Trusted Agent profile · Cheshire
★★★★★
2,150 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,150 reviews on 1 platform, rated 4.8 out of 5 overall.
Butters John Bee's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMarcin is professional and knowledgeable when it come to properties he has found to suit us. Would recommend highly.
Thank you for leaving Marcin a kind review based on his service! If you require any more help, please get in touch with us at Butters John Bee - Lettings
4/5
GoogleMarvin was very helpful with our moving in process and we are very happy with our new house.
Thank you for leaving Marcin a kind review based on his service! If you require any more help, please get in touch with us at Butters John Bee - Lettings
5/5
GoogleWas given great service by the team at Crewe especially Marcin, Corrie and Ben.Looking forward to our new house
Thank you for leaving this kind review for our team! If you require any more help, please get in touch with us at Butters John Bee - Lettings
5/5
GoogleRoksana has been a pleasure to work with, she has been incredibly helpful, supportive and went above and beyond to help with whatever I needed. Cannot recommend enough!
Hi There! Thank you for leaving me a review based on my service! If you require any more help, please get in touch with us at Butters John Bee!
5/5
GoogleCorrie Mainwaring from the Crewe has been nothing but amazing, she has been so helpful in my moving in journey even when we struggled with the referencing. Big thanks to Corrie.
Thank you for leaving Corrie a kind review based on his service! If you require any more help, please get in touch with us at Butters John Bee - Lettings
5/5
GoogleRating only, no written review.
Thank you Lewis for your 5 star review of BJB Crewe Sales.
5/5
GoogleRating only, no written review.
Thank you for your kind words. Ben Butters John Bee Crewe Lettings Team
5/5
GoogleRating only, no written review.
Thank you for your kind review. Please do not hesitate to contact us if we can be of any further help. BJB Property Management Team Crewe
5/5
GoogleRating only, no written review.
Thank you for your kind review. Please dont hesitate to contact the office if you need any further help. Butters John Bee Property Management Team - Crewe
1/5
GoogleThree years ago - We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you. Now - Having been in the property for three years it is now apparent that Butters John Bee do not care about our welfare. We had reported a broken pipe in the kitchen to get absolutely no response - so my husband fixed the issue. Our toilet was completely backed up for over a week before the third time in two years before they set someone out to us only to find out that it was blocked with expanding foam because of a broken pipe - the plumber left a huge hole in the floor which allowed a sewage smell to fill our home - we are still waiting for someone to come out to fix the issue (because we don’t enjoy living like second class citizens we have actually paid for the problem to be fixed ourselves) We reported our oven hasn’t been working over a year ago - only to find out that Butters John Bee hadn’t even informed the landlord - She has agreed to replace to oven, however this was over a month ago and we still haven’t heard a thing - so looks like a broken over over Christmas is our future. On Friday we came home to a burst water pipe in our garage - everything is flooded. We have reported it, called, left messages, emailed and escalated the issue through head office - we haven’t even had a phone call. I know our landlord isn’t the issue, every time she has been made aware of any issue she has resolved it straight away - it’s the letting agency that is the problem. I wish I had her number to be honest rather than being ignored and treated less than purely because we are renters.NegativeResponsiveness
Thank you for great review please do not hesitate to contact us if we can be of further help
5/5
GoogleMarcin is fantastic and an absolute asset to BJB! I have been looking for a place to rent for a while now, I have been to that many viewings where the person there didn't know much about the property or just didn't seem to care, this was not the case with Marcin - From the minute we arrived to even today, he has kept me up to date in what's going on and was honest about everything and called me back when he promised to. If only more people was like him! Keep up the brilliant work!
Thank you for your kind review. Please dont hesitate to contact the office if you need any further help. Butters John Bee Lettings Team - Crewe
4/5
GoogleI am aware the all property experts have to follow their company procedure whilst doing their valuations. This is of course great as it gives you the full insight on how the estate agency works. I feel that this could be more efficiently by reducing the time of the explanation and concentrate more on the valuation. Jessica from Butters John Bee Crewe office was lovely, professional and very friendly, however I feel that this was my longest valuation.
