Trusted Agent profile
★★★★★
195 reviews across 2 offices and 2 platforms
Castle Hill Properties has two offices, in London and Slough. Together they have 195 reviews on two platforms, rated 4.7 out of 5 overall.
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Castle Hill Properties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleI rented a property with Castle hill rencently and found their services excellent. They processed the formalities really quickly and their responsive time was quick. I can say that they are pretty good at following up the emails and phone calls.PositiveProfessionalism
5/5
GoogleJasmeet from Castle Hill Properties was the agent taking care of our case - she was amazing and extremeley helpful (me being new to this entire process) helped me throughout this journey till the day we got the keys for the new property. She really helped speed up the process and advised me throughtout what I need to and who I need to contact (Solicitors, bank etc) If given the oppertunity I would love to work with Jasmeet again in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI cannot thank Castle Hill enough for their dedication to the sale of our house from the very beginning to the completion. Communication was outstanding, the marketing of the property was amazing and sold within just few days of going on the market. We were very lucky to have had Jasmeet recommended to us. We found Castle Hill to be a warm and welcoming estate agent. Thank You for all your help throughout.
5/5
GoogleI had a viewing with Sarah today. She was very positive , friendly and able to explain all the details in a professional manner. I loved the property and can not wait to move in! Thank you, Sarah & team!
5/5
GoogleHad a viewing booked that I had to move and it was accommodated for with no issue. I then asked to have it online instead of in person on the same day and Sarah again accommodated my request and gave me a really nice tour of the house. I really appreciated it because I am very busy lately and this really helped me.
5/5
GoogleI am very grateful to Jasmeet for the excellent service in managing my sale. She has been very helpful, professional and patient. I have particularly valued her guidance, reassurance and practical help offered during stressful times throughout my journey. I am happy with the outcome and would like to recommend Castle Hill Properties whether you are looking to sell or buy new home. You will surely be taken care of.
5/5
GoogleCastle Hill helped me find such a good studio, and when I checked in, it gave me a check-in gift very intimately. Special thanks to Sarah, she has been answering my questions in time during the renting process, allowing me to complete the renting procedures online with peace of mind.PositiveResponsiveness, Quality, Professionalism, Value
1/5
FacebookAbsolutely terrible/unprofessional agency (backed with evidence): In November 21 I had an offer accepted for a flat in Bodium Court Park Royal. My main worry was that the tenants were still in the flat which Jasmeet reassured me they will be leaving asap. The paperwork was delayed by the sellers solicitor which I thought was suspicious however again Jasmeet reassured me that they are leaving and initially that we would complete before Christmas then when I was about to extend my rental contract she said no as I will complete by February max. After delayed paperwork for more than a few month she texted me in March that the tenants will not leave and it is up to me if I want to wait till they leave or not. Finding out afterwards also that she had kept the flat on sale all that time and has been negotiating offers with other buyers without telling them there is an offer accepted. Please avoid this agency, most of the reviews here are done by friends/relatives of the owner Jasmeet. Thank you for reading
Dear Mostafa, I am sorry you feel this way, and can understand your frustration. In response to your comments; you withdrew from the purchase and during the transaction, viewings did not take place. As you can appreciate, our instructions are taken from our seller, and following your withdrawal of the purchase our seller instructed us to remarket their property. In regards to the paperwork, unfortunately, solicitors are a separate entity and they take instructions from their clients, and thus out of our control. We act as intermediaries, and it is in our interest for all parties that a transaction goes through to fruition. I will happily discuss this further with you and look at how we can move forward, please give the office a call.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service and very friendly staff. If you need to rent or buy AN house in Ealing, call them!
5/5
GoogleIt has been a pleausure to be supported by Nita. She is a very kind and trustworthy agent who helped me to find what I wanted very quick. I am very happy with Catle Hill properties.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA very professional and comprehensive operation that take the stress out of moving. The attention to detail was superb and always happy to answer all questions that arose and guidance along the purchase journey in a friendly and polite manner. With an excellent portfolio of properties they were able to pin point my exact requirements and tick all the boxes. I would highly recommend Castle Hill Properties for all your Real Estate needs.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy husband and I used Castle Hill to market the sale of our property in Slough. Jas dealt with our sale from beginning to end. She took full ownership of our matter. This was dealt with remotely without the need for us to travel there. Excellent service! Really happy customers.Thank you! 10/10PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookHad a fantastic experience with finding a tennent for my house...Sales assistant Poppy was magnificent and kept me updated at all times via email and phone calls regarding potential tenants and was always courteous and of a professional manner...as well as calling me on few occasions after a tenant was found to make sure everything was ok...an asset to the company..thank you poppy..would def recommend this company.
Thanks Jaz! If you need us again you know who to call. Have a great day :)
5/5
GoogleAmazing service. Sold my house quickly and efficiently! Thanks to Jasmeet for getting the best price on my property!
Thank you
5/5
GoogleThe whole team at Castle Hill Properties made our experience of renting our first property together a seamless and hassle-free experience. Approachable, knowledgeable and pro-active from viewing to move-in (and beyond!), we have felt totally looked after and couldn't have asked for better service. Thank you!
Thanks Dave
5/5
GoogleI recently had to find accommodation in the Ealing area and approached Castle Hill Properties for suggestions and information . The team were extremely helpful and informative . Within no time they had found me a property that suited my needs . They really did go the extra mile as I work long hours and arranged viewing out of their normal hours to accommodate me . I would highly recommend this team without hesitation to anyone who requires a professional yet personal service .
Thanks Tony
5/5
FacebookFantastic agency, they helped myself and my partner move into a property in West Ealing with a time scale of just one week before I started my new job position. The whole process was stress free surprisingly and all staff were incredibly helpful! Would definitely go through castle properties again in the future if needed.
Hi Kate, thanks so much for your feedback, always a pleasure dealing with great tenants like yourself!
1/5
GoogleNever use this castle hill preperties don’t trust them at all they took our deposit which £2060 can’t get money back Please don’t trust them whatever they promise or agree about anything
1/5
GoogleTerrible as letting agents. Don't reply to emails or answer phone messages. Always promise to get things done but never do then its near impossible to contact them. We lived in a tiny ground floor studio with poor ventilation and mould all over the walls. We told them about it early on in the tenancy and they blamed us for hanging up washing to dry. The toilet did not flush properly so continuously blocked. Never fixed despite numerous calls to agent. No power in the shower, never addressed. AVOID AT ALL COST.
1/5
GoogleWhere to start. They took 6 months to get a tenant in to my flat and then I discovered he had misled them about his circumstances. They lost my keys and had to have the locks replaced. They regularly took a week to reply to emails and each time they ‘had someone interested, should be in in 2 weeks’ time’ which of course never happened. They got work done on my flat and when it wasn’t completed refused to tell me who the contractor was or ensure it was finished. I eventually contacted The Property Ombudsman who pushed Castle Hill to agree in writing to get the work finished but despite this they didn’t honour their promise . As soon as I went to TPO they didn’t respond to ANY mails, phone calls or requests to open up an official complaint. Castle Hill take as much advantage as they can of an unregulated industry, please beware.
5/5
FacebookI was buying a house and needed a good solicitor asap. I required a quick transaction and professional advice. Many thanks for the recommendation and great support from the fantastic team at Castle Hill Properties.
5/5
FacebookHave rented our properties through Castle Hill Properties for the last 4 years and found great tenants. Cheers Guys
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 178 reviews rated 4.7 out of 5, followed by Slough with 17.
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