Trusted Agent profile · Cheshire
★★★★★
2,163 reviews across 2 offices and 1 platform
Butters John Bee has two offices, in Crewe and Nantwich (Cheshire). Together they have 2,163 reviews on 1 platform, rated 4.8 out of 5 overall.
Butters John Bee's two offices, most reviewed first. Each has its own page.
Showing 2,162 reviews on Google only. Show every review
5/5
GoogleGary and the team were excellent! Could not recommend them enough. Listen to all of your needs and have a great knowledge of the area and homes. A++
Hi. Thank you so much for leaving such a kind review for us here. We all wish you the very best of luck in your new home. Gary Fear, Branch Manager, Butters John Bee
5/5
GoogleHad a fantastic experience selling my property with Charlotte. I do not have anything negative to say. Indeed even once the property was sold she kept in touch and made sure that she chatted with the buyer and the relevant solicitors to ensure it was all moving forward.
Hi Justin. Thanks so much for taking the time to leave such a kind review for Charlotte. She's a fantastic member of our team and I'm so pleased that she has been able to help you with your house sale. Good luck for the future. Gary Fear, Branch Manager, Butters John Bee
5/5
GoogleI had trouble getting through to anyone in the property management team however I came into contact with Lacey and she was extremely helpful.
Thank you for your review about Lacey. Kind Regards butters john bee Property Management
5/5
GoogleI spoke to Phillip who was incredibly helpful. He was so kind and very informative. What an asset 👏😊 to the company 👏 …
Hello Gillian, thank you very much for the kind review about Phil. Kind Regards, butters john bee Property Management
5/5
GooglePhil talked me through how to fix my boiler. He was a great help, so patient and professional throughout. A real credit to Butters John Bee! Thanks
Thank you very much for leaving a nice review about Phil. Kind Regards, butters john bee property management
1/5
GoogleJust terrible. It took 4 days to get a reply regarding a viewing despite phoning twice and leaving two messages. Paige took me through a registration only to be told the vendors of a property in which I was interested weren't accepting viewings from people without an offer on theirs. Of course that is fine but just ask that from the begining instead of capturing my information. Focus less on obtaining registrations and on helping people move.
5/5
GoogleVery organised. Good customer service and professional. Would recommend more people to contact Crewe office. Best letting company to work with. Have been searching for a house to rent and my sister referred me to John Bee. Within 2 weeks l can see a progress. Corrie and Marcin were the best agents to work with. Assists with a smile and guides you through the process.
Dear Sisa Thank you for your your lovely review, we will be sure to pass your kinds words onto Marcin and Corrie Kind Regards Butters John Bee lettings Team
5/5
GooglePhil was really helpful when I spoke to him on the phone earlier
Thank you very much for the review about Philip. Kind Regards, butters john bee Property Management
5/5
GoogleThankyou victoria roscoe for spending time with us and being very understanding. you have made everything simple thankyou again xx
Thank you for your kind words for Victoria, we hope to assist you in the future.
5/5
GooglePhilip came to our rented property to do an inspection. He was very friendly, polite and professional. All checks completed and he was helpful with any concerns we had :)
Thank you very much for the review about Philip. Kind Regards, butters john bee Property Management
5/5
GoogleLacey was incredibly helpful and efficient with getting us set up with our repeat tenancy! She also very kindly helped with getting some questions and negotiations we had over to our landlord. Very happy with this company as a whole.
Thank you very much for the review about Lacey. Kind Regards, butters john bee Property Management
5/5
GooglePhil has been exceptional he helped me fixed my fridge,boiler and so many things in my new house xxxx He is the best
Thank you very much for your review on Marcins service. We really appreciate your kind feedback. Many thanks, BJB Crewe.
1/5
GoogleI was sent an offer acceptance email and they carried on with viewings and accepted a higher offer. I had paid broker fees and lost money. Avoid.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Thank you for your kind . Butters John Bee Team (Crewe)
1/5
GoogleDidn’t realise I signed up to Disneyland when I booked a viewing to see Micky mouse himself. Organised to meet Paul at a property. 1 hour before the set appointment time, I emailed him to say I’m running 10 minutes late and I’ll be with him shortly. I arrived at the property to find no Paul and no access to the house. Paul doesn’t have access to emails whilst out of the office so was unbeknown to my email? Whether he received it or not, I would anticipate a phone call or some form of communication rather than leaving out to dry. Whether he was there on time and left after 10 minutes or forgot about the appointment - who knows.
5/5
GoogleI had been having issues because of a partner agency in the different part of the country (8 attempts to contact and a call that was ignored), so I called and was put thought to Ben in the Crewe office. Ben was so helpful and solved the issues immediately. Ben - can you go and show the other team what good customer service looks like please? I won't name any names but the company rhymes with Fart and it's fitting that they completely ignore you when they are based in a city, well known for an idiom about ignoring people.... Ben was able to help on a Saturday lunchtime and has done work that the useless team said they would do 2 years ago, which has lead to my current issues. Thanks Ben!
Thank you very much for your review, bjb property management
5/5
GoogleThroughout the whole moving process, Georgina Breeze has been there as our Move Manager, liaising between us our solicitors and the Butters, John Bee team at the Crewe office. She and the team at BJB have seamlessly connected the dots, answered all of our questions and queries, and have taken some of the stress out of what is one of the most stressful and expensive processes anyone buying a house can have. We would totally recommend the BJB team at the Crewe office, as efficient, cheerful and very helpful in every way.
Thank you for your kind words for Georgina. Butters John Bee Sales Team
5/5
GoogleExcellent efficient service and extremely knowledgeable. Phil hayes was fab!!
Hello and thank you very much for your review about our Property Manager Phil. Kind Regards, Crewe Property Management Team
5/5
GoogleMarcin and Ben have been great with my move in
Thank you very much for your review on Marcin and Bens service. We really appreciate your kind feedback. Many thanks, BJB Crewe Property Management
5/5
GoogleMarcin and Corrie have been great with the move in to my new house
Thank you for your kind words for our Lettings Team. Butters John Bee Crewe Office
5/5
GooglePhil has been to do my inspection for my flat. He was such a caring and friendly person. He took on all concerns and gave me complete reassurance that they would going to be addressed. Having only spoke to him through emails and phone calls before this so it was lovely to meet him in person.
Thank you for taking the time to leave a review for Ben. I'm glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards Lettings BJB
5/5
GooglePhilip Hayes helped me renew my tendency Agreement. He was kind, honest and helpful. I am happy with the customer service so far. Thank you for your time and effort. Zoe :)
Thank you for taking the time to leave a review for Michael . We are glad he was of great assistance to you and feel free to call whenever you need help in the future Kind Regards BJB Crewe Lettings
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Butters John Bee and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Crewe has the most, with 1,885 reviews rated 4.7 out of 5, followed by Nantwich with 278.
Yes. In The Trusted Agent 2026 awards, Crewe won Platinum and Nantwich won Trusted Agent. At the ESTAS 2017 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK.