Ms France, thank you for your very honest review of Jessie - she is a a talker! We trust that she will have covered elements that others in our industry wouldn't, as you can see from our google reviews, for most of our staff the general consensus is that we have a knowledgeable and efficient team and ultimately we will get you sold! We will of course pass your feedback on and of course look to see if we can condense the delivery time - but sometimes you don't need a good job, you need a great job, and that requires time. All the best, Crewe BJB.
5/5
GoogleThank you very much to Roksana. She is a very helpful person - she was first person which started talken with us when we entered the agency to register ourselves. She booked 2 views right away for us. At the time of viewing the house, she answered all our questions. She also added significant information from herself. We are very pleased.
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Crewe Sales Team
5/5
GoogleKristianne visited me at my newly renovated property in Crewe, I was very impressed with her knowledge of the property prices in the area and she gave me great guidance going forward with regards to renting the property to tenants. She was very cheerful and it’s clear she has a passion for what she does! Many thanks, will be using your services in the future.
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance. Kind Regards Sales Team
5/5
GoogleOnce again I’ve received a fabulous service. Jessica has been amazing and 12 months on she remembered my circumstances so it wasn’t traumatic to go through it again. Her knowledge about the current market was outstanding as well as her expert advice. I can’t thank you enough for being so professional but talking to me in a way that I understand things.
Oh Hannah, such lovely words. Whatever you need, I'll be there for you. Whether its this year, next year or in ten years! We will get there x
5/5
GoogleWe’ve been working with Ryan at the Crewe branch, he has been absolutely amazing to work with. He understands exactly what we are looking for and has local knowledge which is very helpful. He is very genuine and I know I can trust him to show me properties that meet my criteria. I would definitely recommend BJB 🐝 to anyone looking in the area. Bonus, they have excellent systems for reminders and texts when you’re booking viewings. I always love efficiency and organisation. Saves time and energy for everyone involved!
Karishma, Thank you for leaving me this kind review, I really appreciate it! I look forward to continue helping yourself and partner with your property search. See you soon. Best wishes, Ryan, BJB Crewe
5/5
GoogleNatalie has viewed our property today and she has been extremely helpful and understanding of our issues with the rented house we live in. She has been so professional and logged everything that needs attention and is going to address all the faults that need fixing. Natalie gave us reassurance that she will get this report written up early next week and any problems to work direct through herself. Such a lovely, friendly demeanour and very impressed with her ‘get things done’ approach. Thank you. Helen
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Property Management Team
1/5
GoogleMy original review was quite positive, BJB couldn’t do enough to get you to sign up however that’s where it stops, the property management team are useless - been waiting 4 weeks for a simple repair with no replies to emails and failed promises on call backs. I accidentally overpaid on my rent, chased it weekly with the property management team for 2 months, no reply so I offset it against my rent and received a threat of eviction. I have never experienced anywhere with such poor after service, it’s disappointing that I have had to leave this review but I don’t see any alternative
Ricky, I am very sorry to hear about the problems you have encountered. I have tried to call on a couple of occasions but if you are able to contact the Crewe Property Management Team, I will look to try and resolve this issue for you as a matter of urgency
5/5
GoogleKristianne was very helpful, bubbly and informative would definitely recommend bnb
Thank you for your kind review for Kristianne. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Sales Team
5/5
GoogleMaddy was very helpful with assisting me in some properties I was looking at. Would recommend
Thank you for your kind review for Maddy. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe
5/5
GoogleHad a viewing with Roksana she knew an answer to every question and have a great sense of humor!
Thank you for your kind review for Roksana. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe
5/5
GoogleCame into branch and dealt with Ben in Property Management who was able to help me with my standing order and sort out my new property.
Thank you for your kind review for Marcin. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe Lettings Team
5/5
GoogleExcellent service , Marcin is very professional, and personable. Made our home search less stressful, would highly recommend..
Hi There! Thank you for leaving me a review based on my service! If you require any more help, please get in touch with us at Butters John Bee!
5/5
GoogleBeen dealing with Roksana for quite some time, she has been very accommodating and always eager to help. Best customer service I have ever received!
Thank you for your kind review for Roksana. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Crewe
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Crewe has the most, with 1,883 reviews rated 4.7 out of 5, followed by Nantwich with 267.
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
