Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleThank you to Robyn from Lettings, she was fantastic throughout the entire process! Robyn genuinely cares about making sure everything goes smoothly, and her support made a real difference. I highly recommend her!
We're thrilled to hear about your positive experience with Robyn! It's great to know her support made a difference for you. Thank you for recommending us, and we look forward to assisting you again in the future!
5/5
GoogleI had a great experience buying a property marketed by Chase Buchanan - Richmond. Anna Poghosyan and Daniel Johns are both very communicative and friendly to work with, and teamed with proactive sellers and solicitors on both sides it was honestly stress free. Thank you both - I’m so much more impressed than I was when selling my last property with another big name agency elsewhere in West London.
Thanks for the fantastic feedback, Matthew! We're thrilled to hear about your positive experience with Anna and Daniel. Our team strives to make the buying process as smooth as possible, and it’s great to know we exceeded your expectations. Enjoy your new property!
5/5
GoogleHad a great experience renting through George at Chase Buchanan Richmond. Super easy to communicate with, and genuinely helpful at every step. He helped me find a great place recently and made the whole process so smooth. He’s professional, patient, and really goes the extra mile for his clients. Couldn’t recommend him more if you’re looking for a place to rent in the area! Highly recommend!
Thank you, Henrietta, for your fantastic review! We’re thrilled to hear about your positive experience with George. Our team is dedicated to making the rental process as smooth as possible, and it's great to know we hit the mark. We appreciate your recommendation!
5/5
GooglePippa provided outstanding service! She was incredibly responsive and every property she shortlisted was a perfect fit based on my requirements. Her help in managing the communication and offer submission with the landlord was seamless and efficient. Definitely recommend her service!
Thank you, G C, for your fantastic feedback! We're thrilled to hear that Pippa provided you with outstanding service and found properties that matched your needs perfectly. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleHad a very good and easy experience. They were responsive, informative, and very helpful throughout. Louis in particular was great, always quick to reply and made everything smooth and easy.
Thank you for your fantastic review, Jack! We're thrilled to hear you had such a positive experience and that Louis made the process smooth for you. We appreciate your feedback and look forward to assisting you again in the future!
5/5
GoogleThis is my best experience so far with securing a rental property! Pippa has been incredibly helpful, responsive and efficient throughout the process so far and made it feel simple and stress-free. Would highly recommend Chase Buchanan if you are looking for a good service!
Thank you, Ellie! We're thrilled to hear about your positive experience with Pippa. Our team strives to make the rental process as seamless as possible, and your recommendation means a lot to us. We appreciate your feedback and wish you the best in your new home!
5/5
GoogleExceptional estate agents, professional, mature, and genuinely first class. Karen and her team at Chase Buchanan have been absolutely first class throughout the entire selling process. What stood out most for me was their maturity and calm professionalism, they really have a strong handle on managing difficult scenarios that can arise when selling a property. I’ve dealt with several other agents in the Teddington area over the years, and I can honestly say that Chase Buchanan have been in a league of their own. Their experience, communication, and steady approach made the whole experience easy.
Thank you for the fantastic feedback, Will! We're pleased to hear that Karen and the team provided you with such a seamless selling experience. Your kind words about our professionalism and communication truly mean a lot to us. We appreciate your trust and support in choosing us!
5/5
GoogleWe had the pleasure of dealing with Rodney on the purchase of our home. He was very transparent, friendly and at no stage did we feel pressured to make a decision. Chase Buchanan also seemed like the Teddington area experts, so we'd be very happy to use them again in the future.
Thank you for your fantastic review, Eliot! We’re thrilled to hear about your positive experience with Rodney and appreciate your trust in us as Teddington area experts. We look forward to assisting you again in the future!
5/5
GoogleTrust & Brilliance…In our family’s search for a new home, we have been looking at Sales and Lettings. Chase Buchanan are professional, transparent and supportive throughout the process. Joel in Lettings has been responsive and clear on our needs in finding a home - trusting him and his approach has made this difficult search simple. Rodney in sales has been brilliant and clear on how we approach our purchase by giving enough insight for us to make the decision that is right for us. Highly recommend this agency and team! Thank you Joel and Rodney!
