Trusted Agent profile · Middlesex
★★★★★
1,850 reviews across 6 offices and 2 platforms
Chase Buchanan has six offices, in Richmond upon Thames, Richmond, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,850 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
Showing 1,353 reviews on Google only. Show every review
5/5
GoogleGeorge and Chelsea at Chase Buchanan Richmond provided excellent service. Their knowledge and teamwork helped us find the perfect home quickly. A wonderful duo to work with!
Hi Raluca, Thank you for the great review and sharing your experience with George and Chelsea. Its great to hear they found you the perfect home so quickly. We appreciate your support and hope you love your new home. Best Wishes Chase Buchanan
5/5
GoogleAs a foreigner who wasn't familiar with the process, Joel's quick responses were really helpful and appreciated. It was a great experience meeting such a kind agent.
Hi Sookhyun, Thank you for taking the time to write a great review!! We are so glad Joel was helpful with his responses and mad it a great experience for you. We wish you all the best. Chase Buchanan
5/5
GoogleAn excellent service once again from Chase Buchanan. I used the Twickenham office for my last property, and had an even better experience this time around with the Teddington branch. So helpful and friendly and made sure everything went through smoothly. Thanks again Chase!
Hi Benjamin, Thank you for taking the time to write a great review. We are so glad the team were so helpful and friendly. We appreciate the support and wish you all the best. Chase Buchanan
5/5
GoogleHighly recommend George and Chelsea for anyone looking to rent in Richmond! From first enquiring, to moving in, the service was fantastic. Thank you both!
Hi Libby, Thank you for taking the time to write a great review. We are glad you received such a great service from George and Chelsea. Best Wishes Chase Buchanan
5/5
GoogleWorking with George was a pleasure! He was always quick to respond and kept us well-informed throughout the lettings process. His communication skills are exceptional. Thank you, George!
HI Chatterbox Podcast. Thank you for sharing your experience with George and your kind words. We are glad he communicated well and kept you informed. Thank you for your support. Best Wishes Chasse Buchanan
5/5
GoogleI highly recommend George to any landlord looking for an excellent service and results! Very professional and very polite 5 stars!
Hi Harriet. Thank you for the great review. We are thrilled you would recommend George and appreciate the 5 stars. Best Wishes Chase Buchanan
5/5
GoogleAmazing, thank you to Adam and team!
Hi Ciarra, Thank you for the great review, we appreciate the support. Best Wishes Chase Buchanan
5/5
GoogleDaniel Johns helped me find and purchase a fabulous home in my desired location ticking all of the boxes on my long list of features. His connections also helped me sift through the list of services needed too. First class service in a very tough and competitive Richmond market.
Hi Loriene, Thank you for taking the time to write a great review and sharing your experience with Daniel. We are glad you received first class service. We appreciate the support. Best Wishes Chase Buchanan
3/5
GoogleRating only, no written review.
Dear Shan, Thank you for your kind words about Danielle. We are happy that she exceeded expectations as this is what we always aim to do. If you ever need us for Sales or Lettings in the future, please do not hesitate to contact us, you know where we are. Kindest regards, Chase Buchanan
5/5
GoogleI had an excellent experience with the Rental Team from start to finish. As someone new to the country, I had many questions, and the team was incredibly patient and helpful throughout the entire process. Their clear communication and dedication made the journey smooth and stress-free, ending in a successful contract signing. I highly recommend their services to anyone seeking professional and reliable real estate assistance. Thanks, Pippa & the team!
Hi Can, Thank you for taking the time to write a great review! We are so glad the team were so helpful and clear on communication as someone who is new to the country. We appreciate your support and wish you all the best. Kind regards Chase Buchanan
5/5
GoogleJoel at Chase Buchanan was amazing very responsive and informative. Sign up process was simple and easy. Highly recommended.
Hi Matt, Thank you for writing a great review. We are so glad Joel was responsive and informative. We appreciate the support and wish you all the best. Kind regards Chase Buchanan
5/5
GoogleJoel has been helpful and accommodating. We are really happy with the apartment we found. Brilliant.
Hi Lau, Thank you for taking the time to write a great review and share your experience with Joel. Its great to hear how accommodating and helpful he was. We wish you all the best. Chase Buchanan
5/5
GoogleFantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, Thank you for the great review and taking the time to share your experience. We are so glad George was very responsive and helpful. Thank you for the support. Best Wishes Chase Buchanan
5/5
GoogleDaniel Johns helped me find and purchase a fabulous home in my desired location ticking all of the boxes on my long list of features. His connections also helped me sift through the list of services needed too. First class service in a very tough and competitive Richmond market.
