5/5
GoogleSpecial thanks to Joel in Teddington for guiding me throughout my rental search. Superstar service.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)54 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,334 reviews on Google only. Show every review
Google5/5
GoogleWorking with Pippa Strafford inspires confidence and motivation. I'm delighted to have worked with her throughout my process and highly recommend her. Thank you so much dear Pippa.
Agent replied · 8 September 2025
We’re thrilled to hear about your positive experience with Pippa! Thank you for your kind words and recommendation; it means a lot to us!
5/5
GoogleWe recently worked with Louis and couldn’t be happier with the service we received. From start to finish, he was professional, knowledgeable, and always available to answer our questions. The whole process felt smooth and stress-free thanks to his guidance and expertise. We really appreciated his honesty and commitment to finding the right property for us. Highly recommend 😊
Agent replied · 8 September 2025
Thank you for your wonderful feedback, Shanika! We're thrilled to hear about your positive experience with Louis. Our team strives to provide knowledgeable and supportive service, and it’s great to know that you felt guided throughout the process. Your recommendation means a lot to us!
5/5
GooglePippa Stafford was warm and professional, very helpful and patient with our tech problems. We felt that nothing was too much trouble for her and we are very grateful for her help.
Agent replied · 8 September 2025
Thank you, Cynthia! We're thrilled to hear about your positive experience with Pippa. Our team always strives to provide excellent support, and it’s great to know that Pippa made a difference for you. We appreciate your kind words and look forward to assisting you again!
5/5
GoogleThanks Louis for all your amazing work
Agent replied · 8 September 2025
We’re thrilled to hear you had a great experience, Ella! Louis truly goes above and beyond for our clients. We appreciate your kind words and support!
5/5
GoogleCharlie has been more then helpful with finding and getting the tenancy process, with the fast and efficient process very easy and fast. Would definitely recommend the agency.
Agent replied · 8 September 2025
Thanks for the fantastic feedback, Oliver! We're thrilled to hear that Charlie made your tenancy process smooth and efficient. Your recommendation means a lot to us!
5/5
GoogleCharlie was really great with our whole property hunting process. He was more than happy to answer any questions we had and helped us find our dream flat.
Agent replied · 8 September 2025
Thanks for the fantastic feedback, Ellie! We're thrilled to hear that Charlie made your property hunting experience a great one. Finding your dream flat is what we strive for, and it’s wonderful to know he was there to help every step of the way!
5/5
GoogleI am so grateful to Stephen and the team at Chase Buchannan. My house sold for asking price two days after going on the market. They were supportive every step of the way, chasing painfully slow solicitors and keeping myself and my buyer updated regularly. I wouldn’t hesitate to recommend them and will definitely use them again if I need an estate agent. Thank you!
Agent replied · 8 September 2025
Thank you for your fantastic review, Carrie! We're thrilled to hear about your successful sale and appreciate your kind words about Stephen and the team's support. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleI could not of asked for a better company to help me through this as a first time buyer! Yes, the whole process itself took a long time but that was no fault of theirs! Stephen was an absolute gem through it all, he was always willing to help and explain things for me so I could understand better. Was always one message away, always went above and beyond to support me! Thank you so much! Still has set in properly that I am a homeowner 😂
Agent replied · 8 September 2025
Thank you, Jodie! We're thrilled to hear about your positive experience as a first-time buyer. Stephen truly embodies our commitment to support and guide our clients. Congratulations on becoming a homeowner! We're here for any future needs you may have. Enjoy this exciting new chapter!
5/5
GoogleWorking with Chase Buchanan, particularly Pippa, was a great experience. They made the entire process of finding and renting a flat incredibly easy and smooth. Highly recommend!
5/5
GoogleFrom the moment you walk into the office, you’re greeted with a warm smile and a genuinely friendly atmosphere. Every time we visited, we were met with the same kindness and attention. A special thank you to Louis for his support and approachable manner, thanks to him, we found the perfect home for our family quickly and without any hassle. If we ever need help with a property again, he’ll be the first person we call.
Agent replied · 23 August 2025
Thank you, Levent! We're thrilled to hear about your positive experience and that Louis was able to help you find the perfect home. Your kind words about our team's support means a lot to us. We're here whenever you need assistance in the future!
5/5
GoogleWe had a fantastic experience buying our property through Chase Buchanan, especially thanks to Mark. He was professional, responsive, and really supportive throughout the entire process. Mark made what can often be a stressful experience much smoother and kept us informed every step of the way. We highly recommend them to anyone looking to buy or sell a home!
