Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

5/5

Google

We had a great experience as a buyer managing with great communucation with the vendor at every stage making the process less stressful especially given all the uncertainties in the market. Sophie was constantly in touch to guide through the process and deal with any urgent issues through to sucessful completion.

Oliver · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Mr Flindall, Thank you for leaving feedback about your experience with us. We always aim to make the process of buying or selling as stress free as possible, even more so during these difficult times. We are happy that Sophie was able to do that. We hope you have settled into your new home and if you ever need us for sales or lettings in the future, you know where we are! Kind regards, Chase Buchanan

5/5

Google

Massive thanks to Pippa and Oliver! My partner and I were looking for property to rent in St Margraets area. Pippa and Oliver assisted us all the way through the renting process and even after we moved in! We are glad to find Chase Buchana to help us finding the current apartment.PositiveResponsiveness, Professionalism

Angel · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Angel,, We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal. We wish you all the very best for the future. Kind regards Chase Buchanan

5/5

Google

May I send a MASSIVE THANK YOU to the wonderful Sophie Goodlace from St. Margarets office? How professional she is! And after a few viewings she knew exactly what we were looking for. I cannot say how happy we are with Chase Buchanan. Thank you, Sophie for such a great personalised service you provided us with! xxxPositiveResponsiveness, Quality, Professionalism, Value

Betty · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Betty, We really appreciate anyone who takes the time out to write a review. We are so happy that Sophie was able to assist you and offer a personalized service during your property search. We know moving home can be super stressful, even more so during a pandemic. If you ever need us again for sales or lettings in the future, you know where we are! Kind regards, Chase Buchanan

5/5

Google

Massive thanks to Sophie who was brilliant throughout our recent sale/purchase, dealing with both sides and ensuring a smooth process - great to deal with, always reachable and on top of the detail. Delighted with the outcome. Thanks to Sophie and all involved at Chase.PositiveResponsiveness, Quality, Professionalism, Value

Will · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Will, Thank you for taking the time to leave us your kind comments, we take our customer service very seriously so 5* reviews like this mean a great deal. We wish you all the very best for the future. Kind regards Chase Buchanan

5/5

Google

Respectful and responsive are two words that come to mind when summarising our experience of working with Sophie, Steve and the team at Chase Buchanan, St Margarets. From the initial visit through the often trying times during the sales process itself to the successful conclusion, the team communicated frequently and were quickly onto any issues with third parties and enabled us to secure a completed sale faster than some felt was achievable. Thanks for all your help and enthusiasm.PositiveProfessionalism

Glenn · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Mr Wallis, Thank you for taking the time to leave such positive words! We really appreciate it. Do let us know if we can be any assistance in future. Kind regards, Chase Buchanan

5/5

Google

Scott Messeder is absolutely amazing as my estate agent. I've been dealing with many for the last few years and none have been more helpful, kind and professional. He's made my process of looking for property very easy and smooth and has taken a lot of the stress away. Highly recomend him for any property purchases and lettings.PositiveResponsiveness, Quality, Professionalism, Value

Aron · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Thank you for wonderful comments Aron, we really appreciate your review for Scott! Kind regards, Chase Buchanan

4/5

Google

I have recently bought a property through Chase Buchanan. I must say i found Sophie absolutely brilliant. Reliable, switched on, committed. A real asset to their St Margarets team. Thanks Sophie!PositiveResponsiveness, Professionalism

Anna · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Anna, Thank you for taking the time to give such positive feedback about Sophie. We hope you are settled into your new home and if you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan

5/5

Google

It took less than 48 hours to secure our new home through Chase Buchanan from arranging a viewing to signing the contract. Gareth was super helpful and responsive and would definitely recommend him to anyone looking to make a move!

