Trusted Agent profile Β· Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

3/5

Google

Knowledgeable staff conversant with market conditions. Patient with me!

Stephanie Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Thank you for your review Stephanie!

5/5

Google

Very professional and quick turn arounds when it comes to keeping you in the loop of what’s going on. Very happy with the service I received. Thank youPositiveProfessionalism

Jemel Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Jemel, Thank you for much for taking the time to leave a 5* review. Please do not hesitate to contact us if you need anything in future! Kindest regards, Milestone Teddington (part of Chase Buchanan)

5/5

Google

Liane the manager is super helpful and professional. Really pleased to start doing Bussiness with Milestone.PositiveProfessionalism

Reza Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Reza, Thank you so much for your 5 star review! We look forward to working with you again in the future. Best wishes, Lianne Gregory Lettings Manager Milestone Teddington (Chase Buchanan)

5/5

Google

Great experience with the rentals team Jenna and Lianne, very proactive and professional. pleasure to deal with!PositiveResponsiveness, Quality, Professionalism, Value

Richard Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Mr Greene, Thank you for your kind words and for taking the time to leave this 5* review. We hope to help you again in the utue. Kind regards Chase Buchanan

5/5

Google

Professionalism with charm. Danielle and Lucy were both brilliant, communicated well and responded rapidly to our requests.PositiveResponsiveness, Professionalism

L Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Lindsay, Thank you so much for your 5 star review and lovely feedback regarding the service you experienced from both Danielle and Lucy. Wishing you all the best for 2021! Kind regards, Michael Peacock Sales Director

5/5

Google

Naj was very helpful in the purchase of our flat. On time and always came back quickly with answers to our questions. Would not hesitate to recommend

Josh Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Josh, Thank you very much for your 5* review. We are very pleased to hear that Naj has looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan

5/5

Google

Wow! What great service from Jenna at the Teddington office. Very informative, responsive and helpful all at the same time! Looking forward to our move!

Dom Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Thank you for your kind words Dom, we are thrilled that Jenna exceeded your expectations! Kind regards, Chase Buchanan

5/5

Google

Danielle and all the team at Milestone were super helpful whilst guiding me through the sale of my Mum's property, during COVID restrictions, whilst I lived 65 miles away! Thank you 😌 …

Tara Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Tara, Thank you for your 5 star review. It's not always easy to have trust in an agent you don't know locally. I'm so pleased to hear you found us super helpful, and we're glad we could assist you with the sale of your mothers property. We wish you all the best for 2021! Kind regards, Michael Peacock Sales Director

5/5

Google

Jenna was very professional and helpful making my experience streamlined and simple to find my new home! Thank you, I would certainly recommend this agent to anyone!

Tom Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Mr Nolan, We are very pleased that Jenna team met your expectations! Thank you for your kinds words and 5* review - we really appreciate it! Kind regards Chase Buchanan

5/5

Google

I found everyone at Milestone Teddington professional and helpful. The process of sale and purchase within Teddington was protracted and potentially stressful. Milestone made it as easy as was possible and were always there to deal with the wobbles of the chain.PositiveResponsiveness, Professionalism

Colin Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Colin, Thank you so much for your kind words which we all appreciate here at team Teddington. I am so pleased to hear we could make the process as easy as possible for you. If you do require any of our services in the future, please do not hesitate to get in touch. We wish you all the best in your new home! Kind regards, Michael Peacock Director Milestone Teddington (Chase Buchanan)

5/5

Google

I absolutely can't speak highly enough of Naj - our house sale was difficult (happened during corona restrictions) - but she was always and unfailingly super efficient, friendly, patient and flexible, always communicated exactly what was happening or needed to happen. I couldn't have got through it without her!

