Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleHad a great moving in experience with Claudia. Super helpful and so quick to get back on any questions I had. Very professional and highly recommend! Big thanks to Claudia.
Thank you for your fantastic feedback, Rob! We're thrilled to hear that Claudia provided such a helpful and professional experience during your move. Your recommendation means a lot to us. Enjoy your new place!
5/5
GoogleGrateful to Joel for the incredible support with my move. Your help made the whole process so much smoother, truly appreciated!
Thank you for your wonderful feedback, Vinny! We're thrilled to hear that Joel provided you with exceptional support during your move. Making the process smoother for our clients is always our goal. Wishing you all the best in your new home!
5/5
GoogleThe process of looking for a property with Chase Buchanan was easy and even fun - Joel was very helpful and lovely to work with!
We're thrilled to hear about your positive experience, Mia! It's great to know that Joel made your property search enjoyable. Thank you for your kind words, and we look forward to helping you again in the future!
1/5
GoogleWe didn’t have good experience with them in the past.
We’re sorry to hear about your experience, Behnam. Your feedback is important to us, and we’d like to learn more about what happened, with this in mind please do get in touch to share more of your experience so we can improve our service. Thank you for sharing your thoughts with us.
1/5
GoogleRating only, no written review.
We appreciate your rating and understand that your experience may not have met expectations. If you would like to provide any additional information so we can offer further support, please do get in touch.
1/5
GoogleIf I could give zero stars I would. This company & the landlord caused us hell for 3 years. Chasing multiple repairs for over 12 months, having to seek help from MP, council and solicitors due to them not fixing issues on time, some of which posed a threat to our safety within the property. DO NOT RENT ANY FLAT IN WILTON STREET - you will regret it, it is not worth the hassle, they have not fixed any issues, including the sewage smell in the bathroom. Tenants leave all the time, never stay for long due to the problems, they just want tenants that will put up and shut up and this is not right !!!
We’re truly sorry to hear about your experience. Your concerns are important to us, and we take them seriously. We strive for better communication and timely repairs, we appreciate your feedback and we have tried contacting you today to understand what support is needed, please do get in touch so we can better understand the issue you have described.
1/5
GoogleI don't even know where to start with this place. This agency was very helpful and fast when processing our move-in, yet throughout the tenancy they were incredibly unhelpful, hard to reach and often rude. The landlord as well as the agency were both compliant in how bad our experience was, with the landlord constantly wanting to cheap out on repairs. The contractor who works for the landlord does not appear to be a professional, simply a friend of the landlord who does everything, who was also rude and unhelpful on multiple occasions. There were instances where he let himself into our flat without permission and without us being notified that he would be there to fix something. Our agent was Angela Grooms who was probably the worst property manager I have ever had in any property I have lived in. She would never respond to emails regarding issues with the property, was always in a 'meeting' when we called to speak to her, and would only respond to our attempts at contacting her if we CC'd her boss into the email. Save yourself the trouble and do not rent from Chase Buchanan. We were tenants at our property only for a year and they made the whole process difficult, from start to finish.
Dear Luiza, while the Chase Buchanan team supported you in securing your new home and facilitated your tenancy agreement we were not responsible for the property management during your time at the property. We thank you for your positive comments following your experience working with us and hope you will consider removing your post where the negative comments do not reflect the service you received from us. Many thanks in advance for your support on this.
5/5
GoogleGreat team to work with in St Margarets - thanks Joel, Pippa and Sarah for all you hard work and efforts over the last few years. Highly recommended!
5/5
GoogleI have recently used Chase Buchanan, St Margaret's to rent a flat. Louis has been incredibly helpful, efficient and a delight to deal with from the start. Having not rented a property for over 30 years, a lot has changed about the process but Louis guided me through everything and I now can't wait to move in! I hope I have been as easy to deal with as Louis has been for me!
Thank you for the fantastic review! We're thrilled to hear that Louis made your rental experience smooth and enjoyable. It's great to know you felt supported throughout the process. We can't wait for you to move in and hope you love your new home!
5/5
GoogleWonderful service from Louis, Sarah and the team. They went above and beyond for us, and we're delighted with our new property. Can't wait to move in, thanks again!
Thank you for your fantastic feedback, Chris! We're thrilled to hear that Louis, Sarah, and the team made your experience exceptional. Congratulations on your new property! We wish you all the best as you move in.
5/5
Googleexcellent service. Would highly recommend. Rented my flat the same day.
Thank you, Louise! We're thrilled to hear you had such a positive experience with our team. Quick results and excellent service are what we strive for. Your recommendation means a lot to us!
5/5
GoogleRobyn been excellent during our rental process, very prompt and efficient. Would recommend!
