Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,334 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
We are sorry to see that you have given a 1* star rating and we would welcome the opportunity to discuss this further to try to resolve this. Please contact me on 020 8744 2111 or at a.lynch@chasebuchanan.london Kind regards, Aiden Lynch Area Lettings Manager
5/5
GoogleGreat service as always from the team. Friendly and professional.
Many thanks for your 5* review Sophie! Kind regards, Chase Buchanan
5/5
GoogleI could not be happier about the service I received as it was professional and friendly as well.
Many thanks for your 5* review Bilgehan. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleNaj was brilliant and kept things moving along nicely!
Many thanks for your 5* review Jay. Wishing you all the best! Kind regards, Chase Buchanan
1/5
GoogleChase fake adverts with Chase Buchanan... more fiction and fantasy than Disney.
5/5
GoogleVery happy with the service I received from the rentals team during the application and move in process.
Many thanks for your 5* review Luke. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleGreat service - Jennifer has been really helpful & patient throughout. Highly recommend!
Dear Hal Thank you for your lovely review for Jennifer, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleExcellent service received from the lettings team Jenna and Lianne, highly recommended! Great communication, professional and very friendly! Thank you!
Dear Millie, Thank you for your lovely review for Lianne and Jenna , they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleHave just dealt with Chase Buchanan. Georgina was a star, going above and beyond to provide a great service. Thank you!
Dear John, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleChase were consistently friendly, professional, available, and reliable. Highly recommend them if you are looking to let property in the area.
Dear Neil, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! We really appreciate your kind words and recommendation. Thank you! Kind regards, Chase Buchanan
5/5
GoogleProviding better quality of service to us has been number one in our heart.. Jennifer Never grow weary in well-doing, for in due season you shall reap.
Many thanks for your 5* review Edd. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleAs a buyer you don’t get to chose the estate agents - but Chase Buchanan Teddington we’re fantastic, especially Danielle who really helped ensure a smooth process
Dear Tynan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleIt's no exaggeration to say that without Naj's help we would not be moving to our wonderful new home in Teddington. Throughout the process Naj was proactive, professional, responsive, helpful, thorough, punctual and quite simply a pleasure to work with. She did everything to the letter with friendliness and warmth. To put it simply, Naj was a dream to work with from start to finish. What more could you ask for?
Dear Stuart, Thank you for this wonderful 5* review for Naj. We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleEllie, has been very helpful in securing our property search, highly recommend using chase buchanan. We have always had emails and phone calls received with professionalism and care.
Dear Maya, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleA special thank you to Adele Basma of Chase Buchanan for your tireless energy and commitment in guiding us through our recent property transaction in Richmond, appreciated!
Many thanks for your 5* review Orlando. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleAbsolutely delighted with Georgina and the whole team has been faultless and professional. We had a poor experience with another local agent however Chase Buchanan saved the day.
Dear Dan, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI can’t recommend Chase Buchanan enough! Georgina has been more then helpful in finding our new home and we can’t thank her enough, her and the team have been very professional and responsive at all times when needed.
Dear Craig, Thank you for your lovely review for Georgina, they will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleWe had a great experience buying a house through Chase Buchanan. Naj was flexible, very responsive, helpful and also lovely to deal with, especially when we hit a few bumps due to issues further down the chain.
Dear Louise, Thank you for your lovely review for Naj, they will be thrilled to read this! Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience. Kind regards, Chase Buchanan
5/5
GoogleRecently, I have rented a property through Chase Buchanan. I received excellent service throughout from Courtney, and she was very helpful when answering any questions I had about the property. I would definitely recommend Courtney and Chase Buchanan to anyone interested in renting a property.
Dear Sophie, Thank you for your lovely review for Courtney, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleGeorgina is a super lettings agent, so knowledgable and willing to help, and really reassured us about the next steps and what we needed to do. Moving can be super stressful and it felt like with Georgina on our team we had someone in our corner helping us! Top marks!
Dear Caroline, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleEveryone at Chase Buchanan has been so helpful with the purchase of our new home, especially Danielle who has made the whole process run smoothly . We would definitely recommend them.
Dear Clare, Thank you for your lovely review for Danielle, she will be thrilled to read this. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience. Thank you for your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleWe had an excellent experience with Chase Buchanan in Teddington who handled the sale of our long-standing family home. They were patient, supportive and efficient and worked for our benefit throughout the process. Thank you!
Dear Caroline, Thank you for this wonderful 5* review for our Teddington Sales Office. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleMany thanks to Lucy and the team at Chase Buchanan. Lucy recently helped us to push through our purchase against really tight deadlines. Communication was great throughout the process and we got regular progress updates from Lucy. Thanks once again for your great support.
Dear Greg, Thank you for this wonderful 5* review for Lucy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
Googlei previously rented a property through Chase Buchanan, our agent Courtney was amazing. she went above and beyond to answer all questions i had and any queries. she was very professional throughout and i would highly recommend her.
Dear Danny, Thank you for your lovely review for Courtney, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
