Trusted Agent profile
★★★★★
620 reviews across 3 offices and 3 platforms
Cavendish Estate Agents has three offices, in Mold, Chester and Ruthin. Together they have 620 reviews on three platforms, rated 4.7 out of 5 overall.
550
Reviews on Google
All 3 offices
18
Reviews on Facebook
All 3 offices
52
Reviews on Trustpilot
All 3 offices
Cavendish Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 550 reviews on Google only. Show every review
5/5
GoogleLiberty at Cavendish always very helpful. Very pleased with the property management from Cavendish rentals
Thank you, John, for your kind words! We're thrilled to hear that you had a positive experience with our property management at Cavendish Rentals. Our team strives to provide excellent service, and your feedback motivates us to keep up the good work. We look forward to assisting you again in the future!
5/5
GoogleI was somewhat apprehensive about the mid term inspection of the property I rent through Cavendish Rentals not knowing what to expect. My review, carried out by Liberty Clegg was not only a very thorough inspection of the property but carried out by Liberty in a most pleasant and engaging manner. I wish to thank Liberty, and Cavendish, for conducting this inspection and asking me if I have had any concerns as to the condition and maintenance of the property of which I have none. Many thanks to Liberty Clegg. Stuart Pearson. May 2025 Liberty came to do the second inspection of the property today. It is a delight to have her carrying out the inspection in such a professional and friendly way. While carrying out the inspection she did so in a very supportive ,manner, checking that all is well with me, being eighty that is most appreciated. I look forward to her next inspection visit. Stuart Pearson November 2025
Thank you for your review
1/5
GoogleIf you’re thinking of renting through Cavendish Rentals, don’t. Unless you enjoy being lied to, ignored, and ripped off. We lived in one of their managed flats for 15 months. Throughout that time, they constantly praised us as “model tenants” who kept the flat in excellent condition. During inspections, they even admitted the hallway outside our flat was in awful shape, cracked walls, mold, and flaking paint, and promised to send someone to fix it. No one ever came. When we moved in, the flat was okay but far from spotless: marked carpets, a broken toilet, cobwebs, and plenty of dust. We cleaned, repaired, and looked after that place better than its previous tenants ever did. When we moved out, we professionally cleaned the carpets (with receipts) and scrubbed every inch of the flat until it looked better than when we arrived. The landlord confirmed there was no damage and said he was happy with the condition. Then came the sting: Cavendish Rentals hit us with a £215 “cleaning” charge, for a spotless flat they’d just praised. No justification, no evidence, nothing. Just another shameless attempt to squeeze tenants for money they don’t owe. To make things worse, the landlord, Ian Hart, ignored our emails for two weeks when it came to returning our deposit, dragging his feet the entire way. Only after constant chasing did anything move forward and after battles, the charge was reduced to £155, which we reluctantly accepted as we needed the deposit for our new house. Cavendish Rentals and Ian Hart are the perfect pairing of incompetence and greed. They’ll smile, make promises, and then quietly find new ways to take your money. If you value honesty, communication, or even the slightest bit of professionalism, avoid Cavendish Rentals like black mold, which, fittingly, is something they also ignore.
5/5
GoogleA fantastic service! I was impressed with the professionalism of Sophie and Annie and also in how quickly a new tenant was found for our family bungalow. Sophie was approachable, helpful and really friendly and she made the whole process stress free from start to finish. Thank you so much 😊 …
Thank you so much for this lovely review, it’s great to hear you had such a great experience!
5/5
GoogleRating only, no written review.
thank you for the 5* rating :)
1/5
GoogleIf you’re thinking of renting through Cavendish Rentals, don’t. Unless you enjoy being lied to, ignored, and ripped off. We lived in one of their managed flats for 15 months. Throughout that time, they constantly praised us as “model tenants” who kept the flat in excellent condition. During inspections, they even admitted the hallway outside our flat was in awful shape, cracked walls, mold, and flaking paint, and promised to send someone to fix it. No one ever came. When we moved in, the flat was okay but far from spotless: marked carpets, a broken toilet, cobwebs, and plenty of dust. We cleaned, repaired, and looked after that place better than its previous tenants ever did. When we moved out, we professionally cleaned the carpets (with receipts) and scrubbed every inch of the flat until it looked better than when we arrived. The landlord confirmed there was no damage and said he was happy with the condition. Then came the sting: Cavendish Rentals hit us with a £215 “cleaning” charge, for a spotless flat they’d just praised. No justification, no evidence, nothing. Just another shameless attempt to squeeze tenants for money they don’t owe. To make things worse, the landlord, Ian Hart, ignored our emails for two weeks when it came to returning our deposit, dragging his feet the entire way. Only after constant chasing did anything move forward and after battles, the charge was reduced to £155, which we reluctantly accepted as we needed the deposit for our new house. Cavendish Rentals and Ian Hart are the perfect pairing of incompetence and greed. They’ll smile, make promises, and then quietly find new ways to take your money. If you value honesty, communication, or even the slightest bit of professionalism, avoid Cavendish Rentals like black mold, which, fittingly, is something they also ignore.
