Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
490
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleDaniel J and the team at Chase Buchanan provided an excellent service. They had a short window to find a buyer and they excelled in every aspect, Thank you!
Hi Ross, Thank you very much for posting your review. We are delighted that Daniel and the team at Chase Buchanan provided such an excellent service and appreciate your recommendation. Regards, Chase Buchanan
5/5
GoogleGreat service from valuation to completion, thoroughly recommended.
5/5
GoogleGreat management company for rental properties. I have also purchased properties through them and would recommend them to others looking at property in Bath.
5/5
GoogleI rented a property from Fidelis. It's a small, privately owned and extremely friendly business. This was a breath of fresh air in the world of estate agents. Highly recommended.
5/5
GoogleRented through Fidelis for a year. From beginning to end they were lovely to deal with, very professional and prompt at responding to issues. Being a landlord myself I can recognise an outstanding letting agent when I see one. Would highly recommend.
5/5
GoogleFor the past 10 years Fidelis have managed property for myself. During this time I have been overseas for three years. We have had consistently great service. Friendly, reliable and professional. Highly recommended. Could not have been a better experience.
5/5
GoogleCannot recommend highly enough! Great service from start to finish. Everyone in the team is so caring and understanding. I met Annalise first when she came to value my property and right from the start she was very professional, sincere, knowledgeable and really warm and caring. She made me feel well looked after and I felt like I could trust her. Right from the start I picked up on the fact that their standards are very high and this was very comforting and reassuring as that was exactly what I was looking for. Throughout the process, I was kept informed on everything and felt that they were very respectful despite the fact that I was a first time landlord. I couldn't ask for better service and couldn't be happier! If you're looking for great service and perfecting standards, these guys are hard to beat!
5/5
GoogleOver the years I've lived in several rented properties and I can honestly say Fidelis are simply the best letting agents I've ever had to deal with. Friendly, efficient and fair. From a tenants point of view they are a revelation!
5/5
GoogleFidelis staff and systems are professional, honest and reliable. They provided us with an efficient service for both Letting and Selling property, over a four year period. The team is warm and friendly, always thorough, supportive and available, providing immediate responses and nothing was ever too too much trouble for them. We have no hesitation at all in recommending Fidelis to others.
5/5
GoogleIt’s rare and refreshing to find such an enthusiast sales team who deliver results whilst providing regular feedback throughout the sales process. CB sold our property within two weeks of listing and above our asking price. Sophie in particular was extremely professional and driven. She was results focussed, working outside normal business hours when required in order to finalise the sale and achieve the best possible price. Hugely impressed and would definitely use Chase Buchanan again.
Hi Cassie What a lovely review for Sophie! It is always a pleasure to read such great feedback regarding my staff and the service they provide our clients. We are always so grateful to anyone taking the time to leave us a review, thank you for your feedback and if you do require any of our services in the future, you know where we are! Best wishes, Michael Peacock Director
5/5
GoogleHad a great experience working with Sophie at Chase Buchanan. She kept us up to date and put in a massive effort to help us get to completion. We are really happy in our new home and would definitely work with them again.
Hi Faye, thank you so much for taking the time to leave a great review regarding our St Margarets office and in particular Sophie. We hope you have many happy years in your new home, but when the time comes to move again, you know where we are! Kind regards, Chase Buchanan
5/5
GoogleFive stars Throughout a protracted sale and house purchase, Chase Buchanan were tremendously helpful, liaising with the seller and solicitors and always going the extra mile to ensure everyone’s best interests were served. Sophie was endlessly patient, making sure everyone was kept in the loop and reassured, which resulted in us moving to a lovely house we could have lost but for the good relationship. Many thanks and highly recommended.
Hi Isabelle I am delighted to hear such fantastic feedback regarding both your sale and purchase through Chase Buchanan. I'm so pleased Sophie's hard work paid off, ensuring you moved in to your lovely new home! If we can be of any assistance in the future, you know where we are! Best wishes, Michael Peacock Director
5/5
GoogleIts the day after I have moved into my new home, the whole process having taken just three months and I couldn't be happier with the amazing support and efficiency of the Chase Buchanan Team, Sophie in particular. A house I had always wanted came up for sale and in the space of 9 days (just pre Christmas) Sophie managed to sell my property and secure the property I wanted at prices that worked for everyone. I thought that was good..but it was the support in the following few weeks that I really appreciated when things, as they always do, got a little trickier along the chain. Sophie was incredibly responsive, supportive and handled everyone really well. I will miss popping in to the office for an update. I would definitely recommend.
