Trusted Agent profile
★★★★★
526 reviews across 3 offices and 3 platforms
Cassidy and Tate has three offices, in St. Albans (two offices) and Wheathampstead. Together they have 526 reviews on three platforms, rated 4.8 out of 5 overall.
234
Reviews on Google
All 3 offices
8
Reviews on Facebook
Business-wide
284
Reviews on Trustpilot
Business-wide
Cassidy and Tate's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have used Cassidy and Tate for several years for the tenant find service They are an independent company and have found their level of service excellent , they are friendly and very approachable. Communication at every stage has been great, Every little concern has been answered immediately I found their rates to be very favorable My contact was Sarah Twigg and she was excellent , professional , knowledgeable and approachable
5/5
Google100% Professional, friendly and helpful
5/5
GoogleWe purchased a house through Cassidy & Tate and then sold with them 5 years later. They provided an honest and trustworthy service both times and we wouldn’t hesitate to recommend them to anyone, buying or selling a house. Duncan in particular was fantastic.
1/5
GoogleWe recently dealt with Cassidy & Tate in St Albans (specifically Lucie) during the purchase process for a property. We submitted three offers, all of which were ultimately rejected, which in itself is not the issue. The concern is the communication style and overall handling of the sales process. After our viewing, I was the one who followed up to express our interest in making an offer, rather than receiving any proactive follow-up call. From that point onwards, communication was conducted entirely via email with no telephone contact at any stage. On multiple occasions, we asked whether our position could be communicated directly to the vendors by phone, particularly as we are first-time buyers with no chain and the property required significant renovations. However, we were told that communication with the vendors was also being handled via email rather than direct telephone discussion. Even when we increased our offer and specifically requested that our position be verbally communicated to the vendors to help properly present our circumstances, we continued to receive email responses confirming rejection, without any direct conversation taking place. Overall, the process felt very passive in terms of sales approach and negotiation. In our experience, there was no telephone-based engagement or active selling of our position to the vendors, which is something we would typically expect from an estate agent acting in a sales capacity. While we appreciate that offers are not always accepted, we were disappointed with the lack of proactive communication and the absence of any real attempt to progress negotiations beyond email exchanges. We will actively try to avoid purchasing a future property through Cassidy & Tate going forward.
5/5
GoogleWe had a fantastic experience selling our home with Cassidy & Tate, and in particular working with Duncan, who was excellent throughout the entire process. From the outset, Duncan moved quickly to get the property listed, organising photography and even helping arrange the EPC, which made a big difference in getting everything live without delay. The listing was handled brilliantly, and within just two weeks we had two strong offers. What really stood out was Duncan’s communication. He was always incredibly responsive, proactive and never made any question feel like a chore. After every viewing, he provided clear updates, which gave us real confidence and kept us fully informed at each stage. He also went above and beyond in practical ways, such as letting the surveyor in when we couldn’t be there, which really helped keep things moving smoothly during a busy period. On top of all that, Duncan is personable, considerate and clearly takes pride in doing a great job for his clients. We dealt solely with him throughout and thanks to his efforts, the whole process felt far more straightforward than it could have been. We couldn’t recommend Duncan and Cassidy & Tate more highly.
1/5
GoogleEmail twice not heard anything then use SignVideo Because I’m Deaf rang them explain would like one of there staff to view my house to value it they say will email me later afternoon but never did ? Very poor service with Deaf people
5/5
GoogleAs a landlord, I value reliability and clarity. The management service has been spot on.
5/5
GoogleEverything ran smoothly from viewing to completion.
4/5
GoogleGood communication and a reliable service overall.
5/5
GoogleCassidy & Tate handled our lettings in Marshalswick efficiently. Sarah and Louse was always quick to respond.
5/5
GoogleProperty management has been excellent so far. Any issues are dealt with promptly.
5/5
GoogleEasy process with no pressure at any stage.
5/5
GoogleReally positive experience overall.
5/5
GoogleGreat service and very easy to deal with.
5/5
GoogleSold our home in St Albans and couldn’t fault the service. Duncan was calm and professional throughout.
5/5
GoogleReally smooth lettings process overall. Communication was good and everything was handled efficiently.
5/5
GoogleProfessional team with excellent local knowledge.
5/5
GoogleAs buyers, we appreciated how organised the viewings were. Nick was excellent to deal with.
5/5
GoogleCassidy & Tate manage several of our rental properties and the service has been reliable and proactive.
5/5
GoogleStraightforward process and good communication throughout.
5/5
GoogleBuying our first home near Wheathampstead felt far less stressful thanks to Nick Masters.
5/5
GoogleDavid Tate was very professional and very friendly, making this scary move so much easier to handle. Thank you for holding my hand and showing me that not all estate agents are the same.
5/5
GoogleI have just completed on my brand-new home through Stuart & Laura in the new homes department. I love my house thank you so much. Hopefully, we won’t see you again for many years. Thank you
5/5
GoogleCassidy & Tate marketing was everything they said it would be from the pictures to drones and their videos. They made my house look amazing. Very impressed and would always come back to you when I am on the move again. Wouldn’t hesitate to recommend you. Best by far!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St. Albans (10 High Street) has the most, with 388 reviews rated 4.7 out of 5, followed by Wheathampstead with 311.
The three Cassidy and Tate offices, by town:
