5/5
GoogleNina, Sharan, Nathan and Kyle were all amazingly accommodating! :)
Agent replied · 23 August 2024
Thank you for your great feedback Jack, have a good day!
Trusted Agent profile
Citu Yorkshire estate agents in Leeds and Sheffield
★★★★★
274 reviews across 2 offices and 2 platforms
Citu Yorkshire has two offices, in Leeds and Sheffield. Together they have 274 reviews on two platforms, rated 4.4 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Citu Yorkshire's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 179 reviews on Google only. Show every review
Google5/5
GoogleOne day we will buy an eco house and when we do our first choice will be with Citu. Why? Because of the incredibly high quality of service we received from Nina and her team, when we looked at one of their properties recently. We had a lot of questions! She answered them all - and then some! There was huge attention to detail in responding; no side stepping, no waffle and, what meant the most (given that my partner is seriously ill), integrity and kindness. It wasn't quite the right time for us to buy - but we will be back when it is.
Agent replied · 23 August 2024
Hi Elizabeth, thank you for your lovely feedback about our homes and your journey with us. We hope to welcome you to the community soon, have a lovely day.
5/5
GoogleSale process was smooth and Nina did a great job
Agent replied · 23 August 2024
Thank you for feedback Jamie, have a good rest of your day!
5/5
GoogleWhat a stunning and super smart development! Looks amazing with so many great eco ideas that make it better for our climate and create a peaceful and natural feeling neighbourhood. Thanks to Charlie and Nina for talking us through how it’s been designed and being constructed. I’m attaching a photo for Nina for her Glasgow connection!
Agent replied · 23 August 2024
Hi Doug, thank you for your great feedback about your visit to the Climate Innovation District, we will let Charlie and Nina know. Have a lovely day.
5/5
GoogleWe’ve been considering a move to Citu for years now and we’re so glad we finally did it. We love our new home and the CID community. Nina and Andy from Citu have been incredible. Nina’s been on hand throughout the sale process and Andy has helped us get settled at the CID.
Agent replied · 23 August 2024
Welcome to the Climate Innovation District! We're glad to hear you are loving your new home, we will pass on your kind feedback to Nina. Have a lovely day.
5/5
GoogleOverall a very positive experience and felt well supported in purchase of our new home right from the sales team (with thanks to Danielle and Nina) to the aftercare (Andy) to the team developing the site (Claude). Like with any innovative development, there are a few small issues to iron out, but we are enjoying being part of something new and exciting.
Agent replied · 23 August 2024
Hi Luke, thank you for your comment, we will pass on the message to the wider team. Have a good day!
5/5
GoogleWonderful example of an innovative sustainable neighborhood. At time of visit there are 230 homes built of 1000.
5/5
GoogleI was out for city walk with my pal Dave when we stumbled across Citu . We were looking around just being nosey when Sharan invited us to look at the show house where we met Nina . What a fabulous development the timber frames are made a stones throw away from the properties both women very knowledgeable and enthusiastic about the development and a pleasure to chat with. I have lived in Leeds all of my 65 years and didn’t know the development existed I was blown away by the design and landscaping in this quiet backwater of Leeds . I am sure the properties will sell easily it’s well worth a trip down . Good luck with your sales ladies all the best Kevin
5/5
GoogleReally friendly, helpful team who kept us informed and engaged throughout the buying process
Agent replied · 12 June 2024
Thank you for your feedback Thomas, have a lovely rest of your day.
5/5
GoogleSharan did a great job showing us around the Leeds Climate Innovation District on Citu's recent open day. We've met a few of the Citu team so far and everyone has been really friendly.
