Trusted Agent profile
★★★★★
563 reviews across 4 offices and 2 platforms
Bovis Homes South West has four offices, in Westward Ho, Matford, Stalbridge and Plymouth. Together they have 563 reviews on two platforms, rated 2.3 out of 5 overall.
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Bovis Homes South West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotNot at all what I would call good build …
Not at all what I would call good build . Lots of issues , dpc breached , faulty plumbing , water leaks , cracks in all the plasterboard joints ,suspect electrical ,bad brickwork , toilets that don’t flush , leaks in the roof . Non existent customer service
1/5
TrustpilotBovis Homes
As other bovis victims have said.....They will quite happily tell you you will be moving into your dream home, but it will all go down hill very quickly.Do not use their recommended conveyancing solicitors - they are on bovis side and will do anything bovis say.Not the dream home we hoped for.Too many "snags" to mention on here, I would be going for ages.NHBC are no help and the guarantee is not worth the paper its printed on.I have spoken to other people online who have said that all new builds are the same.
1/5
TrustpilotShocking building company
Shocking building company. 3 years after moving in my home still isnt finished. They play games to avoid carrying out various repairs. This company takes peoples money and runs a mile. My house needs around 5K spending on it to make it the home it should of been.Stay well clear of bovis homes
1/5
TrustpilotHorrendous build quality
Horrendous build quality. Lots of problems that have never been resolved. Customer care was very poor and caused lots of stress for us. Many people on our site have been moved out of there homes due to problems. Would never recommend buying a Bovis home to anyone.
1/5
TrustpilotShocking treatment - Once they have your money they don't care!! Buyer beware
We bought a house from Bovis and the problems started the day we moved in, that's when our living nightmares began, the whole house vibrates, it has structural issues which they have now left us to find and fix. We have moved out twice for works to be done to try and remedy this, however this hasn't worked. Bovis do not want to know, they play games.. passing you about to different departments dragging it on so they hope you will eventually give up, cause you stress and frustration. The NHBC don't want to know. You end up having to organise for structural engineers to find the problems and solicitors to fight the case as they don't want to know once they have your money. No one in their whole lifetime should have to go through this nightmare!
1/5
TrustpilotDisgraceful
Disgraceful , poor quality homes and they don't care about the stress and health problems they cause their customers no respect for elderly and vulnerable people Bovis mess never ends totally shambles.just keep away if you want a stress free home .
1/5
TrustpilotGhastly obnoxious builder-stay away or get burnt
This company's CEO will be in jail soon-the officers of the company tried to bribe us to offer positive feedback in the HBF/ NHBC survey which we refused. Their star ratings are abysmally low and this metric sets the criteria for customers buying from a particular builder. The matter is being escalated to the Serious Fraud Office.
1/5
TrustpilotWould give them a minus if I could.
Would give them a minus if I could.To date they have left me with no heating or hot water on two occasions for more than 4 days in winter time with a child under the age of three years in the house. This is all within the first two years of living in my property so while under warranty not that it makes any difference to their couldn't care less attitude! I have also had water coming through my lounge ceiling on one occasion, water coming through my kitchen ceiling on another occasion both times due to faulty installation and cheap parts. The respect they show when you complain that your downstairs cloakroom has faeces overflowing onto the floor due to an outside blocked drain is to tell you it wouldn't bother the site manager as he is an ex squaddie.In the words of Alan Sugar Bovis are a total shambles and I have resorted to paying a professional to correct their poor workmanship and then take them to small claims court.They are the only 2 star builders in this country for a reason....take your money elsewhere!!!
1/5
TrustpilotAVOID if you want a quality,stress free home
Poor standard of workmanship and customer service. Delayed completion, unsafe building practices, blame culture rife between employees, contractors and customers. Avoid.
1/5
TrustpilotThay care about customer only to the …
Thay care about customer only to the point when you pay money to them, after that tay don't care. House are made not up spec which they introduce and as you to sign them, thay use as cheap as possible probucts and getting them to fix any snags it is a BIG challenge, 28days promise to fix snag is a big lie, thake year or to two get anything done and not always fixing is any good, NHBC wareanty another lie thay will do anything to avoid any repair, so my advice don't buy from Bovis, not worth the money and you will end up years of problems.
