★★★★★ 5/5
GoogleI'm extremely impressed from start to finish with the service from Bryan and Keegan Estate Agents.
They offer a very classy locally knowledgable and professional service.
I am now settled in superb rented accommodation in a lovely area.
Of particular note is Robert Stubbs, who from first viewing and throughout the initial stages of securing the tenancy was immensly helpful and straightforward.
Sinead · 26 October 2018 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Great to hear Sinead. I hope you are enjoying all that Brockley has to offer
★★★★★ 1/5
GoogleThis is the worst letting agent I have ever rented with. It took months for my deposit to be returned and the agent continuously misled us when trying to get the deposit back. Finally it was returned after spending a lot of time writing emails and calling the office.
In addition to this, they are difficult to get in contact with and none of the issues we had in our flat were ever resolved.
Do not consider renting with this agent.
Kate · 25 October 2018 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Dear Katie,
We were not responsible for maintenance or repairs for your property. This was the responsibility of the Landlord.
I appreciate that you feel the deposit return could have been processed sooner, but you only moved out in mid April. (So not months)
We organised a cleaning contractor for you as this had not been done prior to you moving out. This would have no doubt cost you more if it had been organised by the owner.
You only confirmed to us on the 25th April that you wanted us to go ahead with this, which then happened a couple of days later. The owner would then have needed to inspect to confirm he was happy.
Its ironic that you wrote the above despite the rent being over a month in arrears on more than one occasion during your tenancy.
★★★★★ 5/5
GoogleProfessional, courteous, friendly and always going the extra mile! I highly recommend Javed, Amy and Casey for both sales and lettings. Great team and great agents!
Rebecca · 11 October 2018 · Bryan and Keegan London (190)
★★★★★ 5/5
GoogleJaved and Florent done a great job selling my flat, they were very easy to deal with and professional. Their rate was very competitive, especially for the service they offered and I highly recommend them!
Dom · 11 October 2018 · Bryan and Keegan London (190)
★★★★★ 5/5
GoogleAfter using a well known estate agent, who provided numerous viewings and no offers, we decided to look for a more local agent who had a better grasp of the area. Javed very knew the area very well, and suggested a different sales approach. He got us viewings and an offer within the first week or so of taking over the listing. Javed was very helpful throughout the whole process and even gave us advice about our onward purchase!
Warwick · 11 October 2018 · Bryan and Keegan London (190)
★★★★★ 5/5
GoogleI'm extremely impressed from start to finish with the service from Bryan and Keegan Estate Agents. …
Sinead · 9 October 2018 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Great to hear Sinead. I hope you are enjoying all that Brockley has to offer
★★★★★ 1/5
GoogleRating only, no written review.
Rohit · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 26 August 2024
Dear Rohit. I have searched our records and I can't see that we have had any dealings with you. I would be more than happy to discuss any issues you have. Please contact me on 0208 691 1156
★★★★★ 1/5
GoogleRating only, no written review.
Kaisa · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 1/5
GoogleI would not recommend this agency!. They don't care about customer!
Paulina · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Dear Paulina,
Please let me know what you are having a problem with and what prompted your … More
★★★★★ 5/5
GoogleVery quick and easy process with Robert Stubbs!
Extremely grateful for how nicely it all went through.
Billy · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
Agent replied · 24 October 2023
Thanks Billy.
★★★★★ 5/5
GoogleGreat speedy service. Got moved in within a week of having my offer accepted. Rob helped me out with anything i needed. Highly recommend going with these guys !
Daniel · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 5/5
GoogleHighly positive recent experience. I found this agency to be prompt, attentive and professional. I dealt with negotiator, Robert Stubbs, who was excellent. I would highly recommend them.
Lee · 31 May 2018 · Bryan & Keegan Estate & Letting Agents Brockley
★★★★★ 1/5
GoogleRating only, no written review.
Rohit · 26 October 2017 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Dear Rohit. I have searched our records and I can't see that we have had any dealings with you. I would be more than happy to discuss any issues you have. Please contact me on 0208 691 1156
★★★★★ 1/5
GoogleRating only, no written review.
Kaisa · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 1/5
GoogleI would not recommend this agency!. They don't care about customer!
Paulina · 26 October 2017 · Bryan & Keegan Ltd
Agent replied · 24 October 2024
Dear Paulina,
Please let me know what you are having a problem with and what prompted your comments.
Thanks.
★★★★★ 5/5
GoogleVery helpful letting agent - have dealt with issues in a prompt and efficient manner.
Studio · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleReally attentive, communicative and helpful estate agent. Made what could have been a really stressful process easy and hassle-free. Thanks guys
David · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleI would thoroughly recommend Bryan and Keegan. Really helpful and approachable, a rarity to find such an agent who treats it's clients in a human way!
Chuck · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleI received excellent service from the staff. Both Sophie and Rob are amazing. I would gladly recommend Bryan and Keegan to my friends.
Imran · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleAbsolutely brilliant service from start to finish! Honest and hard working professionals that endeavoured to complete our move. Rob and Sophie had great communication throughout the whole thing. Would highly recommend these guys!
Ian · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleGreat estate agents, great letting agents and great team! They are always very professional, helpful, friendly and definitely go the extra mile. I have no hesitation in recommending their excellent service... well done to Jon, Sophie and the team!
Rebecca · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 2/5
GoogleUseless company that doesn't pay on time. *Edit: I've now had a proper response from them and had it explained that one tenant has been late paying their part of the rent, hence the delay, excluding this month where the agent has admitted fault. Until now, I was not informed of this, my review was written without this information. Some accuracy changes have also been made.* I've tried talking to them but rent has been consistently late without explanation, and their policy of retaining any interest to cover 'administration fees' (despite also getting in my case £239.40/Mo of the rent - a percentage of the total - plus more costs for other connected services) is possibly the reason for the constant slowness. The response is "This has been passed on to Jon as he makes all payments" and then finally a transfer many days later, not even always for the full amount, without an explanation or apology. They're a pointless middle man introducing stress and hampering cash flow that cost a lot of money. OpenRent is a much better alternative, as it is far cheaper and tenants are typically very happy with how it works.
Today is the 24th September. The tenants need to pay the rent by the 4th of each month, 20 days ago, I have not been informed of any late payments by them. I was told I could expect the money in my account around the 7th, but this is far from consistently happening and as I say, is currently over 2 weeks late - not from the tenants, but the agent. I have my own bills to pay and it costs me money to have to keep making short notice transfers from my investment account because this agent wont pay me on time, and I'm sick of doing it. *Edit: Payment received on the 26th, agent has offered to pay late fees*
Note how all the recent reviews are very bad, while only old ones are good - a recent decline in quality perhaps?
Alex · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleBryan and Keegan found us a tenant within 2 days of us putting our property on the market. They have been great in providing us with contacts for cleaning etc and have made the rental process easy!
Raghuv · 26 October 2017 · Bryan & Keegan Ltd
★★★★★ 5/5
GoogleI can recommend Rob @ Bryan & Keegan without any hesitation. Professional, organised, and really nice to work with. Rob managed to find us great tenants in a very short period of time. He was also very helpful with all the formalities, which could have been a real hassle as we currently live abroad. Thanks for help!
Aleksander · 26 October 2017 · Bryan & Keegan Ltd
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