Thank you, Anil! We're thrilled to hear about your positive experience with Joel and Rodney. Our team strives to provide transparent and supportive service, making the home search as smooth as possible. Your recommendation means a lot to us, and we wish you all the best in your new home!
5/5
GoogleChase Buchanan were managing agents for a flat we rented out and were very good. We therefore instructed them when we wished to sell. The sale went well and they kept us informed throughout the process, keeping us calm when things seemed to be going awry (as property sales always do at some point). John, Kacey and Kim were great. Selling property a certainly stressful - I recommend this team as they do their utmost to ensure that stress is minimised. I recommend them.
Thank you, Christine! We're thrilled to hear about your positive experience with our team. Keeping our clients informed and supported is a top priority, and it's great to know we could help ease the stress of selling your property. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleAs a first-time buyer, I couldn’t have asked for a better experience with Chase and Buchanan. Kacey and John were absolutely amazing - they made me feel completely supported every step of the way. They explained everything clearly, answered all my questions with patience, and made what could have been a stressful process feel smooth and reassuring. I’m so grateful for their professionalism, kindness, and guidance. I’ll definitely be using them again in the future and would highly recommend them to anyone!
Thank you for your wonderful review, Ellie! We’re thrilled to hear that Kacey and John provided you with such a supportive experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Enjoy your new home!
5/5
GoogleExcellent service, especially from Joel who I dealt with. He was very forthcoming and professional and well informed when viewing flats.
Thank you for your kind words, Ingo! We're thrilled to hear you had such a positive experience with Joel. Our team strives to provide the best service, and it’s great to know that it made an impact during your viewings. We appreciate your feedback!
5/5
GoogleChase Buchanan have been brilliant throughout both our sale and purchase. With professionalism they have helps us overcome any barriers and continued to help push our sale and purchase forward when things seemed difficult at times. Rodney has been easy to contact, responsive and proactive throughout our experience with John always available too. We have been very impressed by their work and would definitely recommend.
Thank you, Colette! We're thrilled to hear about your positive experience with our team. It's great to know that Rodney and John provided the support you needed during your sale and purchase. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GooglePippa and the team were great from first viewing to agreeing tenancy. Highly recommend.
Thank you, Paul! We're thrilled to hear that Pippa and the team provided excellent service throughout your experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleStephen and Sarah were both superb when helping me sell my property. A quick sale, above asking price, a quick and smooth sale, with good communication along the way, so much better than my some of my past experiences! Can't thank them enough, or recommend them enough!
Hi Steve, thank you for taking the time to write a great review and sharing your experience with the team. We are so glad the sale was smooth and above asking price. We appreciate the support and are always here to help. Best Wishes.
5/5
GoogleGreat service throughout! We've been looking for a rental property in the area for quite some time. Chase Buchanan offered us a couple of great alternatives and got an offer accepted. Louis Dunn and the team made sure everything went smoothly and helped us in every step. Couldn't ask for more, thank you.
Thank you for your fantastic feedback, Can! We're thrilled to hear that Louis and the team provided you with great alternatives and support throughout your rental journey. Your satisfaction means a lot to us, and we’re here to help with any future needs!
5/5
GoogleThank you to Robyn from lettings helping me find a great property in the Richmond area. Very efficient, good communication, keeping me well informed at all stages of the process.
Thanks for your fantastic feedback, James! We're thrilled to hear Robyn provided you with excellent service and communication during your property search. We appreciate your support and wish you all the best in your new home!
5/5
GoogleRobyn made finding a rental easy and stress-free. She listened to what I needed and helped me find the right place quickly. Highly recommend!
Thank you, Kanwal! We’re thrilled to hear that Robyn made your rental search easy and enjoyable. Your recommendation means a lot to us, and we’re here to help anytime you need assistance in the future!