5/5
GoogleAnnie was brilliant throughout the process, made things very easy & understandable which was helpful with my relocation and my partner moving locally. Would definitely use Cavendish & Annie again.
Thank you so much for the lovely feedback! We’re delighted to hear Annie made everything easy to understand during your relocation. Wishing you all the best in your new home.
5/5
GoogleStaff are nice and friendly with a profesional touch
Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly and professional. Providing a welcoming and high-quality service is very important to us, and your kind words mean a lot.
5/5
GoogleReally good/ friendly service from Annie - she’s been so helpful all the way through the process
5/5
GoogleHad Liberty Clegg come round today for our house inspection very professional and polite can highly recommend
Thank you, Carl, for your fantastic review! We're thrilled to hear that Liberty provided you with a professional and polite service during your house inspection. Your recommendation means a lot to us.
5/5
GoogleOur inspection with Abigail was a lovely experience and very positive. We look forward to the next one. George
Thank you, George!
5/5
GoogleHow did a great job presenting our house for sale so good it sold yo the first viewer. Well done Cavendish Ruthin would recommend.
Thank you so much for your kind words, Denise! We're thrilled to hear that our presentation helped sell your house to the first viewer. Your recommendation means the world to us. If you need any assistance in the future, don't hesitate to reach out!
5/5
GoogleHad a great, friendly and very efficient service from the girls at Cavendish, Ruthin whilst purchasing our house. Special thanks to Caroline and Luned. Very Best Wishes, Hannah and William
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Caroline and Luned. Your kind words mean a lot to us
5/5
GoogleWe initially struggled to sell our house, but after talking to Cavendish and agreeing to switch to them they managed to find the perfect buyer. Thanks to all the team.
Thank you, Stuart, for your wonderful review! We're thrilled to hear that our team at Cavendish Estate Agents was able to help you find the perfect buyer for your home. If you ever need assistance in the future, don't hesitate to reach out!
5/5
GoogleLiberty who came to inspect the house was very friendly and very patient with me as it was my first inspection, she asked before going into each room if it was okay and that made me feel good, she was fantastic and it was great to be told my home was immaculate which is what I was aiming for same as my house mate
Thank you, Jamie, for your wonderful review! We're thrilled to hear that Liberty made your first inspection a positive experience. It's great to know that you felt comfortable and appreciated her patience. We pride ourselves on providing excellent service and it's fantastic to hear your home met your expectations! If you need any further assistance, feel free to reach out. Best wishes from all of us at Cavendish Estate Agents Ltd - Ruthin!
5/5
GoogleI really appreciate working with Sophie, she has patience, good communication skills and respectful. I recommend her to other clients.
Thank you for your review!
5/5
GoogleLovely peoples, friendly staff, they help me quick and smoothly for moving! Thanks so much Sophie and all of you, 100% recommend ❤️
Thank you for your review!
5/5
GoogleMy experience of Cavendish has been excellent. I have recently moved to a rental property in North Wales from Lincolnshire and so quick for moved in.the staff is Sophie very lovely, enthusiastic and thoughtful. Thank you so much!❤️
Thank you for this lovely review :)
5/5
GoogleVery helpful customer care and support from Sophie at the Mold office - Much appreciated, quick to reply and respond to queries - Highly recc Cavendish for rentals and sales
Thank you so much for your review :)
5/5
GoogleSophie was amazing all the way through the process of getting me in the house, she advocated for me and made me feel very secure in my future of the tenancy by answering any questions straight away, and being so on the ball. Thank you 😊 …
Thank you for your review, we hope you are happy in your new property :)
5/5
GoogleI have received excellent customer service from the Mold office. Sophie has been a pleasure to communicate with and is very professional. I would highly recommend Cavendish.
Thank you for your review and recommendation :)
5/5
GoogleHighly professional and helpful team, especially Amy King! They were responsive and effective, making a stressful process much easier. Highly recommend!
Thanks so much for your review :)
5/5
GoogleLibby was great, friendly and professional as always. Thanks again.
Thank you for taking the time to leave a review :)
5/5
GoogleThank you so much for everything whilst I was looking for a place to call home. Everyone was fantastic from start to finish and I can happily say I'm now settled in to my new home and very happy. Thanks all once again
Thank you so much for your wonderful review, Gemma! We're thrilled to hear that our team could help you find your perfect home. Congratulations on settling in, and don't hesitate to reach out if you need anything in the future! Best wishes from all of us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cavendish Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 20252025 1 Gold, 1 Silver, 1 Bronze, 2 Best in County and 3 Best in Postcode across three branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Cavendish Estate Agents and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 4 Gold and 1 Bronze across three branches The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across three branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Mold has the most, with 232 reviews rated 4.8 out of 5, followed by Chester with 205.
Yes. At the ESTAS 2025 awards its branches won 1 Gold, 1 Silver, 1 Bronze, 2 Best in County and 3 Best in Postcode awards. The group and its branches have also won 10 other industry awards since 2023.