Agent replied · 12 June 2024
Thank you for your great feedback Mark, we will pass on your message to Sharan. Have a good rest of your day.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have recently had viewings at the Climate Innovation District and Citu's new development at Kirkstall. Thank you Nina for such enjoyable and informative viewings at both sites. Nina took time to show us different options and was enthusiastic about both the ethos of Citu and the community that is growing in the district. In a world where climate change will have such an impact on the way we live, it is heartening to find somewhere that will allow people to live more sustainably. And finally as a former lecturer in horticulture, I have to mention the amazing planting that is going on. By itself it will increase biodiversity and encourage wildlife. Very well done to Claude for his work outside. Everywhere will be abuzz with bees and butterflies.
Agent replied · 12 June 2024
Thank you for your feedback, we're glad you had a great experience with Nina. We will make sure to pass on the message, have a lovely day!
5/5
GoogleRating only, no written review.
1/5
GoogleThis morning I walked past and heard one of their builders cat calling one of my neighbours. Not the first time I’ve heard this from them and last time the guy got pretty mouthy when he was rightly ignored. Harassing women on the street is exactly that, harassment. Hire better people and don’t allow a work culture where his two mates were laughing along. If I did this in the workplace I’d be fired and probably taken to court. Disgusting.
Agent replied · 15 June 2024
Thanks for bringing this to our attention. We have zero tolerance for these behaviours which defy all of our values as individuals and as a business. We would be grateful if you could provide more detail as to the location, date and approximate time of the incident so that we can investigate further and try to identify those involved. If at all possible, we would also appreciate knowing who was targeted so that we can reach out to them to apologise. Please contact jonathanm@citu.co.uk.
5/5
GoogleSarah gave us a very thorough and professional viewing at Kelham Island, so that we were confident to press ahead with our plans. Thank you for your effort!
Agent replied · 12 June 2024
Thank you for your lovely feedback Jean, we're pleased to that Sarah filled you with confidence. Have a lovely day.
4/5
GoogleSo we visited Citu Leeds, in truth because we were nosey and wanted to learn more about these eco homes.. We were genuinely blown away by the development. We found it incredibly refreshing and unique in its approach, certainly for the UK. It has a real community feel about it, why? Because it is a community! Communal gardens and leasehold agreements. Built along the lines of the Passivhaus philosophy...highly insulated, incorporating solar and air source heating. Not a radiator in sight and very comfortable. For me the joy was that these buildings were honest and true to their materials,you will not find mock tudor here or recon stone and breeze block. A modern interpretation of terraced/back to backs and a post modern feel to the apartments. Both the hard and soft landscaping is to be commended and best of all ...the spaces between the houses weren't littered with cars blocking access and sat dominating views from the front doors...they are doomed to be parked in the underground facility. I loved details like the corten mail boxes and pedestrian foot bridge linking the sites across the River Aire, literally a stones throw from the Royal Armouries. Acess to Leeds is fast and easy..by foot and bike! Ideal for folk working in the city. Bills!! They will be waay smaller than most could possibly imagine for a similar sized trad property, clean living and pub / brewery oferring xlnt pale ale to boot. Whats not to like??. Citu deserve to be applauded for their efforts, blazing a trail that other developers ought to sit up and follow...this is the way fwd 👍🏻
Agent replied · 12 June 2024
Hi Karlo, thank you very much for your kind words about the Climate Innovation and we're glad that you enjoyed your time exploring the development. We hope to have you back soon, have a lovely rest of your day.
5/5
GoogleVery thorough tour, Sarah is very helpful and knowledgable and will do her best to find out what you need, and deliver it.
Agent replied · 12 June 2024
Thank you for your feedback, we're glad you had a great experience with Sarah. We will make sure to pass on the message, have a lovely day!
