Trusted Agent profile
★★★★★
104 reviews across 2 platforms
26-27 New Elvet, Durham DH1 3AL
Bradley Hall Chartered Surveyors and Estate Agents's Durham office at 26-27 New Elvet is rated 4.4 out of 5 across 104 reviews on two platforms, including 75 Google reviews rated 4.7. The 29 Trustpilot count is for the whole business. See how it compares with other estate agents in Durham. Checked 9 October 2026.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic company, extremely professional throughout.
5 Star to this company for its professional manor throughout a very stressful and unnerving process of an online auction. It was my first time and Louise at Bradley Hall walked me through the whole process from start to finish. With all of their help and guidance I was lucky enough to secure the property. I can not thank them enough and would highly recommend Bradley Hall and especially Louise for their services.
5/5
TrustpilotIncredible Mortgage brokers
We have used the Bradley hall mortgage brokers multiple times now and can say hands down they are the best around. We would recommend Gary Dobson to everyone! He is so lovely and helpful. Seems like he works every hour of the day and has gone out of his way so many times to help us. I can’t say enough good things about him and the team. If you need a broker you can’t find better
Thank you for taking the time to leave this fantastic feedback for Gary and the team! We look forward to assisting you in the future! Kindest, Sharon Boyd |Chief Operating Officer | Bradley Hall North East
5/5
GoogleWe recently listed our home with Bradley Hall and Niamh dealt with the sale of our first family home. She was nothing short of superb 👏 Niamh was so responsive and kept both us and potential buyers updated every step of the way. She sold our home in ONLY 6 DAYS!! We can’t thank her enough for all the hard work in allowing us to reserve our dream forever home for our family!! Thank you Niamh!!
5/5
GoogleBradley Hall were a breath of fresh air and got a deal done for us in weeks! That was after being bitterly disappointed with another agent for over a year! Peter, Lauren and Niamh have been professional, courteous and efficient throughout the process of selling our property and looking at potential homes. If you're looking for an agent in the North East, look no further!
5/5
GoogleThe team at Bradley Hall handled the sale of our long term Family Home, providing good advice and regular updates during the pre-sale process. Lauren and Niamh were always available for updates and information and I would recommend Bradley Hall to anyone considering the sale of their home.
5/5
GoogleI chose to arrange my mortgage through Bradley Hall after hearing incredible things. My experience with manager Gary Dobson has been nothing short of outstanding from start to finish. He made the entire process as easy to understand and smooth as humanely possible and I’ll be forever grateful. Thank you very much Gary - highly recommend.
5/5
TrustpilotAgent of choice...
After what was an unexpectedly challenging process (nothing to do with the BH!), I can't thank Lucy Mouter enough for her persistence, patience and support given from start to finish whilst completing a commercial let in the city. Communication (which is crucial during this process) was impeccable, Lucy often going above and beyond in terms of reaching out when not expected or anticipated.
5/5
GoogleGary Dobson has been amazing as my mortgage advisor, couldn't have been more helpful and made the process easy and stress free! Couldn't recommend him more!
5/5
GoogleI wanted to take a moment to express my sincere gratitude for the outstanding support and guidance that Garry Dobson provided throughout the entire process of purchasing our new home His expertise and professionalism truly made a significant difference in our journey, and I cannot thank you enough for his unwavering assistance. From our initial consultation to the closing of the deal, he consistently demonstrated a deep understanding of our needs and preferences. Your ability to navigate the complexities of the mortgage process with ease and clarity was truly remarkable. Your patience in answering all our questions, no matter how big or small, was greatly appreciated and alleviated much of the stress associated with such a significant financial decision. Moreover, his proactive communication and attention to detail ensured that we remained informed and empowered every step of the way. Your commitment to securing the best possible terms and rates for our mortgage reaffirmed our confidence in your abilities, and we are incredibly grateful for his dedication to our satisfaction. Thanks to Garry Dobson for your support, we are now proud homeowners, and we owe a significant part of our success to you. Your professionalism, integrity, and genuine care for your clients truly set you apart, and I have no hesitation in recommending your services to anyone in need of expert mortgage advice.
1/5
TrustpilotI have contacted this company 4 times…
I have contacted this company 4 times now via email to there Teeside office and through there website using the names attached to the adds to view a commercial premises asking questions about the property but not had one reply. One contact I can understand if went astray but 4 in a week. You would think they would be keen to rent commercial premises and I wonder if the landlords realise they are not getting back to proposed tenants.