1/5
TrustpilotTotally disgusting
Totally disgusting, unethical company. Moves people into unfinished houses, appalling customer service. Shirk their responsibilities and pass people onto nhbc well within warranty period. Shoddy, poor quality homes and they don't care about the stress and health problems they cause their customers.
1/5
TrustpilotWe abandoned the purchase after 4.5 …
We abandoned the purchase after 4.5 months waiting - because Bovis changed the plans without telling us!!!!!!!My son decided to buy new build after a previous purchase fell through. We foolishly thought that it would be relatively hassle free.We could not have been more wrong.It was made clear from the outset that we were only interested if the flat was built exactly as per the detailed technical drawings that we inspected. We even took photos of the original to ensure we knew what was agreed.During the very, very long build process we repeatedly asked to view the property (as per the Bovis Homebuyers Charter), but were fobbed off with excuses as to why this wasn't possible.A few days before exchange, we gained access by stealth, and were astounded and shocked that a wall had been constructed where a half hieght bannister should have been in the lounge area. This completely changed the appearance and visual appeal of what was already a very small flat.It was then clear why we had been denied access during the build, and Bovis admitted it was a "carpenters mistake". Subsequently this "mistake" was changed to become "health and safety" and "services routing". None of which changed the fact that we were expected at the 11th hour, to buy something different to that which was agreed. Clearly it was hoped that by presenting us with a fait-accompli so close to exchange meant that we would simply accept their "mistake"!We said we wanted the stud wall removed and rebuilt as per the agreed drawings - a reasonable enough request we thought but it was refused.When escalating to the regional Sales Manager we were told by her that "Bovis don't have to sell us the flat at all - and in fact she had decided that she wouldn't sell it to us now anyway"! When we challenged her attitude, the response was that until exchange Bovis have no obligations whatsoever and can do just what they like.Although it was going to cause considerable inconvenience we decided to withdraw from the sale the following day.Bovis agreed to refund all reasonable costs - however they even managed to get that wrong and underpaid the agreed amount . It took several weeks to get the refund of money we were legally entitled to and that they had agreed to pay!!!All in all a totally, unbelievably bad buying experience. I read the public comments that the new Bovis CEO makes about his commitment to overhaul the dire customer service reputation of Bovis and I smile. The customer service commitment from the CEO obviously has a very long and painful journey to make before it lands on the desks of the customer facing staff. As they always say - "Let Buyer Beware"!!! In the case of a Bovis Home that is unfortunately more true than usual.Unbelievably Bad
1/5
Trustpilot"Built by people who care"
....Yeah right! Built by a bunch of shoddy contractors who win the contract by being the cheapest. Surprisingly, this doesn't translate to 'people who care'Already wasted 3 days of Holiday to have contractors in the house fixing things, now we need to book another 3 days off work to have them fix more things that should have been right from the start.Their customer services manager was flat out rude and unprofessional, decided to tell me about an unfortunate accident he had that led to the loss of a limb...great but we're here to talk about the problems with a quarter of a million pound house I just bought mate, not to tell each other stories of bad things that have happened to us.Buying a house is stressful, but buying a bovis home is like chewing glass
1/5
TrustpilotWe all know that Bovis Homes
We all know that Bovis Homes, along with other new build developers, are driven by a culture of deceit and lies, question is what are we armchair warriors going to do about it ? There were advanced plans for a big demo at Bovis HQ in Kent in 2016, but that action was pulled by the powers of Bovis Homes Victims Group who then declared that Bovis were the good guys who could be trusted to put things right.Yet I reconize names from that group who are posting on this site and are now telling us the truth about Bovis. Strange goings on !Back to what we are going to do about the situation we still find ourselves in despite all of our efforts to reason with both Bovis and the regulators.Truth is you can't reason with entrenched bad culture, that culture will only change when the shareholders feel the pinch in their pockets. How about all the new build sufferers getting together, Bovis Homes Victims Group members welcome, and demonstrate at Bovis HQ at shareholders meeting in the spring of 2018 ?
