Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
1,338
Reviews on Google
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
490
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleTop service from Louis. Was a pleasure dealing with him. Highly recommend!!!
Thank you, Hamish! We're thrilled to hear you had a great experience with Louis. Your recommendation means a lot to us, and we look forward to helping you again in the future!
5/5
GoogleThe service was amazing from Pippa and her team, was so grateful and am now so happy with the house I have secured, thanks again!
Thank you, Oscar! We're thrilled to hear you had an amazing experience with Pippa and the team. Congratulations on securing your new home! Your satisfaction means the world to us.
5/5
GoogleThank you to Robyn and all the team at Chase B for helping me find my dream property.
We’re thrilled to hear you had a great experience, Louise! Thank you for trusting us with your property journey!
5/5
GoogleI recently worked with George Burman-James and couldn’t be more impressed with the level of service and seamless experience. Cant fault the interactions - clear, communicative, consistent, thorough and attentive.
Thank you, Veronica! We're thrilled to hear about your positive experience with George. Providing exceptional service is our top priority, and your feedback truly motivates our team. Looking forward to assisting you again in the future!
5/5
GoogleMoving into my first rental apartment in Teddington. Joel Banda from Chase Buchanan has been very helpful in making the adjustment go as smoothly as possible. Joel is very personable and has been there to answer all my queries and streamline the process. Thanks to Joel and Chase Buchanan, I have found the move stressless.
Thank you for your wonderful feedback, Susan! We're thrilled to hear that Joel made your move to your first rental a smooth experience. Our team is dedicated to providing excellent service, and it’s great to know we hit the mark. Wishing you all the best in your new home!
5/5
GoogleThe lettings team at Chase Buchanan were excellent to work with. Lianne & Claudia worked seamlessly together to secure tenants for us. They were very easy to work with being very open & clear in their communication, requirements and …
Thank you for the wonderful review, Grace! We're thrilled to hear about your positive experience with Lianne and Claudia. Their dedication and teamwork truly make a difference. We very much appreciate your recommendation and look forward to continuing to work with you!
5/5
GoogleMany thanks to Stephen for the hard work put into finding a buyer for my property. Have sold 3 flats via auction using Chase Buchanan and Stephen and would thoroughly recommend him
Thank you, Caroline! We're thrilled to hear about your positive experience with Stephen. It's great to know that our team has helped you successfully sell your properties. We appreciate your recommendation and look forward to assisting you in the future!
5/5
GoogleI would like to say how thankful I am to Stephen Southcott for successfully selling our three properties this year, we were so grateful for his support and helpfulness through the whole process. Many thanks Vanessa.
Thank you, Vanessa! We're thrilled to hear about your positive experience with Stephen. Your satisfaction means a lot to us, and we're glad he could assist you in selling your properties. We appreciate your feedback and look forward to serving you again in the future!
5/5
GoogleI am extremely grateful to George for his exceptional dedication and unwavering support throughout my search for a rental property. From the very beginning, he was attentive, professional, and genuinely invested in helping me find the right place. His efforts went well beyond what I ever expected, he was always available to answer questions, offer guidance, and ensure every detail was handled smoothly. George’s commitment, reliability, and willingness to go the extra mile made what could have been a stressful process feel seamless and reassuring. I truly appreciate everything he did and would highly recommend him to anyone looking for outstanding service! Thank you George!
Thank you for your fantastic review, Wayne! We're thrilled to hear about your positive experience with George. His dedication to providing top-notch service is truly commendable. We appreciate your recommendation and wish you all the best in your new rental!
5/5
GoogleRobyn Whitehead Bell made the renting process incredibly smooth and stress-free. She was organised, clear, and supportive throughout, keeping me updated at every stage and responding quickly to any questions. Her professionalism and reliability really stood out, and I would happily recommend Robyn Whitehead Bell to anyone looking to rent in Richmond.
Thank you, Mugsho! We’re thrilled to hear that Robyn provided such a smooth and supportive renting experience. Your recommendation means a lot to us, and we’re proud to have her on our team. If you need anything else, feel free to reach out!
5/5
GoogleWe’ve been extremely happy with the service provided by Sarah Lowis and Chase Buchanan. Having Sarah as our go-to person has given us exactly the continuity, support, and peace of mind we look for as landlords. …
Thank you, Sean! We're thrilled to hear about your positive experience with Sarah and the team. Providing exceptional service and peace of mind for our clients is our top priority. Your recommendation means a lot to us, and we look forward to continuing to support you as landlords!
5/5
GoogleFrom the moment I spoke with Robyn from Lettings, I knew I was in good hands. She combines warmth and professionalism in a way that instantly puts you at ease. She’s a real asset to the team, and I can’t thank her enough for all her help!
Thank you, Hannah! We're thrilled to hear that Robyn made such a positive impact on your experience. Her dedication to providing warm and professional service truly sets her apart. We appreciate your kind words and are here for any future needs!
