Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,334 reviews on Google only. Show every review
5/5
GoogleThe whole team (especially Daniel and Morgan) were great when selling our flat recently. Committed and great communication throughout. Would highly recommend
Thank you for the wonderful feedback, Vicky! We're thrilled to hear that Daniel and Morgan made your flat-selling experience so positive. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleWas helped through the difficult process of referencing and a quick move. Tom at Richmond branch did more than expected and was a star. Couldn’t recommend him. And Chase highly enough.
Thank you for your fantastic review, A Boland! We're thrilled to hear that Tom made your referencing and move seamless. Your recommendation means a lot to us, and we appreciate your kind words about our team. We're here to help whenever you need us!
5/5
GoogleI let my flat with Chase and they have been amazing, i really prefer the hands off approach, for less stress, and they make managing my rental so much easier, super grateful for the whole team, and recently Robyn.
Thank you, Marc! We’re thrilled to hear you had such a positive experience with our team. Our goal is to make the rental process as stress-free as possible. We appreciate your kind words and will be sure to share your feedback with Robyn and the rest of the team!
5/5
GoogleTom has been a massive help and supportive throughout the whole process of my family moving house. 10/10 would recommend
Thanks for the fantastic feedback, Ben! We're thrilled to hear that Tom provided such great support during your move. Your recommendation means a lot to us, and we wish you and your family all the best in your new home!
5/5
GoogleAnna Poghosyan is very helpful and professional. She has made my house purchase experience a pleasant one.
Thank you for your kind words, Janine! We're thrilled to hear that Anna made your house purchase experience enjoyable. We strive to provide excellent service, and it's great to know we succeeded. Enjoy your new home!
5/5
GoogleDan John's came around to value my home. Very professional and great to deal with. I've known Chase Buchanan for many years and they always come out tops. Thank you
Thank you, Charmaine! We're thrilled to hear about your positive experience with Dan John's valuation. It's great to know that we've consistently met your expectations over the years. Your support means a lot to us!
5/5
GoogleI had an outstanding experience with Tom at Chase Buchanan, Richmond when searching for a flat to rent. He was highly professional, moved quickly to secure everything, and was incredibly kind and understanding during a stressful time. His efficiency and genuine care made the whole process smooth - I highly recommend him.
Thank you, Myriam! We're thrilled to hear about your positive experience with Tom. Our team always strives to make the renting process as smooth as possible, and it's great to know Tom's professionalism and support made a difference for you. Your recommendation means a lot to us!
5/5
GoogleI want to thank Robyn for helping me to find a new home . Very friendly and helpful and she will go out of her to call and check up on me to find out how I am doing in my new place. I was amazed when she called to check up on me after I moved into my new flat. I will say excellent service and that she should keep it up! 😊😊❤️ …
Thank you, Mercy! We're thrilled to hear about your positive experience with Robyn. Our team truly values building lasting relationships with our clients. Your kind words inspire us to keep delivering excellent service. Enjoy your new home, and we’re here if you need anything in the future!
5/5
GoogleTom was 10/10, simple to deal with. No nonsense or sharp practices just simple and easy to deal with.
Thank you for the wonderful feedback, Andrew! We're thrilled to hear that Tom made your experience seamless and straightforward. Our team strives for professionalism and clarity, so it’s great to know we hit the mark. We appreciate your support and look forward to assisting you again!
5/5
GoogleMorgan did an excellent job in navigating the purchase of our dream home in Kew. Despite some difficult setbacks during the process, he consistently maintained a professional and diligent presence throughout, proactively finding solutions to get the contract closed! Would highly recommend!
Thank you, Nik! We're thrilled to hear about your positive experience with Morgan. Navigating the home buying process can be challenging, and it's great to know he was there every step of the way. Your recommendation means a lot to us! Enjoy your dream home!
5/5
GoogleI was extremely fortunate and very lucky to have the truly wonderful Lauren Waters from Chase Buchanan St Margaret's branch lead the sale of my flat. In a difficult market, she persevered , unwavering, and got my sale over the line. I never lost faith in her and she never lost faith in my sale. Lauren gets 5 stars from me, she's highly professional, dedicated, hard working and she was even right when I was wrong ;) Thank you x Dan.
Thank you, Daniel! We're thrilled to hear about your positive experience with Lauren. Her dedication and professionalism truly shine in challenging markets. Your trust in her and our team means a lot. Congratulations on your sale!
5/5
GoogleAnna at Chase Buchanan was great throughout our purchase. She was friendly, supportive and communicated really well from start to finish, keeping us updated at each stage. Her approach helped everything progress smoothly and made the experience feel far less stressful. Would happily recommend.
