Brian Holt Estate Agents reviews from sellers

★★★★★ 1.1/5

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No Comms, errors in booking appointment, couldn't even get my house valued

I was due to have a Valuation appointment on Saturday 17th October 2020 - this never transpired and I recieved little to no communication or customer service from the Branch in question. I contacted the office on September 17th and spoke to a member of staff who took the details regarding my property and booked me in with an appointment at 10:00, which I put in my phone's calendar. As I can only visit my property at the weekends due to my job elsewhere in the country I ensured I phoned well in advance to secure a valuation booking with them. As the time ticked on past 10:00 this Saturday I called the Coventry office again, to my dismay the member of staff I spoke to confirmed that my appointment did not appear to be there. They noted that they would contact the Valuer to let them know the situation and that they would call me back to discuss. Come 10:35 I had heard nothing, I assumed the Valuer was with a client, so I called back to discuss the possibility of another appointment the next weekend. I explained the situation to other member of staff and they informed me that there were no appointments available next weekend either but they would contact the Valuer to ask them to speak with me about potentially making time to see me considering the situation. I heard nothing then for the rest of the day nor through til Friday 23rd October 2020 (when I sent my formal complaint) this would have given the valuer plenty of time to contact me, apologise and see if there were any possibilities open to complete a valuation. I was incredibly disappointed by this and of course will not (and could not) go forward with a valuation or sale with them. The staff I spoke with were lovely and had excellent Customer Service, however the lack of communication from the Valuer, for me, is incredibly frustrating and an indication of their service.

Kirsty · 23 October 2020 · Brian Holt Estate Agents

★★★★★ 5/5

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Very professional and knowledgable with great customer service.

Brilliant staff especially the office manager - very professional , and top class customer service. Staff that never gave up making sure the sale went through after selling my property in a week. Always keen to do whatever was necessary to obtain the sale and to keep it on track even under difficult circumstances and many setbacks. A service that is a credit to the industry. I would recommend this office of Brian Holts - main Coventry office - to anyone looking for great service.

Colin · 20 January 2018 · Brian Holt Estate Agents

★★★★★ 5/5

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Longest house sale in history ...

This was not a straightforward sale, but Andy was very patient and professional at all times, and he gave us good advice. He was always available to speak to on the phone and kept us updated with developments. We would use Brian Holt again for our next sale. Great service.

David · 25 December 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Job Well Done

From start to finish Brian Holt were extremely professional. When preparing the brochures they allowed us to make suggestions and changes. The overall quality of the brochures were of a high quality. Andrew Gibbs was the senior sales negotiator who looked after us during the whole sale process. He did a fantastic job in arranging viewings and in most cases attending in person which really helped. When it came to getting the deal across the line he worked extremely hard with all concerned. I would have no hesitation in recommending Brian Holt to anybody looking to sell their property.

Peter · 22 December 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Excellent service from a very professional team

The team at Brian Holt lead by Julie made the selling of our property a relatively straightforward process. Information and feedback on potential purchasers came promptly and was professionally followed through . Our preference was to sell the flat to a first time buyer, and this was achieved. We have no hesitation in recommending . this agent Trish and David

David · 13 November 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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We got there in the end

The process of selling our property through Brian Holt was a good one. We opted for the Open Day option and agreed a sale quickly within a month of going on the market. Although we had a delay which was outside of Holts control, we got there in the end. Throughout the process Andy at Holts kept regularly in touch with us and also chasing the other side which needed doing and I have no problem recommending Brian Holts.

David · 29 October 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Fabulous Service from Start to Finish

'I would just like to thank Andy Gibbs for all his support, help and hard work during the recent sale of my house. He was always there to offer advice and guidance and was an invaluable part of the process, remaining professional at all times. I would also like to thank Ed Holt for all his help and support in the early stages of the sale. The team have been brilliant from start to finish and made the whole process seamless.'

Gemma · 25 September 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Professional throughout

I choose Brian Holt as my selling agent because I already had a positive experience with their lettings department. From the outset Brian Holt sellings department were professional and a great customer service. Andy their senior sales negotiator was friendly and knowledgeable on how best to sell my property and he negotiated a selling price that I was happy with. During the sale itself I was constantly updated via emails or calls. Thank you for everything and I would definitely recommend Brian Holt to sell a house in the future.

