Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

5/5

Google

I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with estate agents in the future. Unquestionably the best estate agents in Richmond.

Matt · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Matt, Thanks for posting your comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan

5/5

Google

Chase Buchanan did a fantastic job. They were friendly and dynamic, and both Danny Hicks and Daniel Johns would always reply to my emails immediately, which I greatly appreciated. They were proactive and attentive, and I am very happy to have chosen them to sell my house.

Olivia · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Olivia, We are delighted that you found both Danny and Dan so helpful and really appreciate your comments. Warm regards, Chase Buchanan

5/5

Google

I have been pleasantly impressed with Chase Buchanan and especially Dan Johns. He offers a lot of guidance and support, especially in the current market and Brexit influences. He has made it easy and accessible to keep in touch and he has chased the vendor and made sure the chain will progress nicely and in a timely manner. Furthermore, the human element has been absolutely great, as we felt like we have a friend in charge of the move. Dan has been paying a lot of attention to details and has been able to advise us one step in advance for all the different steps and what may affect the time scale. I have also been in touch with other colleagues of Dan's in the office and have been very happy with how prompt they have been and helpful. I trust and would recommend anytime their services. They are knowledgeable, trustworthy, professional and reliable. Also, very flexible and friendly. I have already spoken to a friend and I have suggested they use Chase Buchanan. Good luck and use their services! They are the best! And I’m saying this after I have lived in 3 different locations and have always bought and sold properties within the areas I have lived in. Very good service and highly reliable ! Chasen Buchanan are great! And especially Dan Jones!

D · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Dana, We are delighted to hear such wonderful comments for Dan and the Richmond office. Your recommendation is very appreciated and we wish you all the best in your new home. Kind regards, Chase Buchanan

5/5

Google

People at Chase Buchanan Richmond have been great. I couldn't be more thankful to Chelsea who helped us from the beginning to the end of our letting process in a very professional and honest way. She has been very attentive and responsive to all of our queries and has also been very patient and kind with us. I wouldn't hesitate to look for their help in the event of searching a new home in the Richmond area.

Lorena · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Lorena, Thank you for such a lovely review for Chelsea Ryan. We wish you all the best in your new home. Kind Regards, Chase Buchanan

5/5

Google

Chase Buchanan, Richmond were a pleasure to work with. Both Danny and Daniel were extremely professional and efficient with driving the purchase forward. They maintained timely and transparent communication between ourselves and the vendor and through their understanding of the local market were able to advise us on determining what offer we made, which secured the property we wanted. Both agents are extremely helpful and engaging and made the whole process from start to finish hassle free and would recommend their services to anyone looking to purchase in Richmond and/or the surrounding area.

Jonathan · 14 June 2019 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Jonathan, Thank you for your kind words. We are pleased you were happy with our service and we wish you well in your new home. We are sure to see you around town and should you need any advice in the future, you know where to find us. Thanks again. Kind regards, Danny

5/5

Google

From Start to finish, selling our mothers home thru Milestone has been worry free and a pleasure. We appreciated their straightforward approach, honest assessments of all the issues that arose, and their experience in the selling market. Their experience clearly shone thru this transaction as we all faced uncertain times with Brexit, the economy, and the fickle housing market in general. Their entire team provided us with a sense of confidence, assuredness, and optimism, even during these challenging times. Oh yes, and they were fun to work with as well!

Larry · 14 June 2019 · Chase Buchanan Teddington

5/5

Google

Very good estate agents - managed our first time buying experience so well - much better service than previous experienced with large London estate agents...naming no names!

Natasha · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Natasha, thank you for taking the time to leave us a 5* review, it's very much appreciated. We are very happy that you were satisfied with our services and would be more than happy to help again in future. Kind regards, Chase Buchanan.

5/5

Google

Professional and motivated staff. Thank you Sophie and Mike for helping us with our purchase!

Frank · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Frank We are so pleased to hear your kind feedback regarding your experience with the team in St Margarets, we would like to thank you for taking the time to leave a review. If we can assist you with anything in the future, please do not hesitate to get in touch. Best wishes, Chase Buchanan.

5/5

Google

I would recommend Sophie at Chase to sell your property. We had a tricky situation with our transaction and Sophie was great at suggesting practical solutions which stopped the chain collapsing. Thank you

Louise · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Louise Thank you so much for your kind review regarding the service you received with our St Margarets office. We are delighted to hear Sophie's hard work paid off and the chain was saved! If you do require our services in the future, please do not hesitate to contact us. Kind regards, Chase Buchanan.

5/5

Google

As acting intermediary for the purchase of 17 Beauleigh Close for Mrs Carola Shephard and her son Henry, the service I experienced provided by Chase Buchanan was excellent. In particular the professional attention given by Sophie Goodlace as senior sales negotiator. Mrs Shephard and her son are very happy with their new house. We thank you for your attentive professionalism and first class service.

Felix · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Thank you Felix. We appreciate you taking the time to leave us as a company and Sophie such great feedback. We are delighted to hear that Mrs Shepherd and her son are very happy in their new home, if we can be of any further assistance in the future to them please do not hesitate to get in touch. Best regards, Michael Peacock Director

5/5

Google

We are currently looking for a new home and have been hugely impressed with Naj Fox in Chase Buchanan's St Margaret's office. She is hugely helpful, completely understands the type of property we are looking for but is also refreshingly honest about what might be suitable - and what isn't.

Michael · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Michael Thank you for your kind words regarding the service you have received with Naj. It's always great to hear such wonderful feedback regarding my staff. Fingers crossed we can find you your dream home! Best wishes, Michael Peacock Director

5/5

Google

Fantastic service from start to finish. Highly recommend!

