5/5
GoogleGreat support from our agent Joel finding a new flat on short notice!
Agent replied · 7 February 2025
Hi Laura, thank you for the great review. We appreciate the support and wish you all the best.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)54 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,334 reviews on Google only. Show every review
Google5/5
GoogleGreat team, very helpful and thank you to Ayesha Uddin for helping with my rental search
Agent replied · 7 February 2025
Hi Rachel, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleAyesha from Chase Buchanan was great. I’ve felt with many real estate agents in all parts of the world Ayesha’s professionalism and attention to detail was truly world class can’t fault anything from negotiation stage all the up to handing over the keys she truly was exceptional. Thank you for all your hard work and help
Agent replied · 7 February 2025
Hi Abu, thank you for taking the time to write a great review. We are so glad Ayesha was professional. We appreciate the kind words and wish you all the best.
5/5
GoogleRating only, no written review.
5/5
GoogleAyesha the senior lettings agent has helped me find me and my family a lovely property in Teddington. Would highly recommend her smooth and seamless work in catering to our needs.
Agent replied · 5 February 2025
Hi Masoud, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleAyesha was fantastic throughout the entire home renting process. She was professional, responsive, and genuinely cared about finding the perfect home for me. Highly recommend her!
Agent replied · 5 February 2025
Hi Aaliyah, thank you for the great review. We are so glad Ayesha was professional and responsive. We appreciate the kind words and wish you all the best.
5/5
GoogleAyesha is a professional senior letting agent- knowledgeable about the property I reviewed with great communication post viewing. Recommended.
Agent replied · 5 February 2025
Hi Alison, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleChase Buchanan continue to provide an excellent service and always find me great tenants.
Agent replied · 28 February 2025
Hi Robert, thank you for providing such positive feedback. We appreciate the great review and are always here to help.
5/5
GoogleJoel Kramer (Lettings Negotiator) was incredibly helpful and ensured a smooth process with clarity at every stage. Thanks Joel!
Agent replied · 29 January 2025
Hi Caitlin, thank you for the positive feedback. We appreciate the support and wish you all the best.
5/5
GoogleI had the pleasure of working with Ayesha, an exemplary property agent whose enthusiasm, positivity, and passion are truly unmatched. From the very first interaction, Ayesha's commitment to her clients' needs shines brightly. She goes the extra mile to ensure that every aspect of the property journey is smooth and comfortable, providing invaluable support and guidance. Ayesha's dedication to her clients is evident in her willingness to take the time to understand their unique requirements and preferences, tailoring her approach to meet their specific needs. Her professionalism and genuine care not only facilitate an outstanding customer experience but also contribute significantly to the organization’s reputation and growth. Having Ayesha as a property agent is undoubtedly a source of pride for the organization. Her exceptional service and client-focused attitude are a testament to her character and work ethic. Thank you, Ayesha, for your outstanding service!
Agent replied · 27 January 2025
Hi Tavasal, thank you for the lovely review and sharing your experience with Ayeesha. Its great to read how fantastic her customer service is and how dedicated she is to her clients. She will be thrilled by the kind words. Should you need anything else, we will be happy to help.
5/5
GoogleWe had a fantastic experience dealing with Chase Buchanan Teddington. Joel Kramer was exceptional in helping us secure our dream home. His communication was prompt and professional and when he called to give us the good news I could tell he was really personally invested in helping his clients…a rare quality these days!
Agent replied · 27 January 2025
Hi David, thank you for the positive feedback. Its great to read that Joel secured your dream home, we hope you love it. Wishing you all the best.
5/5
GoogleJoel was a class act! Thank you for your assistance with finding me my first rental apartment!
Agent replied · 7 February 2025
Hi George, thank you for the great review. We appreciate the kind words and support. Wishing you all the best.
5/5
GoogleAs first time renters Ayeesha was extremely helpful throughout the whole process and she made us feel like no question was a stupid question which made us feel supported and heard.
Agent replied · 22 January 2025
Hi Jessica, we are grateful the lovely review and are so glad Ayeesha was helpful throughout the whole process.
5/5
GoogleThanks to Louis and the team at Chase Buchanan, St. Margarets. Househunting is always stressful, but I felt really well taken care of. Louis was wonderful. He made the whole experience really easy, and smooth, he was reassuring, kept me updated through-out and is just a lovely person. Pippa, who showed me some previous properties is also great.
Agent replied · 24 January 2025
Hi Elisabeth, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleThe team at Chase Buchanan lettings have been absolutely fantastic. Ayesha Uddin especially has gone above and beyond to keep me well informed, provide advice where needed and has been super supportive every step of the way. Having a friendly contact on the other side of the line when going through the stressful process of letting a home has been invaluable, so thank you Ayesha, Joel and team. Highly recommend!
Agent replied · 22 January 2025
Hi Lisa, thank you for taking the time to leave a great review. We are so glad Ayesha has gone above and beyond and supported you. Should you need anything further, we are happy to help.
5/5
GoogleExcellent service from Joel
Agent replied · 7 February 2025
Hi Harry, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleGeorge has been great, providing speedy responses to messages and helping us to find a rental property. The support throughout this process has been extremely helpful.
Agent replied · 24 January 2025
Hi Thomas, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleDaniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!
Agent replied · 11 January 2025
Hi Jenisan, thank you for taking the time to write a great review. We are so glad Daniel was on the ball and made the whole process much more enjoyable. Wishing you all the best.
4/5
GoogleStephen was a huge help in getting us across the line in our sale. Our buyers were the most unbearable awful people who threatened to pull out hours before we'd agree to exchange as we needed to extend our completion date by 4 days (change a Monday to a Friday). Thankfully he negotiated with them to agree to exchange and put up with the buyers horrendous mother who tried to jeopardize the sale for us and lose us thousands as a result.
Agent replied · 27 December 2024
Hi Jamie, we are so glad Stephen was able to negotiate and get the exchange completed. Thank you for the positive feedback. Best wishes.
1/5
GoogleAugust 2024 a sign went up on the cladding of our apartments and it was drilled into . It damaged this and the sign is still there despite several requests for removal … More
Agent replied · 30 December 2024
Hi Sarah, we are really sorry you had to leave this review. We have contacted the branch to look into this and will come back to you soon.
5/5
GoogleI can't recommend Daniel Johns at Chase Buchanan, Richmond, enough! He supported us through a very complicated sale of a leasehold flat and made sure the buyers stayed engaged throughout the process.
Agent replied · 30 December 2024
Hi Trudi, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleChase Buchanan in Richmond helped me with the purchase of a cottage. Their agent, Daniel Johns, was exceptionally helpful and courteous, guiding me through each stage of the process which went through incredibly smoothly. I'm very grateful … More
Agent replied · 30 December 2024
Hi Alida, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleAyesha understands the tenants need very well and communicates very effectively
Agent replied · 25 December 2024
Hi Prakash, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
5/5
GoogleI have been supported by Ayesha and Joel in my journey between properties - I have quite unique circumstances as a prospective tenant and I've found Joel, Ayesha and team to be the most supportive and accommodating consultants I've worked with. Many thanks again for everything!
Agent replied · 25 December 2024
Hi James, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