Marco Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Marco, Thank you for taking the time to leave us your kind comments about Naj, we take our customer service very seriously so it's always a pleasure to read reviews like this! We wish you all the very best for the future. Kind regards Chase Buchanan

5/5

Google

During these difficult times, the Milestone's office worked very well as a team, keeping us updated of developments with timely communication being the foremost and a particular mention should be made of the assistance provided by Danielle during the closing stages.PositiveResponsiveness, Quality, Professionalism, Value

Bruce Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Bruce, Thank you so much for your great feedback. I am delighted to hear you felt updated throughout the entire process. We appreciate you taking the time to leave us a 5 star review and would like to wish you all the best for 2021. Kind regards, Michael Peacock Sales Director

5/5

Google

Naj Fox was the agent assisting me with my purchase and did an absolutely amazing job. If this is the service they provide for prospective purchasers I can only imagine what it's like for sellers who are of course their actual 'clients'. Naj went above and beyond on many occasions for me. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Tom Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Tom, Many thanks for taking the time to leave a 5* review for Naj. We are always grateful for anyone taking the time to leave us feedback. We wish you all the best and if you do ever require any of our services in the future, you know where we are! Best wishes, Milestone Teddington (Chase Buchanan)

5/5

Google

Danielle was fantastic. She always got back to every question and query we had promptly and helped us complete the purchase of our new house swiftly and smoothly.

Andrea Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Thank you for your 5* review Andrea, we really appreciate your time!

5/5

Google

Fantastic experience in trying 'lockdown' times. Naj Fox went above and beyond not only selling our house but going out of her way to find us a suitable property. She was professional, committed, friendly and calm taking the stress out of the process. It all worked out! Thank you!

Jen Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Jen, Many thanks for taking the time to leave a 5* review for Naj. We are always grateful for anyone taking the time to leave us feedback. We wish you all the best and if you do ever require any of our services in the future, you know where we are! Best wishes, Milestone Teddington (Chase Buchanan)

5/5

Google

Fabulous firm. All staff are incredibly professional and very easy to get on with. They listed my house on Thursday and I had 2 full price offers by Monday morning. Totally delighted. Would recommend 100%

Hannah Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Jules, Thank you for this wonderful review - we also really appreciate your recommendation. Please let us know if there is anything else we can do for you in future. Kind regards Chase Buchanan

5/5

Google

Lucy was just incredible start to finish for our flat purchase. She managed our expectations and harassed solicitors when they needed it to help push things along. We would 100% use Milestone again, thanks so much for everything

Thom Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Thom, Thank you for much for taking the time to leave a 5* review. Please do not hesitate to contact us if you need anything in future! Kindest regards, Michael Peacock Director Milestone Teddington (part of Chase Buchanan)

5/5

Google

We eventually moved in July (2020) almost 9 months after our offer was accept. Throughout this period the highly experienced Team at Milestone Teddington were professional, committed and tenacious. Despite the COVID lockdown they continued to move the transaction forward ensuring all parties in the chain we well informed and on-board. In particular Lucy worked tirelessly, never losing sight of the key issues whilst always maintaining her sense of humour. Thank you Peter & HelenPositiveResponsiveness, Quality, Professionalism

Peter Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Peter and Helen, Thank you for much for taking the time to leave a 5* review for the team here at Milestone Teddington. I am delighted that even in such uncertain times (COVID lockdown) Lucy could keep you feeling confident the transaction was moving forward and smiling! We wish you all the best in your new home! Kindest regards, Michael Peacock Director Milestone Teddington (part of Chase Buchanan)

5/5

Google

Lucy and the team worked tirelessly to keep our sale together during extremely difficult times, particularly as we spent several months in Lock Down. It was a rocky road to navigate!! A big thank you to Michael for his patience, years of experience and calm manner. Lucy promised we’d get it through, her perseverance and tenacity are admirable qualities...there were tears and laughter along the road but we made it to the finish line and are now happily living our dream by the sea in Brighton.PositiveResponsiveness, Quality, Professionalism, Value

Liz Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Liz Thank you for your kind words. I am so happy for you, it had its challenges but we got there. Your feedback is much appreciated. Best wishes, Michael Peacock Director Milestone Teddington (part of Chase Buchanan)

5/5

Google

A huge thank you to the team at Milestone, and in particular Lucy, for helping me buy a flat in Teddington. Lucy was hugely helpful in facilitating viewings and unlike other agents was not pushy in trying to get me to view unsuitable properties. Throughout the buying process she communicated regularly and clearly with all parties, helping things to progress as smoothly as possible. Highly recommended!

