Trusted Agent profile · Middlesex

Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more

4.7

★★★★★ Excellent

1,830 reviews across 6 offices and 3 platforms

www.chasebuchanan.co.uk

Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,830 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,338

Reviews on Google

All 6 offices

Trustpilot logo

491

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Chase Buchanan's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,334 reviews on Google only. Show every review

5/5

Google

We recently had the pleasure of working with this exceptional team, and our experience couldn’t have been better. Pippa and Sarah provided outstanding support, making our move seamless and stress-free. Their professionalism and warmth truly set them apart. We are incredibly grateful and highly recommend their services!

Ozge · 23 September 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Ozge, thank you for the great review. We are so glad the team made the moving process seamless and stress-free. Thank you for the support, wishing you all the best.

5/5

Google

Amazing experience and professionalism throughout. The team were very helpful and knowledgable of our needs and wants and presented us only with the most appropriate properties for our family. Once we found our perfect property, which didn’t take long, the process was seamless, we were kept informed and received assistance with anything needed. By far the best lettings team in the area. Could not recommend more. Pippa has been amazing! Many thanks

Konstantinos · 23 September 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Konstantinos, thank you for the great feedback! We are so glad the team were helpful and professional. We appreciate the support and wish you all the best.

5/5

Google

I recently had the pleasure of working with Pippa and Sarah while searching for a new home, and I cannot recommend them highly enough! From our very first meeting, their professionalism and dedication were evident. They sent us several detailed property introductions that perfectly matched our criteria, which streamlined our search process significantly. Pippa and Sarah’s efficiency shone through as they arranged viewings for two well-chosen homes, both of which were excellent options. Their in-depth knowledge of the neighborhoods and properties helped us make informed decisions quickly. Their friendly, approachable demeanor made the entire experience enjoyable, and they were always available to answer our questions and address any concerns. Thanks to their exceptional service, we found our ideal home much faster than we anticipated. If you’re looking for a dynamic and knowledgeable team to assist with your home search, look no further than Pippa and Sarah. They truly are the best in the business!

William · 23 September 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi William, Thank you so much for taking to leave this review about your experience with Pippa and Sarah. We are absolutely thrilled to know that they were able to help make your house hunting process easier and enjoyable. We are even more delighted that they were able to help you find your ideal home quicker than you expected.

5/5

Google

Rating only, no written review.

Naomi · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Thank you for the 5 stars!

5/5

Google

Great service and super quick responses, especially Joel and Charlie, they have been working hard trying to find me the perfect property.

Amer · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Amer, thank you for great review. Its great to read how quick the team were to respond and have been working hard to fin you the perfect property. We hope you find your dream home soon!

5/5

Google

The Teddington Team were very helpful and patient with us throughout what became a long and difficult sale, always keeping a friendly smile and being professional at all times. Thank you!

FX · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi FX Canals, thank you for taking the time to write a great review. We are so glad the team were patient and professional throughout the process. Wishing you all the best.

5/5

Google

Had the opportunity to deal with Joel. High level of professionalism, punctuality and transparency . A lot of respect and trust for Joel and Chase Buchanan Teddington team.

Chems · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Chems, thank you for taking the time to leave some positive feedback. We are so glad Joel was professional and punctual. We appreciate the support and should you need anything else, we will be happy to help.

5/5

Google

Joel and the team have been really helpful throughout the whole process and would definitely recommend using them as an agent if you’re looking to rent

Joanne · 22 September 2024 · Chase Buchanan Teddington

5/5

Google

Joel has been helping us find a flat for rent. He keeps sharing possible options and although we haven’t found the right one for us yet, he is still helping us. Thank you!

Cristina · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Cristina, thank you for the great feedback. We appreciate the kind words and hope you find a flat soon! Good luck with your search

5/5

Google

Joel from lettings was incredibly responsive and professional, even handling a complex situation with ease. He made everything smooth and stress-free. Highly recommend!

Matteo · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Matteo, thank you for taking the time to write a review. We are thrilled to read Joel was responsive and professional. We appreciate the support and are always here to help.

5/5

Google

Excellent service from Joel and Chase Buchanan. Joel was very friendly and supportive. I truly appreciate his help and would gladly deal with Chase Buchanan again in the future

Jose · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Jose, thank you for taking the time to write a great review. We are so glad Joel was friendly and supportive. We wish you all the best.