Hi Loriene, Thank you for taking the time to write a great review and sharing your experience with Daniel. We are glad you received first class service. We appreciate the support. Best Wishes Chase Buchanan
5/5
GoogleJoel was very professional when showing us around, and through the whole process
Hi James, Thank you for the great review. We are glad Joel was so professional throughout the whole process. Should you require any further assistance, we will be happy to help. Best Wishes Chase Buchanan
5/5
GoogleGreat service! Joel and his team have been very welcoming and helpful throughout the whole process. Highly recommended :)
Hi Connor, Thank you for taking the time to write a review. We are glad Joel and the team were welcoming and helpful throughout the process. Thank you for the support and all the best. Chase Buchanan
5/5
GoogleHave dealt with Joel personally and Lianne over the telephone and they are both very pleasant and helpful. Joel was very patient with me through the viewing process and tried to guide me through the procedure. I am very grateful for his help and would be happy to deal with him in the future.
Hi Yvonne, Thank you for taking the time to write a great review. Its so good to hear how helpful and patient Joel and Lianne were. We really appreciate the support. Best wishes Chase Buchanan
5/5
GoogleI have both purchased and sold four properties through Chase Buchanan and until very recently also rented a flat via their services. Since 1996 I have called upon their knowledge and expertise and at no time been disappointed. I have dealt with the Twickenham, Hampton Hill and Teddington offices and have always found them helpful, professional, courteous , but also retaining a sense of both calmness and humour throughout what is often a stressful time . Only once did I use local "competitor" and soon regretted it. Chase Buchanan offer an excellent and well informed service. Tom Fleming
Hi Thomas, Thank you for taking the time to write a review and sharing your experience with Chase Buchanan. We are so happy and grateful for your continued support as a loyal customer. Thank you and best wishes. Chase Buchanan
5/5
GoogleCandace from the Twickenham branch was brilliant to work with. She knew what we were looking for and her manner and support was very much appreciated
Hi Kulbir, thank you for taking the time to leave a review. It appears you have left this on the wrong Google page but we will be sure to pass your compliments on to Candace in our Twickenham office. Wishing you all the best!
5/5
Google"Exceptional service from this estate agent! From start to finish, they made the process of buying a home smooth and stress-free. The agent was knowledgeable, professional, and always available to address any questions or concerns. They truly went above and beyond to help us find our dream home. I highly recommend this estate agent to anyone looking to buy or sell a property. 5 stars all the way!"
Hey, Thank you for taking the time to write a great review and sharing your experience. We are so glad the process was smooth and stress-free, we really appreciate the lovely feedback. Best Wishes Chase Buchanan
1/5
GoogleThis letting agency is a joke they arrange a inspection one minute then section21 the next as the landlords haven't a clue what they want and this agent will keep phoning if you give them your number avoid at all costs
Hi Alan, we're sorry to see you have left this rating and are aware that you have already been in contact with our Property Management team. If there is anything further you would like to discuss, please do let us know.
1/5
GoogleBEWARE, renters! The agent, Jack in St. Margarets lied to me at the showing of the flat. I am amending my previous 5-star review to reflect the reality that ensued after what I thought was a positive experience. The agent, Jack, sold the rental as "no electric bills", along with other conditions on the flat. Upon my first electric bill, I called their office to inquire, and Trish was curt and abrasive in telling me that it's my fault for signing with these terms. Indeed, this was a detail I overlooked among the stack of pages. I would never have signed had I noticed the misrepresentation. Of course they will not be held accountable for making up selling points on the spot and putting people in between a rock and a hard place once they have moved in. I left as soon as possible -- I did not renew the lease.
5/5
GoogleWe interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.
Hi Community Trucks, Thank you for taking the time to share your experience with Pippa. Its great to hear how professional and courteous she was whilst dealing with you. We really appreciate the support. Best wishes Chase Buchanan
5/5
GoogleI would highly recommend Chase Buchanan in Teddington. Joel found me tenants in record time. His professionalism, knowledge and customer service is exceptional. Thank you Joel.
Hi Camilla, Thank you for taking the time to write a review. We are so glad Joel was professional and found you tenants in record time. We appreciate the support. Best wishes Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Richmond upon Thames has the most, with 874 reviews rated 4.6 out of 5, followed by Richmond with 855.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
