5/5
GoogleMarcin was amazing with us and very helpful and so was Ben also, thank you both very much!
Agent replied · 24 March 2024
Thank you for your kind words for our Lettings and Property Management Team.
Trusted Agent profile · Cheshire
Butters John Bee estate agents in Crewe and Nantwich
★★★★★
2,163 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,163 reviews on 1 platform, rated 4.8 out of 5 overall.
Our offices
Butters John Bee's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 2,162 reviews on Google only. Show every review
Google5/5
GoogleMarcin was very helpful with the initial stage of my application and Ben in Property Management got e c erything b over the line when there were some problems at the last minute
Agent replied · 24 March 2024
Thank you very much for your review on Marcin and Bens service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GooglePaige has shown me a property and the service I received was amazing she was very helpful and informative. Would recommend the Crewe BJB
Agent replied · 24 March 2024
Thank you for your kind words for Paige. Butters John Bee Sales Team (Crewe)
5/5
GoogleKristianne was knowledgeable and professional. She answered my questions thoroughly and provided solutions to some issues that could have potentially delayed the sale.
Agent replied · 24 March 2024
Thank you for your kind words for Kristianne. Butters John Bee Sales Team (Crewe)
5/5
GoogleMarcin helped me with my move in and was very helpful and attentive. Thanks to Ben in property management for sorting out the paperwork.
Agent replied · 24 March 2024
Thank you very much for your kind review about Ben and Marcin. Kind Regards, butters john bee Property Management
5/5
GoogleToday I am very grateful to Victoria Roscoe for coming and giving her assessment of the market. Your professional assessment is of great help to me. Kin
Agent replied · 24 March 2024
Thank you for your kind words for our Victoria in our Sales Team. Butters John Bee Crewe Office
5/5
GoogleMartin was very helpful for our viewing and fit us in a day earlier because I was worrying . Phil made sure that everything was ready to be collected Ted on our move day so it was as stressful as possible, thankyou to all the staff who were lovely and helpful when I telephoned
Agent replied · 24 March 2024
Thank you very much for your review on Marcin and Phil's service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GoogleMadison has been a huge help and has been really accommodating during the whole process. Couldn’t recommend her enough! Excellent experience!! Thank you Madison, you’ve have been a star!!
Agent replied · 24 March 2024
Thank you for your kind review, if we can assist you in the future please let us know.
5/5
GooglePhil from Crewe agency is the best agent ever! Trust me when i say, he helped me a lot today and he was really kind. Great person and agent! I recommend Phil 100% !
Agent replied · 24 March 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
5/5
GooglePhil was amazing!! He made sure all our issues with the property were voiced and reassured us he’d report to the property owner. All in all, he’s a fantastic agent.
Agent replied · 24 March 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
1/5
GoogleWe are very disappointed how the things are working in your agency. First of all - bad communication. We had to call, email and even come to the branch all the time to be up to date about the house we have made our offer. You guys told us … More
5/5
GoogleSophie has been amazing with helping us to view and make an offer on our first house. During the viewing process she was friendly and willing to answer any questions we had. She has also helped us with securing an offer on the property and was always available if we needed any advice. We could not be happier with service she has provided ☺️
Agent replied · 24 March 2024
Thank you for your kind review, let us know if we can assist in the future.
5/5
GoogleRating only, no written review.
1/5
GoogleAs a potential purchaser I can only say that my overall experience of this company is poor. Over the past three months alone I have had no response back for several requests for viewings online, one viewing I did manage to get put their price up by £10,000 just days before and nobody bothered to inform me of this then today I turned up for a viewing the vendor didn't even know about,How embarrassing!
5/5
GoogleHaving an excellent service from Philip, would recommend 10/10
Agent replied · 24 March 2024
Thank you for your review about Phil. Kind Regards, Crewe Property Management
5/5
GoogleJust had my annual inspection with Phil he was great,friendly and genuine in wanting to help with any issue I may have had with the property
Agent replied · 28 October 2023
Thank you so much for your fantastic 5 star review, we are so pleased Michael helped you so much. Please contact us if we can be of further assistance. Kind Regards Butters John Bee Crewe - Lettings
5/5
GoogleBig Thank you to Phil in the Crewe office. Professional and knowledgeable and answered all my queries.
Agent replied · 24 March 2024
Thank you for your review about Phil, Kind Regards, Crewe Property Management Team
5/5
GoogleThank you BJB for wonderful experience.Massive thankyou to Phil Hayes.
Agent replied · 28 October 2023
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Crewe Lettings Team
4/5
GoogleExcellent service today delt with my issue straight away Benjamin was extremely helpful and very polite very happy 😊😊😊 very good employee you have there …
Agent replied · 24 March 2024
Thank you very much for leaving a kind review. Kind Regards, Crewe Property Management.
5/5
GoogleAmazing service from Phil Hayes at the Crewe office. Extremely professional, efficient and knowledgeable, nothing was too much trouble, answered all my questions confidentiality and listened to any queries I had. Thank you Phil 😊 …
Agent replied · 28 October 2023
Thank you for taking the time to leave a review for Natalie. We are glad she was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings
1/5
GoogleAwful service from Butters John Bee Crewe branch. On signing you up for a property they couldn’t be more attentive and helpful. They’ll go as far as forcing you to write a positive google review whilst stood over you before they hand you the keys to a property. Once you’re in, they couldn’t care less. The property management team are a nightmare to get in touch with. Take a ridiculous amount of time to respond to emails, don’t pick up the phone - calls always go through to an overflow call centre who take a message and then nothing is done. When they do finally get in touch, you get short, shirty emails as if you’ve massively inconvenienced them. On top of that, they use old photos for their listings. The home we’ve just moved from is now on its 3rd tenant, and we saw the listing with the photos from when it was newly built over 2 years ago. (It now looks very different) The pictures of the garden aren’t even our garden! All in all… avoid.
Agent replied · 28 October 2023
Thank you for taking the time to leave a review for Michael . We are glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings Team
5/5
GoogleCorrie has been amazing and helped with everything. She gave amazing service and the personal touch made it all the better couldn’t fault her service. When I came into the branch to sign contracts Ben was able to assist with the final touches. Thanks to all.
Agent replied · 30 December 2023
Thank you for your kind words for Corrie & Ben. Butters John Bee Crewe Lettings & Property Management Teams
5/5
GoogleAmazing service from Sophie in the Crewe Sales department, she’s been very attentive and gone beyond our requirements, you couldn’t ask for more when viewing properties and putting offers across. Offices were a pleasure to visit also, nice atmosphere and people, felt at home that much I have decided to go with their mortgage professional Adrian, who again, has gone above and beyond. Thank You for a great experience.
Agent replied · 30 December 2023
Thank you for your kind words for Sophie and Adrian. Butters John Bee Crewe Sales Team
5/5
GoogleGina is amazing at her job, always there to support me and answer my questions, very knowledgeable and very polite Thank you Gina 😁 …
Agent replied · 24 March 2024
Thank you for your kind words
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Sales
Source: ESTAS winners lists, as published, linked by year.
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Questions about Butters John Bee
Which Butters John Bee office has the most reviews?
Crewe has the most, with 1,885 reviews rated 4.7 out of 5, followed by Nantwich with 278.
Where are the Butters John Bee offices?
Has Butters John Bee won any awards?
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
