Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNot happy
I have been in talks with Bovis for months now regarding the horrific quality of our kitchen. The doors don’t shut properly, a (heavy) drawer front has come off (falling onto my 2 year old daughters head as it did) and it cannot withstand normal family life. It already needs replacing after 1 year and Bovis are not offering an agreeable solution, instead they’re trying to plaster over the problem until our warranty runs out and are trying to gaslight me by not listening to the actual problems when I explain. I would like this sorted asap as we paid a premium price for our property.
Holly · 27 October 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 5/5
TrustpilotWhat great service, support, and professionalism
Just taken position of a new Bovis home in Spring Vale, Knaresborough, North Yorkshire. Nothing but praise for the sales team, particularly Jess and site manager and his great crew who have all welcomed me and bent over backwards to provide a high level of customer service. My Home Survey report was extremely complimentary of the build quality and finish. Everything from the décor, appliances and cleanliness of house and garden preparation were outstanding. Yes, naturally there is a snagging list as you would expect for a new house, but nothing major and the site team have already started putting issues right. A lovely well designed and built home with the Yorkshire stone feel to the outside, but modern and high spec interior. I would highly recommend Bovis, especially in Knaresborough in a fantastic part of the country.
Greg · 12 October 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotOfferd me a deal on new flat in…
Offerd me a deal on new flat in Alphington exeter devon in March 2023 then put the price higher in September 2023 and very rude about it I am furious with their lazy management
Stopford · 9 September 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotDreadful company
Hard to put into words the experience we’ve had with Bovis. To cut a long story short, they pulled out of our part exchange after almost 6 months and on day we were due to exchange contracts. They didn’t even communicate with us and threatened to hold our deposit. We lost hundreds of pounds in solicitor fees and they lied to us time and time again. Cannot suggest more that you avoid this company.
Chantelle · 7 September 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotPurchased one of the show house on the…
Purchased one of the show houses on the Millwood Meadows development in Redditch. Constant problems with poor plumbing. Can't get access to leaks. Holes left in the render after they took away their signage and never filled.Poor customer service who are not helpful.
Simon · 7 September 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 2/5
TrustpilotGranny left stranded
We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.
Lisa · 4 September 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 5/5
TrustpilotExcellent expeirence at Longhedge Village by Bovis Homes (Vistry)
We moved to our home in late 2021. The customer experience was excellent. When our buyer fell through at the 11th hour Bovis Homes mobilised quickly and secure a very favourable part exchange deal for us. They helped with our moving costs when there was a delay due to conveyancing on their end. The quality of our new build is excellent. Minimal snagging issues and those we had were resolved very quickly and efficiently by our site manager for Bovis Homes Angus at Longhedge in Salisbury. We've always bought new build homes from 3 different developers in the past 15years and Bovis has been by far the best and smoothest experience. Recently we had a snagging issue with a door handle a good 19 months on from move in and they came and resolved it with no fuss.
Daniel · 11 August 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotComplaints/Customer Services Lack of Contact Details
For a start, I was obliged to provide a one star rating for this review as I was unable to select a 'negative' rating - which would have been -5.What is it with these companies that REFUSE to provide an email contact for either 'complaints' or 'customer services'. What are they afraid of?Thankfully I am NOT a purchaser of a Bovis Home, and based upon current activities of their sales team, I will not be.I asked, simply via a property marketing email, for information on the development. Left email address, but no phone number for contact - I refuse to deal with companies and/or organisations over a telephone as generally all you ever get is lies and un-truths - what I received was 3 emails - 'no-reply' type - informing me that they were unable to contact me due to not providing a phone number, whilst at the same time receiving 3 telephone calls asking me to call their sales team.Guess what? You CANNOT find an email address for complaints or customer services anywhere.Bovis Homes should change their name to Bovis Cowboy Builder Homes
Mr · 10 July 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotWorst experience of my life
Worst experience of my life. Just before the house prices shot up, we were in the process of purchasing a house in radford semele. Our initial sale fell through as the buyer had wanted to move quickly and Dixon’s hadn’t bothered to contact either of us for a month (i’ll get on to them in another review!) It was all okay and we sold again and everything was going ahead smoothly. They wanted us to sign up with the solicitor even though we weren’t in a position to move ahead yet. My partner asked that the sale was confirmed as we didn’t want to be hundreds of pounds out of pocket if they withdrew. They said everything was fine, so he signed up, the surveyor checked out the foundations (because that’s all there was) for our mortgage and the next day they pulled the plug. To say I was f-ing furious is an understatement. I called up and asked what scam they were pulling. The woman said she had a customer she was with and suggested that she put me on loudspeaker so they can know what con artists they’re dealing with. She sheepishly said she would call me back tomorrow and hung up on me. I received no phone call. I received no refund. Make no mistake, Bovis are con-men. Looking at the property we were going to buy, I think we may have been better off out of it - there was a massive excavated hillside right next to our property which blocked the sun by us and was far closer than it seemed on their map, I think that property was going to have a host of problems so whoever gazzumped us (as I’m guessing that’s what happened) good luck. This was 2021 not 2022
Hellybaby · 12 June 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 5/5
GoogleRating only, no written review.
Jay · 12 June 2023 · Bovis Homes Cotswolds Twigworth
★★★★★ 4/5
GoogleRating only, no written review.
