5/5
GoogleThanks Ayesha for your help!
Agent replied · 7 February 2025
Hi Muhammed, thank you for the great review. We appreciate the support and wish you all the best.
Trusted Agent profile · Middlesex
Chase Buchanan estate agents in Richmond, Richmond upon Thames, Teddington and 3 more
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Chase Buchanan's six offices, most reviewed first. Each has its own page.
- Chase Buchanan Richmond20 Red Lion Street, TW9 1RW853 reviews · 422 on Google (4.9)71 in the last 90 days
- Chase Buchanan, St Margarets124 St. Margarets Road, St Margarets, TW1 2AA, TW1 2AA853 reviews · 418 on Google (4.8)54 in the last 90 days
- Chase Buchanan Teddington43 High Street, TW11 8HB768 reviews · 342 on Google (4.9)52 in the last 90 days
- Chase Buchanan Plymouth77 North Hill, Plymouth, PL4 8HB, PL4 8HB543 reviews · 97 on Google (4.4)52 in the last 90 days
- Chase Buchanan Bear Flat6 Wellsway, Bath, BA2 3AQ, BA2 3AQ491 reviews · 59 on Google (4.9)52 in the last 90 days
- Chase Buchanan Isleworth7 Odeon Parade, 480 London Road, TW7 4DE1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,334 reviews on Google only. Show every review
Google5/5
GoogleAyesha is amazing, she's one of the most helpful lettings agent I've come across!
Agent replied · 7 February 2025
Hi Shab, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleThanks Ayesha, always giving good advice and helped me with all my questions!
Agent replied · 7 February 2025
Hi Sharmin, thank you for the great review. We appreciate the support and wish you all the best.
1/5
GoogleWorst rental experience terrible communication coordination a nightmare go anywhere but here all other agencies I’ve dealt with in UK have been fine.
Agent replied · 7 February 2025
Hi Vanessa, we are so sorry you had to leave this feedback. Please can you provide some further information regarding your experience so we can look into this further, thank you.
5/5
GoogleHad a very lettings positive experience with George. He was efficient, helpful and knowledgeable and made the process stress free for me. Thank you George!
Agent replied · 5 February 2025
Hi Natasha, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleGeorge was our agent in helping us find a property. I had previously dealt with many estate agents during my property search and George was an absolute pleasure to have. He would ring me with constant updates and properties that were within my requirements and did not waste my time trying to upsale me. We had some issues once we moved in regarding needing a parking fob and when I called him asking for help he was immediately on the job. Great estate agent and lovely man!
Agent replied · 27 January 2025
Hi William, thank you for taking the time to write a great review and sharing your experience with George. We appreciate the support and wish you all the best.
5/5
GoogleFantastic Experience from George, I highly recommend.
Agent replied · 24 January 2025
Hi Rose, thank you for the great review and the kind words. We appreciate the support and wish you all the best.
5/5
GoogleGeorge was the agent that received me when I went to go and see the property that will be my new home. He was and has been throughout the process, attentive, kind and informative. I am very pleased with the guidance and service that I have received from him and highly recommend his guidance and the Chase Buchanan lettings agency for any future planning. Renting and or Leasing a property. I am very grateful. Thank you, Sarah C Kennedy.
Agent replied · 24 January 2025
Hi Sarah, thank you for taking the time to write a great review. We are so glad George has been attentive and informative. We appreciate the support and wish you all the best.
5/5
GoogleI have always found Chase Buchanan in St Margaret's to be highly efficient and professional, they have helped me a lot with a local rental property and would be pleased to recommend them to anyone looking for property services. 5 *****
Agent replied · 2 February 2025
Hi Philip, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
5/5
GooglePippa was incredibly helpful and not too pushy when we came to see properties back in October. When we were ready to look again in the new year she was quick to recommend the perfect location for us which was dog friendly. She’s been incredibly helpful throughout the process and we highly recommend Pippa and Chase Buchanan St Margaret’s
Agent replied · 27 January 2025
Good afternoon, thank you for the great review and sharing your experience with Pippa. We are so glad Pippa has been so helpful. We hope you and your dog love your new home. Best Wishes.
5/5
GoogleI had the pleasure of working with Alessandro Crettala on my client's purchase. His service was exceptional all around. He consistently kept everyone informed and maintained a great attitude when facing obstacles. Alessandro's professionalism and dedication to ensuring a smooth process were truly impressive. His ability to address challenges promptly and with a positive outlook made a significant difference. I would highly recommend him to anyone looking for reliable and outstanding service.