Zak · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Zak, Thank you very much for your lovely comments about Gareth, we are delighted that you found him so professional and hope you enjoy your new home. Kind regards, Chase Buchanan

5/5

Google

Scott was very helpful and efficient in finding us a property to rent and finalising all of the necessary contracts and details. We would definitely recommend Chase Buchanan if you are looking for assistants with finding a new place. Isadora & KevinPositiveResponsiveness, Quality, Professionalism, Value

Phyllis · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Isadora & Kevin, We are very pleased that Scott helped you find your new home without too much stress! It's what we aim to achieve for all our clients. We wish you all the very best for the future. Kind regards, Chase Buchanan

5/5

Google

Selling our property wasn't easy. A lovely little cottage that needed just the right buyer, and finding them in a pandemic made it even harder, Nevertheless the team at Chase never gave up. They never complained about the hundreds of people they showed around, and they impressed us with how they could keep finding more people to look. It took a while, but they kept doing their best, and we never doubted they were better than the competition. Finally the 'Success' board and we were delighted.

Mike · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Mike, Thank you for taking the time out to leave such positive feedback about our St Margarets office. If you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan

5/5

Google

The Chase Buchanan team in St Margarets are friendly, professional, efficient and easy to deal with. Steve and Karolina did a brilliant job in marketing our property, finding a great buyer in the time-frame we required, and smoothly and seamlessly helping bring the sale to completion.PositiveResponsiveness, Quality, Professionalism, Value

Dom · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Mr Taylor, Thank you for this wonderful 5* review for Steve and Karolina. We are so happy that they both met your expectations. They really are a great team! Please let us know is there is anything else we can help with in the future. Kind regards Chase Buchanan

5/5

Google

Chase Buchanan both managed our house in London for three years and also handled its sale. This company is really first class with their professionalism and attention to detail, which makes all the difference. Sophie Goodlace in the St Margarets sales office is exactly who you want handling your house sale. We can't recommend her highly enough. Selling a house in the time of covid you need all the support you can get. You will be in the best hands with Chase Buchanan.PositiveProfessionalism

Nicola · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Ms Scott, Thank you so much for your wonderful words. We are thrilled to read reviews like this as we take our customer service very seriously! We wish you all the very best. Kind regards Chase Buchanan

5/5

Google

I highly recommend Scott Messeder from Chase Buchanan in St Margaret's. I'm sure it was only possible to rent our flat because he was our agent, as he has gone above and beyond throughout the whole renting process, always supporting us in everything we needed. He has definitely done an excellent job for us and we'll always be very grateful.PositiveResponsiveness, Quality, Professionalism

Camila · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Thank you for this review, Camila. Do let us know if we can help again in future! All the best, Chase Buchanan

3/5

Google

I got an average service from St Margaret Chase Buchanan to help my friends rent their new homes. After sending the deposit to the landlord, who initially accepted our first offer, they rented the house to someone else. Later we lost a lot of time until Pippa found us another home. I advise you to be careful, they might rent the house to someone else after sending the money. Anyway thank u Pippa

Ozlem · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Ms Zamani, We are sorry to hear that your recent experience with us was only worthy of 3*. None the less it is always useful to hear how we can improve moving forward. I have spoken to the team in St Margarets and whilst we completely take on your feedback, the situation was unfortunately taken out of our hands by another agent. However, I’m really pleased that we were subsequently able to secure another (hopefully better!) property for your friends. kind regards, Chase Buchanan

5/5

Google

We purchased a house through Chase Buchanan in St Margaret's and we found them to be very professional and proactive. Sophie, in particular, was fantastic and really guided us through the process. I would recommend Chase Buchanan and will definitely contact them when we eventually come to sell the house. Thanks again! Jessica

Jess · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Ms Whewell, Thank you for leaving such kind feed about about the sales team at Chase Buchanan, especially Sophie. We hope you have settled into your new home and please do contact us in the future! We'd be so happy to help! Kind regards, Chase Buchanan

5/5

Google

In under a month Chase Buchanan were able to help us get two properties rented at great rates, and offered an exemplary service that required minimal effort from us. Scott in particular was very helpful and even revisited one of the properties to retake photographs when we asked to update the listing. We really appreciated the communication received and feel comfortable knowing our properties are in good hands!PositiveQuality

Sonya · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Sonya, Thank you for this 5* review for Scott. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

