★★★★★ 5/5
GoogleWe are first time landlords and wanted to make sure we had a good estate agent to look after our property.
CKB was very transparent with the whole process no hidden costs and also made us feel comfortable with the tenants moving in to the property. They have treated our property as there own house and found the best possible tenants.
We asked loads of questions and all of them were answered professionally and within a good time frame. All our calls were returned and the whole team knew who we was and all of them were happy to help.
Taykin · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleCengiz has been brilliant and I can’t fault his service in selling our house. We were always kept up to date on the process and he even took time out of his weekend to ensure we had all the info we needed. He sold our house within a week all with the utmost professionalism and customer service. Cannot recommend CKB enough. Thank you team!
Sarah · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleMy experience has been very good. Jemma has been so lovely to me, she was very patient with me during the viewing , she answered all my questions and guided me through the processes. Very straightforward, honest and suggestive. She kept me updated during the process. I am delighted with the high quality service.
Sylvia · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma was always helpful and friendly. She made us feel welcome when viewing the property and felt as though she wanted us to succeed. It was a great experience with CKB and would definitely recommend.
Chloe · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleGreat service start to finish. Jemma showed me the property, she was very professional and friendly and helped me through the whole process of getting my new home. The whole process was straight forward and I was kept informed the whole way through. Nothing was too much. Highly recommend
Sarah · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleWe had the best experience! Jemma was absolutely amazing throughout the whole process. She kept us updated on everything and communicated everything we needed to know. If I could give her 2000 stars I would, but 5 is all it will let me. Can’t recommend enough.
Megan · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleHighly recommend Jemma from CKB for anyone looking to rent a property. She was very helpful through the entire process, always keeping us informed going above and beyond to help us secure the flat we liked. Other CKB staff were also very helpful and professional. I would definitely use their service again in the future
Antonio · 13 June 2023 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 1/5
GoogleRating only, no written review.
Dunia · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleRating only, no written review.
D · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 4/5
GoogleVery professional
Brian · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleQuick turnaround and great communication and help from Connor. Thanks!
ANDREW · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 1/5
GoogleVery poor experience from the start. When reporting issues, response times are poor, work always takes much longer to arrange than they should , thats if they are arranged at all. We were allowed to move in to the property with heavy mould/damp issues and broken cabinets - which took 6 months to fix. We also had the gas cut off for 2 days because there was a live gas leak in the property and a gas fire they didn't even know about.
The workmen used by the agents constantly complete work to substandard, requiring further visits and inconvenience - one issue can take 4 or 5 visits and thats being generous
Often the tone of emails are quite rude and we have had at a point, the pleasure of having the director Kemal shouting at us down the phone (as we were seen as difficult for trying to arrange repairs to a leaking roof, mould and a broken front door.
Find it very it very challenging to deal with this company, they always have a come back and you always feel like they are selling you.
Would advise both landlords and tenants to avoid
in response to your reply....no, I do not find it challenging, however I do find it reflective of the tone and approach that your company has taken to its ongoing relationship with us as tenants (Condesing and passive aggressive are words that I would use in this instance)
if only vacating your home, the financial implications, the impact upon working arrangements were as easy as getting in touch forthwith
Billy · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
Agent replied · 17 June 2024
Thank you for taking the time to write this review, although we disagree with much of your email. During our interactions with you and your partner, we have been respectful at all times and whilst we could detail the interactions we have had with you and your partner during the last 3.5 years that you have been living in the property, it would not be professional of us to do so.
We are however astonished that you feel so strongly about your negative experience but have chosen to reside in the property for such a long period of time, given there are and have been many opportunities to vacate the property. If you would like to terminate your tenancy, please contact your property manager forthwith, I hope you do not find this challenging!
★★★★★ 5/5
GoogleJack from CKB was professional and prompt in replying to any questions I had, updating me with the status and he was pleasant in person when conducting room viewing. Helen in the Sydnam office was very helpful when I handed in a copy of IDs. Michelle was super efficient in chasing required papers from service suppliers and managed to get the job done in time. Cracking team!
Ste · 16 April 2023 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleGreat Service, Very Helpful, Professional at all times, Nothing was too much trouble, when working a full time Job it's hard to deal with looking but I found everyone very patient which was very good
Marky · 25 October 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleWe would highly recommend CKB. From start to finish they kept us up to date with the sale of our property. Jennifer Dukovich the sales progressor was very professional and excellent at her job. Made the whole process stress free.
Sev · 25 October 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleI would like to thank you so much Connor for making house hunting so smooth for me in such busy city. Very responsive and attentive to details. Thank you Connor for being patient and always a call away.PositiveResponsiveness, Professionalism
Anna · 25 August 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleBiggest THANK YOU's to the team at CKB Estate Agents (Eltham office) particularly Michelle, Cengiz and even Connor...
Each of them, particularly Michelle and Cengiz were patient saints with my anxiety and impatience with regards to every little query I had and every chase up.
The most friendliest and down to earth local estate agents I've worked with in the area.
Thank you everyone, you're all stars
Kate · 25 August 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma has been amazing, so helpful and supportive seeing us through the application process for
Renting a house. She is efficient, professional and replies promptly to emails.PositiveQuality
Cathy · 25 August 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Cathy,
Thank you for taking the time to leave us a review. your comments are truly appreciated. Thank you!
★★★★★ 5/5
GoogleJemma has been a massive help in finding a flat - she is extremely helpful, and has made the process easy and stress free for me. She is both friendly and professional, and is highly recommended. Michelle and Cengiz have also been a huge help, answering all questions in detail, guiding me through the process in a clear and understandable way, with no delay in getting back to me.
I fully recommend that you use CKB to find your next property! :)PositiveResponsiveness, Quality, Professionalism, Value
Ed · 25 August 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 4/5
GoogleRating only, no written review.
Mark · 18 June 2022 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleMoved into a property through Jack at CKB. Great service and very helpful throughout, would definitely recommend!
Charlotte · 18 June 2022 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleCKB were very professional in helping us find a new flat!
Jemma in particular was so friendly and efficient and we really felt looked after throughout the whole process!
Kush · 18 June 2022 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI have been Overwhelmed by the Help given to by Jack at the Eltham Branch in finding a suitable rent for me. I feel he has gone beyond the scope to given me the best possible options in patience and help whilst I'm working a full time Job. I have found this type of Service really refreshing in such a difficult time. He has been Highly Professional while being Very Friendly and Polite. Without Question I would Recommend him and CKB Estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Marky · 18 June 2022 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleI dealt with Gemma who was absolutely amazing and really friendly and helpful. Strongly recommend.PositiveResponsiveness, Quality, Professionalism
Ali · 16 June 2022 · CKB Estate Agents London (38 Well Hall Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
