Trusted Agent profile · Middlesex
★★★★★
1,831 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,831 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleReally helpful in helping my family find a property to rent, quick and responsive and great communication!
Hi Karl, Thank you for the great review. Its great you received alot of help in finding a property to rent. We hope you love your new home. Best wishes Chase Buchanan
5/5
GoogleDespite the stress of moving house, Jenna did a excellent job, we have been very well looked after and informed at all stages. Thank you Jenna!!!
Hi Stephanie, Thank you for the review and sharing your experience with Jenna. We are so glad Jenna looked after you throughout the process. Best wishes Chase Buchanan
5/5
GoogleChase Buchanan provided exceptional assistance in my house hunting and letting process. Specifically Joel Kramer’s expertise and dedication made the entire experience smooth and stress-free.
Hi Arpan, Thank you for the great review and sharing your experience with Joel, its great to hear he made the process smooth and stress-free. All the best Chase Buchanan
5/5
GoogleJenna, has been fantastic and a real credit to the agency. She's been helpful and informative and not pushy unlike many estate agents in the area who approach everything as a hard sell. very helpful at every stage. Thank you!
Hi Chris & Laura, Thank you for sharing your experience with Jenna. We are glad she's been so helpful and informative. Best Wishes Chase Buchanan
5/5
GoogleThanks a lot to Joel and the team for helping us rent our flat in Teddington. He was very helpful throughout the entire process and always on hand to answer all our questions quickly. We would highly recommend them if you are looking to rent a property in the area.
Hi Sezgi, Thank you for sharing your experience with Joel. Its great to hear he was so helpful throughout the process. Best wishes Chase Buchanan
5/5
GoogleJenna at the Teddington branch has been an absolute superstar with our new home. Professional, reliable and went the extra mile for us, we really appreciate your hard work. Thanks so much Jenna!
Hi Penny, Thank you for sharing your experience on how professional and reliable Jenna was. We really appreciate the kind words and support. All the best. Chase Buchanan
5/5
GoogleJoel was very professional and very attentive while I was looking for my next home. I have never experienced such competent and excellent attention when working with estate agents in the past. Joel has a wonderful work ethic and I am so grateful for all of his support during this time.
Hi KC, Thank you for taking the time to write a review regarding Joels professionalism and how attentive he was while looking for your next home. We hope you found your dream home. Best Wishes Chase Buchanan
5/5
GoogleFTB here. David Casey has been an absolute gem. He Helped me through the whole process. Thank you very much :).
Many thanks for your 5* review Pasquale. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleVitaly was very helpful throughout my buying process.
5/5
GoogleWe have had excellent service from Joel Kramer in organising our forthcoming rental. He has been efficient, communicative and responsive in all our dealings with him - excellent service.
Dear Neil, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleGreat agents and super smooth process with Pippa, got us a fab property and sorted all our questions quickly
Many thanks for your 5* review Camilla. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleJoel has gone above and beyond to help me secure a fantastic property in St Margaret's - Highly recommended the service Joel and the team have provided.
Dear George, Thank you for your lovely review for Joel, he will be thrilled to read this! We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
Google5 Stars - What would St Margaret's do without Chase Buchanan Estate agents? We have just secured a beautiful property with the help of Joel from the Lettings department. Joel has made us feel comfortable and stress free during the process of securing a rental property in this tough market. Many thanks to Joel and the Lettings team!
Dear Alison, Thank you for this wonderful 5* review for Joel. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleThank you so much Pip for helping with my property search, you was great and very professional! Would always recommend.
Dear Stuart, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff. We really appreciate your kind words and recommendation! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI highly recommend Chase Buchanan, Pippa in special has been really helpful throughout our renting process.
Many thanks for your 5* review Livia. We really appreciate your kind words and recommendation. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleBrilliant service, Pippa was exceptional and kept me informed all throughout the rental process. Would highly recommend to anybody else.
Dear Gen, Thank you for your lovely review for Pippa she will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleMassive thanks to Joel from St Margaret's. Couldn't have asked for a better service.
Many thanks for your 5* review Richard. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleA very professional Lettings team who are great to work with, I highly recommended them. They offer an excellent service and found great tenants for my property.
Dear Karen We really appreciate your kind words and recommendation! We are always so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff - Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleExcellent service, always friendly and constructive. I would definitely recommend them.
Dear Keith, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI have been letting property with Chase for over 10 years. The service is attentive and I have built a great working relationship with the team. Thank you
Dear Amy, Thank you for your lovely review for our St Margets office, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleProfessional and helpful.
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleI highly recommend Chase Buchanan, our agent Pippa was extremely helpful and it has been a very smooth and stress free experience!
Dear Isaac, Thank you for your lovely review for Pippa, she will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
4/5
GoogleVery welcoming and friendly staff. Appreciate the time in which they helped me nail down the property I wanted.
Many thanks for your 5* review Dwain. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleHad some general questions and Pippa was extremely helpful and welcoming
Dear Sanam, Thank you for your lovely review for Roman, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Richmond has the most, with 855 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 855.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
