Trusted Agent profile · Middlesex
★★★★★
1,831 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,831 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleExcellent experience with Pippa at Chase Buchanan. Whole process with very smooth with no issues at all. Highly recommended
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleAmazing staff, Nathan was very helpful during the renting process
Hi Serban, Thank you for the lovely review. We are glad Nathan was helpful during your renting process. Best wishes for 2024! Chase Buchanan
5/5
GoogleAdam has helped our family find a new home, we’re very pleased with the help he’s provided
Many thanks for your 5* review Frshta. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleVery professional staff and helpful information about properties.
Many thanks for your 5* review Jorge. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleWe recently moved into a property managed by Chase Buchanan Sales & Letting, Twickenham. The service was exemplary. Any issue that arose was dealt with immediately, and in a friendly manner. Nothing was too much trouble. We can't praise the letting and management team highly enough. We highly recommend them! Sincerely, John Smallcombe
Hi John, Thank you for the great review! We are so glad you received such a great service and would recommend us! Thank you for the support. All the best. Chase Buchanan
5/5
GooglePippa and the team at Chase Buchanan have been so friendly, professional and efficient. From answering all of our questions at the viewing to helping us with all queries on the phone and getting the contract and checks sorted smoothly and quickly, every stage of our journey has been quick and easy, leaving more time for excitement about moving in! Couldn’t recommend Pippa highly enough, leaps and bounds ahead of other estate agent I’ve dealt with before and so kind!
Hi Annalise, Thank you for taking the time to write such a lovely review. Pippa and the team will be delighted with your kind words, we are so happy they were do helpful and made everything easier for you. Thank you for your support! Best WIshes Chase Buchanan
5/5
GoogleAyesha has been great with my property search.
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. 🌟 Kindest regards, Chase Buchanan
5/5
GoogleAyesha was great in helping me find a one bed flat. She was very informative and answered all my queries. Highly recommend her and the company.
Dear Abdur, We greatly appreciate your positive feedback. Thank you for choosing Chase Buchanan Richmond, and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleFrom start to finish, Adele has been supportive, knowledgeable and compassionate. She helped us with our search and throughout the entire buying process; we are really grateful to have had her helping us and keeping us updated - a true, friendly professional - we would recommend her to anyone! Thank you, Adele!
Hi Alice, Thank you for taking the time to write such a great review! Its so good to hear how supportive and helpful Adele has been during your buying process. Wishing you a great 2024! Chase Buchanan
5/5
GoogleIt was a real delight dealing with Karen when we were buying recently in Teddington. A good listener who made sure that she understood our objectives and motivations and never tried to shovel everything/anything at us. During the transaction process she was very proactive by helping to push things along and solve issues as they arose. The rest of the team were also cut from the same cloth. Thank you to all!
Hi Jeremy, Thank you for taking the time to write a great review. We are glad Karen was proactive and solved any issues during your buying process. We hope you love your new house! Best Wishes Chase Buchanan
5/5
GoogleI just rented a place and it was very easy and smooth! Thank you guys again.
Many thanks for your 5* review Egemen. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleIn a stressful market, everyone I’ve dealt with in the lettings team has been great, so helpful and patient. Big thanks to Joel and Pippa
Dear Daniel, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GooglePippa was fantastic from accomodating viewing times to the knowledge of the area and property. She was always happy to answer any further questions and guided us to give the best offer and it meant we had a rental property secured within a week.
Hi Susie, Thank you for the great feedback. It's great to hear Pippa was happy to answer your questions and be so helpful. All the best Chase Buchanan
5/5
GoogleFab service from Jenna. She found me a property before it went on the market. Thank you!
Hi Katie, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleOutstanding customer service, young chap in there named Joel was really helpful and chatty.
Dear Jake, We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleJoel provided me with an amazing service and all around great experience, top man.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleJoel has provided excellent service and was really helpful in helping me find my first home
Dear Gavin, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHighly recommended, very helpful. We really enjoyed working with Adele and Karen.
Dear Eli, We greatly appreciate your positive feedback. Thank you for choosing [Your Business Name], and we look forward to serving you again in the future. Kindest regards, Chase Buchanan
5/5
GoogleCouldn't be anymore impressed with Joel lettings. Impeccable customer service from start to finish. Would highly recommend.
Dear Pascale , Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleA big thank you to the Teddington lettings team for finding my perfect rental. Extremely professional and couldn’t have been more helpful!
Dear Lauren, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleJoel provided me with a brilliant service when looking for my first home and i would highly recommend this member of staff for anyone looking for a house
Hi Dean, Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
5/5
GoogleProfessional, patient and courteous at all times. I was particularly impressed that they worked hard to meet the needs of both the vendor and the purchaser. Highly recommended.
Dear Matthew, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleWe would like to thank the entire Chase Buchanan family, especially Jenna, for supporting us in our home rental process.
Thank you for your kind words! We're delighted you had a great experience with us. We appreciate your support and hope to see you again soon. Kindest regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond has the most, with 855 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 855.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
