Trusted Agent profile
★★★★★
564 reviews across 4 offices and 2 platforms
Bovis Homes South West has four offices, in Westward Ho, Matford, Stalbridge and Plymouth. Together they have 564 reviews on two platforms, rated 2.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bovis Homes South West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBuild Quality
We bought our home in June 2015 and have had numerous issues with the build quality. We had to move out for three weeks whilst Bovis employed a contractor to reinforce our floors to rectify deflection issues (wobbly joists). Bovis build on the cheap and cut corners, and hope that customers will roll over and take it. I wouldn’t buy from Bovis again and wouldn’t recommend them to anyone that I know.
1/5
TrustpilotBeen in a Bovis 5 bed home nearly 5…
Been in a Bovis 5 bed home nearly 5 years. I have too many problems to list. They deserve a zero rating. Customer service is completely lousy once they have your money. They are a disgrace for an excuse of a company!!
1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
1/5
TrustpilotTerrible aftercare service
The Bovis experience actually didn't start too badly for us, however a year after moving in to our property we have discovered issues with the quality of the workmanship on the roof, leading to water flowing down every wall. The customer care team are very good at apologizing, but unfortunately not at rectifying the problem, responding to voicemails or calling us back whenever they promise that they'll get on it straight away. 3 months after reporting the issue we have received a roofers report that falsifies the issue (having had an independent third party look at the problem) in order to avoid conducting a proper repair. Still fighting to resolve the problem before it causes further damage.Terrible aftercare service - suggest you avoid or brace yourself for a bumpy ride!
1/5
TrustpilotPoor quality workmanship
Poor quality workmanship. Appear Bovis have no incentive to provide an acceptable level of house build once they have your money. Almost a year after purchase and still so many unresolved problems. The nightmare never ends! Based on my own experience I would strongly advise against buying a new build with this company.
1/5
TrustpilotAwful company
Awful company, poor build work, terrible customer service and a huge lack of empathy or care. Our house is only 8 months old but we already need all our floors ‘fixing’ properly despite being ‘fixed’ three times already. They don’t care at all once you have moved in and get handed over to customer ‘care’. This is a second Bovis Home and we bought this one because we were reassured that it was better, they had learned their lessons etc. All total rubbish of course as nothing has changed and never will. Please do not buy one of these dreadful, poorly made Homes.
1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs. Our whole estate has build problems. The customer service managers, area managers do not even reply to emails nor call you back. These are real rogue traders. To give just the 1 star is far too generous.
1/5
TrustpilotShocking experience, avoid at all costs
Shocking experience which started before we even exchanged contracts, wish we'd pulled out and saved ourselves from 4 years of misery. Build quality is terrible and snagging is a relentless nightmare. Fixtures and fittings all of the cheapest possible quality and as a result we're already at the stage where the house needs refurbishment in just about every area.I would strongly advise to avoid this builder at all costs.
1/5
TrustpilotOne star too many
One star too many. Empty promises, lies, Lack of respect and contempt of customers lifestyle. Everything is at Bovis convenience and time. they will say anything to get the sale. Then have a free reign to lie, mislead and avoid customers. I am at a total loss how these people sleep at night. Its not rocket science, some of these fixes are minor, but they are arrogant and obstructive.
1/5
TrustpilotDont go there!
If you are looking to buy a house with this company don't bother, run in the opposite direction! We have had no end of problems from the start of our journey all the way through to having our snagging list completed, which is still outstanding 2 months after completion with 2 days annual leave wasted. Builders claiming they have booked the trades and then just not turning up. The customer service is shocking and they quite clearly only want your money they do not care about you or your home they are building for you!
1/5
TrustpilotBuilder not to be trusted, the lies are never ending.
This company should be avoided at all cost. We moved in two and a half years ago, over three months later than told by the sales rep. This was the number one of many lies during the ensuing period to date, 12 Jan 2018. Far to many problems to list here but some of the major ones as follows;2 floods, lots of minor leaks, wrong fans installed, attempts to fix creaking floors, three times & still waiting. Ceilings re- fixed and re-plastered. Garden re-lawned at our expense, fed up waiting for Bovis, still trying to get money back. Latest email requesting flooring issues fixed and refund of monies...”sorry too busy to answer you”! If you want an unnecessary amount of stress in your life, buy from Bovis. Look at BHVU on Facebook,Over 2500 members all with masss of problems.