We are very sorry indeed that you have not heard from our team. We have located your emails and our Branch Director, Joseph I'Anson has left a message for you. We would very much like the opportunity to work with you. Kindest, Sharon Boyd, Chief Operating Officer, Bradley Hall North East
5/5
GoogleDo consider Bradley Hall to sell your home. Lauren and Niamh were great from day 1. Friendly, knowledgeable and professional, nothing was too much trouble, and communication was just right throughout the process.
5/5
TrustpilotFirst time buyer …
Gary Dobson made our son’s experience of buying a first property effortless. He kept us informed every step of the way and nothing was too much trouble for him. He went over and above to get us the best possible deal and we are very grateful to him. Thank you Gary!
5/5
GoogleWe got our mortgage through Gary at Bradley Hall. From start to finish it was such an easy, stress free experience. Gary went through everything in so much detail ensuring we knew and understood everything. He truly went above and beyond, speaking to our solicitors and decrypting their jargon for us. Any questions we needed answered Gary was there whether that be mortgage questions or anything else we needed. Gary, thank you. We couldn’t have done it without you. Would HIGHLY recommend.
5/5
GoogleThank you to the team at Bradley hall for their friendly, professional service. From start to finish the process was stress free and I was kept informed at every step. Special thanks to Lauren and Niamh. Highly recommended.
5/5
GoogleWe dealt with Lauren for the sale of our house. She was absolutely brilliant, especially considering that we had had a bad experience with another real estate agent in a previous attempt to sell. She was very patient and kept assuring us …
5/5
GoogleWe had the pleasure of selling and buying a home through Bradley Hall recently. When they came out to value our property they were very enthusiastic and positive about our home, unlike some other agents. We had our first viewing the day after it went to market and sure enough it sold just as Bradley Hall said it would. Lauren Gill was amazing throughout. She kept us updated every step of the way, returned calls promptly and went above and beyond what was expected of her. I can’t thank Lauren enough. I would strongly recommend Bradley Hall and Lauren!
5/5
GoogleWhen buying our new home we dealt with Lauren. Lauren was nothing but professional. We always had up to date information and she went above and beyond to help. We also sold our home through Bradley Hall. From evaluation to selling was a fantastic experience. Lauren strove to made sure we got the best price and that everything was moving smoothly. Lauren was always in constant communication with myself and our solicitors and she was very helpful with the whole process. Thank you Lauren!
5/5
GoogleLauren was always very helpful and professional and sold our house in Durham. She did the accompanied viewings. We would definitely recommend Bradley Hall and will use them in the future.
5/5
GoogleI couldn’t recommend Bradley Hall (Durham) more highly, particularly Lauren who was so efficient in getting our house to market and facilitating the sale. Every step of the process was seamless and the contact with Lauren and her colleagues was excellent, demonstrating what a first class business they are.
5/5
GoogleI recently sold by Durham flat. It wasn’t always plain sailing, but Lauren and Niamh helped keep things on track, working hard to enable the sale to complete. Their communication was excellent and they kept me up to date every step of the way. Many thanks!
5/5
TrustpilotAmazing service
I was struggling to get a mortgage with my credit, then I got introduced to Gary through my partner. It took a while but his hard work paid of finally got a mortgage with excellent rates. Would highly recommend, I would use his services again.
5/5
GoogleWe have just sold our home through Bradley Hall & can honestly say the service we received throughout the process from Lauren was absolutely first class. She constantly ensured we were kept fully up to date with regards how matters were progressing, was always available and nothing was too much trouble. We would have no hesitation in recommending Bradley Hall in the future.
5/5
GoogleLauren and Kye were excellent in helping us find our perfect home. They understood the kind if house we wanted and phoned us up as soon as one matching our requirements became available. Can’t recommend them highly enough.
1/5
TrustpilotAccompanied viewings from Durham office very poor.
Found the process of accompanied viewings from Durham office to be poor; cursory at best with the agent lacking knowledge of even the simplest aspects of the house they were showing us. On a second viewing, without any notice, we were cut short 'as that is our company policy'. Given that we had gone out of our way to leave work early to enable our viewings to take place being hurried out after 21 minutes (with no notice) was unprofessional and unhelpful. To be told to come back tomorrow if we wanted more time was insulting. Suffice to say we are not proceeding with our offer on that property. A message has been sent today raising a complaint with the director supervising Durham branch (Peter Bartley) in the absence of a branch manager. Sellers be aware!
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Bradley Hall Chartered Surveyors and Estate Agents's Durham office has 104 reviews across two platforms: 75 on Google, 29 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bradley Hall Chartered Surveyors and Estate Agents is rated 4.4 out of 5 across all 104 reviews, and 4.7 out of 5 on Google from 75 reviews, checked 9 October 2026.
Bradley Hall Chartered Surveyors and Estate Agents, 26-27 New Elvet, Durham DH1 3AL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.