Trusted Agent profile · Cheshire

Butters John Bee estate agents in Crewe and Nantwich

4.8

★★★★★ Excellent

2,163 reviews across 2 offices and 1 platform

buttersjohnbee.com

Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,163 reviews on 1 platform, rated 4.8 out of 5 overall.

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4.8 / 5

2,163

Reviews on Google

All 2 offices

Our offices

Butters John Bee's two offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,162 reviews on Google only. Show every review

4/5

Google

I am aware the all property experts have to follow their company procedure whilst doing their valuations. This is of course great as it gives you the full insight on how the estate agency works. I feel that this could be more efficiently by reducing the time of the explanation and concentrate more on the valuation. Jessica from Butters John Bee Crewe office was lovely, professional and very friendly, however I feel that this was my longest valuation.

B · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Ms France, thank you for your very honest review of Jessie - she is a a talker! We trust that she will have covered elements that others in our industry wouldn't, as you can see from our google reviews, for most of our staff the general consensus is that we have a knowledgeable and efficient team and ultimately we will get you sold! We will of course pass your feedback on and of course look to see if we can condense the delivery time - but sometimes you don't need a good job, you need a great job, and that requires time. All the best, Crewe BJB.

5/5

Google

Thank you very much to Roksana. She is a very helpful person - she was first person which started talken with us when we entered the agency to register ourselves. She booked 2 views right away for us. At the time of viewing the house, she answered all our questions. She also added significant information from herself. We are very pleased.

Agnieszka · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Crewe Sales Team

5/5

Google

Kristianne visited me at my newly renovated property in Crewe, I was very impressed with her knowledge of the property prices in the area and she gave me great guidance going forward with regards to renting the property to tenants. She was very cheerful and it’s clear she has a passion for what she does! Many thanks, will be using your services in the future.

Jonathan · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Sales Team

5/5

Google

Once again I’ve received a fabulous service. Jessica has been amazing and 12 months on she remembered my circumstances so it wasn’t traumatic to go through it again. Her knowledge about the current market was outstanding as well as her expert advice. I can’t thank you enough for being so professional but talking to me in a way that I understand things.

Hannah · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Oh Hannah, such lovely words. Whatever you need, I'll be there for you. Whether its this year, next year or in ten years! We will get there x

5/5

Google

We’ve been working with Ryan at the Crewe branch, he has been absolutely amazing to work with. He understands exactly what we are looking for and has local knowledge which is very helpful. He is very genuine and I know I can trust him to show me properties that meet my criteria. I would definitely recommend BJB 🐝 to anyone looking in the area. Bonus, they have excellent systems for reminders and texts when you’re booking viewings. I always love efficiency and organisation. Saves time and energy for everyone involved!

Karishma · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Karishma, Thank you for leaving me this kind review, I really appreciate it! I look forward to continue helping yourself and partner with your property search. See you soon. Best wishes, Ryan, BJB Crewe

5/5

Google

Natalie has viewed our property today and she has been extremely helpful and understanding of our issues with the rented house we live in. She has been so professional and logged everything that needs attention and is going to address all the faults that need fixing. Natalie gave us reassurance that she will get this report written up early next week and any problems to work direct through herself. Such a lovely, friendly demeanour and very impressed with her ‘get things done’ approach. Thank you. Helen

Helen · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Property Management Team

1/5

Google

My original review was quite positive, BJB couldn’t do enough to get you to sign up however that’s where it stops, the property management team are useless - been waiting 4 weeks for a simple repair with no replies to emails and failed promises on call backs. I accidentally overpaid on my rent, chased it weekly with the property management team for 2 months, no reply so I offset it against my rent and received a threat of eviction. I have never experienced anywhere with such poor after service, it’s disappointing that I have had to leave this review but I don’t see any alternative

Ricky · 26 August 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Ricky, I am very sorry to hear about the problems you have encountered. I have tried to call on a couple of occasions but if you are able to contact the Crewe Property Management Team, I will look to try and resolve this issue for you as a matter of urgency

5/5

Google

Kristianne was very helpful, bubbly and informative would definitely recommend bnb

Adam · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Kristianne. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Sales Team

5/5

Google

Maddy was very helpful with assisting me in some properties I was looking at. Would recommend

Kyle · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Maddy. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe

5/5

Google

Had a viewing with Roksana she knew an answer to every question and have a great sense of humor!