Thank you, Toby! We're thrilled to hear about your positive experience with Anna. Our team strives to provide excellent service and support throughout the process. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback!
5/5
GoogleWe just rent a property via Chase Buchanan. Pippa and her colleagues were very nice and helpful, and their response was always swift. They helped making the process smooth and clear, I highly recommend them.
Thank you, Rossana! We're thrilled to hear that Pippa and the team provided you with such a positive experience. Your recommendation means a lot to us, and we're glad we could make the renting process smooth for you!
5/5
GoogleThank you Robyn for helping us in process of getting the flat, very professional and super helpful 💥 …
We’re thrilled to hear about your positive experience, Valerio! It’s great to know Robyn made the process smooth and professional for you. Your satisfaction is our priority, and we appreciate your kind words!
5/5
GoogleHad a great experience with Chase and Buchanan Robyn was really helpful and hands-on with any questions
Thanks for the fantastic review, Rachael! We're thrilled to hear that Robyn provided you with such helpful support. Your positive experience means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleGreat lettings agents. Claudia and Joel are particularly good to work with, going above and beyond when needed.
Thank you, Rosvita! We're thrilled to hear you had a fantastic experience with Claudia and Joel. Our team always strives to provide exceptional service, and it's wonderful to know their efforts made a difference for you. We appreciate your feedback!
5/5
GoogleExcellent service Really have enjoyed working closely with Claudia. She’s so proactive, friendly and understanding , She was able to find me a really good tenant in a timely manner. Really appreciate all her patience with setting up the tenancy agreement contract and making sure that payments were set up in the account properly Really pleased with this service, thank you so much
Thank you, Bhupinder! We're thrilled to hear about your positive experience with Claudia. Her proactive and friendly approach truly makes a difference. We appreciate your feedback and are glad we could help you find a great tenant. Looking forward to assisting you again in the future!
5/5
GoogleWe had a lovely experience through the whole rental process, Ayesha was so helpful! Thank you!
Thank you, Gabrielle! We're thrilled to hear you had a lovely experience with Ayesha during your rental process. We appreciate your kind words and look forward to assisting you again in the future!
5/5
GoogleWe recently viewed a property with Ayesha Uddin and had a wonderful experience. She was very kind, attentive, and answered all of our questions. She was helpful without being pushy, and made the whole process easy and pleasant. We would definitely recommend her!
Thank you, Vivien! We're thrilled to hear about your positive experience with Ayesha. Providing excellent service is our priority, and it’s great to know she made the process enjoyable for you. We appreciate your recommendation and look forward to helping you in the future!
5/5
GooglePippa, Eleanor and the team made our move smooth and painless. Very helpful with all of our questions too. Thank you
We’re thrilled to hear that Pippa, Eleanor, and the team made your move smooth and painless, Matt! Your positive feedback means a lot to us, and we’re always here to help with any questions. Enjoy your new place!
5/5
GoogleAll the experience working with Chase Buchanan has been very good. They’ve made the process of renting a new house easy and not stressful. You don’t have to worry about unwanted surprises. Pippa has been very helpful and kind answering all our questions. Choosing Chase Buchanan has given us the tranquility that everything is going to work perfectly.
Thank you, Clara! We're thrilled to hear that your experience was smooth and stress-free. Pippa will be delighted to know her support made a positive impact. We strive to provide peace of mind throughout the renting process and appreciate your feedback!
5/5
GoogleOur experience with Chase Buchanan was genuinely positive from beginning to end. I’d particularly like to thank Pippa. Her responsiveness and consistent follow-up made a real difference to us. She was always quick to reply, clear in her communication, and incredibly helpful whenever we had questions or needed reassurance. Throughout the process, we felt that she truly cared about making things work smoothly for us, which gave us a great deal of confidence and peace of mind.
Thank you, Sevde! We’re thrilled to hear about your positive experience with Pippa. Our team strives for clear communication and support throughout the process, and it’s wonderful to know that Pippa made a difference for you. Your confidence means a lot to us!
5/5
GoogleGreat overall, and I also recommend Robyn for her customer service
Thank you, Paul! We're thrilled to hear you had a great experience. Robyn is indeed a star, and we appreciate your recommendation. Your satisfaction means a lot to us!
5/5
GoogleI highly recommend Chase Buchanan in Richmond, I have been looking for a rental property for a while but as soon as I registered with them, they showed me a great variety of options and found the one for me! Thanks Robyn for keeping me updated on the market and helping me throughout the process.
Thank you for the fantastic review, Victoria! We're thrilled to hear you had a positive experience with Robyn and found the perfect rental. Your recommendation means a lot to us, and we look forward to helping you again in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