Katharine Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Katharine Thank you so much for your lovely words regarding the service you experienced with my team - in particular Lucy! I am always grateful to anyone taking the time to leave us feedback - its always a pleasure to read such wonderful words regarding my staff. If you do required any of our services in the future, please do not hesitate to get in touch. Best wishes, Michael Peacock Director Milestone Teddington (Chase Buchanan)

5/5

Google

From first viewing to completion, which took around 8.5 months, Lucy Mottershead at Milestone Teddington kept us reliably informed, ironed out issues as they popped up and was really responsive at any time of day. Despite the pandemic/housing market pause/furlough scheme impacting our purchase I always had confidence we would get there in the end. Most importantly, Lucy was always a joy to deal with, exuding personality and a positive attitude every time we spoke. Would happily buy or sell through Milestone in the future and recommend their services.PositiveResponsiveness, Professionalism

Will Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Dear Will Thank you so much for taking the time to leave us a 5* review. I am very pleased to hear Lucy kept you informed and ironed out any issues as soon as she possibly could! Under these uncertain times (COVID lockdown) we endeavor to keep our clients updated as much as possible. We wish you all the best for the future. Warm Regards, Michael Peacock Director Milestone Teddington (Chase Buchanan)

5/5

Google

The sale of my house wasn't easy as it happened during the Corona restrictions. All the staff at Teddington office were efficient and nice, especially Naj was competent and also caring , giving me all the necessary advice. I was moving out of UK so I had to deal with other aspects of moving as well. I moved as I had planned so I'm very happy with their company and will certainly recommend them.

Kiyoko Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Many thanks Kiyoko for your lovely comments for Naj, we are delighted that you were impressed with the service. We take our customer service very seriously so it's always a pleasure to read reviews like this! Kind regards, Chase Buchanan

5/5

Google

We have just purchased our house through Lucy in Milestone and the service was excellent. Lucy was attentive, responsive and did not let things just tick along at their own pace, even when others further up in our chain seemed to be slow she took control and made sure she did everything in her power to get things done as quickly as possible even when unexpected delays came up. In an extremely busy market she managed to get us to exchange and we very much look forward to our new home on completion. I would thoroughly recommend Lucy and the Milestone team, namely Danielle who stepped in during Lucy's absence one week, to any buyers looking in the area.PositiveResponsiveness, Quality, Professionalism

CCAdam Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

WOW! What amazing words to read about our Teddington Team! We are thrilled that both Lucy and Danielle exceeded your expectations. Thank you so much for taking the time to leave us this 5* review - it's much appreciated. You know where we are if you need anything at all in the future! Kind regards, Michael Peacock Sales Director

5/5

Google

Having listed our property with Milestone Teddington in September, I’ve been highly impressed with Danielle’s professionalism and integrity throughout. I didn’t feel pressured when offers came through. And then during the sale process was fully informed by her at each step. I would highly recommend using Milestone and Danielle if you are looking to find a reputable agent in the area.PositiveResponsiveness, Professionalism

Joanna Β· 13 June 2021 Β· Chase Buchanan Teddington

Agent replied Β· 12 June 2024

Hi Joanna, Thank you so much for your 5 star review! It's always a pleasure to read such great feedback regarding my staff. Thank you for recommending us, myself and all the team wish you all the best. Kind regards, Michael Peacock Sales Director

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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