Agent replied · 27 January 2025
Hi Evren, thank you for taking the time to write a great review. We are thrilled that you would recommend us due to the service you received from Alessandro. He will be thrilled by the kind words. Best Wishes.
1/5
GoogleHorrible seriously I don’t know where to start. How many times I have to ask them not to call me again. The last time I lost my patience because she dared being rude by saying “listen to me” . I’ll go in person soon. Not acceptable , I call it proper harassment
5/5
GoogleBest experience I've had so far with letting agents. They are responsive, reassuring and professional. The onboarding process is also simple and organised.
Agent replied · 24 January 2025
Hi Wisarut, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleI have recently rented a property with Louis Dunn and could never thank him Enough for being so patient, caring and efficient. Househunting is always difficult but he makes things so much easier. Many thanks Louis !
Agent replied · 24 January 2025
Hi Fabiana, thank you for the great feedback. We are so glad Louis made the househunting easier. We wish you all the best.
5/5
GoogleLorna Morgan currently manages my property and I cannot fault her, her diligence and attention to detail keep my tenant safe and myself as a landlord fully in the picture. If you want someone to manage your property I cannot recommend her highly enough!! Thank you Lorna - 5 star service 🌟 …
Agent replied · 6 February 2025
Hi Jenny, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
GoogleStephen and the team were brilliant and lovely to work with. They were honest, had attention to detail and hard working. Their marketing of the property was exceptional and they operate with genuine integrity.
Agent replied · 4 February 2025
Good morning, thank you for the great review. We are thrilled the team were honest and hard working. We appreciate the support and wish you all the best.
5/5
GoogleI would highly recommend Chase Buchanan for selling my property recently. As every one knows selling a property can be very stressful but Stephen and Sarah were very very helpful in taking me through the process. They both went the extra MILE to answer all questions and queries.As the old saying goes a company is only good as their staff and in this case the staff are EXCELLENT
Agent replied · 22 January 2025
Hi Leslie, thank you for taking the time to leave a great review. We are so glad the team were helpful and both went the extra mile. We appreciate the kind words and wish you all the best.
5/5
GoogleGreat experience
Agent replied · 6 February 2025
Hi Tom, thank you for the great review. Wishing you all the best.
5/5
GoogleAs a first time renter Ayesha made the whole process stress free. She answered all our questions and was transparent throughout the whole process
Agent replied · 7 February 2025
Hi Sabrina, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleAyesha was brilliant with helping me securing my property I would recommend her to anyone looking for a rental. She’s very helpful and is always trying to help you!
Agent replied · 7 February 2025
Hi Raiyan, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleThanks Ayesha for helping me find my rental property and being so informative throughout my search.
Agent replied · 7 February 2025
Hi Naym, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleI had an excellent experience with Ayesha the senior letting agent. She was extremely professional, knowledgeable, and responsive throughout the entire process. She made the entire rental process seamless and stress-free. I highly recommend her and Chase Buchanan Lettings to anyone looking for a quality letting agent. Thank you so much for finding me a property in Teddington!
Agent replied · 7 February 2025
Hi Abdur, thank you for the great review. We appreciate the support and wish you all the best.
5/5
Google5* for Joel Kramer
Agent replied · 7 February 2025
Hi Molly, thank you for the great review. We appreciate the support and wish you all the best.
5/5
GoogleJoel was excellent in securing us with our new home.
Agent replied · 7 February 2025
Hi Tim, thank you for the great review. We appreciate the support and wish you all the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Chase Buchanan
Which Chase Buchanan office has the most reviews?
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
Where are the Chase Buchanan offices?
The six Chase Buchanan offices, by town:
- Bath and North East Somerset: 6 Wellsway, Bath, BA2 3AQ, Bath and North East Somerset, BA2 3AQ
- Isleworth: 7 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE
- Plymouth: 77 North Hill, Plymouth, PL4 8HB, PL4 8HB
- Richmond: 20 Red Lion Street, Richmond, TW9 1RW
- Richmond upon Thames: 124 St. Margarets Road, St Margarets, TW1 2AA, Richmond upon Thames, TW1 2AA
- Teddington: 43 High Street, Teddington, TW11 8HB
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