2/5
GoogleIncompetent or disengenious - I'd encourage people to avoid Citu. We ended up not buying a place at their new development in Kirkstall (called Stall) so i can't comment on build quality etc. In 2022 we registered our interest with Citu regarding Stall. Several months later after recieving numerous emails each pushing back dates and at times even offering contradictory statements I contacted their sales team. We were then told we could go see a model home and make a reservation. During our discussion we were told the Stall houses would be roughly £415/20k. When I suggested the final price would probably be higher I was told it wouldn't be because they had locked in the production costs and the factory was on site in central Leeds. Skip forward to early autumn 2023 and we were told the actual price would be £460k plus £15k for a car parking spot. In December 2023 we finally asked for our deposit back and were told it would be processed in 28 days. When it got to over 40 days and nothing had been recieved I enquired what had happened and basically discovered that our deposit refund had never been processed. Shortly after that they did finally process our refund. So overall, as I said at the start my experience of Citu has either been one of an incompetent or disengenious company. Clearly noone that works there means badly but that does not mean that what we were told and what happened were not repeatedly different.
Agent replied · 12 June 2024
Sorry that you have felt the need to express your feedback with us here. We have been in correspondence with you regarding the points raised with the aim of resolving these with you. We will continue to listen and act accordingly upon any further feedback you share with us. Sincerely, The Citu Team.
5/5
GoogleRating only, no written review.
5/5
GoogleHad a great experience buying with Citu, almost nothing gone wrong with my flat after the first year and anything that did need rectifying has been done so promptly. Buying a home isn't usually a nice experience but Citu make it as easy as it can be, and the development looks great. Special thank you to Meg who has constantly been there to offer help settling in even though the process has been incredibly straightforward for me.
Agent replied · 12 June 2024
We're so pleased to hear that you had a good experience purchasing your home and that you've been enjoying living in Kelham. We will pass on the message to Meg and her team. Have a good rest of your day.
5/5
GoogleWe’d just like to thank the entire sales & customer team for an amazing first home buying experience! We absolutely love our apartment, there’s truly nothing else like it in Leeds. Danielle, along with the solicitors & mortgage broker she recommended have made the entire process effortless for us, we haven’t lifted a finger and we feel extremely looked after! & Andy did a perfect job of ensuring we had a smooth move in day! We couldn’t have asked for more & we’re so impressed with the quality of our apartment, it’s extremely cozy! Jack & Charlie
Agent replied · 12 June 2024
Thank you for taking the time to leave your lovely feedback, we're so pleased that you're loving your new home in the Climate Innovation District and that you had a smooth experience end to end. We look forward to seeing you around the neighbourhood.
5/5
GoogleI first wandered around the Citu development in 2020 as it was time for me to sell the family home and relocate. I had read about what Citu was doing, hence my interest to see a company trying to do something innovative at scale that has the potential to be a game changer. I moved into my Citu home at the end of November 2023. I am absolutely delighted with my new home and impressed at every level with the responsiveness of Citu in responding and dealing with the inevitable issues that arise. A shout out for: Danielle in sales who intelligently guided me through the whole process from my initial interest to moving in, highly responsive, and a huge asset in terms of listening and understanding the needs of her clients. Post sales Andy and Jake who take time to understand and deal with any issues/concerns after you have moved in. The specialist technical staff who have come into my home to resolve snagging issues have been quite exceptional in their personal approach and consideration shown. To potential buyers out there, I went through a period of doubt due to some poor reviews I had read. So I am delighted to say that I could not be more impressed with how the company operates with both honesty and integrity at every level. It is obvious to me that Citu is a company that cares, a bit of a rarity in this industry. So thanks Citu for taking the risks, investing in your staff and doing something out of the ordinary. I am delighted to be a part of it.
Agent replied · 12 June 2024
Hi Jill, thank you for leaving this review, it was a pleasure to read and we're so pleased that you are loving your new home and life at the Climate Innovation District. We will make sure your lovely comments are passed on to the wider team.
5/5
GoogleRating only, no written review.
5/5
GoogleThese are great properties and Sarah took great care to explain all the different aspects of the property and site . There was no pressure just a great experience
Agent replied · 12 June 2024
Thank you for your lovely feedback, we're glad you liked the properties and had a great experience with Sarah.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Citu Yorkshire
Which Citu Yorkshire office has the most reviews?
Leeds has the most, with 251 reviews rated 4.3 out of 5, followed by Sheffield with 108.