Nuala · 14 September 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Don't blame the agent!

Though it took a long time to make a sale that should have happened very quickly, we were victims of a string of unfortunate events all caused by 3 or 4 buyers whose decision-making was as logical as a hedgehog attempting to cross the M1 in rush hour. Though it had been very frustrating, annoying and irritating, the estate agents made the very best of the situation and got the result we were looking for in the end and were helpful and reassuring throughout and acted decisively and promptly each time a potential buyer let us down. Than you.

Dave · 10 August 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Faultless service from first instruction to completion.

All staff that we dealt with were very competent and courteous at all times. Very pleased with the service and successful completion of the sale.

Bob · 29 March 2017 · Brian Holt Estate Agents

★★★★★ 5/5

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Outstanding Service, Support and Advice

Brian Holt were fantastic throughout our unexpectedly protracted sale. They were professional, communicative and supportive. They acted throughout as a calm and reasoned.team and never dropped the ball through the many twists and turns. The details produced for our property were outstanding and were the result of the care they put into the marketing of properties. We were never left dangling or unaware of the situation and were always greeted warmly when we contacted them or popped in to the office.

Tony · 5 December 2016 · Brian Holt Estate Agents

★★★★★ 5/5

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Excellent service- effective, professional and supportive team

We took on Brian Holts after good reports from our next door neighbours, who purchased through them. Julie's local experience led to a realistic view of price and potential, and a good brochure with photos exploiting our property's potential for a buyer. We had a wealth of viewers, which Sarah handled very well (although on the first visit when Ken turned up we thought he was a buyer!), When we accepted an offer, Anna was excellent at keeping us up to date with progress, and chasing down legal activity. Regrettably our buyer withdrew, so we will be starting again in the New Year, however we are happy to be with a great team!

Gren · 24 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Queensland Ave sales x 2

Very good service. Consistently sought buyers when one dropped out. Diligently attended viewings. Advised on the likelihood of possible buyers and their situation.

Bill · 18 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Brian Holt Estate Agents Coventry outstanding service from start to finish

We asked Brian Holt to sell our house because they were an independent and local company with a good reputation. They were very efficient and were able to produce a very good and comprehensive leaflet with all the features and details of our property with beautiful photographs. From the outset the staff kept us informed of interested buyers and arranged viewings and follow up reports so that we were always kept in the picture. They were very knowledgeable and professional throughout offering excellent advice and help on all matters to do with the sale and moving.

Patrick · 18 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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The best I have encountered in over 50 years.

In 50 years of moving around the U.K., Brian Holt in Kenilworth was by a mile so much better than any agent I had ever done business with. Friendly, efficient, nothing was too much trouble. My contacts were Julie and Anna - wonderful. If ever I move again, Brian Holt will have my business. Bill Jones

Bill · 17 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Property sale handled by an excellent team

I used this agent to sell my Mothers house . They produced a good set of photos which showed the property at its best and an excellent set of accurate details with no typographical errors. .It was placed on the market within 3 days and sold very quickly. I was informed. about the progress of the sale at every stage and I could not have wished for better service. I would recommend this agent to anyone wishing to buy or sell a property

BP · 15 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Professional, attentive and helpful.

Everything you would hope for in an estate agent. Friendly, on-time staff with good level of communication at all times.

Chris · 14 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Definitely the Best in Town!

It was a pleasure to deal with real people rather than the stereotypical pushy salesmen estate agent approach. Anna was the crucial lynchpin in our sale (covering much of our solicitor's responsibilities too!) and eased the whole process. Julie and Sarah were always professional and friendly; the whole team quickly built up a rapport and we then established open and transparent communications. Having used two other Estate Agents in Kenilworth (to buy and sell), we can honestly say that Brian Holt are head and shoulders above the competition!

Zoe · 13 December 2015 · Brian Holt Estate Agents

★★★★★ 5/5

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Sale of my leasehold flat in Kenilworth

Having been in my property for 32 years I found the selling process and purchase of another property a very stressful experience due to the length of time taken by the conveyancers but I can honestly say the process was made a lot easier by the calm and professional way that Brian Holt estate agents handled the whole process.. My contact, Anna Withers, continually pushed the process forward and was always calm and reassuring. It was a pleasure to deal with her and the rest of the team who were always friendly and professional.

Michael · 11 December 2015 · Brian Holt Estate Agents