Hi Rachel Thank you very much for your kind review. We are glad to hear that our St Margarets office, in particular Sophie have been a great support for you throughout the sale. We really do appreciate you taking the time to post this. If you require any of our services in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan
5/5
GoogleI've rented through these guys for many a year and have found the service excellent. The only issue with my flat was dealt with quickly and professionally. The office staff have always been friendly and helpful. Would recommend them
Hi Andy, Thank you for taking the time to leave a review. I'm glad that we were able to deal with your tenancy in such a positive way. Wishing you all the very best. Kind regards Mark Ward
5/5
GoogleThis is an excellent letting agency. They combine a professional and responsive service with a friendly and personable approach. I have used them for many years and cannot speak highly enough of them, Mark and his team have gone way beyond the call of duty to help me as a land lord. I really can't recommend then enough if it was not for there help and support I would have sold my flat by now! I would highly recommend to any one. thank you guys. Sam
Hi Sam, Thank you for leaving a wonderful review. It has been a pleasure assisting you with the management of your flat. I will pass on your thanks to my team. Wishing you all the best. Kind regards Mark Ward
5/5
GoogleWe used this company as they had great prices a professional team and always friendly even the boss has taken his time to help on many different occasions. We currently still rent from Bereford Ward and if we move they will be the first people we go to. I have recommended this company to friends and family. There are no hidden charges like you find elsewhere and if we need any questions answered they always happy to help on phone or in person.
Dear White Wizard. I really appreciate you taking the time to leave such a wonderful review. I'm delighted that you are happy with the service we provide and couldn't be more grateful to you for recommending my company to your friends and family. Kind regards Mark Ward
5/5
GoogleSold our Richmond flat. Did an excellent job. Patient, professional, courteous and intelligent. Would recommend them very highly to anyone selling in the area.
Hi Henry, Many thanks for your comments. We are glad you found our Richmond office so efficient and thanks for recommending us. Warm regards, Chase Buchanan
5/5
GoogleDawn and Danny at the Richmond office were really great from start to finish. Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted. Once they had secured our buyers, they kept us regularly informed with updates, and we always felt the transaction was secure. They were also great at liaising with their St Margaret's office, to ensure that our onward purchase moved forward smoothly. The end result was a very swift, drama free transaction, taking less than 7 weeks from offer to exchange. We would not hesitate to recommend Dawn and Danny to those looking to sell their property, or buy a property, in the area.
Hi Laura, Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch. Warm regards, Chase Buchanan
5/5
GoogleRating only, no written review.
4/5
GoogleVery professional and always a pleasure to deal with
5/5
GoogleRuth, Karen and the team have been marvellous. Super friendly, excellent communication and always with a smile. Thank you for all you have done
5/5
GoogleMercedes was exceptionally helpful, knowledgeable and responsive during our approval process to rent out a flat in East Molesey. Highly recommend.
1/5
GoogleSteer clear, very poor estate agents. Would not even think about going back
Dear Mr Davish, We are sorry to hear of your recent experience with us. As a company we always strive to give the best customer service as possible. We would like the opportunity to discuss this with you further, please feel free to contact us directly on 020 8744 2434.
1/5
GoogleTerrible experience, boards up at flats where they are not selling properties! Surely this is not right? I called and asked to view and was told they have nothing for sale there, this happened on more than one occasion! The team are unprofessional, didnt call me back when I rang in and when i called back, no record of me could be found! I have now brought through an alternative agent. This is not a "fake review" as Chase Buchanan have claimed!!
Fake Review, you work for one of our competitors. Either that, or someone has adopted your name to cause friction between the two companies. We have reported this to Google and will be closely monitoring any attempts to damage our excellent name.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
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