Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,829 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

490

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

5/5

Google

I highly recommend signing up to register your interest with Chase Buchanan if you’re looking for a property to rent in the Richmond Borough. With the current housing market it’s been very difficult for us to view houses as we don’t live in London, so by having the open housing option it allowed us to book time off work to come down and not worry about a house going before we’ve had time to view it. Gareth Vaughan has been very helpful, has answered all ours queries and has made securing a property a lot easier. He’s been willing to shift timings for us as it’s been difficult for us to pop into the office with living 2 hours away. If you’re looking for a property I can recommend using Gareth and his team.

Amy · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Amy, Thank you for your lovely review for Gareth, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

My family chose Chase Buchanan to help us with the sale of our house over many local estate agents for a number of reasons: local knowledge, attractive sale fees we negotiated, but mainly, instant personal connection and understanding with sales staff. Not only we got an excellent reliable buyer, achieved a full asking price for our house, but also we received great advise on the sale and purchase as well. The deal went through smoothly, despite being a chain sale involving three parties and our purchase we exchanged and completed within 3 months. Nick from Chase Buchanan constantly was on the case, expecting documents, coordinating solicitors, buyers and sellers, advising on many issues eg professional cleaning, moving companies etc. Thanks to Nick, Kim and Sophie have sold and moved hassle free and are happy in our new home. Happy Family, East Twickenham PositiveResponsiveness, Quality, Professionalism, Value

Namig · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

Excellent service from the Lettings team. At the time we were looking, the market was such that properties were going fast and for well beyond their asking price, leading to bidding wars on every place we viewed. Despite this level of stress, Scott and the Lettings team were calm, professional and most of all provided reassuring guidance throughout the process. This ultimately led to us securing a property that was ideal for our needs. The online process for references and signing the agreement was quick and effortless. Even when the paperwork was being held up by Landlord's signatures the Chase team were happy to follow-up to ensure completion.

Richard · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Richard, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! Wishing you all the best in your new home! Kindest regards, Chase Buchanan

5/5

Google

Exceptional Service from Chase Buchanan . Pippa Stafford worked tirelessly for my boyfriend and I to find an excellent rental property with a tight deadline! Would highly recommend for anyone. Friendly and approachable agents that respond quickly and with no hassle ! Thank you Chase Buchanan :)

Amy · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Amy, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

Having been hunting for a house for almost 5 months there has been only one constant throughout and that is Chase Buchanan, we had spoken to all the lettings agencies in London and none and no one gave us the exceptional service that Chase Buchanan They made sure we had regular updates on any availability, understood and looked for exactly what we needed and didn’t give up even when it seemed a lost cause, They also called regularly to check up on what we were thinking and to let us know they was still on the lookout, honestly it’s very rare you genuinely get someone who goes above and beyond in any field and at times it felt we were getting preferential treatment. In the end it seems Chase Buchanan has found us the perfect place, in the perfect location, with all of our requirements, can’t wait to move! A genuine thank you to Chase Buchanan team just doesn’t feel like enough! 100% would recommend Chase Buchanan team to a friend!

Mohamed · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Mohamed, Thank you for your lovely review for our St Margarets Lettings team, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

Simply the fact that Chase Buchanan is one of the best in St Margarets. We were so stressful to search for the property to rent. Lucky that with the help from Ms. Pippa Stafford, who really know our requirement and help us to find the right property efficiently and effectively. Highly recommended!!

Web · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Web, Thank you for your lovely review for Pippa, they will be thrilled to read this! We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

We received a fantastic service from the Chase Buchanan team and I highly recommend getting in touch with them. Pippa Stafford communicated with us every step of the way and the whole process was both professional and straight forward. We are extremely happy with how things have gone.

Scott · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Scott, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

5/5

Google

I can not recommend the Chase Buchanan St Margaret’s office enough. Pippa Stafford went above and beyond to assist my husband and I in finding a rental. She worked with our family member in the area to arrange viewings as we were not in London and constantly kept in touch with us about listings. The after service with referencing and contracts has also been a quick, seamless process and we are very happy to be working with Chase Buchanan for our rental

Lyndie · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Lyndie, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

Very positive experience with Chase Buchanan's letting service. Pippa was very helpful, always replied quickly to any questions along the way, and she and her colleague Chloe made the whole process from viewing to signing the tenancy, getting Inventory done etc very smooth and efficient.

Angelika · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

I highly recommend to register with Chase Buchanan if you are looking to rent a property in St. Margaret’s. We managed to find a property in this area with Chase Buchanan support during stressful relocation with family from abroad to London. By not being experienced with the UK property market, Pippa Stafford was very helpful. She patiently responded to all our queries and help us to secure the property in this fast moving market. The online process for references and signing the agreement was quick and easy to manage. I would like to recommend Chase Buchanan and Pippa Stafford if you are looking for a property in St. Margaret’s.

Tijana · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Dear Tijana, Thank you for this wonderful 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan

5/5

Google

The best experience with letting services I've ever had! Very professional, huge experience of the local market and very responsive.... all you need to find the perfect home. BIG thanks to Pippa Stafford, who truly deserves 6 stars! She guided us through the stormy market and were able to find a house that matches our expectations and reality. Highly recommended and I will come back to Chase Buchanan team in the future again!

M · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan

5/5

Google

The lettings agents at Chase-Buchanan St Margaret’s are friendly, patient, and very helpful. In a terrible market for renters, they found a number of appropriate houses for us, and never gave up. We will be living in a fabulous place this year because of Scott and the other agents at Chase Buchanan St Margaret’s. We can’t thank them enough!PositiveResponsiveness, Quality, Professionalism

M.E · 24 October 2022 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Thank you for this 5* review for the St Margarets Office. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan

4/5

Google

Rating only, no written review.

