Trusted Agent profile · Cheshire
★★★★★
2,163 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,163 reviews on 1 platform, rated 4.8 out of 5 overall.
Butters John Bee's two offices, most reviewed first. Each has its own page.
Showing 2,162 reviews on Google only. Show every review
1/5
GoogleHighly unprofessional & inept property management team (Crewe). Landlords, please exercise strong caution in instructing this company, & B Parry to manage your property. Phone calls routinely go unanswered. Emails not always responded to. Rent has not always been forwarded on time. Overall, our experience has been very very negative.
5/5
GoogleBrilliant estate agents! Very welcoming, helpful and friendly. Want to say thank you to a lovely agent called March, who has helped to make my sister feel comfortable and happy in her new place :)
Thank you very much for your kind review on Marcin's service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
5/5
GoogleRating only, no written review.
5/5
GoogleThe service we received was excellent in that Sam went the extra mile to arrange a viewing appointment at short notice due to our situation. At the viewing he was helpful and knowledge
Thank you very much for your kind review on Sam's service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
1/5
GoogleAn extremely poor customer service. The way we have been dealt with on vacating our property was absolutely appalling. It was almost impossible to get hold of anyone on the phone or through email to deal with our enquiry when chasing to get our deposit back. Benjamin Parry in particular was extremely rude and unprofessional (when eventually managed to speak to him on the phone weeks later) and brought up very petty issues of the state of the property that he threatened to report back to the landlady to knock money off our deposit. Overall my partner and I are extremely dissatisfied with Butters John Bee estate agent as a whole. Property management team were shockingly bad at responding too.
5/5
GoogleMarcin Strzelec Very nice Professional and helpful I recommend
Thank you very much for your kind review on Marcin's service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
1/5
GoogleAvoid,they are unprofessional, try stealing money and breach GDPR regs.
5/5
GoogleMarcin Strzelec very nice, professional, and helpful, the best
Thank you very much for your kind review on Marcin's service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
5/5
GoogleRating only, no written review.
Thank you very much for your 5* review on Kristianne's service. Would you mind popping her name against the review that would be much appreciated. If you do require anything else please do contact us. Butters J Bee, Crewe Sales
5/5
GoogleReally grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.
Thank you for your kind words about Marcin in Lettings Team, Sam in our Sales Team and Adrian in our Financial Services Team
5/5
GoogleI recently had the pleasure of working with Gina as my move manager, and I couldn't be happier with the support she provided. Her expertise in managing the logistics of my move was exceptional. Gina made the entire process seamless and stress-free, and her attention to detail was impressive. If you're in need of a move manager who goes above and beyond to ensure a smooth transition, I highly recommend Gina. She's the best in the business! 👍🏡📦
Thank you for your kind words about Gina. Please do not hesitate if you need any further assistance. Crewe Sales Team.
5/5
GoogleVery helpful staff. Went the extra mile for me to get lots of viewings arranged on the same day as I was up in Crewe just for one day. Professional set-up and they know the area andctheir business well.
Thank you very much for your kind review on our service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
5/5
GoogleVitoria Roscoe came to value our house she was very polite and helpful she was also very complimentary she is professional all questions answered clearly thank you 🙂 …
Thank you very much for your kind review on Victoria's service. We really appreciate it and if you require anything else please don't hesitate to contact. Many thanks BJB Team
5/5
GoogleWent to a Property Auction on Monday for the experience and information. I was introduced to a lady called Kas who was very helpful explaining the process of selling properties by Auction she gave me valuable information she was very chatty and understand as I am a complete novice on how it all works. Many Thanks Kas
Thank you for your kind words about our Kristianne in our Sales Teams
5/5
GoogleIt’s very well experience
Thank you for your kind words about our Property Management Team.
5/5
GoogleThankyou to Corrie, Marcin and Ben for all of your help
Thank you for your kind words about our Lettings and Property Management Teams
5/5
GoogleKristianne was very helpful and informative and would definitely recommend bjb
Thank you very much for your 5* review on Kristianne's service. If you do require anything else please do contact us. Butters J Bee, Crewe Sales
5/5
GoogleVictoria Roscoe came to do a valuation on my property. She was very professional, informative, helpful and had great knowledge of local area and property market. Would recommend, thank you.
Thank you for your kind words about our Victoria in our Sales Team
5/5
GoogleRating only, no written review.
Thank you for your kind words about our Crewe office
5/5
GoogleKris was very helpful and professional. Appreciate it.
Thank you for your kind review. Please do not hesitate if you need any further assistance. Crewe Sales Team.
5/5
GoogleWe are very pleased with the cooperation with Butters John Bee, especially with Marcin a young man with a professional approach. Always helpful, always smiling and the quality of Marcin’s work is at the highest level! Thank you so much. Best regards to all the team at Butters John Bee.
Thank you for your kind words about Marcin in Lettings Team
5/5
GoogleJennifer ditch was so helpful this morning when i reported the issue of my boiler to her . She is so amazing and dedicated to her work I really recommend her for great work and good customer service support . Thanks so much Jennifer you are a star
Thank you for your kind words regarding Jennifer. Please don't hesitate to contact us if you have any further information. Butters John Bee Crewe Property Management.
5/5
GoogleI would like to thank Jennie for the good service l received since l moved in .She has been of great help, so understanding .No words can explain how thankful & grateful l am.Keep up the good work Jennie.
Thank you for your kind words regarding Jen. Please let us know if we can be of any further assistance. Butters John Bee Property Management Team
5/5
GoogleI had the pleasure of meeting Nicola whilst looking at a new home in Aston She has to be one of the most helpful sales advisers I’ve met whilst looking for … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Crewe has the most, with 1,885 reviews rated 4.7 out of 5, followed by Nantwich with 278.
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