Thank you, Harry! We’re thrilled to hear that Robyn made your rental experience so positive. Your recommendation means a lot to us. If you need anything else, feel free to reach out!
5/5
GoogleHad an amazing experience buying our first home with Chase Buchanan. Morgan was incredibly helpful throughout - taking us from our offer to receiving the keys in a short period of time. Definitely recommending to our friends!
Thank you, Rhys! We're thrilled to hear about your positive experience with Morgan. Your recommendation means a lot to us, and we’re glad we could help you find your first home. Enjoy making new memories!
5/5
GoogleSuch great service! The process couldn’t have been easier - our main contact George was a real pleasure to work with, and an excellent communicator who kept us updated regularly the whole way through the process. Plus, the referencing system they have is so simple to use, with its own little chatbot. Moving house can be so draining and irritating; but my partner and I were really pleasantly surprised this time around!
Thanks for your fantastic review, Amy! We're thrilled to hear that George provided excellent service and kept you updated throughout the process. It's great to know our referencing system made things easier for you. Wishing you all the best in your new home!
5/5
GoogleI can recommend CB Richmond branch and Robyn in the lettings team, who did an excellent job of helping me find the right property, with great service throughout, from start to finish
Thank you for your fantastic review, Aine! We're thrilled to hear that Robyn and the lettings team provided you with excellent service in finding your perfect property. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleThanks to Robyn from Lettings, helping me find the perfect property that suits all my needs.
We're thrilled to hear that Robyn helped you find your perfect property, Theresa! Your satisfaction is our priority, and it's great to know we met your needs. Thank you for the fantastic review!
5/5
Google"George helped me secure a rental property for my family in our move to Richmond, can’t recommend him enough! Great guy, very professional."
Thank you, Tristan! We're thrilled to hear about your positive experience with George. It's great to know he made your move smoother and that you found the perfect rental for your family. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleFound a great property through Chase Buchanan, thank you Robyn for helping it all run smoothly
Thanks for your fantastic review, Jon! We’re thrilled to hear you found a great property and that Robyn made the process seamless. Your satisfaction is our priority, and we appreciate your support!
5/5
GoogleI’ve had a really positive experience as a tenant with Chase Buchanan. Robyn has been brilliant throughout, super approachable, quick to respond, and always willing to go the extra mile to help. She’s made the whole process really straightforward which I really appreciate. Would definitely recommend working with her!
Thank you, Conor, for your fantastic feedback! We're thrilled to hear that Robyn provided such excellent support during your experience. We're dedicated to making the process smooth for our tenants, and your recommendation means a lot to us. Looking forward to assisting you in the future!
5/5
GoogleI had such a positive experience renting through Chase Buchanan with Robyn’s help. She went above and beyond to ensure everything was clear and kept me updated every step of the way, and was always happy to answer my questions.
Thank you for your fantastic feedback, Molly! We're thrilled to hear that Robyn provided you with such exceptional support throughout your renting experience. Our team is dedicated to making the process as smooth as possible, and we're glad it showed. Enjoy your new place!
5/5
GoogleGeorge was an absolute pleasure to view properties with. He was friendly, professional, and incredibly helpful throughout the process. He took the time to answer all of my questions, provided great insights, and made the whole experience smooth and enjoyable. I would highly recommend George to anyone looking for a knowledgeable and approachable agent at Chase!
Thank you for your fantastic feedback, Parmeen! We're thrilled to hear about your positive experience with George. Our team strives to provide excellent service, and it's great to know we hit the mark. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleI had an excellent experience with George as my agent. From the very beginning, he was extremely helpful, professional, and approachable. He took the time to clearly explain every step of the process and answered all my questions with patience and detail. What stood out most was his positive attitude, nothing ever felt like too much trouble, and he consistently went above and beyond to make the experience as smooth as possible. George made what could have been a stressful process feel straightforward and even enjoyable. I would highly recommend him to anyone looking for an agent who genuinely cares about their clients
Thank you for sharing your wonderful experience, Sam! We're thrilled to hear that George made the process smooth and enjoyable for you. His dedication to our clients truly sets him apart. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleGeorge provided the most professional service when valuing my property. It was a smooth process and got excellent tenants in no time. I would highly recommend Chase Buchanan
Hi Marcela, we appreciate you taking the time to leave a great review. We are so glad the process was smooth. Thank you for the recommendation.
5/5
GoogleI have used CB for rental purposes for many years. The service is very personable and professional, and online services have been seamless.
Thank you for your fantastic feedback, Jen! We’re thrilled to hear that you’ve had a great experience with our personable and professional service over the years. It’s our goal to make the rental process as seamless as possible for our clients. We appreciate your continued trust in us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
