Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleIt was very nice experience dealing with Mr Scott Messeder from Chase Buchanan, professional and expeditious gentleman.PositiveProfessionalism
Dear Jugoslav R, Thank you for taking the time to leave this 5* review for Scott - we really appreciate it! Kind regards Chase Buchanan
4/5
GoogleReally helpful, Scott got us the flat we needed and on the date we needed it!PositiveResponsiveness, Professionalism
Thank you for this review, Gigi. Do let us know if we can help again in future! All the best, Chase Buchanan
5/5
GoogleChase Buchanan and especially Scott made it a very smooth process in finding my new home. Very professional and timely assistance and always a pleasure dealing with them throughout the process.PositiveResponsiveness, Quality, Professionalism
Dear Catherine, Thank you for this 5* review for Scott. We really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI have been renting out a property through chase Buchanan for a number of years and have found them and have found them to very good company do business withPositiveResponsiveness, Professionalism
Dear John, Thank you for this 5* review. We really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleScott, and indeed all the team at CB, have been really helpful and very professional, which is why I have remained loyal and only used them since I first started renting my flat out in 2016. AndyPositiveResponsiveness, Quality, Professionalism, Value
Dear Andy, We really appreciate you taking the time to leave this great review - we take our customer service very seriously, so it is great to hear that we have maintained your loyalty for over 5 years now! Best wishes Chase Buchanan
5/5
GoogleHappy with my experience with Chase Buchanan, in particular with Scott and how he dealt with securing us our new tenancy. ClarePositiveResponsiveness, Quality, Professionalism, Value
Thank you for this 5* review, Clare!
5/5
GoogleMany thanks to Aiden at Chase for dealing with my recent property search so quickly...excellent service well recommended.PositiveResponsiveness, Professionalism
Dear Scott Thank you for leaving feedback about Aiden. We really are grateful for your review and are delighted that you had a positive experience with the team. Kind regards, Chase Buchanan
5/5
GoogleThanks to Jack Spink at Chase Buchanan Twickenham for finding us a good house quickly.PositiveProfessionalism
5/5
GoogleChase Buchanan have helped make a very stressful experience feel less so. Especially Gareth in the St Margaret's branch whose warm nature and honesty was very much appreciated.
Dear Clarissa Thank you for this 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleExcellent service and communication. Thank you Scott (St Margarets branch) and all at Chase Buchanan.PositiveResponsiveness, Quality, Professionalism
Thanks for your 5* review Ruth!
5/5
GoogleOur house purchase was managed by Nick who was helpful, patient and professional throughout. Nick navigated us through the process really smoothly, managing the inevitable 'bumps in the road' along the way. Nick went out of his way to keep us up to date and informed throughout and we appreciated his honesty and straightforwardness which really helped with our planning. Nick went over and above to ensure the process was as stress free as possible.
Dear Barry Thank you for this wonderful 5* review for Nick. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleHave had a really positive experience working with Scott over the past few weeks - professional, responsive and helpful. Would recommend to anyone looking to rent in the area.PositiveResponsiveness, Professionalism
Thank you Gem, we are delighted that you posted a review for Scott. Kind regards, Chase Buchanan
5/5
GoogleVery patient staff and very understanding, the individual (Jack) that dealt with me was very direct, professional and helpful would defiantly recommend!PositiveProfessionalism
Dear Joshua, Thank you for taking the time to leave us this wonderful review. We're pleased to hear that you've received such great service from Jack! Kind regards, Chase Buchanan
5/5
GoogleThe support and guidance Scott Messeder and his team gave was second to none. From the initial contact to renting our future home, the process was simple and hassle free. Thank you
Dear Jonny, Thank you for this wonderful review for Scott and the team! We are thrilled to hear that he has met your expectations. We wish you all the very best and thank you for choosing Chase Buchanan. Kind regards, Chase Buchanan
5/5
GoogleGareth is an absolute star and has been true to his word. He is honest and upfront and has been a pleasure to deal with, going out of his way to ensure that he presented my offer to the landlords in the best light. Thanks Gareth.
Dear Biddy, Thank you for this wonderful 5* review for Gareth. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleVery helpful and professional. Thanks DanielPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave us this 5* review!
5/5
GoogleElliott has been really helpful giving honest advice throughout. My property was re-let efficiently and in line with what I was advised. The service since has been seamlessPositiveResponsiveness, Professionalism
Dear Adam, Thank you very much for your 5* star review, we are delighted to hear that Elliott let your property again and that you found the service so efficient. Kind regards, Chase Buchanan
5/5
GoogleDaniel John’s was excellent and worked very hard without him I could not have achieved my goal of buying a house and selling my flat. Thanks Daniel and the gangPositiveResponsiveness, Quality, Professionalism, Value
Many thanks Rouben, We are delighted that you were impressed with the service from Daniel and that you now have your new home. Kind regards, Chase Buchanan
5/5
GoogleReally fast and professional. I was very impressed by the service and made moving in an enjoyable process.PositiveProfessionalism
Many thanks for your 5* review Christian. Wishing you all the best in your new home. Kind regards, Chase Buchanan
1/5
GoogleRecently finished a purchase with them. And have to admit this is probably the most incompetent agent that I've never see. Would not recommend to sell with this agents tbh, conceited and kept misleading buyer with fault information.NegativeProfessionalism
Good morning E L. We are very confused as to what this 1* review relates to, as we have not had any negative sales/purchases from the Richmond Office? Please do email the Sales Manager, Danny Hicks, on d.hicks@chasebuchanan.london and give him more information to help pinpoint what transaction this relates to, so he can look into this further. If we don't hear from you, we will assume this is a fake review. Kind regards, Chase Buchanan
5/5
GoogleReally wonderful and upbeat staff members who have been very attentive and helpful on our first move!PositiveResponsiveness, Quality, Professionalism
Thank you, we really appreciate your 5* review. Kind regards, Chase Buchanan
5/5
GoogleDealt with Pippa after struggling to find somewhere to live for ages and she was so helpful and on top of things. She worked really hard to keep things moving and finally found somewhere to move in which is great.PositiveResponsiveness, Professionalism
Dear Emma, Thank you very much for your lovely comments for Pippa, we are delighted that you found her so helpful and hope you are enjoying your new home. Best wishes, Chase Buchanan
5/5
GoogleVery responsive and helpful estate agents + managed to find a flat I'm really happy with. Can definitely recommend.PositiveResponsiveness, Professionalism
Thank you Julia, We really appreciate your comments and hope you are enjoying your new home. Best wishes, Chase Buchanan
5/5
GoogleI would highly recommend Chase Buchanan/Milestone Teddington and especially Danielle who was so helpful in selling my propertyPositiveResponsiveness, Professionalism
Thank you for taking the time to leave this review Patsy. You know where to find us if you need anything in future. Kind regards Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