5/5
GoogleThanks to the lettings team( ( and especially Robyn) for helping me find the perfect property-great service from start to finish
We're thrilled to hear that you had a great experience with our lettings team, Felix! Robyn and the entire team work hard to ensure every client finds their perfect property. Thank you for your kind words and support!
1/5
GoogleLandlords beware. Im a tenant of a previous Chase Buchanan property. The reason for this review started back in spring 25 regarding our neighbour who was clearly dealing drugs, I asked to leave our tenancy early in order to protect the health of my pregnant girlfriend, our landlord even agreed to let us vacate early given the Richmond office found a new tenant to move in one month before our break clause. For whatever reason they refused to safe guard the health of my girlfriend and decided to make us see out the full length of the tenancy which meant we had to move out 6 weeks early and essentially pay 6 weeks double rent which corresponded with our new tenancy, even after giving them spare keys to the property so the lettings team could come and go at ease with potential viewings. We professionally cleaned the flat and left the keys inside before vacating for a final time (because we had given the Richmond office a set of spare keys previous). Fast forward 2 weeks later the day we were legally liable to vacate the property (15th September), Chase Buchanan Richmond had booked in the new tenants to move in on the same day between us legally vacating the properly and the deposit clerk conducting their inspection. After many frantic calls from Chase Buchanan on the morning of the 15th it turns out the lettings team and in particularly George Burman James had given the spare set of keys to the new tenant before we had vacated the property. Which meant the deposit clerk couldn’t inspect the property before the new tenants had moved in their belongings. How can a professional estate agency and deposit protection company conduct an honest audit of a property after a new tenant and their removal company has already entered the property? This is nothing but the work of complete cowboys. Not only does this company disregard the legitimate worries of vulnerable tenants, it also has no qualms in leaving landlords with the headache of navigating new tenancy check ins before outgoing deposit audits. The Richmond office is due an inspection from the housing ombudsman. Pictures are attached, you can clearly see the new tenants belongings on our check out audit.
We sincerely apologise for your experience, James. Your concerns about the handling of your tenancy and the situation with the new tenants are taken seriously. We're committed to improving our processes and ensuring better communication. Thank you for bringing this to our attention; we truly value your feedback.
5/5
GoogleWe had the absolute pleasure of working with Robyn during our recent property hunt in Richmond, and we couldn’t recommend her more highly. From start to finish, she was incredibly hardworking, proactive, and always one step ahead in making sure everything went smoothly. She kept us informed at every stage and genuinely cared about making the process as stress-free as possible. It’s rare to find someone so dedicated and attentive, and her professionalism was matched by her warmth and positivity. Thanks to her tireless efforts, what could have been a stressful experience turned into a smooth and successful move. We’re so grateful for her support and would wholeheartedly recommend her to anyone looking for an estate agent in Richmond.
Thank you, Liam! We're thrilled to hear about your positive experience with Robyn. Her dedication and proactive approach truly make a difference, and we're glad she helped make your property hunt enjoyable. We appreciate your recommendation and wish you all the best in your new home!
5/5
GoogleI had an excellent experience with Robyn, helping me secure a rental, she kept me up to date throughout the process.
Thank you, Elena! We're thrilled to hear about your excellent experience with Robyn. Keeping our clients informed is a priority, and it's great to know she made the rental process smooth for you. We appreciate your feedback and hope you enjoy your new home!
5/5
GoogleGeorge Burman-James at Chase Buchanan has been outstanding to deal with. From the first viewing to move-in, his communication was clear, prompt, and genuinely helpful. He handled paperwork efficiently, kept me updated at every step, and proactively resolved small issues before they became problems. Professional, personable, and highly reliable, George made the whole tenancy process smooth and stress-free. Wholeheartedly recommended.
Thank you for your fantastic review, David! We're thrilled to hear about your positive experience with George. He truly embodies our commitment to excellent service. Your recommendation means a lot to us, and we’re glad we could make your tenancy process smooth and enjoyable!
5/5
GoogleThank you to the Chase Lettings team in St Margaret’s . A quick and easy service and a pleasure to work with.
We’re thrilled to hear you had a quick and easy experience with our team! Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
