Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleExcellent all round service from our local office. Friendly and approachable from the start. Listened to what we needed and delivered.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks Gari for your lovely comments for Jenna and the team, we are delighted that you were impressed with the service. Kind regards, Chase Buchanan
5/5
GoogleWe had a really good experience through Chase Buchanan. Our agent, Lucy, went above and beyond and supported us through the whole process. We highly recommend them!PositiveResponsiveness, Professionalism
Hi Erica We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GooglePippa was really helpful and flexible with viewing properties and answered all my questions as my first time renting! Would definitely recommend!! Really fast process and clear communication throughout!PositiveQuality
Dear Ms Windsor, Thank you for your 5* review! We are thrilled that Pippa helped you along the way! Do let us know if we can help with anything else in the future. Kind regards Chase Buchanan
5/5
GoogleWe moved into our current fall a couple of months ago, and Scott was a great help - very professional and friendly, and always on hand to deal with any concerns we had. I'd strongly recommend Chase Buchanan - they've been fantastic.PositiveProfessionalism
Thank you so much for the 5* review Harmi. It’s fantastic to hear that Scott was able to exceed expectations and deliver such a stress free customer experience. Thank you for choosing Chase Buchanan.
5/5
GoogleChase Buchanan was represented very well by Gareth . Gareth was very professional and detail-oriented in the process, which gave us a lot of peace of mind. We will continue to engage his service in the future. Being new to England, Gareth helped us with his Local Knowledge, helped us negotiate the right price to close the deal and still helping us with referencing , contracting Process. I would rate the team at Chase Buchnan highly on Empathy, Trustworthiness, Professionalism and most importantly CommunicationPositiveResponsiveness, Quality, Professionalism
Hi Anurag, Thank you very much for your 5* review, we are very pleased that you found Gareth so helpful and appreciate your kind words. Best wishes, Chase Buchanan
4/5
GoogleThe staff are very friendly and are focussed on keeping one up to date .A fresh tenant was found very quickly and the process has to date been very smoothPositiveResponsiveness, Professionalism
Thank you for your review Ian!
5/5
GoogleI highly recommend this estate agency as a seller. Danielle and Naj were both a pleasure to deal with. Very honest and straight talking, and marketed the property well. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Dear Robert, Thank you very much for your review, we are delighted that you found Danielle and Naj so helpful and supportive. We really appreciate your comments.
5/5
GoogleFabulous firm. All staff are incredibly professional and very easy to get on with. They listed my house on Thursday and I had 2 full price offers by Monday morning. Totally delighted. Would recommend 100%
Dear Jules, Thank you for this wonderful review - we also really appreciate your recommendation. Please let us know if there is anything else we can do for you in future. Kind regards Chase Buchanan
5/5
GoogleFrom start to finish we had an amazing experience buying a flat with the help and guidance from Patrick at Fidelis. We only wished we had chosen them to sell our flat too.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe asked Fidelis for help to market a property we had for sale in Bath. Mark provided very sensible advice ( compared to some other local agents) and this resulted in a good number of enquiries and an offer above our target price within a. short space of time. Very professional dealings thereafter, being kept informed as things progressed. No hesitation in recommending them.PositiveResponsiveness, Professionalism
5/5
GoogleA really great experience with Patrick from start to finish. He and his team were both friendly and professional throughout. They were on hand throughout the whole process and we would certainly recommend Fidelis to any friends or family considering selling their homes or looking for somewhere to purchase.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at Fidelis take a genuine interest in the selling of your property and although times have been tough there is a belief that it will happen, and it did! Persistence and communication were exemplary throughout our transaction. Thank you to Patrick and the team, it was a pleasure to do business with you.PositiveProfessionalism
5/5
GoogleWe had a fantastic experience with Mark and Patrick at Fidelis when purchasing our home. They managed a complicated chain expertly and with lots of communication to ensure we were across developments. We were delighted both with their service and with our beautiful new home! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCan happily recommend Fidelis estate agents. We sold and purchased our new home through Fidelis. Its was a difficult transaction with a number of hurdles, but due to Patrick and Mark's hard work, we got it over the line. Fidelis' professionalism and willingness to go the extra mile really makes them stand out amongst other agents.PositiveResponsiveness, Professionalism
5/5
GoogleWe've worked with Patrick and the team at Fidelis for about 6 years now, and would never go anywhere else. From the very first phone call to them all those years ago regarding renting our house out, they've given us exceptional service and advice. They are all incredibly professional and knowledgeable. We've had a number of fantastic tenancies through them, and recently made the decision to sell. Patrick has been brilliant throughout the whole process, from the beginning right through to the completion. We really can't recommend Fidelis enough, if you are looking for fantastic service, advice and communication look no further!PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thank you for your 5* review! Kind regards, Chase Buchanan
5/5
GoogleRating only, no written review.
Dear Bryony, Thank you for your 5 Star review. We are so delighted that Scott found a property for you. If you ever need us in the future for sales or lettings, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleRating only, no written review.
Thank you for your 5* review!
5/5
GoogleRating only, no written review.
Thanks for the 5 stars Heidi!
5/5
GoogleI've been a client since 2018 and I couldn't be more happy, me and my parents have changed property TWICE and both times were very manageable definitely recommend!PositiveResponsiveness, Quality, Professionalism
Dear Ms Santos, We are thrilled to read this review! Thank you for taking the time to leave us 5*s, we take our customer service very seriously so kind words like this mean a great deal. We wish you all the very best for the future. Kind regards Chase Buchanan
5/5
GoogleFantastic experience end to end, clear communication and responsive staff. Pippa was fantastic and made the process so much easier. Would recommend CB to all!
Dear Francis, We are very pleased to hear everything went so smoothly in such challenging times. Thank you for your kind words. Kind regards, Chase Buchanan
4/5
GoogleI received some very good service by Chase Buchanan staff. I find the team friendly and very responsive. We let through them and recommend their service.PositiveResponsiveness, Professionalism
Dear Claire, Thank you for leaving such kind feedback about the lettings team at Chase Buchanan in St Margarets. If you ever need us for Sales or Lettings in the future, you know where we are. Kind regards, Chase Buchanan
5/5
GoogleI would like to make a special shout-out to pippa, who has been incredibly professional, humble and very approachable in helping my partner and I find our dream first home together. Without Pippa’s help and support we wouldn’t have been able to get everything worked out on time, dealt with correctly and ultimately she has kept us up to date and in the know of what’s going on with our current move. Thank you pippa.PositiveProfessionalism
Dear Georgie, We are so happy that Pippa met your expectations! Wishing you all the best in your new home. Chase Buchanan
5/5
GoogleVery smooth service. Purchased my property through Chase Buchanan St Margarets branch. Kim G was responsive throughout and smoothed over a number of potential challenges along the way. Thanks very much!PositiveResponsiveness, Quality, Professionalism
Dear Mr Pickles, Thank you for taking the time out to leave positive feed back for Kim. We hope you have settled into your new home and if you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