Omer · 12 June 2023 · Bovis Homes Cotswolds Twigworth
★★★★★ 4/5
GoogleRating only, no written review.
Mr · 12 June 2023 · Bovis Homes Cotswolds Twigworth
★★★★★ 5/5
GoogleBeautifull new housing estate.
Mary · 12 June 2023 · Bovis Homes Cotswolds Twigworth
★★★★★ 1/5
TrustpilotMy partner and I moved to Sherford in…
My partner and I moved to Sherford in June 2022 after purchasing a Bovis home. After 2 months of moving in 2 of the clauses in the transfer were broken and Bovis didn’t care at all. We have a fence on our driveway which isn’t supposed to be there in accordance with the transfer and it restricts us that much we can’t get our baby boy out the car. I have now been chasing the customer care team for the last 7 months and it is now effecting my remortgage. Paul Brodie the customer care manager has said the legal team can’t deal with a covenance due to a response they had. I was supposed to receive a phone call from their director Emma Warden-Nevins and never received that phone call. They created these clauses to protect us when we buy these houses and I feel we have bought this house under false pretences and completely left in the dark. Our house is now struggling to get a remortgage and it has effected the value of the property because the transfers have been broken.
Jordan · 7 June 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotUneducated and disrespectful
Most of them are uneducated and very disrespectful! They will scam you as they scammed us and others. Read their reviews and think 10 times before purchasing with this company.
Alex · 6 June 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotCustomer service is worse than…
Customer service is worse than shocking, build is of poor quality and snagging not rectified. Waste of money.
Honest · 24 May 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 5/5
TrustpilotBrimington Heights Chesterfield
From first viewing the show home on the Brimington heights site in Chesterfield in January 2023 to moving in to our stunning new home at the end of March 2023 our experience of Bovis homes has been superb. The sales team (Ellie and Lisa) were helpful and friendly throughout the move process and guided us through every part of the move. Nothing was a problem for them and they made what is a very stressful time a lot easier! The site manager and assistant site manager (Mike and Neil) have also been incredible with the service they provide. No job is too small and the snag list that we had (which only consisted of very minor things) have been rectified within a few weeks. All the trades on site are friendly and their workmanship has been spot on. The estate it’s self is looking fabulous and the houses appear to be built well. I would definitely recommend Bovis Homes and the Brimington Heights site in particular. What fabulous views and a gorgeous setting. Thank you.
Mr · 22 May 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotBovis/Vistry homes boorley green…
Bovis/Vistry homes boorley green roadworks done left all rubbish at side road still there two weeks later Shambles
Gary · 21 May 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotDo not buy a Bovis
Do not buy. Poor workmanship. Years worth of snags. Do not waste your money with these complete fools. Lack of quality in my bovis new build. Will be buying off another builder next.
James · 14 May 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 5/5
TrustpilotThank you, Bovis, and the team from Lunar Park!
We are very pleased that we chose to buy from Bovis. Throughout the entire process, Donna has been excellent! She was extremely experienced, very responsive, professional, helpful, and proactive. She always kept us updated on their progress and was always there if we had any questions or issues.We truly could not be happier and are extremely grateful to Pete & Brett (Site Manager). Brett has been so helpful following up with the snags for us.We also want to express our sincere thanks to Hayley (Area Sales Director).We can’t fault a single member of the team, and we would happily recommend them to friends and family. Obviously, with new builds, there are going to be some snags, but we are happy to see that they did their best to sort them out.Thank you, Bovis, and the team from Lunar Park!
KaLa · 3 May 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotDon’t buy Bovis
Sales team go above and beyond to get you to buy but beware aftersales service and is non-existent. Poor quality and design. Snagging still not addressed after being here over 3 months, many security and safety issues. Have to chase and chase but still no joy. You get hassled by on-site staff to give a good report on NHBC survey too. Avoid buying a Bovis home.
Honest · 29 April 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotDelayed Move!
We are due to move into our Bovis home in 2 days time. They have now put a delay on this last minute due to not having there paperwork ready in time. We are now left to reorganise our move last minute and be left with a house fully packed in boxes! We haven't been given a new moving date either.
Hannah · 26 April 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotDon’t trust this company!
This company is completely disorganised. At the beginning it looked perfect. Me and my partner went to visit the house we wanted to purchase and at the first visit they started pushing for a reservation fee. They insisted as much as possible, constantly calling and messaging. We’ve finally decided to make a reservation with no much time to think, only 2 days for 385k house. We paid the reservation fee and we were told that if we changed our minds we would receive half of the reservation fee. We did change our minds but when we went to receive the money back, they basically disappeared. I’m waiting for my payment for more than a month now, I’ve chased by email and phone, they told me many times that the money would be with me in the next couple of days. Still nothing. DON’T DO BUSINESS WITH THIS COMPANY, you’ll be disappointed and waste your money. I’m relieved we didn’t buy a house with them. Once they get your money they don’t care about your or your requests.
Letícia · 25 April 2023 · Bovis Homes Cotswolds Cheltenham
★★★★★ 1/5
TrustpilotThe worst customer service we have ever…
The worst customer service we have ever experienced. From our whole kitchen flooding to a leak coming through in the living room and not being fixed for months, our experience with Bovis has been horrendous - do not buy!!
Lizzie · 23 April 2023 · Bovis Homes Cotswolds Cheltenham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
