How many reviews does Chase Buchanan have?

Chase Buchanan has 1,829 reviews across its six offices, rated 4.7 out of 5 overall: 1,338 on Google, 1 on The Trusted Agent, 490 on Trustpilot. Company-wide Trustpilot reviews for Chase Buchanan are counted once, not once per office.

Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

Q: Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town. Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ. Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE. Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB. Richmond: 20 Red Lion Street, Richmond, TW9 1RW. Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA. Teddington: 43 High Street, Teddington, TW11 8HB.

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

4.8 / 5

1,338

Reviews on Google

All 6 offices

5.0 / 5

Reviews on The Trusted Agent

All 6 offices

490

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords1 review

5.0 / 5 We marketed our property with Chase Buchanan in Isleworth. The whole lettings team were very professional and proactive. We would very much recommend them to ...Jag, 15 March 2017Read the review from landlords

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Platinum award
Chase Buchanan, Richmond
305th of 18,569 UK offices
Top 2%
Platinum award
Chase Buchanan, Richmond upon Thames
324th of 18,569 UK offices
Top 2%
Platinum award
Chase Buchanan, Teddington
335th of 18,569 UK offices
Top 2%
Trusted Agent award
Chase Buchanan, Isleworth
1,436th of 18,569 UK offices
Top 10%

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

5/5

Google

I was delighted with the service that Chase Buchanan provided. They were spot on with the initial valuation and I really felt they were working hard on our behalf. My discussions with the team at the beginning of the process were positive, informative and personal to our needs and situation. I wouldn’t hesitate in using their services again in the future

Scott · 11 February 2018 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Scott, thank you for taking the time to leave us a 5* review, it's very much appreciated. We are very happy that you were satisfied with our services and would be more than happy to help again in future. Kind regards, Chase Buchanan.

5/5

Google

We bought through Chase Buchanan and would always try to sell and buy through them in the future. Helpful, professional and honest. They know and understand the local market and we trust their team.

Robert · 11 February 2018 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Robert, Thank you for your kind review, it’s great to hear such positive feedback about our St Margarets office. We look forward to working with you again in the future! Kind regards, Chase Buchanan.

5/5

Google

Always happy to help and the communication from the whole team is constant. Just what you need from your lettings agent

Luke · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

I'm not a fan of estate agents previously. However, I can only say positive things about the service I had from Fidelis It was first class.

Georgia · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Really great experience from start to finish. Very friendly and professional throughout. We completed last week and was relatively painless in no small part due to mark being on the case with all other parties involved and helping speed the process along. Would happily go with them again

Nicholas · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Excellent is the only way to describe them! A buyer was found for the property within a few days of the property going on the market but for legal reasons the sale took a year to complete. Mark was fantastic, he checked on the empty property regularly and kept me updated through the long process of waiting for the sale to go through. I cannot imagine how difficult it would have been for me without his help. A big thank you Mark.

Sue · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Having lived in Bath for nearly 5 years, both as a student and as a graduate, I found Fidelis to be the most helpful and conscientious estate agents when buying my first home. Would definitely use them again.

Julia · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Fidelis were recommended to us by a friend and we soon found out why, as right from the beginning of the process, we had lots of viewings which were organised so as to minimise any disruption to us and our dog. Mark then kept us fully informed all the way through and when we encountered some major glitches close to the completion date he managed to save the day when other estate agents would have given up! Highly recommended!!!

Chris · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

A most professional and affable company that offered a service well beyond what might have been expected. Couldn't have asked for more. Patrick, the director, went out of his way to accommodate our house sale. To offer an example, we went abroad the morning after the property was listed, leaving by mistake a faulty copy of keys with the agency. We weren't able to arrange for a good copy to be with the agency until early evening. Patrick re-arranged a viewing for 19.00 that same night with a potential buyer who wouldn't otherwise have been in a position to view (and who ended up being our actual buyer). Fidelis arranged for 15 viewings in the 5 days following our listing. We received multiple offers and were able to agree to a raised offer within a week, with exchange occurring just two months after listing. The marketing material Fidelis produced was of very high quality. Professional photos, EPC, floor plans etc were all included within the very competitive fee. Patrick, Mark and all the back office staff were fantastically supportive throughout. I honestly never heard a sentence starting 'We can't…' or 'We won't be able to…'. No call went unanswered and all emails were responded to without delay. When approaching exchange our buyers threatened to throw a couple of spanners in the works. Mark's experience ensured that the issues were quickly and amicably resolved to the satisfaction of both parties, allowing the transaction to proceed with no more than a minor delay to the original schedule. If all companies were as experienced, amiable and co-operative as Fidelis, business would be a considerably more pleasant affair. I would not hesitate to use again. Highly recommended.

Marcus · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

From the time Mark came out to my property to look around and Value, I felt like he was genuinely enthusiastic about the place and really keen to work with me. He explained everything in simple terms, gave great rates and sold my property to the first person that viewed it for full asking price! All of my relationships with the Fidelis team were brilliant and I was kept in the loop the entire time. It has been a pleasure doing business with them all.

Chris · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Having just completed on the successful sale of my flat, I am so pleased I decided to use Fidelis as opposed to one of the larger chains. From start to finish Mark's advice was spot on, the whole process was remarkably stress free and the service I received was first rate. I would not hesitate to recommend Fidelis to anyone considering selling anywhere in Bath.

Amanda · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Fidelis were professional and courteous and were spot on with the valuation of my property with extensive research material to support their figure. I was kept informed of progress throughout the period from production of a fantastic brochure, admired by all, the discussions with the prospective buyers in price and the relationship with eventual buyer and myself to ensure a perfect completion of the selling process. Mark Flint was easily accessible throughout the period and gave valuable advice on the price and move process that was to follow. A nice friendly but professional person with great team support. I would have no hesitation in recommending Fidelis for selling your property and getting the best price.

Roger · 25 October 2017 · Chase Buchanan Bear Flat

5/5

Google

Fidelis has been managing my property on the rental market and has been the sole agent for the sell. The team working for Patrick is extremely professional both on the managing and selling side. Their professional advice and expertise is second to none and they have an intimate knowledge of the Bath market. I will strongly recommend Fidelis to anyone looking to buy, sell or managed a property.

The · 25 October 2017 · Chase Buchanan Bear Flat

1/5

Google

Rating only, no written review.

Johannes · 25 October 2017 · Chase Buchanan, St Margarets

5/5

Google

Without a doubt the best agents in the area. Everyone was always polite, more than helpful and human. I would have no hesitation in recommending Chase above any other agent in St.Margarets.

Phil · 25 October 2017 · Chase Buchanan, St Margarets

5/5

Google

Super quick & easy process. I came away from signing our contract thinking we had missed something because it was so simple & painless. The property we are renting is beautiful & Chase Buchanan seem like a really good & efficient estate agents so far! Can't wait to get moved in!

Anna · 25 October 2017 · Chase Buchanan, St Margarets

1/5

Google

Rating only, no written review.

Anonymous · 25 October 2017 · Chase Buchanan Plymouth