Trusted Agent profile
★★★★★
104 reviews across 2 platforms
26-27 New Elvet, Durham DH1 3AL
Bradley Hall Chartered Surveyors and Estate Agents's Durham office at 26-27 New Elvet is rated 4.4 out of 5 across 104 reviews on two platforms, including 75 Google reviews rated 4.7. The 29 Trustpilot count is for the whole business. See how it compares with other estate agents in Durham. Checked 9 October 2026.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleBradley Hall sold our house within the first week of viewings and achieved full asking price. Lauren was fantastic and remained in contact with us throughout the process, liaising with both solicitors until contracts were exchanged. 5 out of 5 stars.
5/5
GoogleThanks to Gary Dobson for his continues help and support with the recent purchase of my property, he really did go above and beyond to help out and it's much appreciated. Couldn't have done it without his continued help and support. Thanks a million. Maxine pow
5/5
GoogleI wouldn't hesitate to recommend Bradley Hall. We were previously with another agent and switched to Bradley Hall. Thank goodness we did. Their professionalism was second to none alongside the balance of very friendly, helpful, accessible staff. Excellent service.
5/5
GoogleLauren was brilliant with our sale and the photographer was exceptional too! Nothing was a bother to her and she helped immensely at the exchange part of our sale when things got a bit tricky with our chain! She was professional and helped get the job done! We will definitely use Lauren again (if we move again 😩) …
5/5
GoogleLauren and Kye were so professional, friendly and helpful at every stage of my recent house sale. They kept me informed and communication was excellent at every stage of the process. A first class service.
5/5
GoogleSold our house with Bradley Hall. Lauren and Kye were super helpful and supportive throughout the process. Went over and above the expectations on multiple …
5/5
GoogleThank you to Lauren and Niamh who did a great job handling my sale, would recommend.
5/5
GoogleHave recently bought my first property and was helped throughout the mortgage process by Gary. His service was so friendly and professional. He was incredibly helpful, especially given I was new to the whole process. Very efficient with communication too. Highly recommend - thank you Gary!
5/5
GoogleGary was really helpful and supportive - a great experience
5/5
GoogleBH assisted me recently with a complex high value rental. The service was faultless. Very responsive, supportive and helpful in navigating the issues that arose. Lauren in particular was outstanding and delivered service that is hard to find these days. I have no hesitation in recommending BH.
5/5
TrustpilotWonderful service from the Durham team
Wonderful service from the Durham team, especially Lauren and Kye. Great comms, friendly team and super helpful!
5/5
GoogleLauren was very helpful from the start, any questions we had she would answer straight away. She made the whole process much less stressful for us as first time buyers. She would go the extra mile even on her day off which we really appreciated. I would highly recommend Bradley Hall.
5/5
GoogleI purchased my first house with Bradley Hall as the estate agents and I have nothing but praise for them! They helped the process feels extremely streamlined and we're super communicative going above and beyond what was required of them. I dealt predominantly through Lauren and Niamh and both were absolute stars. I would highly recommend! :)
4/5
GoogleRecently sold our house through Bradley Hall. It was a protracted process but we were grateful to Lauren for keeping up communication and liaising with the relevant parties to get us over the line! Thank you.
5/5
TrustpilotPurchase of New Premises
This was my first time dealing with BH and my contact was Lucy. I know she was relatively new to the company but I can say she was polite, professional and very thorough throughout the whole process. I would highly recommend Lucy and BH for any future purchases/sales. Thank you
5/5
GoogleGary Dobson ...from start to finish on my property was professional throughout, put my mind at easy and was at the end of a phone throughout... thank you Gary, your help was much appreciated
2/5
TrustpilotWe have tried to view a property which…
We have tried to view a property which is 1 hour away from our home , 40 minutes into our journey ,we received a phone call from Bradley hall saying we could not view the house, so we made another appointment . They same again only this time the owners would only see people round that had sold their homes. They are a complete waste of space and very unprofessional . Hope I do not see a house for sale with them again.extremely dissappointed…….
5/5
TrustpilotHow house buying should be
A great service and Louise in particular was very helpful! It all went smoothly, and experience I'm very unfamiliar with in regards to home buying! Strongly recommend
5/5
GoogleI highly recommend Bradley Hall , Gary Dobson was so patient and professional he guided me through every step of the process, he never gave up on me and worked so hard to get me what I needed. I really can’t recommend Gary enough!!
5/5
GoogleProfessional experience from start to finish - Communication from Lauren and Kye was over and above what I expected. Superb experience.
1/5
TrustpilotI would strongly advise others to…
I would strongly advise others to exercise caution when dealing with Bradley Hall for valuation services.
5/5
GooglePeter Bartley and Lauren Gill at Bradley Hall were fantastic! They sold my family home and, despite the process being dragged out thanks to probate due to the death of one of my parents during the sale, they could not have been more helpful …
1/5
TrustpilotDO NOT USE GO ELSEWHERE RUBBISH
I’ve tried dealing with many commercial estate agents over the years, and while the bar isn’t always high, Bradley Hall consistently manages to fall well below it.
5/5
TrustpilotCompetent agents who care
Cannot say enough good things about Bradley Hall in general, but especially the Newcastle Gosforth branch team and the Auction team headed up by Louise & Beth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradley Hall Chartered Surveyors and Estate Agents's Durham office has 104 reviews across two platforms: 75 on Google, 29 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bradley Hall Chartered Surveyors and Estate Agents is rated 4.4 out of 5 across all 104 reviews, and 4.7 out of 5 on Google from 75 reviews, checked 9 October 2026.
Bradley Hall Chartered Surveyors and Estate Agents, 26-27 New Elvet, Durham DH1 3AL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.