cengiz and particularly Kemal were responsive and helpful throughout the process. Kemal even continued to be a point of contact for us after the sale had gone through!
Jessica · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleWe rented a property through CKB Estate Agents from September 2019 - August 2020 and have had a terrible experience with them. We had multiple issues with the state of the property when we moved in that were never rectified by the estate …
Holly · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI had Andy Ralph round my house in Bromley BR2 to value it for sales. Andy was excellent and very knowledgeable of prices and the area. Andy valued our house at what we believe was good and honest. We did decide unfortunately not to sell …
Samuel · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI have been dealing with CKB for over 3 years now as they are the managing agents for my property portfolio. They are highly efficient, extremely knowledgeable and always ensure that my expenses as a landlord are kept to a minimum. They offer complete peace of mind and I would reccomend these guys to all other landlords.
Ismail · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleWe chose to sell our house with CKB, after a recommendation from a neighbour who used CKB to sell their house. Andy did the valuation and has been our main contact throughout. Andy is great - crucially he is easy to contact and extremely …
Adrian · 16 April 2021 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleRating only, no written review.
Hardi · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleRating only, no written review.
Hannah · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
Agent replied · 17 June 2024
Dear Hannah, thank you for taking the time to leave us a review. We have investigated this matter further and believe the reason the phone went silent before disconnecting was due to a technical fault with our phone lines.
We have been experiencing some technical issues with our network and phone lines for the past few days and want to reassure you that our staff would not simply "hang the phone up" on you mid way through a conversation. The member of staff you were speaking to has attempted to ring you back several times and has phone records showing this. Each time he called your phone, it went through to voicemail.
If you are still searching for a new home please call us on: 020 3961 9000 we would be delighted to help.
★★★★★ 5/5
GoogleTop customer service, spoken with respect!
Ediz · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI felt the team really tried to make this rather sad sale as easy for us as they could.PositiveProfessionalism
Ruth · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleTerrible customer service and very rude staff. Read terms and conditions very carefully.
For every bad review they put up a fake good review!
Ms · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
Agent replied · 17 June 2024
Dear Ms London, Thank you for your review. We have attempted to locate your details on our database however we have no record of someone named Ms Rania London. If this is a genuine review then please contact your closest CKB branch and we can investigate this further.
★★★★★ 1/5
GoogleTerrible estate agent. We had a leak which was not fixed through the ceiling. This was not repaired or re decorated throughout our stay. Estate agents run by thief’s stay well away. Communication is poor and extremely threatening. We involved the council on numerous occasions. 5 reviews are family and friends even employers lol cengiz works for the company. Just shows what kind of people are in the company.
Amerie · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
Agent replied · 17 June 2024
Dear Amerie, Thank you for your review - it seems we are unable to locate you on our database so please email us directly with your property details, we can then investigate this matter further.
Regarding your comments which state that our agency is run by "thief's" - we are members of The Property Ombudsman, Trading Standards Institution and other regulatory bodies which ensure we operate our agency in the most professional and honest manner at all times, whilst adhering to up to date legislation throughout our organisation as a whole.
There is no factual evidence or scenarios where our directors / managers have been deemed "thief's" so please refrain from using such terminology.
You are correct, a few of our managed properties do belong to Family and friends who, for a number of years have been using other Estate Agents before deciding to bring their portfolio's over to CKB. Because they are friends and family it does not mean they are unable to leave reviews on the service they have received.
To summarise, as we were unable to locate your details on our database it is hard to believe this review is genuine. If this is the case then please email your branch directly and we can investigate this matter in more detai.
★★★★★ 1/5
GoogleDo not sign up for a tenancy with that agency since you discover at the end of the tenancy that they are not the ones that protect your deposit. They also do
not forward communications you send them to the landlord and you only find out afterwards. They also cover their back by giving wrong/partial information to the landlord. Save your money and time. Go somewhere else.
Truth · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI had no problems with the agent and they were always helpful and prompt to respond to me when I needed them to, particularly with later references. Kelly Gilmour was very professional and always helped me where she could.
Rachel · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleKemal was extremely professional throughout the process of finding suitable tenants for our property, with good comms and managing both parties' expectations well from what we saw. Thanks!
Bhavin · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleAvoid renting at any cost. The branch manager has rented me the property belonging to himself, so he was the agent and the landlord as well. Then the time came for me to move out he decided to keep £1000 of the deposit for various things, such as "rust on the bottom of the radiator and bases of stools (pick2)", "dusty window", "burn marks on the gas stove hob" (pick1), "greasy to touch extractor hood" and so on. Some of the things he was asking money for were there then I moved in. Had to appeal to Deposit Protection scheme and wait 3months to get the deposit back.
Mindaugas231 · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleThis message serves to help to All of you out there reading the reviews...
DO NOT rent from this agency if you want to protect your money from them and if you want to save time after the End of Tenancy dealing with myDeposit to get back what you entitled!
All the Best!
Artanella · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleEstate agent did not communicate right information to landlord. Estate agent washed their hands and keep on blaming tenants. Do not recommend at all. We found out our full deposit had not been given to the landlord and as such had not been protected fully. Estate agent said we did not allow visits at end of tenancy when we gave them specific hours. Stay away.
Randa · 18 June 2020 · CKB Estate Agents London (60 Sydenham Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