Sports · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Thank you so much for your review. Its always a pleasure to hear our clients were happy with their service and would recommend us! If you do require any of our services in the future please do not hesitate to get in touch, you know where we are! Best wishes, Michael Peacock Director

5/5

Google

Helpful advice, great service and a quick sale after failed attempts by two other more expensive agents. Speak to Sophie

Nick · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Nick Thank you for taking the time to leave us a review. We are always so grateful for any feedback, especially good to hear that we are such great value for money and succeeded where others failed! If you do require any of our services in the future, please do get in touch. Best wishes, Michael Peacock Director

5/5

Google

I used chase when I bought my first property 10 years ago. When it came time to sell I admit I considered using the online estate agents, but in the end decided to go with chase due to their extensive local knowledge and my previous experience. The selling process was very easy and our property sold in less than 2 weeks, the buying process however was a little less straight forward. The support, pragmatic advice and approach chase took undoubtedly held our chain together and we are now enjoying our new home. I'd like to especially thank Sophie for all her help.

Wenzde · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Cara It's always great to hear feedback from our loyal clients over the years, and that our extensive knowledge of the local area can deter you from the online agents. Thank you for your feedback regarding your service with Chase, especially Sophie. We are always so grateful to anyone taking the time to leave us a review. If you do require any of our services in the future, you know where we are! Best wishes, Michael Peacock Director

4/5

Google

An efficient and professional process and communication between all parties was managed effectively.

Jamie · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Jamie Great to hear such positive feedback regarding your service with us. I am always grateful to anyone taking the time to leave us a review and want to thank you for doing so! If you do require any of our services in the future please do not hesitate to contact us. You know where we are! Best wishes, Michael Peacock Director

5/5

Google

Great service! A job well done

John · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi John Thank you so much for your feedback. We appreciate anyone taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us! Best wishes, Michael Peacock Director

5/5

Google

Sophie was highly responsive, precise and helped greatly in getting the deal over the line. Chase Buchanan looks like the clear market leader in St. Margaret's and Sophie significantly contributes to that success.

Mattia · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Mattia Thank you so much for your kind words regarding the service you received with us, in particular Sophie. I am always so grateful to anyone taking the time to leave us a review, our reputation is very important to us which we rely on our valued clients feedback for. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Michael Peacock Director 020 8744 2434

5/5

Google

A massive thank-you to Naj for being professional, and so quick and responsive throughout my purchase. I've had some awful experiences previously but I can honestly say this has been an absolute pleasure! Thank-you Chase Buchanan and especially Naj!

Tara · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Tara Thank you so much for your kind words regarding Naj. I am delighted to hear you found the service you received with Naj to be "professional", "quick and responsive". We are glad to have turned around your bad experiences with other agents. If you do require any of our services in the future, please do not hesitate to get in touch. Best wishes, Michael Peacock 020 8744 2434

5/5

Google

Thank you Naj Fox for Amazing customer service , she is helpful and knows her properties. Been in a few estate agents and well she is a asset to your company. !!

Felicity · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Felicity Thank you so much for your kind words regarding Naj. I appreciate anyone taking the time to leave us a review and always is a pleasure to read such lovely words about my staff. Best wishes, Michael Peacock 020 8744 2434

5/5

Google

I recently had the pleasure of meeting and being guided by a Ms.Naj Fox. She was an absolute joy and was so kind and caring with my every need! She was always so patient with me, as I can be a very indecisive person, and greatly appreciated the consideration and kindness she showed me! Will be sure to come again should I need to! Would thoroughly reccomend this branch if she reflects her employees.

Riyadh · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Dear Riyahd Thank you for taking the time to leave us such a lovely review, especially regarding the service you received with Naj. It is always a pleasure to read such lovely words about my staff. If you do require any of our services in the future please do not hesitate to get in touch with myself or Naj, you know where we are! Best wishes, Michael Peacock 020 8744 2434

5/5

Google

We were very pleased with the service that Sophie provided. She had a very commercial, pragmatic approach and was instrumental in getting the deal over the line.

Adam · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Dear Adam Thank you for your review regarding the service you received with Chase, in particular Sophie. It's great to hear you found Sophie "pragmatic and instrumental in getting the deal over the line". I am always so grateful to anyone taking the time to leave us a review and it is always a pleasure to hear such lovely feedback regarding my staff. If you do require any of our services in the future, please do not hesitate to get in touch! Best wishes, Michael Peacock Director

5/5

Google

Sophie Goodlace was absolutely fantastic throughout the process of selling our house. Incredibly professional but personable and hugely knowledgeable, I will definitely use Sophie to sell and buy my next properties. Thank you Sophie!

Trudy · 11 February 2019 · Chase Buchanan, St Margarets

Agent replied · 9 February 2025

Hi Trudy Thank you so much for your kind words regarding the service you received with Sophie. We are delighted to hear you would use Sophie to sell and buy your next properties. I appreciate anyone taking the time to leave us a review and want to thank you for your feedback, its always a pleasure to hear such great feedback regarding my staff. Best wishes, Michael Peacock Director

5/5

Google

Once again a flawless purchase of a fabulous flat handled by Sophie at Chase Buchanan, Really can't fault CB in the whole process ...

Emma · 12 January 2019 · Chase Buchanan, St Margarets

Agent replied · 10 January 2025

Hi Emma We are so pleased to hear your kind feedback regarding your experience with the team in St Margarets, in particular Sophie. We would like to thank you for taking the time to leave a review. If we can assist you with anything in the future, please do not hesitate to get in touch. Best wishes, Chase Buchanan.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

Reviews may appear on more than one platform.

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