5/5
TrustpilotWant to state that the Auction team at…
Want to state that the Auction team at Bradley Hall have been AMAZING!!!
Trusted Agent profile
Bradley Hall Chartered Surveyors and Estate Agents reviews in Durham and Alnwick
★★★★★
154 reviews across 2 offices and 2 platforms
Bradley Hall Chartered Surveyors and Estate Agents has two offices, in Durham and Alnwick. Together they have 154 reviews on two platforms, rated 4.3 out of 5 overall.
106
Reviews on Google
All 2 offices
48
Reviews on Trustpilot
All 2 offices
Our offices
Bradley Hall Chartered Surveyors and Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Bradley Hall Chartered Surveyors and Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleWe recently listed our home with Bradley Hall and Niamh dealt with the sale of our first family home. She was nothing short of superb 👏 Niamh was so responsive and kept both us and potential buyers updated every step of the way. She sold our home in ONLY 6 DAYS!! We can’t thank her enough for all the hard work in allowing us to reserve our dream forever home for our family!! Thank you Niamh!!
5/5
TrustpilotLouise McMorran was very fast and…
Louise McMorran was very fast and efficient in communicating with us and answering our questions and providing a superb service. We couldn’t of asked for more.
5/5
TrustpilotLouise McMorran was very fast and…
Louise McMorran was very fast and efficient in communicating with us and answering our questions and providing a superb service. We couldn’t of asked for more. Paul
5/5
GoogleBought my first house with the help of Gary Dobson, he had time and patience with me and was absolutely superb with all the help making sure everything was completed correctly
5/5
GoogleGary was really helpful and supportive - a great experience
5/5
GoogleLauren was always very helpful and professional and sold our house in Durham. She did the accompanied viewings. We would definitely recommend Bradley Hall and will use them in the future.
5/5
GoogleThank you to the team at Bradley hall for their friendly, professional service. From start to finish the process was stress free and I was kept informed at every step. Special thanks to Lauren and Niamh. Highly recommended.
5/5
GoogleSuperb help from Niamh in the Durham branch. Very helpful and went above and beyond. Highly recommend. The whole team were great.
5/5
GoogleThank you to Lauren and Niamh who did a great job handling my sale, would recommend.
5/5
GoogleWe are in the process of purchasing a house and selling our property through Bradley Hall From the very outset Charlotte was fantastic. Her knowledge on the property we ware purchasing was second to none. She knew the answer to every question we asked her and has pulled out every stop possible to try and help us put our offer in on the property. As a result of her professional and friendly attitude, we had no doubts we were going to use Bradley Hall to sell our home too. From putting our house on the market to securing an offer and having our offer accepted, has taken less than a week. We are so grateful to Charlotte for going above and beyond to allow that to happen. Thank you!
5/5
GoogleI purchased my first house with Bradley Hall as the estate agents and I have nothing but praise for them! They helped the process feels extremely streamlined and we're super communicative going above and beyond what was required of them. I dealt predominantly through Lauren and Niamh and both were absolute stars. I would highly recommend! :)
1/5
TrustpilotA very poor letting agent
A very poor letting agent. Essential repairs on let property have not been done after 2 months in property. Promised redecoration has now been withdrawn. Now long term leak in roof is causing mould on bedroom ceiling and still no action. Avoid this agent.
1/5
TrustpilotA very poor letting agent
A very poor letting agent. Essential repairs on let property have not been done after 2 months in property. Promised redecoration has now been withdrawn.
5/5
TrustpilotAgent of choice...
After what was an unexpectedly challenging process (nothing to do with the BH!), I can't thank Lucy Mouter enough for her persistence, patience and support given from start to finish whilst completing a commercial let in the city. Communication (which is crucial during this process) was impeccable, Lucy often going above and beyond in terms of reaching out when not expected or anticipated. Sincere thanks to BH but more so Lucy, I can only commend both on a smooth and professional transaction!
5/5
TrustpilotFirst time buyer …
Gary Dobson made our son’s experience of buying a first property effortless. He kept us informed every step of the way and nothing was too much trouble for him. He went over and above to get us the best possible deal and we are very grateful to him. Thank you Gary!
5/5
GoogleVery Professional service ,good communication & helpful at all times throughout the Sale .
1/5
TrustpilotAccompanied viewings from Durham office very poor.
Found the process of accompanied viewings from Durham office to be poor; cursory at best with the agent lacking knowledge of even the simplest aspects of the house they were showing us. On a second viewing, without any notice, we were cut short 'as that is our company policy'. Given that we had gone out of our way to leave work early to enable our viewings to take place being hurried out after 21 minutes (with no notice) was unprofessional and unhelpful. To be told to come back tomorrow if we wanted more time was insulting. Suffice to say we are not proceeding with our offer on that property. A message has been sent today raising a complaint with the director supervising Durham branch (Peter Bartley) in the absence of a branch manager. Sellers be aware!
5/5
TrustpilotWonderful service from the Durham team
Wonderful service from the Durham team, especially Lauren and Kye. Great comms, friendly team and super helpful!
1/5
TrustpilotAbsolutely rude and obnoxious
Absolutely rude and obnoxious, do not use!! The manager Nigel Goodrum in the Morpeth office is very unprofessional, dismissive and rude (to put it politely). He has no interest in customer care and is a terrible estate agent. No communication, never responds to emails and is very condescending when he does respond to emails or telephone calls (after a lot of requests). How can such a rude and unprofessional person work in an estate agents???? I have two minds to write to the ombudsman and the CEO as well to ensure his unprofessionalism and rudeness is communicated effectively.
Agent replied · 4 June 2026
Dear Park Graham, Thank for you for your feedback. Whilst you have left our company a negative review, we would like to have a better understanding of your experience and your relationship with our business. The branch manager you have named is a very experienced and well respected professional with previously great customer feedback. I am naturally curious as to why your experience has differed. Please do feel able to write to me (COO) at sharon.boyd@bradleyhall.co.uk so I can look into this matter for you.
1/5
TrustpilotAbsolutely rude and obnoxious
Absolutely rude and obnoxious, do not use!!
Agent replied · 25 September 2025
Dear Park Graham, Thank for you for your feedback. Whilst you have left our company a negative review, we would like to have a better understanding of your experience and your relationship with our business. The branch manager you have named is a very experienced and well respected professional with previously great customer feedback. I am naturally curious as to why your experience has differed. Please do feel able to write to me (COO) at sharon.boyd@bradleyhall.co.uk so I can look into this matter for you.
5/5
GoogleLauren and Kye were excellent in helping us find our perfect home. They understood the kind if house we wanted and phoned us up as soon as one matching our requirements became available. Can’t recommend them highly enough.
1/5
TrustpilotBradley Hall are the worst
Bradley Hall are the worst, I will steer very clear from this company. They are not nice very rude and disrespectful and have not a care in the world.
5/5
GoogleLauren and Kye were so professional, friendly and helpful at every stage of my recent house sale. They kept me informed and communication was excellent at every stage of the process. A first class service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Bradley Hall Chartered Surveyors and Estate Agents
Which Bradley Hall Chartered Surveyors and Estate Agents office has the most reviews?
Durham has the most, with 109 reviews rated 4.4 out of 5, followed by Alnwick with 63.