5/5

Google

Chase Buchanan was fantastic in selling my property. Their appraisal was accurate, their marketing was effective, and they negotiated a great deal. The whole process was quick and efficient. I highly recommend them.

Marc · 22 September 2024 · Chase Buchanan Teddington

Agent replied · 22 October 2024

Hi Marc, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.

5/5

Google

Joel has been helping me find a flat to rent, and his professionalism, kindness, and market expertise are truly outstanding. I have never encountered such exceptional service from an estate agent before. I highly recommend Joel for advising and helping you to find the right property.

L · 22 September 2024 · Chase Buchanan Teddington

5/5

Google

Fabulous service

Sarah · 10 September 2024 · Chase Buchanan Teddington

Agent replied · 7 February 2025

Thank you for the 5 star review!

5/5

Google

Extremely helpful, swift to answer any queries and resolve problems. (and very pleasant)

Carol · 27 August 2024 · Chase Buchanan Teddington

Agent replied · 29 August 2024

Hi Carol, thank you for taking the time to write a great review. Wishing you all the best for the future.

5/5

Google

Great dealing with Amy she was very friendly and helpful in finding me a property.

Skye · 24 August 2024 · Chase Buchanan, St Margarets

5/5

Google

Amy was really helpful in securing us our flat and assisted me throughout the whole process. Thank you!

Andrew · 24 August 2024 · Chase Buchanan, St Margarets

5/5

Google

Amy made our letting experience seamless and stress-free. Thank you for your outstanding support!

Yasemin · 24 August 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Yasmin, thank you for the great review. We are so glad Amy made the experience seamless and stress-free. We appreciate the support and wish you all the best.

5/5

Google

I was very pleased with the service provided by Pippa and Chase Buchanan. I would like to thank Pippa for her patience and great help.

Hüseyin · 24 August 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Huseyin, Thank you for the great review and sharing your experience with Pippa. We appreciate the kind words and support.

5/5

Google

Amazing Staff and Team ! Especially Pippa! They supported me from viewings to key collection and move in. Brilliant and I will recommend to family, friends and clients at work! 5 star !

Ian · 24 August 2024 · Chase Buchanan, St Margarets

5/5

Google

Thanks a lot to Amy, I have found exactly the property I have been looking for. From the start, Amy has been very professional and helpful, she has answered all my concerns and responded quickly to all my questions. And not to mention her personality, very friendly, kind and bubbly, a true pleasure to work with!

Elena · 24 August 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Elena, thank you for the great review and sharing your experience with Amy. We are so glad she found the exact property you were looking for and answered any concerns quickly. We appreciate the kind words and support. If you require any further assistance, we will be happy to help.

5/5

Google

Very pleasant & competent staff (Amy?) made arrangements to show me a property that I was interested in for a work relocation at a time that was convenient for my schedule and followed up with a very useful viewing. My questions were either dealt with on the spot or shortly afterwards. Thanks for your help and hard work.

Jason · 24 August 2024 · Chase Buchanan, St Margarets

5/5

Google

I was looking to move to the St. Margaret’s area and your outstanding employee Amy showed me three flats available for rent. I was so impressed with her enthusiasm, professionalism and thorough knowledge of the area. My plans have since changed but I would highly recommend Amy Coppin and Chase Buchanan to anyone else looking to rent locally.

Lesley · 24 August 2024 · Chase Buchanan, St Margarets

5/5

Google

Pippa Stafford and the team at Chase Buchanan were incredible help in our search for a new rental home in St. Margarets (a search we were conducting from over in Vancouver, Canada!). Their proactive, communicative approach and friendly demeanour took a whole lot of stress out of the process. Highly recommend!

Ben · 24 August 2024 · Chase Buchanan, St Margarets

Agent replied · 23 October 2024

Hi Ben, thank you for taking the time to write a great review. We are so glad Pippa was helpful and proactive with their approach. We appreciate the support and should you need any further assistance, we will be happy to help.

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Awards

The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Chase Buchanan

Which Chase Buchanan office has the most reviews?

Richmond has the most, with 854 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.

Where are the Chase Buchanan offices?

The six Chase Buchanan offices, by town:

Has Chase Buchanan won any awards?

Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.

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