Kevin · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Roksana. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe

5/5

Google

Came into branch and dealt with Ben in Property Management who was able to help me with my standing order and sort out my new property.

Julie · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Marcin. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team

5/5

Google

Excellent service , Marcin is very professional, and personable. Made our home search less stressful, would highly recommend..

Stranger · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Hi There! Thank you for leaving me a review based on my service! If you require any more help, please get in touch with us at Butters John Bee!

5/5

Google

Been dealing with Roksana for quite some time, she has been very accommodating and always eager to help. Best customer service I have ever received!

Kevin · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Roksana. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe

5/5

Google

Had the pleasure of meeting Vickie Roscoe for our house evaluation. Vickie was professional, informative, and friendly and made the process very easy!

Matthew · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind words regarding Victoria. Please let us know if we can be of any further assistance. Butters John Bee Sales Team

5/5

Google

Marcin is a nice guy give all the support and make te letting process very fast. Thank you so much for BJB for your support and help.

Reshma · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Hi There! Thank you for leaving me a review based on my service! If you require any more help, please get in touch with us at Butters John Bee!

5/5

Google

Kris was very helpful and friendly. She gave us lots in information and new ideas for our family. Couldn’t ask for someone more informative and professional.

Hannah · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Dear Hannah, the Sales team would like to thank you very much for your review, we are so pleased to hear your comments about Kristianne's service . If there is anything more that we can assist you with please do not hesitate to contact us

5/5

Google

Roksana has been incredibly helpful, friendly, accommodating and knowledgeable in terms of helping us find a property that we can call our new home.

Ash · 30 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Roksana. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe

5/5

Google

I’ve spent the week with the Nantwich team for my work experience, and i have had such an incredible time. It is such an amazing team to work with and you can tell how much they care about the service they’re providing. The branch manager Gary Fear has made me feel so welcome and he is such a lovely gentleman and deals with clients with the up most respect. I would definitely recommend this branch if you’re in need of a company who cares about you and you needs. Thank you Nantwich for an such a fun filled week!

Holly · 15 July 2023 · Butters John Bee Nantwich

Agent replied · 29 July 2023

Hi Holly. Thanks so much for leaving this lovely review. It has been a pleasure to have you here and we're very sorry to see you go. You are a credit to your school and to your parents and we wish you all the best for the future. Gary Fear, Branch Manager, Butters.John Bee Nantwich..

1/5

Google

Wow, I don't know where to start ! If you're trying to make a booking to view , it all starts their nightmare , … More

Private · 3 July 2023 · Butters John Bee Crewe

5/5

Google

What a team Marcin thank for your help with my property that was on the market to rent nothing was too much trouble for him kept me updated throughout very polite and professional at all times keep up the good work also Corrie who … More

Jackie · 3 July 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Marcin & Corrie. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team

5/5

Google

Marcin

Alexandra · 30 June 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Marcin. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team

5/5

Google

Marcin was very helpful and kind

Reji · 30 June 2023 · Butters John Bee Crewe

Agent replied · 28 October 2023

Thank you for your kind review for Marcin. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team

1/5

Google

Horrible company avoid at all costs Never use agai🤮🤮🤮🤮 …

PRIVATE · 30 June 2023 · Butters John Bee Crewe

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017
  • 2017 1 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Sales

Source: ESTAS winners lists, as published, linked by year.

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Questions about Butters John Bee

Which Butters John Bee office has the most reviews?

Crewe has the most, with 1,885 reviews rated 4.7 out of 5, followed by Nantwich with 278.

Where are the Butters John Bee offices?

The two Butters John Bee offices, by town:

  • Crewe: 181-183 Nantwich Rd, Crewe, Cheshire, CW2 6DF
  • Nantwich: 20 Beam Street, Nantwich, Cheshire, CW5 5LL
Has Butters John Bee won any awards?

Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.

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