The team at Chase Buchanan have been unbelievably helpful and professional with helping us find our new home having just moved from overseas. Scott and Sarah were both amazing and so responsive with all the information we needed and found the perfect property for us given a highly stressful property search. We would highly recommend getting in touch if you are on the hunt for property and we can’t thank them enough!PositiveResponsiveness, Quality, Professionalism

Caitlin · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Many thanks for your 5* review Caitlyn. Wishing you all the best in your new home. Kind regards, Chase Buchanan

5/5

Google

The team at Chase Buchanan were amazing throughout and helped my partner and I to secure our perfect next home. The process was easy, they kept us informed and updated through the entire process and made us feel highly supported. A special mention needs to be made for Scott Messender, our Agent, who listened intently to our needs, understood what we were looking for, and provided an ideal solution. His guidance and Consultation was invaluable and I would highly recommend Scott and the team at Chase Buchanan to anyone looking for their next home.PositiveResponsiveness, Quality, Professionalism, Value

Matt · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Matt, Thank you for this 5* review for Scott. We really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

We have had such a wonderful experience working with Chase Buchanan and especially with Scott Messender from St Margrets, who has been super helpful and instrumental in our search for our new home. He showed us great quality places that matched our needs perfectly, and helped us get ahead of the market with new properties. He was super responsive and engaging through the whole process, and in doing so found us our new home which we are extremely excited to live in for a very long time!! I would recommend him and the whole Chase Buchanan team to anyone searching for rental properties in the South West of London - I am sure they are great everywhere though! :)PositiveResponsiveness, Quality, Professionalism, Value

Lizaan · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Lizaan, We are so pleased that Scott met your expectations. Thank you for taking the time to leave us this great review - we really appreciate it! Best Wishes Chase Buchanan

5/5

Google

Between 2018 and the end of 2020, my partner and I were tenants within a property that is managed by Chase Buchanan in St Margarets. We had a good relationship with them, they're all very professional, friendly people who are good at what they do. In January of this year, we had a bit of a situation when we moved into a new flat under management of a different estate agents, and needed to move out and find a new place in a short space of time. We explained our situation to the people at Chase Buchanan, who then made an effort to get to know us and really went out of their way to help us to find a new place. We're now looking forward to moving into our new flat, and are pleased that we will be managed by Chase Buchanan again. Overall, really great people, very reliable, very professional. Would recommend. Shout out to Pippa, Scott and Oliver for helping us!PositiveResponsiveness, Quality, Professionalism

M · 24 October 2021 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Ms Cooke, Thank you very much for your 5* review. We are very pleased to hear the St Margarets Lettings team have looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan

5/5

Google

Rating only, no written review.

Thomas · 24 October 2021 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Hi Thomas. Thank you for leaving a 5 star review. Regards Mark Ward

5/5

Google

Really are a lovely estate agents, go up and beyond to help you out.PositiveResponsiveness, Quality, Professionalism, Value

Rachelle · 24 October 2021 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Hi Rachelle, Thank you for leaving a wonderful review. I hope that you and your family are keeping well. Kind regards Mark Ward

5/5

Google

Without doubt the best experiance ever, I was getting irritated as I do when I move home but the overall service from Debbi, James and Mark was exceptional. If your looking for a property to rent, this is the holy grail. Highly recommended. From Mike

Listing15 · 24 October 2021 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear Mike, Thank you for taking the time to leave such a positive review. I realise that moving house can be very stressful and so I'm glad that we were able to help make this process a little smoother for you. Kind regards Mark Ward

5/5

Google

I just wanted to say thank you to Dan Johns of Chase Buchanan in Richmond for all of his help and advice with my recent search. My partner and I are considering a purchase in the area, and Dan showed us around a few properties. He was extremely knowledgeable about the properties and the area. Whilst we did not purchase a property on this occasion I wanted to express my gratitude for Dan's help. All too often reviews are only left regarding poor experiences. I will not hesitate to give Dan a call when the search continues.PositiveProfessionalism

D · 25 August 2021 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Thank you very much for your 5* review! We appreciate your kind words for Dan. We pride ourselves on our customer service, so reading such positive words is always a pleasure. We hope we can help you again in future. Kind regards, Chase Buchanan

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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