1/5
TrustpilotBought a new build- sold as our forever …
Bought a new build- sold as our forever home, as our first house purchase back in2015. We reported over 50 snags within the first few weeks. Since then we had to move out 4 months after moving in (while immently due a baby) and again, 2016 just before Christmas. They have re-laid our ground floor 4+ times, finally getting to an acceptable standard. While here for the floor, revealed door frames too small for the holes (all of them!) But at first said "we are not here for that"! I said it's poor customer service to reveal such poor work and not offer to fix it, so EVENTUALLY they did. All snags have taken 3 years to complete! The other issues we encountered include: stairs that are not square with the house, air bricks put too low, belongings not removed when concrete floor broken up (dust on/in everything we own, and electrical sockets, fire alarm, boiler), extremely poor communication from after sales customer care, dust painted into our walls, shower doors fitted so you step out onto a toilet!, washing machine transit bolts left in despite claiming all our appliances had been 'tested and ready to use'!, and taking until this coming February to have a meeting to discuss any possible 'goodwill'. They are not quality, do not tell the truth and will not rectify things efficently. Despite the long list of issues, their lack of communication bothers me the most. Problems happen, ok, all we expect/hope is that they would be keen to solve them. Not so. I would never recommend buying from Bovis, esecially as a first time buyer as from my experience once they have your money they do not care about 'customers'. If it was any other purchase we could demand a refund as the house was not fit for purpose, sadly we are here till it sells.....
1/5
TrustpilotPoor build quality disgusting customer …
Poor build quality disgusting customer service. Avoid at all costs.
1/5
TrustpilotOver 3 years in and still having my …
Over 3 years in and still having my house pulled apart. They should get 0 stars. Quality is the poorest. Moved out twice already and it's still not over.
1/5
TrustpilotTerrible Builder
Customer service is terrible, build quality is poor, once they have your money they don't want to know. I would never buy another home from Bovis. Buyers beware!!
1/5
TrustpilotDo not buy from this Company buy elsewhere!
Absolutely a dreadful company. If you are looking to buy a new build walk away. The quality and good workmanship are totally non existant. I can honestly say in all my life I have never seen anything quite like it. If I could have scored 0 I would have. Run a mile!!
5/5
TrustpilotExcellent service, we recommend!
Me and my partner have only recently brought our home through Bovis. Throughout the entire process the team at The Chase, Wincanton have been excellent. Kerry always kept us updated with their progress and she was always there if we had any questions. We can’t fault a single member of the team and we would happily recommend them to friends and family. Obviously with new builds there’s going to be a few snags, but no problem is too much hassle for the site managers (Kris and Dave) and the rest of the team. We can’t thank them enough.
1/5
TrustpilotAvoid at all costs. Could be the worst decision of your life.
My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.
1/5
TrustpilotAwful company - avoid
Awful company. Been on our house 16 months now and still nowhere near having everything rectified. They build the houses so quickly without any standards or checks. So far we have had 3 months of work with unqualified handymen botching that now needs re doing. Is a painful process that has put me off buying a new build again, especially a Bovis new build. Something really needs to be done to regulate this industry.
1/5
TrustpilotI would leave 0 stars if possible.
I would leave 0 stars if possible.Bovis have successfully put me off ever buying a new build again.Complete liars.2 years on, house is still not "snag" free.
2/5
Trustpilot16 months on and still sorting out snags
Rating only, no written review.
5/5
TrustpilotIt's a shame so many people have had …
It's a shame so many people have had bad experiences with this company. We bought our house last year in Exeter and have received the best support we could ask for. Snag lists builds, we send an email and the problems are rectified. We noticed the soldier course above our rear door was wonky, only an aesthetical problem and it was rebuilt within a week.In think the problem must lie with area managers? Bovis homes in Cranbrook are Great!
1/5
TrustpilotShockingly bad company. AVOID
If it was possible I would give them a ZERO star rating. Absolutely disgusting company with complete disregard for their customers at EVERY turn.
1/5
TrustpilotDo not buy bovis
Do not buy bovis. Sales were shockingly awful, always changing dates, not getting my orders right. After care aren't worth having. I'm still waiting for snags to be completed a year later. Bovis Judy don't care. They take your money and they're gone!! DON'T BUY BOVIS!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Westward Ho has the most, with 525 reviews rated 2.3 out of 5, followed by Matford with 520.
The four Bovis Homes South West offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
