Trusted Agent profile
★★★★★
195 reviews across 2 offices and 2 platforms
Castle Hill Properties has two offices, in London and Slough. Together they have 195 reviews on two platforms, rated 4.7 out of 5 overall.
187
Reviews on Google
All 2 offices
8
Reviews on Facebook
All 2 offices
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Castle Hill Properties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’m very happy with the service from Castle Hill Properties. Jasmeet was excellent, friendly, professional, and always willing to help. She made the whole process smooth and straightforward. I really appreciate her support and would highly recommend her.
1/5
GoogleThis agency does not deserve a single star! Extremely unprofessional and incompetent management! . Complete lack of communication, chaos in absolutely everything, inaction in solving the problems of the tenants!. The promises when signing the contract turned out to be empty words!. The agency created more problems for us than it solved! Waste of time, nerves and money! I categorically do not recommend!
Thank you for your feedback. We’re sorry to hear that you feel this way, although we don’t appear to have any record of working with you. We’re always open to learning and improving, and would really appreciate the opportunity to discuss this directly. Please get in touch so we can look into this for you.
5/5
GoogleLast week I contacting Castle Hill Properties to view a few flats for rent. Within one week I have moved into a place perfect for me! I was dubious at first going through an estate agent but I am so glad I did. Sarah not only listened to my requirements but has an exceptional level of customer care and attention to detail. She both managed my expectations and throughout the short process kept me informed on the progress. Sarah actually cares that she finds you a suitable home and is completely transparent. I cannot recommend enough! Thank you so much Sarah
1/5
GoogleSarah from Castle hill was very rude in dealing. It was when my guarantor didn't fill the form in 2 days given we had 1 week window for which I paid 200 quid. As per her she said it was my "FAULT" that my guarantor didn't do it in time. Also these guy's software ask for intense scrutiny which demands access of your online bank account. This made me suspicious as nothing was warned like such before. I demanded some more time for sorting guarantor due to this suspicious step. The request was denied and I lost my 200 quid due to their utterly rude and obnoxious behavior. Now I'm glad I lost that horse stable of a place with damp walls they called a room as I got far more better deal elsewhere with lower price. Must train their employees on guest sensitivity. Won't recommend dealing with this agency at all.
5/5
GoogleSarah was a very pleasant and professional negotiator and I will be happy to use Castle Hill Estate agents again.
5/5
GoogleSarah was very kind and helpful! I totally recommend this! :)
1/5
GoogleWorst to deal with. Really Hard to get in touch with anyone and get timely response from anyone.
1/5
GoogleDear Anfisa Swain Before jumping to conclusions and being so impolite in your email not all ppl have the intentions on hanging up on you! My phone was snatched out of my hand by two men on a motor bike. If this is the tone of a manager then I feel really sad for the staff.
5/5
GoogleJasmeet and her colleague were super friendly and supportive with all our queries. Promt replies to calls and emails
5/5
GoogleMassive thanks to Sarah who was amazing and helpful throughout my search for a new home. Professional, dedicated, and thorough with her assistance as an agent. If anyone needs to find a place, contact Castle Hill and Sarah. 100% recommended
5/5
GoogleHad a great experience with Castle, was in touch with Sarah and she was very very warm, friendly and at the same time professional. She understood my requirements very well and made sure we got want we were looking for!
5/5
GoogleI am writing to express my heartfelt appreciation for the exceptional service provided by your outstanding estate agent, Sarah, during our recent property search. Her dedication, professionalism, and expertise made the entire process very smooth. From the very first meeting, Sarah demonstrated a deep understanding of our requirements, truly listening to our needs and preferences. Her warm and approachable demeanor immediately put us at ease, making us feel like valued clients from day one. She had an impressive knowledge of the local housing market, and her insights were invaluable in helping us narrow down our options.
5/5
GoogleWriting this to express my heartfelt appreciation and gratitude for Sarah, who’s been god sent for my partner and I. After visiting multiple agents and not being able to find a home to rent, we came across Castle Hill Properties and had the pleasure of meeting Sarah. Her helpful and welcoming nature put us at ease right from the beginning. She made us feel comfortable, understood our situation and requirements and within a day helped us find the perfect home. Ever since, I’ve probably called her a million times, every step of the way and she has happily responded to each call, guiding us throughout the process. Definitely in awe of her commitment. It’s been an absolute wonderful experience with her and all our best wishes to her for the future. A big thank you to Sirus too, who has also played an instrumental role in the process of getting us our place. We are very thankful to both of them for all their help and efforts. Highly recommended. 💯
5/5
GoogleSeems well-established agency. Easy to communicate. Priortise need of selling your property. Negotiates with confidence. Finds the right buyers. Their knowledge is based on their experience and good communication.
5/5
GoogleRating only, no written review.
1/5
GoogleExtremely poor customer service - never got back to me
5/5
GoogleSarah is really sweet and a very helpful estate agent, highly recommend!
4/5
GoogleSarah was very helpful and diligent in my search for which I remain grateful.
5/5
GoogleCastle hill properties has been very helpful to provide me new house specially Sarah who helped me through the entire process. She has been an amazing with her communication skill to get me home faster as possible.
5/5
GoogleThanks for sirus and his team.
1/5
GoogleDO NOT GO WITH CASTLE HILL. We had to live in a damp, mould ridden, unsafe and broken house for 8 months. From the start they left us homeless, then when we straight away communicated all the issues with the house they blamed us for having …
Dear Natalie, We acknowledge that there were concerns during your tenancy, and we followed the landlord's instructions in addressing them. It's important to recognize that every situation has multiple perspectives. It has now been nearly … More
5/5
GoogleThanks, Sarah - so grateful for your help!
5/5
GoogleI appreciate all your kind help and efforts...big thanks to Sarah
5/5
GoogleSarah has been very helpful and guide me through the whole renting process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 178 reviews rated 4.7 out of 5, followed by Slough with 17.
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