Agent replied · 24 August 2025
Thank you for your fantastic feedback, Eli! We're thrilled to hear that Mark provided such a supportive and professional experience during your property purchase. Your recommendation means a lot to us, and we look forward to helping more clients achieve their home buying (and selling) goals!
5/5
GoogleReally positive and seamless experience with Pippa
5/5
GoogleVery professional, courteous, efficient, friendly and helpful. Would definitely recommend Chase Buchanan to anyone looking for an estate agent in Bath.
Agent replied · 23 July 2025
Thank you, Nichola! We're thrilled to hear about your positive experience with our team. Your recommendation means a lot to us, and we're here to help anyone looking for a new home or a great agent! Looking forward to assisting more clients like you!
5/5
GoogleI had a very positive experience working with George Burman-James. He was professional, responsive, and incredibly helpful throughout the entire process. George took the time to understand my needs and guided me with clear communication and honest advice. I really appreciated his patience and support. If you’re looking for someone reliable and trustworthy in property matters, I highly recommend George.
Agent replied · 16 April 2026
Hi Mohammad, thank you for taking the time to write a great review and sharing your experience with the team. We appreciate the support and wish you all the best.
5/5
GoogleThanks to Robyn and the team for helping me and my pals rent a new place. Process was quick and easy.
Agent replied · 16 April 2026
We’re thrilled to hear that you and your friends had a smooth renting experience! Robyn and the team are dedicated to making the process as easy as possible. Thanks for your kind words and for choosing us!
5/5
GoogleGreat Service from George and his colleague, lots of help when needed, recommend
Agent replied · 16 April 2026
Thank you, Dale! We’re thrilled to hear you had a great experience with George and the team. Your recommendation means a lot to us. We're always here to help!
5/5
GoogleAnna Poghosyan is an absolute star. She was really helpful and friendly. I honestly would recommend her 100%.
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Fahad! We're thrilled to hear about your positive experience with Anna. She truly embodies our commitment to exceptional service. Your recommendation means a lot to us!
5/5
GoogleDaniel Johns and his team Chase Buchanan, Richmond are slick. I set a deadline for the sale of my home. They responded magnificently. I got the price that I expected then the transfer of ownership was handled with care and sensitivity. It has been the smoothest house move of my life. Thank you all.
Agent replied · 16 April 2026
We're thrilled to hear about your positive experience with Daniel and the team! Smooth house moves are what we aim for, and it's great to know we met your expectations. Thank you for sharing your feedback!
5/5
GoogleDaniel Johns and Morgan Senior have been the A-Team everyone needs! We were purchasing and selling with them and without a doubt, we received the best service you can ask for. They went above and beyond even through the tricky parts of the conveyancing process - in fact, they even helped me with this process! What really sets Daniel and Morgan apart is how they do business, by building genuine trust. You feel like more than just a client, you feel supported every step of the way! Anyone thinking about moving, request these guys if you can!
Agent replied · 16 April 2026
Thank you for your wonderful feedback, Tim! We’re thrilled to hear that Daniel and Morgan provided you with such exceptional service. Building genuine relationships is at the heart of what we do, and it’s great to know you felt supported throughout your journey. Best wishes in your new chapter!
5/5
GoogleDaniel Johns and his team Chase Buchanan, Richmond were amazing every step of the way going above and beyond to get the sale over the line. If you’re looking for a team in The Richmond area you can’t do better!
Agent replied · 16 April 2026
Thank you, Thomas! We’re thrilled to hear about your positive experience with Daniel and the team. Going above and beyond is what we strive for, and your recommendation means a lot to us. We appreciate your support and look forward to working with you again in the future!
5/5
GoogleThank you Robyn for your assistance in finding my property. Fantastic service from start to finish.
Agent replied · 16 April 2026
We’re thrilled to hear about your positive experience, Jocelyne! Thank you for your kind words about Robyn and our team. We're always here to provide fantastic service and help you find the perfect property. Enjoy your new home!
5/5
GoogleI will be relocating from the US to the UK in the fall and my family and I had a wonderful experience working with Robyn. We went into the process not exactly sure of what we wanted with the additional pressure of having limited time to secure a place. Robyn was great at finding us a variety of options and very knowledgeable about the area. I could not be happier with my experience at Chase Buchanan!
Agent replied · 16 April 2026
Thank you for your fantastic feedback, Grace! We're thrilled to hear that Robyn made your relocation process smooth and enjoyable. It's great to know you found the right options for your family. Wishing you all the best as you prepare for your move!
5/5
GoogleHad a very efficient and professional experience. Thanks George!
Agent replied · 16 April 2026
Thank you, Peter! We're thrilled to hear about your positive experience and appreciate your kind words about George. Our team strives for efficiency and professionalism, and it's great to know we hit the mark for you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