5/5
GoogleThanks to Robyn from Lettings, she was friendly and reassuring which was a breath of fresh air! She found us a great property that fits all our needs, she was very efficient throughout the whole process.
We’re thrilled to hear about your positive experience with Robyn! It’s wonderful to know you found the perfect property and that she made the process enjoyable. Thank you for sharing your feedback!
5/5
GoogleThank you to George Burman-James, who was an absolute pleasure to work with! From our initial meeting to quickly securing new tenants, he has been fantastic! Extremely efficient, professional, and with excellent communication throughout. Highly recommended!
We’re thrilled to hear about your positive experience with George! Our team takes pride in providing efficient and professional service, and it’s wonderful to know that we met your expectations. Thank you for your kind words and recommendation!
5/5
GoogleSpecial thanks to Robyn in lettings for being so helpful, friendly and efficient. She made a real effort for us
Thanks for the fantastic feedback, Ben! We’re thrilled to hear that Robyn provided such helpful and friendly service. Our team strives to make the lettings process seamless, and it’s great to know we met your expectations!
5/5
GoogleI had a great experience finding a rental property with the help of Robyn at Chase Buchanan Richmond. She is truly genuine, incredibly supportive, and made the whole process feel effortless. Thanks to her guidance and hard work, I’m now in a place that suits me perfectly. I’d happily recommend Robyn to any tenant searching in the area.
Thank you, Laura! We’re thrilled to hear about your positive experience with Robyn. It’s wonderful to know she made your rental search effortless and supportive. Your recommendation means a lot to us, and we wish you all the best in your new home!
5/5
GoogleAs a first time landlord I was extremely grateful for the calm professionalism and high level of service I received from both Sarah and Louis at CB. They were always supportive, encouraging and reliable and helped me find my way to a successful outcome.
Thank you, Sally! We're thrilled to hear about your positive experience with Sarah and Louis. Our team is dedicated to providing exceptional service, especially for first-time landlords. Your success is our priority, and we appreciate your trust in us. Best of luck with your new venture!
5/5
GoogleMark, Mathew and Sam were brilliant help with the sale of my mums bungalow in bath and nothing was too much trouble. I highly recommend them. The service was excellent, really warming and friendly. Very professional. Vicki
Thank you for your wonderful feedback, Rebecca! We're thrilled to hear that Mark, Mathew, and Sam provided you with excellent service during the sale. Your recommendation means a lot to us, and we’re glad you felt supported throughout the process. Looking forward to serving you again in the future!
5/5
GoogleAmazing service from Louis and the team. He went above and beyond for us, and we’re very happy with our new property. Can’t wait to move in - thank you!
Thank you, Jessica! We're thrilled to hear that Louis and the team exceeded your expectations. Your excitement about your new property means a lot to us. Wishing you all the best as you prepare to move in!
5/5
GoogleGreat people, great service!
Thank you, Leandro! We're thrilled to hear you had a positive experience with our team. Providing excellent service is our top priority, and your kind words motivate us to keep striving for the best!
5/5
GoogleWe recently bought our property through Chase Buchanan, Richmond, and we couldn’t be happier with the experience. Daniel Johns and Morgan Senior were exceptional; always professional, patient, and responsive. Their guidance and support made the process smooth and stress-free, and they went above and beyond to ensure everything ran seamlessly. We highly recommend them to anyone looking to buy a property in the area.
Thank you, Erika! We're thrilled to hear about your positive experience with Daniel and Morgan. It's great to know their support made your property purchase smooth and stress-free. Your recommendation means a lot to us!
5/5
GoogleVery strongly recommend. Daniel Johns & Anna Poghosyan at Chase Buchanan, Richmond were absolutely fantastic from start to finish. We bought with the team over 7 years ago and have now sold with them! They worked tirelessly, great at not only getting a buyer but also helping throughout the transaction. Daniel has such a winning and positive attitude. Even my dad who is a retired City property solicitor said he was impressed!
Thank you, Douglas! We're thrilled to hear about your positive experience with Daniel and Anna. It's wonderful to know they made such an impact during both your buying and selling journey. Your recommendation means a lot to us!
5/5
GoogleFrom start to finish, Robyn was an absolute star in helping me find my new home. She didn’t just send me listings, she really listened to what I was looking for and somehow managed to find places that fit perfectly. What really stood out was her communication. She was always quick to reply, kept me updated every step of the way, and explained everything clearly so I always knew what was happening. It never felt like just a transaction, she genuinely cared that I ended up somewhere I’d be happy.
Thank you for your wonderful feedback, Adam! We're thrilled to hear that Robyn made your home search such a positive experience. Her dedication to understanding clients' needs is truly what sets us apart. Enjoy your new home!
5/5
GoogleLetting agreed by Louis at Chase Buchanan St Margarets. Throughout the process he has been professional, accommodating to requests and prompt in reply with answers to all questions. I would recommended as a tenant.
Thank you, Karen! We’re thrilled to hear about your positive experience with Louis. Our team strives to provide excellent service, and your recommendation means a lot to us. If you need anything else, feel free to reach out!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
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