Bovis Homes West Midlands estate agents in Northampton, Stratford-upon-Avon, Long Marston and 2 more

Hi CHICKALOO, We're so pleased to hear that your experience was impressive from the start. It's wonderful that everything was explained well and kept you informed. We appreciate you highlighting the knowledgeable and pleasant assistance you received, making the process smooth. Kind Regards, Kobi Bovis Homes

Hi Peter, We are so pleased to hear about your positive experience with us, especially the dedicated support you received. It is wonderful to know our team made such a difference. We appreciate your valuable feedback regarding the handover process and will certainly take it into consideration for future improvements. Kind Regards, Kobi Bovis Homes

Hi James, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to face ongoing delays, particularly when purchasing your first home. We appreciate that the length of time taken and the repeated changes to your anticipated move-in date have caused significant inconvenience for you and your family. While construction timelines can sometimes be affected by a range of factors, we recognise the impact this has had and regret that your journey has not been a smoother one. We would also like to reassure you that all homes are subject to the appropriate certification and checks prior to legal completion, in line with regulatory requirements. However, we understand that the experience leading up to this point is just as important, and your comments will be shared with the relevant teams to review both communication and delivery processes. We are committed to supporting you through to completion of your home and improving the experience for all customers moving forward. Kind Regards, Kobi Bovis Homes

Hi Lance, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration caused by the issues you have outlined. We fully recognise how disruptive ongoing repairs and unresolved defects can be, particularly when they affect key areas of your home such as flooring, roofing, and bathroom facilities. We appreciate your concerns regarding the time taken to address these matters and the inconvenience caused by repeat visits and remedial works. This is not the level of service we aim to provide, and we regret the impact this has had on your day-to-day living. Your comments regarding communication and your interactions with members of the team are also noted. Clear, respectful, and supportive communication is something we expect at all times, and we are sorry if this has not been your experience. We understand that you have escalated your concerns through external channels, and we will continue to engage with these processes as required. In the meantime, your feedback has been shared internally to ensure that the issues raised are reviewed and that any necessary improvements to both workmanship and customer care are identified. We are committed to working towards resolving outstanding matters and improving the overall experience for our customers. Kind Regards, Kobi Bovis Homes

Hi Corin, We're happy to hear about the exceptional service and attention you received. We appreciate you highlighting how helpful the team was in securing your new home and keeping you updated. Kind Regards, Kobi Bovis Homes

Hi Peijie, Thank you for taking the time to leave us a review. We are glad to hear that you found our staff helpful! Kind Regards Kobi Bovis Homes

Hi James, We're happy to hear about your positive experience. It's great to know that her fast, honest, caring, attentive, and professional approach made buying and moving easier. We appreciate you acknowledging her communication, support, and genuine care. Thank you for your feedback! Kind Regards, Kobi Bovis Homes

Hi Raymond , We appreciate you sharing that you had a good experience and found our team nice to deal with. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes

Hi Bardha, Thank you so much for your kind words! We're delighted to hear that you found our staff to be helpful and that everything met your expectations. It's especially wonderful to know that David made such a positive impression, we’ll be sure to pass along your compliments to him. Kind Regards, Kobi Bovis Homes

Hi Sam, Thank you for taking the time to share your feedback. We are sorry to hear of your concerns regarding the road surfacing at Ribbans Park and the condition of the development. We understand how important fully completed infrastructure is, not only for day-to-day living but also for longer-term factors such as property maintenance and future sales. Road completion and adoption are processes that can take place after the wider development is built, often involving coordination with local authorities and meeting their specific requirements before adoption can be finalised. While this can sometimes take longer than anticipated, we recognise that delays can be frustrating, particularly where the condition of the roads has been impacted. Please be assured that this matter remains under review, and we continue to work with the relevant parties to progress outstanding works and move towards adoption in line with required standards. We appreciate you raising this and understand the importance of seeing a resolution. Kind Regards, Kobi Bovis Homes

Hi Toby, We're happy to hear that your experience purchasing your new house was great. We appreciate your positive feedback regarding the team's service and the site manager's support. Thank you. Kind Regards, Kobi Bovis Homes

Hi Molly, We're happy to hear that the information was helpful, and the service was polite. We appreciate your positive feedback and look forward to your return! Kind Regards, Kobi Bovis Homes

Hi Jason, We're so pleased that you felt welcomed by our staff and that they were helpful in showing you around the site. It's great to know the show home visit recommendation solidified your property decision. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes

Hi Katie, We're happy to hear that you had a super quick experience and found our team members helpful. Thank you for your kind feedback! Kind Regards, Kobi Bovis Homes

Hi Cemile, We appreciate you taking the time to leave positive feedback and are so glad you were happy with the friendly, helpful service and the great result! Kind Regards, Kobi Bovis Homes

Hi Justin and Praseetha, We're happy to hear that you had such a positive experience! We appreciate you mentioning the team's flexibility and customer-focused approach. Thank you for your kind words and for taking the time to share your feedback. Kind Regards, Kobi Bovis Homes

Hi Avril, We're so happy to hear that the sales support was helpful and informative! It's great to know the home-moving journey has been smooth thus far. Thank you for your positive feedback. Kind Regards, Kobi Bovis Homes

Hi Martin & Kerry, We're happy to hear that you felt supported by our team. We appreciate you taking the time to leave us this great feedback regarding our service. Kind Regards, Kobi Bovis Homes

Hi Mehmet, We appreciate your kind words and we are so glad you value our customer service and properties. Thank you! Kind Regards, Kobi Bovis Homes

Hi Monica, We're happy to hear that you had a positive experience. We appreciate your recognition of our team's efforts in assisting you with your home purchase, and we wish you all the best as you move in. Kind Regards, Kobi Bovis Homes