Rider · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear Rider 59, Thank you for leaving a 4 star review on our website. I'm sorry that I don't recognise your name but i hope that you remain happy with our service. Kind regards Mark Ward

5/5

Google

Excellent service and Mark is very helpful

SM · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear Leroy, Thank you for taking the time to leave this review. I will pass on your positive comments to my staff and also thank you for you kind words. Kind regards Mark Ward

1/5

Google

Apauling service once you hve moved out. Moved out over 4 weeks ago , and still do not have my desposit back, plus a overpayment I made to them, despite promises from them every 3 days.

Paul · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear Paul. Thank you for taking the time to leave a review. As I believe you are aware, we have just changed over to a new system, which has delayed the return of your deposit. The deposit will be repaid in full as you left the property in great condition. Thank you. The accounts department are aware of your overpayment. Please make sure that you cancel your standing order, so this does not happen again. We are chasing when the payment will be sent to you. I wish you the very best for the future. Kind regards Mark Ward

5/5

Google

I am a relocation agent who mainly deals in London, however I recently had a search in the Plymouth area. I spoken with a large number of agents for this search, Seamus McCoy was by far the most proactive and response agent to deal with. Unfortunatley we did not conclude a deal together with the client but I would have no hesitation in recommending Seamus to anyone looking to rent a property or relocation agents looking for assistance for searches in that area.PositiveResponsiveness, Professionalism

James · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear James. Thank you for leaving a positive review regarding the service you received by Seamus. Its a shame that we were unable to find you a suitable property this time. Please do get back in contact should you need any further assistance. Regards Mark Ward

5/5

Google

By far the best estate agents we've dealt with. They were quick to get things moving and were so so helpful. A really great company run by friendly people who I would recommend to anyone.

Phoebe · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Hi Phoebe, Thank you for your wonderful review. It has been a pleasure assisting you all with your move. I hope you settle in well at the property and enjoy the roof terrace!!!. Regards Mark Ward.

5/5

Google

I rented a flat on the Hoe for 5+ years, Mark and the team handled any queries and maintenance issues promptly and efficiently, compared with some letting agents in Plymouth. They were also flexible with dates when I was moving out into my first home, as I wasn't sure the exact day I would receive the keys. I would recommend them to anyone looking for a property, it was a pleasant experience.

Pabz · 24 October 2022 · Chase Buchanan Plymouth

5/5

Google

Amazing lettings agency! Moved to the UK in 2019 and after less than 6 month we wanted to move to a house. No agency would accept foreigners with less than 6 months residency but they did! They jumped through so many hoops to help us, even managed to move us at the beginning of the pandemic. We lived there for 2 and a half years and had it not been necessary for us to move due to a family matter we would have stayed there for many years to come! Great help and amazing agency all together!

Matei · 24 October 2022 · Chase Buchanan Plymouth

Agent replied · 23 October 2024

Dear Matei. Thank you for leaving a wonderful review. It has been a pleasure dealing with you and your family. I wish you all the very best for the future. Kind regards Mark Ward

5/5

Google

Excellent service - recommend using them. Managed to get our sale over the line in Richmond - great knowledge and professionalPositiveResponsiveness, Quality, Professionalism

Sophie · 25 August 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

We are very glad you were happy with the service our Richmond Office provided! Please do let us know if you need anything in future. Kind regards Chase Buchanan

5/5

Google

Thank you very much for your help Charley Hamilton. You’ve been very helpful finding me the flat so quick. I will recommend the agency and you anytime I will have the opportunity. Many thanks, Kind Regards, DumitruPositiveProfessionalism

Dumitru · 25 August 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Dumitru, Thank you very much for your 5* review. We appreciate you taking the time to advise us of your positive experience. Kind regards Chase Buchanan

5/5

Google

So far the best estate agency that I ever used. Very responsive, organised and staff very friendly and very helpful. They make moving very easy and quick. Specially big thanks to the agent Pippa. Super nice lady!!PositiveResponsiveness, Professionalism

Anna · 25 August 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Anna, Thanks for leaving us such a wonderful review. We are thrilled that you had a positive experience with our Pippa. So, thank you for your kind words and we wish you all the best in your new home. Best wishes, Chase Buchanan

5/5

Google

Moving to the Uk from abroad has proved a challenge as its not always easy to comply with all the standard UK requirements. Pippa Stafford was excellent in supporting us throughout the leasing process which took a lot of the stress and worry out of what would normally be a highly stressful process. Her professionalism , generosity with her time and timely responses and calm disposition where above and beyond her job description and I would highly recommend her services.PositiveResponsiveness, Professionalism

Georgia · 25 August 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Dear Georgia, Thanks for leaving us such a wonderful review. We are thrilled that you had a positive experience with our Pippa. So, thank you for your kind words and we wish you all the best in your new home. Best wishes, Chase Buchanan

5/5

Google

I had an amazing experience with Chase Buchanan. Their colleague Pippa was fantastic at helping me to find a property. She listened to what I wanted, we discussed at length the type of property I needed and took the time to get to know me as a person. Every property that she showed me ticked every box! I am so happy with my property and could not recommend Pippa enough!PositiveResponsiveness, Quality, Professionalism, Value

Jenna · 25 August 2022 · Chase Buchanan Richmond

Agent replied · 12 June 2024

Hi Jenna, Many thanks for your wonderful comments, we are delighted that you found Pippa so helpful! Thanks for your recommendation too! Kind regards, Chase Buchanan

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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