1/5
TrustpilotBovis Homes are bogus homes ....don’t dare to buy
Bovis Homes are liars and cheaters.The houses are absolutely are built with very poor workmanship and low quality.sales to customer care and regional director all are liars doing false promises to the customers,Its beenclose to 12 months still struggling with never ending snags and major structural issues. I strongly suggest not to buy Bovis Homes and don’t make your personal life more stressful and complicated. I strongly recommend government to take action on such fraudulent companies and close them permanently.I’m forced to give single star as I don’t have an option to give negative stars and it’s a shame.
1/5
TrustpilotUtter rubbish
Nearly 2 years, snags still not complete.Customer care completely incompetent Faulty drainsUneven gardenFaulty windowsMissing doorsDirty floors (moving in day)Over 4 pages of snagsLeft all over Christmas and no one contacted us to start on the snags for 3 monthsI would rather live in a box under a subway than buy another Bovis Home
1/5
TrustpilotBovis are full of empty promises
Bovis are full of promises until they have your hard earned cash, and then just bale out and leave you to worry about how to put right their massive faux pas! Would we buy a new Bovis home again?? I would rather lick broken glass off the M5 during the rush hour - at least it's a quicker death!
1/5
TrustpilotA total nightmare
A total nightmare. there is not a one thing that is right with our three story house. We have been in for over a year, had to move out already twice just to come back to the house and find out it was treated by contractors with disrespect. the quality of the houses built by Bovis is shockingly bad.
1/5
TrustpilotWorst possible company to deal with …
Worst possible company to deal with once they have your money they stop answering your calls and virtually disappear. Still waiting for my house to be completed. Been in 3 years.
1/5
TrustpilotOur first home the most dreadfully disappointing experience thanks to Bovis
If there was a zero star category I would have chosen that option. Buying a Bovis home has been the worst ordeal ever. I wouldn't wish it on anyone. There are individuals who happen to work for Bovis who I honestly believe are good people. However, Bovis have made purchasing our first home the most dreadfully disappointing experience. Deficiences are not addressed, numerous emails not even acknowledged, customers are treated with contempt as we don't matter because 'we will not ever buy another property' from them. Very poor quality and workmanship compared to other builders, customers receive very little *important* information about their new home, customers struggle to achieve a resolution when defects are reported...A horrid nightmare which has only started less than a year ago.Have a chat with homebuyers to get to know their true situation to make an informed decision about buying from Bovis. Beware of 'the optimistic bias' that would make you believe that you are at a lesser risk of being yet another Bovis Victim.
1/5
TrustpilotBovis Homes. Worst company ever.
Totally awful. Unfinished house. Major problems like multiple floods. Moved out twice into temporary accommodation for them to fix. 2.5 years of fighting with customer service to get it all sorted and that was after being forced to pay for surveyors and structural engineer etc. Unethical immoral company who really don't give two hoots about their customers.
1/5
TrustpilotUnbelievable amount of problems from …
Unbelievable amount of problems from uneven flooring throughout, walls out of alignment, DPC below ground level, no insulation... I’m not sure I can fit in my full 150 snags carried out by a proffesional surveyor here.
1/5
TrustpilotOur first home buy....horrible
Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.
1/5
TrustpilotThe worst thing I ever did in my life was buy a Bovis house
The worst thing I ever did in my life was buy a Bovis built home. They were rude, patronising, always rushing you. Then they built us an awful house, full of issues. They made a massive error in our kitchen and when we asked for it to be fixed they threatened us with legal action. The site manager had CCTV on our property and tried to blackmail us into backing down. They’re a disgusting vile company full of money grabbing shoddy builders and managers who only care about £££ and take no responsibility for people’s lives and wellbeing. I hate Bovis - don’t buy Bovis, unless you like making a bad investing. You’d be better off burning your money.
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Westward Ho has the most, with 524 reviews rated 2.3 out of 5, followed by Matford with 519.
The four Bovis Homes South West offices, by town:
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